Guest reviews
Overall rating
5.2
Okay
Based on 4 reviews
Cleanliness
5.0
Comfort
6.5
Pick-up/Drop-off
5.0
Value for money
4.5
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveler rating
0
2
0
1
1
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3.2
Hertz never again!!
Cons: This particular Hertz dealer in Kaiserslautern Germany is out of their mind. In was charged over $400 dollars for minor scratches
review from
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7.6
Fine but read the fine print about insurance
Pros: Car was ready as promised when I came to pick it up.
Cons: I booked online, and when I got there they told me that the rental was without car insurance. To purchase insurance would have more than doubled the cost. How can you offer a car rental without insurance? Just seems like a price gouging tactic. Car was really dirty on the outside when I picked it up.
review from
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2.0
Cons: My frustration is not with KAYAK, but rather with the Hertz office I used. The car I reserved was not there when I arrived (I was delayed 1 hour). I ended up with a smaller car (FIAT 500). Although I did not pay as much for this car as the one I had reserved would have cost, it was a higher rate than was listed on the website for the same vehicle. I may rent from Hertz again in the future, but defiantly not from the office in K-town Germany.
review from
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8.0
Second car small ford was almost able to give pow
Pros: Hand over trust
Cons: Calling me to return the rented car back to pick location and and take a replacement less level and smaller engine with no alternatives !! Why ? No other cars available with auto transmission and the picked up car was sold need to return it back
review from
Other suppliers in Kaiserslautern scored
Where can I find Hertz car rentals in Kaiserslautern?
Top tips for renting a car from Hertz in Kaiserslautern
- 25% of our users found rental cars from Hertz in Kaiserslautern for $22 or less
- Economy rental cars from Hertz in Kaiserslautern are around 60% cheaper than other car types, on average