Embassy Suites by Hilton El Paso

Hotel was being remodeled , wasn't told of this . Airconditier was making a loud noise all nite. It was a bad experience all around.

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There was plenty of room in the room. Poor reception on tv's. Construction during the stay did not help, maybe some kind of discount or coupon during this time. Breakfast was not the greatest but better than nothing.

The atrium was nice. Reservation host was pleasant. No running water, no hot water when we did have it, no air conditioning. Horrible experience.

That our room was a suite with a refrigerator and a microwave. There were issues that I would not expect at a hotel of this level. They are renovating, so I am taking this into consideration. The buffet needs to have more of a selection such as waffles, pancakes, and more fruit. All we had was eggs, ham, and potato

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The heaater / air condition had to be controlled by the maintenance personnel. Appearance was dated. Breakfast was very limited. To dark in the room with the current colors and lighting.

Room was clean and large. Wifi worked well. Breakfast was adequate. People were friendly. Parking lot was desheveled. External glass was cloudy and old looking. Whole place was dated. Water in shower went from scalding hot to luke warm constantly. I think it's more of a 2 star hotel max but perhaps in El Paso this is considered 3 stars.

Nothing. Room was dirty. Old food from previous guest was left in fridge. Hotel gym was a mess. Hotel was dirty. Was shocked how bad it was. First time staying here & won't ever go back.

Location. front desk was friendly. Many things were bad. Including dirty sheets and filthy room. This place has really become ran down over the past year. I stay here regularly but not anymore. It has crossed the line on being a hotel that tries to keep up with the things deteriorating.

When they let us in, we like the indoor pool and breakfast, lots of room in the rooms. They are super strict at the reception. My husband books the room for me and the kids on my name, and they won't let us stay simply because the card which he booked it with was on his name. So we get turned away and have to find a different place to stay.

Room smelled like smoke, window/door did not seal tight and wind whistled through the crack.

Room could use a deep cleaning. Breakfast was a joke...premise plate take it or not.

Nothing. Advertised as close to the airport, but it's not. Supposedly an airport shuttle but my flight was schedule for 6am and the shuttle starts at that time. So not convenient at all for early flights. Had to take a cab and was charged $15.

The room was very large.Very nice pillows. The room was very dusty. Lots of dust bunnies hanging from air vents.Difficult to get hot water.Some of the furniture was older.

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This guest did not leave comments about this hotel.

Hotel used to be an Embassy Suites Hotel today it is an off-brand property. Breakfast had no fruit or pastries limited selection of food. Definitely not 3 stars See above. TVs in room had grainy screens with poor reception. One of the TVs was an old style (not Flat screen)

Absolutely horrible. It would have to come up to be a one star!!!!

great location unprofessional and uncourteous front desk staff

it was pretty in the atrium. very old place. towel bar falling off the wall, light between bed coming of the wall, large strains on carpet, the only outlet for the oxygen machine was behind the bed and it sparked at me. car got keyed, dirty rooms. manager was very rude! no refunds our discounts.

convienent location and clean rooms Room smelled like smoke, poor breakfast quality, ac not working due to 'remodeling' that did not appear to be actually happening yet, room was very warm

The cook was rudeThe toilet was clogged.The breakfast was badNo bathroom at the lobbyThey did not want to extend the stayThe carpet gave us allergies

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Room was spacious. Sink stopper was stuck closed and couldn't use it

It was Great No Air Conditioning in my room ! RRRRRR had horrible nights.