Guest Reviews
Overall Rating
6.5
Good
Based on 11 reviews
Cleanliness
6.5
Comfort
6.7
Pickup/Dropoff
6.5
Value for money
6.4
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent Reviews
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car available
car was great
great car
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8.0
france rental
Pros: I was happy with the location of the service. The team member handling my rental was very personable, efficient and made the whole experience easy.
Cons: none
review from
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2.8
Enterprise
Pros: I like that we got a free upgrade because the 7 passenger van wasn’t available
Cons: The car was dirty, they didn’t have the car at the place of pickup had to drive 1hr 20 min to next pick up location, the had to stop at a enterprise 1hr and 15 min out of the way from our destination because it needed an oil change and air in the tires.
review from
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2.0
Never got the car
Cons: Don't book with enterprise. I rented a van to transport my two friends, aunt, uncle, and Mom and dad who were visiting Europe for the first time. A couple days before I called to confirm my reservation and they informed me that they did not have the van I reserved. I asked them when they planned to inform me of this and they did not have an answer. The manager had also stepped out when I asked to speak with him or her. Avid at Ramstein was great.
review from
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10.0
Pros: Friendly customer service. Located very close to a gas station, which is convenient for filling up before returning the car.
Cons: Nothing.
review from
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6.4
Cons: I was charged more than the price I was quoted, which was approximately $351.00. I was charged $465.00, over $100 more than the original price. RIPOFF!
review from
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2.0
Give it no stars
Pros: Nothing. They totally destroyed my weekend plans. I had an on line reservation and when I got there they told me there was no car. It was just before noon in Germany and they were closing at noon along with all other rental companies in The area until Monday morning. Most horrid experience I ever had. Made me rethink renting from Kayak and from Enterprise. I wrote to Enterprise about my experience and never received a reply, except they were sending my complaint on to corporate headquarters. Guess corporate headquarters lost my complaint, because though it was sentm3 times I never heard from them. The strange part was there were several cars in the Enerprise parking lot when I was to,d there were no cars available.
Cons: Nothing good at all. When you have a reservation and they won't give you a car, how can there be anything good?
review from
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2.0
They cancelled my reservation last minute
Cons: 5 minutes before all the rental companies close in this area i got an email from enterprise saying they cancelled my reservation becaused they overbooked. Left me stranded and paying a higher rate in a lower class car for a day-of reservation with another company. Inexcusable.
review from
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2.8
Enterprise
Pros: I like that we got a free upgrade because the 7 passenger van wasn’t available
Cons: The car was dirty, they didn’t have the car at the place of pickup had to drive 1hr 20 min to next pick up location, the had to stop at a enterprise 1hr and 15 min out of the way from our destination because it needed an oil change and air in the tires.
review from
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2.0
Never got the car
Cons: Don't book with enterprise. I rented a van to transport my two friends, aunt, uncle, and Mom and dad who were visiting Europe for the first time. A couple days before I called to confirm my reservation and they informed me that they did not have the van I reserved. I asked them when they planned to inform me of this and they did not have an answer. The manager had also stepped out when I asked to speak with him or her. Avid at Ramstein was great.
review from
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6.4
Cons: I was charged more than the price I was quoted, which was approximately $351.00. I was charged $465.00, over $100 more than the original price. RIPOFF!
review from
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2.0
Give it no stars
Pros: Nothing. They totally destroyed my weekend plans. I had an on line reservation and when I got there they told me there was no car. It was just before noon in Germany and they were closing at noon along with all other rental companies in The area until Monday morning. Most horrid experience I ever had. Made me rethink renting from Kayak and from Enterprise. I wrote to Enterprise about my experience and never received a reply, except they were sending my complaint on to corporate headquarters. Guess corporate headquarters lost my complaint, because though it was sentm3 times I never heard from them. The strange part was there were several cars in the Enerprise parking lot when I was to,d there were no cars available.
Cons: Nothing good at all. When you have a reservation and they won't give you a car, how can there be anything good?
review from
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2.0
They cancelled my reservation last minute
Cons: 5 minutes before all the rental companies close in this area i got an email from enterprise saying they cancelled my reservation becaused they overbooked. Left me stranded and paying a higher rate in a lower class car for a day-of reservation with another company. Inexcusable.
review from
Other suppliers in Kaiserslautern scored
Where can I find Enterprise car rentals in Kaiserslautern?
Pariser Strasse 244, Enterprise car rentals
Address
Pariser Strasse 244Phone
+49 631 414 290Top Tips For Renting a Car from Enterprise in Kaiserslautern
- 25% of our users found rental cars from Enterprise in Kaiserslautern for $22 or less
- Economy rental cars from Enterprise in Kaiserslautern are around 65% cheaper than other car types, on average
FAQs About Renting a Car From Enterprise in Kaiserslautern
How much does it cost to rent a car from Enterprise in Kaiserslautern?
On average a rental car from Enterprise in Kaiserslautern costs $29 per day.
What is the most popular rental car from Enterprise in Kaiserslautern?
Compact (Ford Focus or similar) is the most frequently booked rental car type from Enterprise in Kaiserslautern.
How many car rental locations does Enterprise have in Kaiserslautern?
Enterprise has 1 rental location in Kaiserslautern. Take a look at our Enterprise rental location map to find the best rental cars near you.
Does Enterprise have a car rental location at the airport: Frankfurt Airport (FRA)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Frankfurt Airport (FRA)?
Yes