Find reviews that mention:
2.0
WHAT I LIKED: Pickup and dropoff were in the airport terminal. WHAT COULD HAVE BEEN BETTER: The car initially provided had a large crack all the way across the windshield (which they warned me about at the counter in the terminal). This would have been very distracting and was unacceptable. After looking at the car, I returned to the counter to request another car, and had to wait an hour for another one to be ready (even though there were several other cars parked in the lot). I expected better out of Enterprise.Reviewed Apr 12 2022
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10.0
Quick, clean, efficient, and professional. The exception and not the rule here.Reviewed Feb 22 2022
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6.0
The car was well-worn, with a broken radio. The rental price was $400 above what I had been quoted. On the positive side, the pickup and drop off were smooth and fast processes, and the car ran well.Reviewed Oct 31 2021
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6.0
Pros:I thought the staff was nice, and the car was available on shot notice after my other rental company canceled a few days prior to my trip.Cons:The car smelled like cigarettes, and it never really went away.Reviewed Apr 21 2021
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8.0
Pros:Pickup/drop off right in the airport and very easy.Reviewed Apr 19 2021
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4.0
Cons:No cars ready. Had to wait for over an hour for someone to turn in a car. They overbooked reservations. There were 10 people in same boat with me. Delay Delay Another Delay. They did not say sorry or offer discount.Reviewed Apr 14 2021
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10.0
Pros:Everything was just fine.Cons:If the car could fly.Reviewed Sep 30 2020
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4.8
Pros:The staff member was very helpful and friendly.Cons:The vehicle was smaller that what we ordered and it reeked of cigarette smoke. My husband had severe allergies and the smoke caused a serious reaction. It took a bottle of Fabreeze and quite a bit of work to rid the smell for the return trip to the airport. My husband was not able to be in the car for the entire week that we had it.Reviewed Jul 16 2020
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9.6
Pros:Staff was very friendly and helpful. They even told me the best places to eat in town.Cons:Communication on the website while booking of exactly what insurance coverage, mileage, etc you were allowed or paying forReviewed Oct 27 2019
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10.0
Pros:The staff in Harlingen was amazing! A cold front came in so it was cold and pouring rain and the agent there went and got the car and pulled it right up close to the building so that I would not have to get wet. I was so very grateful for his extra effort!! 10 Stars!!!Cons:Everything was perfect!Reviewed Apr 1 2019
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10.0
Pros:Flight was delayed and arrived after closing time for the rental counter. Agent stayed after hours to help us all get our cars.Reviewed Apr 1 2019
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10.0
Pros:Great staff. Helpful about sharing local knowledge about traffic patterns.Cons:Nothing.Reviewed Jan 27 2019
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