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Clean, big room, very nice maid, check-in was quick,early, and painless check-out was not so easy or quick or painless, actually almost ruined our stay
we were thrilled to get an upgrade to a suite upon arrival. the front desk staff was wonderful - taking some time to make sure our stay was exceptional. We can't wait to return to Mohegan Sun.
The valet parking staff went thru the stuff at the back seat of my car.
The staff were very efficient and pleasant. We had all questions answered promptly and with a smile.
Entertainment big plus/ Security checking room cards, staff Bathroom cleanliness with hair over shower wall
Very convenient to the casino. Quite pricey.
the overall service and accommodations
great place will come back again...way too far away though no
Dinner at Michael Jordan's was Excellent! Too much smoke - need to increase the 'smoke free areas in the casino or at least have the smoke free closer to the hotel lobby so you do not smell it when you are shopping or eating in the main area.
Clean and decent size rooms with separate sitting area , awesome . This will be he place where I'll stay when I do return to visit . Thanks
We always enjoy our stay. Everything always goes smoothly. Price is fantastic so is the staff. Nice n quiet n very comfy. This one time though we had to switch rooms because we found hair under sheets n bathroom floor. This never happened before n got moved right away to a clean room.
Pillows and mattress are the best! I could not control the room temperature. It was very cold for our taste. There was a thermostat, but it did not work.
Large rooms, a lot of space. Bathrooms were dirty. Not renovated like the rest. Tiles broken in shower, no handlebar. Dirty tiles
Hotel was clean, comfortable and decor was simple. Asking $3.50 for a small bottle of water is robbery. Lobby is inviting, breakfast is decent, although coffee isn't that good. We got an extended check out which was nice too. The front staff were morons. They told me there would be no "hold fee" on my credit card (I asked the gentleman three times to be clear and he clearly told me no) and I found out at check out they dish old $50. When I spoke to the girl at check out that I was misinformed, she smiled and shrugged her shoulders and said nothing. That was infuriating. I would have liked a "there must have been a miscommunication". She had no clue about anything. The shuttle service is a joke. They have 1 can that holds 20 people max (if that even) and we had to sit on laps to make he midnight shuttle. They charhe$3.50 for a small bottle of water! Even by NYC standards, that's a lot.
The staff was fabulous. They were very efficient, courteous and friendly. Our king bed room also had a small kitchen and sitting area and the room was very clean. They also have a wonderful free continental breakfast that included french toast and Egg McMuffin style sandwiches. There is a free shuttle to the Casino, but we drove over ourselves as it is only about a mile away and a quick drive to the Mohegan Sun Casino/Arena. We will definitely stay here again and highly recommend it.
Located 5 min away from Mohegan Sun w a shuttle running every 30 min until midnight. If you plan on returning after midnight taxi was $7 for the two of us. The free breakfast was good w lots of selection. It does get busy and if u cannot find seating you can ask for a to go box to bring breakfast up to your room. The kitchen is open 24 hours so if you are looking for a midnight snack you can order from your room and go downstairs to pick it up when it's ready. The staff were very friendly and helpful. The lobby, cafe area and rooms were updated and kept very clean. We got a room w two queen beds and it was much larger then expected. There was a good sized sitting area w a pullout couch and the room was able to to sleep 6 people. Overall a great place. I have a bad back and the bed was too soft for my liking but my 16 y/o daughter thought they were very comfortable. It was a little pricey totaling about $235 a night. The prices may have been inflated since we were there for a concert.
I love the rooms and the service Everything was grrat
clean, quiet, upscale decor, great pillows and mattress, healthy and delicious breakfast,very friendly staff Need a platform somewhere in the room to place luggage
All rooms are kind of like suites, with a separate sitting area and sleeping area.
Fantastic location, friendly staff, offer a basic but very good breakfast.(No eggs but waffles, fruit, yogurt, choice of breads and pastry, crisp hot and oatmeal, juice, coffee etc. The room's are laid out well spacious island with microwave above fridge below, mini Sink and plenty if counter space. The fan/ heater had a fan only constant option that I like for white noise. The beds were very comfortable! Usually I don't sleep all the first night, no problems here. We had a suite. The hotel wad nIce and quiet. The room was very clean upon arrival, as was the hotel in general.The only reason I didn't leave four stars for cleanliness was the maid didn't empty and clean the coffee machine( extremely minor). There werer HUGE mirrors as back boards behind both beds which kind of me seemed a little weird. They made the room feel bigger though so I just dressed with My back to them...Lol.
Beautiful grounds, great pool for kids, Sunday Brunch Being overcharged at Sunday's Brunch for 16 oz. of Coke ($18.00), on top of the $50.00 pp charge for brunch, noisy people in room next to us kept us up until 1 am, noisy outdated a/c made noise all night.
The hotel is beautiful outside and the grounds are kept very nice. The room was clean and the bed was comfortable. It's right on the beach. The restaurant and bar staff were not happy to be there with the exception of the inside hostess! We "waited to be seated" as the sign said at the outside bar/grill for about ten minutes while three girls talked behind the bar which only had two customers. One of them called to us as we walked away to go inside for service but it was too late. Once seated, our waiter actually made the comment that he's going to be so happy in a few weeks when it's slow and nobody is there for dinner. Later at the bar seemed to be a repeat of the situation at dinner. From finger prints covering glass surfaces that seem to have been there for a while to the elevator that looks like something was splashed on the wall and not cleaned for two days there seems to be a lack of attention to detail at this hotel. New management could really make some improvements as it is a beautiful hotel. For this price point I expect better.
Room was very clean. The continental breakfast had fixings for omlettes and making waffles. Front desk suggested a dinner oplace that was closed and in an unsafe neighborhood.
The rooms were clean and odor-free, the mattresses extremely comfortable, many pillows were provided. My kids loved the continental breakfast, especially the make-it-yourself waffle maker. They also loved the pool. There was a problem with our toilet - it wasn't fastened to the floor - and I was surprised that someone hadn't complained previously. However, when I told them, it was taken care of politely and in a timely fashion. They also took off some money for the time that it was not fixed. There was a problem with our toilet - it wasn't fastened to the floor - and I was surprised that someone hadn't complained previously. However, when I told them, it was taken care of politely and in a timely fashion.
It was very conveniently located I was disappointed that I was charged more than was originally quoted
The staff was great, They couldn't do enough for you. The Hotel was full as full could be and the staff still made time to make you feel like you were the only one staying there. I would add at least 2 more waffle makers. The line to make your waffle was out past the juice machine.
The room was cozy, warm and comfortable! Loved the temp control unit, clean bathroom, and common kitchen area. Was there for a short stay and it was good.
Booked this room last minute and had a very nice 1 night stay. Nice comfy bed
Shower wasn't working correctly and had low pressure.
Desk Manager Nothing
Value Hotel Clerk Arnie said that we didn't make any prior requests for our room, like Non-smoking etc. However, we did and I proved this to him by reading him the email confirmation about the request. He still said that no requests were received! We were stuck in a smoking room! Pool is closed not just for this season but all seasons!