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2.0
Service at the desk was efficient and friendly. The condition of the vehicle was deplorable. It had a large crack in the windshield, shook severely on the highway at 100 kms/hr or more, would not shift into all-wheel drive (stuck in 2H), and was overdue for an oil change. I did not feel safe driving this vehicle and it should not have been rented to a customer in the condition it was in. Even if that meant we were to get an upgraded vehicle at no additional costs.Reviewed Oct 30 2022
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10.0
the process was great. Staff were very polite, knowledgeable and helpful with any questions. I had to call in once, shortly after taking possession of the vehicle; i could not get the key out of the ignition. He walked me through a couple of scenarios and we got it resolved. I would definitely rent here again 😊👍Reviewed Jul 19 2022
review from![cheapflights]()
10.0
missing information at the airport about where to return rental cars. But this is responsibility of the airport. Recommend Rental Companies request to add few signs to Thunderbay Bay airport .Reviewed Mar 7 2022
review from![kayak]()
10.0
Pros:Staff was very friendly - transaction was quick and painless!Reviewed Jun 25 2020
review from![kayak]()
9.2
Pros:Staff were great, very friendly. Car was clean and in good condition with good options.Reviewed Sep 24 2019
review from![kayak]()
8.8
Cons:Car wasn’t the cleanest insideReviewed Jul 7 2019
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10.0
Pros:Staff was great, ride was greatCons:Knowing how to open the hatch - bit figured it out eventuallyReviewed Jun 30 2019
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8.4
Cons:The windows on the inside were marked by a dog, needed a cleaning & excess dog hair in sideReviewed Oct 26 2018
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5.2
Do they have phone service?Pros:The car was great and in good condition, just as anticipated.Cons:I could not get ahold of the location in which I was renting. I called and left messages and no one ever returned my calls. I called the 1-800 number and they couldn't/wouldn't help me stating it had to be taken up with the specific branch and they didn't have access to their files...Reviewed Sep 10 2018
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3.6
Pulled over by police due to validation sticker being on front of thePros:Not much...Cons:The car wasn’t very clean, interior had a fine musk of wet dog. Validation sticker was on the front licence plate, living in the province of Ontario, not having a validation sticker located on the rear plate is $110 dollar fine. Luckily the officer was pleasant. We got off with a warning, but the situation could of turned very bad, and considering that enterprise makes you sign a waiver stating that “all tickets are the responsibility of the driver” technically I would be responsible for the ticket. I doubt I’ll be using kayak or enterprise again. I’m sure any other car rental company complies with high way traffic act. I also think kayak should be a little bit more cautions and make sure their rental providers conform to all local laws.Reviewed Dec 22 2017
review from![kayak]()
10.0
Great rental in Thunder BayPros:Fast, effecient on pick up and return. Price was excellent.Cons:The car was not clean, especially the exterior.Reviewed Sep 11 2016
review from![kayak]()