Find reviews that mention:
10.0
Brand new car that got amazing gas mileage. Emily at the counter when I picked up was very friendly and professional. There seemed to be something odd going on when I checked out, where the system was trying to charge me double, but that seemed to get resolved.Reviewed May 21 2023
review from![kayak]()
2.0
When I arrived in Gulfport and went to the counter to get my car, the person said that not only did, they have no record of my rental (despite me showing a copy of my confirmation number and email).but they also did not have any cars available to rent me. Luckily, William Skipper at Hertz/Dollar right next door came to my rescue and offered me not only a car, but at a comparable rate. The level of indifference and lack of empathy, or willingness to find a solution by the rep at Enterprise was unacceptable. I also tried calling the help phone number listed ib my email and of course got no response to my problem, I will not book through this process again, and will discourage folks that I know to follow suit.Reviewed Oct 31 2022
review from![kayak]()
10.0
Ease of rental. Not pushing extra services.Reviewed Feb 3 2022
review from![kayak]()
4.0
Pros:After several calls to Enterprise, never speaking to the same person twice, I received as many incorrect information responses as number of calls made. My flight was late and I was incorrectly assured their personal would wait at the airport for my pick up. This was not true. Another agent indicted that I would indeed be reimbursed for a Lyft ride I needed to take the next morning back to the airport to pick up my car. This also was not true. The agent that took care of me the next morning was efficient and provided the correct information but also indicated that all the other information I was given should not have been given.Cons:I would suggest that Enterprise to a better job training their personnel so that inquiries are answered more consistently and more importantly correctly. Not so sure I will use Enterprise again!Reviewed Jul 2 2021
review from![kayak]()
8.0
Cons:More agents on duty at pickup.Reviewed Feb 8 2021
review from![kayak]()
10.0
Pros:The fastest pick up I’ve ever experienced.Reviewed Nov 25 2020
review from![kayak]()
10.0
Cons:Awesome awesome awesome!!! Couldn’t have been any better... when in need of a rental car, will definitely rent from Enterprise again... highly recommendReviewed Oct 31 2020
review from![kayak]()
10.0
Pros:Staff was great. Very friendly.Cons:Everything truly was great with Enterprise at the Biloxi/Gulfport Airport.Reviewed Oct 23 2020
review from![kayak]()
2.4
Cons:Booked at 11am for a 3pm pickup. Got to the counter at 3pm and was told they were sold outReviewed Sep 15 2020
review from![kayak]()
10.0
Cons:There was only one representative and six people in line, so I had to wait about 30 minutes.Reviewed Aug 10 2020
review from![kayak]()
10.0
Pros:Friendly staff, very helpful and a great deal!! The whole process was super efficient and easy. We will definitely use enterprise every time in the future.Reviewed Nov 18 2019
review from![kayak]()
10.0
Cons:Employees were very friendly and accommodating Excellent serviceReviewed Oct 28 2018
review from![kayak]()