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Wonderful location, easily assessable. Later checkout time great to avoid traffic problems
Weekend price. Clean, comfortable room. Really good breakfast.
Staff & very clean room. No
Room was way over priced. Phone didn't work. Very small room. Was suppose to get a smoking room and was given non smoking. Will never stay there again.
We stayed at Hollywood Casino Hotel because we where attending a concert at the amphitheater. It was very convenient and comfortable. The staff was friendly and helpful. The hallway carpet really needed cleaning.
Came into town for a concert and experience was great, shuttle service and awesome buffet.
It was great. Good food. Slots were loose. Room very comfortable We had to leave
location is very close to a concert venue but they did not have a shuttle to take you there. we had to pay 20 one way for a cab that took us about a quarter of a mile. Because of the location close to the concert venue we chose this hotel. It would be very convenient for the guests if they could shuttle you the quarter to a half of a mile to the venue.
The staff was amazing! Everyone was polite, respectful, and made the trip enjoyable! The food that was served was so delicious at the cafe and Giddos! The room had wallpaper peeling and the door to the safe was broken. The safe wouldn't open either. The bathtub was clogged with hair and someone from maintenance had to come get it. The price for movies to rent was rediculous as well. 17$ to rent a movie is way too much!
convenient yet overpriced i felt hotel personell must of been having a bad day is all i can say . snippy
The bars in the casino are nice and the food is good The pillows were really hard and not comfortable.
Nothing really, it was relatively clean Parking, paid 10 dollars and took 45 min to find an empty space to park, very noisy, people in the restaurant made a lot of noise and made it impossible to sleep, and started to make noise around 5 in the morning again.
The mattress and pillows were comfortable, the furniture and decor were decent, my daughter LOVED the waterfall and glass elevators (even though the elevators were truelly filthy.) It was nice having a TGI Friday's in the building. No continental breakfast, our room was HOT, the closet doors wouldn't close, the bathroom door wouldn't lock, the hotel was pretty dirty, the pool water that was supposed to be heated but was lukewarm at best and located in a freezing-cold Atrium so it was not even worth swimming in case you were so so so cold. There was no hair dryer and when we asked the stagf for one, they said they would bring one and never did. Other staff acted annoyed when asked questions. I will nt be staying there again.
Wonderful room, shuttle,breakfast
I loved the room! Very clean and fresh. I enjoyed the staff, they were very welcoming and engaging. I recommend every/anyone to give this place a shot, because my stay was sadly not as long but it was well worth it for the time i was there! I was a little upsetting not to have an indoor pool or jacuzzi, after a nice work out.
The Room was large and the beds were comfortable. The bathroom was also updated. The complimentary breakfast was awesome! The curtains look liked they had blood splatter on them from a crime screen. The carpet was extremely gross. The furniture had holes and was old and not appealing. Didn't like the amount of children in the pool past 9:30 pm. Made it uncomfortable so the group of adults didn't swim. I checked in in the morning online, received a text message stating my room would be ready at 3:00 pm. Checked in at 3:30 to be told I no longer had a room. Then the front desk charged me for the room twice! I kept showing him my text message stating I had a room and he insisted I didn't. The front desk the following morning said they fixed it, but I have yet to see a refund on my card.
Nothing. The room was just like every other hotel room. The fact you advertised on-site spa services that was our main reason for booking, only to find after checking in that they haven't offered spa services in over a year! Not to mention the dance nationals event going on at the hotel and the dozens of little kids crowding the hot tub so that we couldn't even enjoy that much of our stay. The staffs solution was to buy us dinner of which we still had to pay for our 2 drinks and desserts and they couldn't even get that part right and had to be remade. Highly disappointed in the hotel and your outdated information that you boast.
Even the normal sized double rooms were very spacious and clean. It was a great stay. I wish the breakfast hours were longer.
The staff were the best, they helped us in so many ways. No
I liked that it was close to the Verizon Wireless Amphitheatre. Within walking distance and close to airport.
Nice room, quiet, good staff, good breakfast
Clean, safe, close to I-64, (NB access was convoluted), fairly new construction. Limited cable access, poor mattress, easy to hear conversations and snoring next door.
