Reviews for Enterprise in Tampa
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Jul 19 2016
Real bait and switch experience
Cons: When I made my reservation I specified the Tampa airport as my location. I received a rental quote of $143.00 including taxes ($24/day plus $23.38 total taxes). When I got to the Enterprise desk I was informed my reservation was for an off site location that was soon closing. While they said they would honor the daily rate I was quoted, I would have to pay more due to airport fees. Needless to say I was incredulous to learn those "airport fees" brought my total rental to r $281.24 - MORE THAN DOUBLE MY ORIGINAL QUOTE! . In reviewing my invoice I was charged a daily rate of $39.58/day and was charged $83.34 in taxes and fees. I was in town for a family emergency and not in a position to debate the situation - I needed to get to the hospital and did not have time to go to the other facility. I feel I was cheated and taken advantage of by Kayak and Enterprise. If there is any interest in making this right, you and/or Enterprise will honor the daily rate I was quoted and credit back some of the fees that don't appear to have anything to do with the airport location (concession recovery fee, Florida surcharge, vehicle license fee, tire/battery fee) as well as an adjustment of the sales tax I was charged. The ball is in your court. Muriel Petermann firstname.lastname@example.org
Jul 12 2016
Jul 8 2016
Cons: They overbilled me.
Mar 27 2016
Downgraded two car classes at Tampa, FL Internatio
Cons: Booked a full sized car and was given not a Standard car but an Intermediate car, two rental classes lower by Enterprises own classifications. We had just flown in and I was not familiar enough with car models to complain until the next day when I realized I'd been "switched".This was at Tampa Airport, not a small obscure location. Later when I attempted to change cars at Ft Lauderdale Airport I was told they did not have a car.