2.0
On the rental site it says there are no additional or surprise fees— and when I got there, they wouldn’t let me rent the car without paying an additional $250 for 3rd party insurance. And when I said there shouldn’t be additional charges bc my credit card offers covers coverage— it didn’t matter. They said it was the law. and they also wouldn’t let me cancel my rental so I was stuck paying WAY more for a rental. The drop off was great… but overshadowed.Reviewed Aug 17 2022
review from![kayak]()
6.0
The car was very dirty on the outside and had less than a half tank of gas when we picked it up.Reviewed Jan 2 2022
review from![kayak]()
5.9
I like the friendly staff but the car I received was not in good condition for the price I paid,it had a lot of scratches everywhere,not enough gas power for a Ford Explorer,I had to get it replaced and the replacement looked a bit better but had sensors light on,a buzzing sound when the AC was on plus both Explorer had issues with the lifting of the middle seats to get to the last row. My daughter had to jump back on top of the seats to get to the back. The cars need more maintenance. Especially at those prices.Reviewed Aug 9 2021
review from![kayak]()
10.0
Everything was wonderful at the airport, picking up the car and returning it. The staff (Geovanni and Abigail) were wonderful at the Puerto Plata airport. The office was easy to find and both staff members were bilingual. My only objection was the required basic insurance, which added $180 to my final bill. That was the only thing I was not happy about.Reviewed Jul 14 2021
review from![cheapflights]()
3.6
Cons:Careful with rate posted and final total. After reserving I got there. Total was to be about 54 dollars. When I went to pick up the car I was told 180. Bait and switch. Will never use againReviewed Nov 27 2019
review from![kayak]()
4.8
Pros:The car fit our belongings.Cons:The liability insurance we bought was invalid in the DR. We had to purchase one at the counter that was 4 times the price. It took a while to get ahold of the company that we bought from and ask for a refund. The car also smelled of smoke which caused allergies.Reviewed Jun 19 2019
review from![kayak]()
2.0
Pros:Upon Arrival @ pick up location I was informed the car would be triple the original quoted and paid for price, I am unsure if its corporate policy, bait and switch or staffing issue, however, completely unacceptable; I did not get rental and presently fighting at present. I would stay far away!Cons:The could not have tried to fleece me for triple the price!Reviewed Mar 31 2019
review from![kayak]()
2.0
Pros:Closed and did not get the car.Cons:Closed and did not get the car.Reviewed Mar 29 2019
review from![kayak]()
2.0
Pros:And again, an insurance option more than twice as expensive as rental cost was slapped at the counter. This was previously undisclosed. Since I declined the insurance they refused to rent me the vehicle.Cons:A disclosure must happen at the time of bookingReviewed Feb 2 2019
review from![kayak]()
2.0
Nobody working at Rental Counter! Give me my money back!Pros:Nothing!Cons:Nobody at counter to honor my reservation. Spent an hour at the counter, my vacation was only 2 days had to go with another option. Want a refund!Reviewed Feb 4 2018
review from![kayak]()
2.0
Worse rental company ever rip offPros:There was nothing to like about this rental company I did my reservation on the Internet before I left for my vacation to Porta Plata DR as I arrive to pick up my rental they tell me the insurance for the rental i purchase on the Internet was not valid in there country and the price I was expected to pay with my reservation was not honored which was $74 and was forced to pay $280 so my vacation was not ruin and from what I was told by the manager they are aware of the situation that is happening on the Internet but that's how they get people to rent cars and then change the price as once you arrive knowing that you'll be Force to rent a car without a reservation at full maximum price I recommend no one to use this rental company for them having the knowledge of what's going on the Internet I was not the only one at the rental company with the same issue we all end up paying more than what we expected to from our reservationCons:To be in a different country with a car That had brake light on no washer fluid no gas in the car I damage vehicle in front back left and right as soon I got the car I had to go put gas and air in the tire I was in a country I don't speak the language and I'm forced to pull over on the side of the road to find a gas station and a tire store worst car rental company ever ECONOMY is not for the people is just a scam to make money to be aware of a problem and you're just trying to benefit from the worst experience I have a head with a rental company in a different country tried to not use them at all if possible the would just take your moneyReviewed Aug 22 2017
review from![kayak]()
2.0
The place was closed!Cons:When I arrived to pick up my car per my reservation, the office was closed and I was told all employees had gone home. I had to scramble to find another car and ended up paying almost 40$ more for the rental.Reviewed Jul 28 2017
review from![kayak]()