The room was very clean and was pretty nice. The staff was courteous and friendly. The lobby and hallways smelled nasty. They looked clean, but smelled like the rooms came with a free jumbo burrito. The room smelled fine though.
The employees were somewhat casual but competent and very friendly. Saturday free breakfast was better than average and very good. Sunday the sausage & eggs were almost cold. The room has a heavy smell of mildew. The carpeting is worn out and was filthy. The toilet handle was broken (I fixed it.). I've stayed at discount motels for half this rate which were somewhat superior.
Quiet area off the interstate. Felt comfortable and safe. Staff was very friendly. Room was spacious and clean with plenty of amenities. Would recommend to anyone!
My family and I had a wonderful stay. The beds were clouds. It was quiet and clean in our room and the location felt safe and was beautiful. We loved the breakfast, it tasted great and had a lot of variety for every picky eater! Our room was straightened and replenished each day.. even the toilets cleaned! and carpets vacuumed.
The staff was overwhelmingly nice. Very attentive in lounge area and always refilling soda/drinks and clearing tables. Only 13 min from airport. Plenty of food and shopping within 1 mi.
Beds were horrible
I used Hotel. Com to book the original trip I had to extend my stay was charged 20% more by hotel.Com than the hotel. Last time I use them.
The staff was very friendly and the property was clean and smelled fresh. The location was good. I would stay here again. The only downfall which isn't that big a deal was that there was no refrigerator or microwave in the room.
Staff were exceptionally friendly and responsive. Very comfortable Carpets were drab.
The staff was fantastic and took great care of us. They were very friendly and accommodating when we were trying to order out for the night. The rooms themselves were a little too dark for my taste when it came to color and lighting. Otherwise it was great!
Great value. Clean room & great breakfast. Check-in and breakfast staff very friendly and helpful. Wifi so slow it was not worth using.
We were very impressed with the hotel and found it ideal for trips into St Louis and surrounding area and would not hesitate to recommend to others. None
We had a hockey team stay. The pool was great and we also stayed in the breakfast area all evening talking with parents and kids playing games. Also, large enough to order pizzas for all. Staff very friendly and help with pizza recommendations.
The room was nice and clean. The breakfast was awesome and the cook was really nice. We didn't see the housekeeping but they were awesome too, our 2 year old has some some drawings on the back of some cards that would be thrown away on their own but when they cleaned they saved them! We also brought her blanket with and they folded it so nicely with the corner turned for presentation haha. We thought it was cute. The desk staff were nice too, we didn't have many questions for them because we were familiar with the area but we did over hear them giving someone else tips on their favorite places to eat and go with a map. We didn't get a chance to use the pool but it looked nice and clean too. We had a nice stay and next time we visit we will probably use them again. The vending machine near the desk accepts cards if you don't have cash but didnt have a notice anywhere that the $1.75 drink would be $3.00 for using a card. it only showed that price when the drink was already being vended.
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Clean and very quiet--that's rare! Rooms have microwave and fridge. Fridge is not that cold, but then again, what fridge in hotels is? For the price, this hotel exceeded my expectations, I would definitely stay again. Decent free breakfast too. A bit of a drive (10 minutes, not terrible) from downtown St. Charles where I was doing a craft fair for the weekend . Worth the drive though.
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N/A, please see below. Very unhappy with this experience. Booked for my parents who weren't able to arrive until 5am (7th). They were asked to pay $200 penalty for a pet to stay there for approximately 3 hours. Under circumstances best to cancel, hotel refused to refund.
the staff was outstanding - friendly and helpful - the place was clean and safe and attractive. the staff was outstanding - did I say that already??? the lighting in the bathroom was not good for doing make-up
Room size was amazing and bed was clean, comfortable and dressed with wonderful pillows There was a child upstairs from us who awoke at the crack of dawn and was very very noisy - Normally there is more insulation of sound in a Holiday Inn so I was surprised when this awoke me and kept me up.
Friendly and helpful staff. Great breakfast variety and quality No freezer compartment in room refridgerator. No hot chocolate. Tv didn't have onscreen menu (guide) for channel selection. Only a card that listed channels but no way of knowing what program was actually on
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Very nice suite. Great location. Door key would not work had to get front desk to unlock door every time I returned to my room. Very very annoying.
