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10.0
Pros:Ease of drop off and pick upReviewed Dec 28 2020
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6.4
Cons:Kiosk at the airport was unmanned and had to use Alamo for picking up the Enterprise reserved vehicle. The line was long and moved slowly and took about 30 minutes. Very disappointed with that portion of the process, otherwise was a fine experience.Reviewed Nov 9 2020
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10.0
Beyond ExpectationsPros:Picking up a vehicle from Enterprise at St. Petersburg airport could have not been easier. Tyler at the counter could not have been more friendly or helpful.Reviewed Mar 12 2018
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9.6
Pros:Good car...excellent gas mileage. Clean.Cons:Pick up process to lengthy. Too much chatter from Person that processed pick up.Reviewed Jan 19 2018
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8.8
Pros:Car was not 'really' clean -- esp. around the inner door frames where you touch getting in and out. I cleaned the inside windshield. I picked up the car with just about an empty tank but left it with 3/4 tank. The lady in St. Pete didn't know if I could be reimbursed for the difference.Reviewed May 2 2017
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10.0
All goodPros:Quick processing, replaced the booked car as it did not have luggage compartment cover in hatchback. Also rental was extremely cheap, which is a seasonal thing(i guess), still adds to overall positive impression. Last day of the 9 day rental received a courtesy call, also very pleasant touchReviewed Apr 24 2017
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10.0
Pros:Great customer serviceCons:Wish the van had USB chargingReviewed Apr 11 2017
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10.0
Friendly ReceptionPros:Easy return and friendly faces there to help. Piece of cake!Reviewed Mar 6 2017
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8.0
Pros:Size of car,and cleanlinessCons:The rate was outrageousReviewed Feb 14 2017
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4.8
Worst customer service ever experiencedCons:Unorganized in the kiosk. Gave an inaccurate receipt and never closed out the rental. Could not assist me to get the extra unnecessary charges removed. I will never rent from them again. I will also advise others to not rent from this business either.Reviewed Dec 4 2016
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2.8
Pros:The car got good gas milageCons:Car seats were stained. Car was only 3/8 full of gas I dropped it off with 3/4 full tank and was still charge for gas!!!Reviewed Sep 20 2016
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2.0
Credit card?Pros:That I reacted calmly in the situation when I was in a hurryCons:I was unable to pick up the car because I only had a debit card and not a credit card. I don't remember seeing that in the terms but maybe I had missed it. I was lucky that Hertz took debit cards and had one vehicle left. I lost a half hour and $70 in the situation. It was not a good day.Reviewed Jun 22 2016
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