Staff was extremely friendly and courteous. Room was super clean and very large. Bed was very comfortable and there were extra pillows. Breakfast was excellent!!! No
We booked a room for our daughter's birthday. The rooms were clean and spacious. The staff was friendly. They offer free happy hour and breakfast. It was a great deal.
Young lady by the name of Jade was very kind. allowed us an early check in due to some unfortunate circumstances.. We had been in a car wreck, and in town for a funeral. Followed up with a fruit plate and sympathy note! We were impressed with the effort and the empathy she showed. All staff were very friendly and helpful. Dan Lloyd Pool was closed on a Sunday. Things happen I suppose.
Amazing complimentary breakfast and manager's reception.
The bed was comfortable The pool was out of order the staff was grumpy they didn't clean our room
The staff was great! Very friendly. The room was just gross. There were brown water stains across the whole ceiling and down the wall onto the lamp shade. The sight of it all makes it feel like a hourly motel.
The initial experience was great. We arrived late, and the night attendant was friendly. We got a nonsmoking room. However, to get to that room, we had to walk through waves of cigarette smoke in the hallway. All rooms on that hall were marked as nonsmoking. The room was nice overall, but the bathroom had mold and the tub was abnormally and unevenly squishy. When I mentioned the smoke to the attendant the next morning, he said we should have just asked for a different room, and that some nonsmoking rooms are "backup smoking rooms". I find that totally unacceptable, especially when traveling with someone allergic to any amount of cigarette smell. I will definitely not be staying here, and I do not recommend this hotel.
The family enjoyed the convenient location, clean comfortable rooms, friendly staff, hearty breakfast and pool. Would stay here again.
The hotel staff was wonderful. They printed directions for us when the internet was slow in our room. They were extremely friendly with advising us on what there was to do locally- you do not have to go back into the city to have a good time near here. The evening lady gave us cupons to go to the casino and directions to the local movie theater. The rooms were very clean and the whirlpool was a great addition after a long flight. We will deffinately be staying again in a few weeks. Wonderful location right off of I-70. Cannot miss this hotel if you tried.
We stayed in the king suite when my husband came back from spending 15 months in Iraq. The ladies at the front desk were so kind when we checked in. Never had a problem here. We did ask the housekeeper for extra towels but she couldn't speak English. Actually neither of the housekeepers we asked could understand us. \nOtherwise the whirlpool tub in our room was great- a little small. The rooms were very clean and had plenty of space in them for just the two of us. Would deffinately stay again.
Do NOT stay here if you are a non-smoker! We requested a non-smoking room and were given a room on the non-smoking ''wing'' of a smoking floor. The whole floor and room REEKED of second-hand smoke and so did the elevator. I do *not* recommend this hotel for non-smokers, pregnant women, couples with children, or people with breathing problems.
This was a very comfortable hotel. Lot,s of room, Breakfast had good selection. Close to downtown. Katy trail and river front.
We stayed 4 nights last week (4/19-24/2009). We found the hotel very clean,and well kept. A good value for our money. The room was spacous and very comfortable. The staff was very friendly. The continental breakfast was fresh, varied and covered all dietary needs. It was near everything we wanted to visit. We used the pool and the fitness facility. We will definitely come back next year. The nicest thing was three days after checking out, we received a post card thanking us for staying there!
For booking a hotel in St. Charles last minute on extremely busy weekend, this hotel was nice. There was a little mix up with our room but the staff handled it very professionally and was extremely nice. The room was clean (except for the coffee maker... gross!) and the breakfast in the morning was great. It is really close to historic St. Charles and the interstate. One con was they promised free internet but when we tried to use it, it was blocked. Overall our stay was good. I wish the price could have been a little less but I suppose that is what you get for booking at the last minute.
Super friendly staff, good selection at breakfast (well staffed and refilled breakfast area which hasn't always been our experience with free breakfasts) and convenient location, near dining, shopping and attractions. Easy interstate access too. Only drawback was a chilly swimming pool but that didn't stop our children. Will definitely stay here again if we are in the area.
This is by far one of the best hotels I have stayed in. The staff is great! Very helpful. The breakfast attendant very warm and inviting. The breakfast was great. I would recommend anyone to stay here