Would you like to save as your currency permanently or for this visit only?
Price was less at the hotel front desk than booking it via Kayak And next time I will check it before I book it on line via Kayak Hotel rate was $99 at front desk with breakfast included All was good and breakfast was good too
Loved the layout of the hotel and the service. The TV in the bedroom wouldn't turn on.
Quality of suites. Great full breakfast. Firendliness of staff. The first night of our stay, we returned to room to find carlpet soaking wet below the desk. Called front desk to report problem. Maintenance man was there in less than 5 minutes, found the leak behind a plumbing panel. Went to fron desk and returned in less than 5 minutes with keys to a new room. Offered to help us move. Waited outside and then went in to solve the problem. A bit of inconvenience but problem resolved very quickly. One big duvet on bed instead of multiple layers to adjust. Plumbing leak on first night, BUT see likes.
room and location. Excellent breakfast as well
We stayed here before in May this year and enjoyed our stay. This time they were renovating all the rooms and we got one of the newly renovated King suites which was beautiful. All the hall and breakfast areas had new carpet and paint and still had lots more to be done over the next month. Lots of workers and noise going on in the public areas so be aware if this bothers you. You still get the free breakfast and happy hour drinks but things are moved around a little each day. We were out for most of the day plus we didn't hear any noise after 5 pm or so. We used this as a base for day trips to parks and nature areas of the Everglades And even a day to key largo. You're only a few minutes from I-75 and can bypass all the traffic on US 41 when going north or south. We enjoyed a big breakfast in the morning and the evening drinks when we got back from a day of sightseeing. A beautiful park with historical buildings is the Koreshan State Park located just about 10 minutes down the street. We found it very interesting and has beautiful grounds to explore. Now for the reason of only a 4 star rating or less. During the renovations all of the room doors were removed and replaced after the room was done. The problem is they were not replaced properly on a lot of the rooms and don't close or lock properly. Be sure to check your door and make sure it closes and locks completely, ours did not. I reported this the day we checked in at the front desk and the lady made a note and said she would report it right away. Well it was not fixed. We came back to our room the 3rd day and sure enough when I tried the door handle it opened without unlocking it with my card. Someone had entered our room during the day and hadn't checked to see if it locked when they closed the door plus it was 4pm and our room was not touched by housecleaning. I immediately when down to the front desk and told them what happened. Luckily a construction boss was at the desk and he went up with me and checked the door and got some tools to fix it. He had it working perfectly in about 20 minutes. I thanked him and my wife and I checked our room to see if there was anything missing which there wasn't. The maid came by about 4:30 pm and we told her to skip cleaning the room so late and just give us some clean wash cloths and hand towels. She didn't speak a word of English and brought the wrong stuff. We tried to explain the best we could and finally she came back a second time with twice the amount we needed but we just took them and let it go. I have no problem with foreign workers but they need to at least understand the basic words to do their job. They don't have to speak fluent English but just enough to do their job correctly. This was the second time I Have had a problem at this hotel. The last time I started to check in May I was told they didn't have my reservation so I ended up taking a room I didn't want . I called booking .com and they corrected it and got me another room the next day like the one I reserved. I'm not sure who was at fault but it was corrected. I have a feeling the hotel is understaffed because of cost cuts and that's why things don't get done. A person can only do do so many things in 8 hours. Maybe the upper management should run the hotel for a week and see if everything goes smooth like they expect their workers to do??
The breakfast was very basic. For the money I would have expected more.
Great lighting over the bathroom sink. Love that the shower and toilet are separate from the vanity which allows more than one person to get ready at a time. Beds were comfortable. Price was excessive for this type of hotel. Breakfast was nothing special. No electrical outlets available next to the beds. No fan in the bathroom.
Well maintained property. Courteous staff excellent rooms.
Clean, quiet, staff was courteous. This was our second stay at the hotel and we enjoyed it.
Location to outlet mall Paper thin walls, people coming in very late and made noise for several hours. Space under the door was to wide allowing sound and light into the room.
staff was super nice, especially Patrick at the front desk. breakfast each morning was great with a lot of hot and cold choices. Coffee was actually pretty good, too. Very recently updated. Clean and new throughout, very comfortable throughout.
Staff was friendly and helpful. Hotel and room itself was very clean and inviting. I liked everything.
Close to hospitals and doctors. My wife being too ill to enjoy it!
The proximity to the beach Staff is pleasant Tiki Bar No music after 8pm on Friday night or after 5pm on Saturday Outrigger really needs a bigger pool or a second one
Location Was never informed that there was construction going on right next to our room. They claimed they sent an email out to everyone, which I never got, yet I was even there in person a couple weeks prior to our stay to upgrade our room and at that time there was no construction going on and was never told there would be. We have a 3mo. that kept being woken up with all the noise. No cable the fist night. No internet the entire stay until the couple of hours the last day. Was told it was an island wide problem, yet the resort next door had working internet during the time they did not??? The toilet wouldn't flush unless you held the handle down for 30 sec. There were ants all over the kitchen. When I notified the staff about all these issues, rather than providing good customer service I was treated like, "oh well, nothing we can do about it" and got the feeling like I was being treated without respect because I booked through a deal site and not directly as if that didn't make me a true guest. Not once did any of them even apologize for the conditions. I would definitely not recommend this place to anyone. Ever!
The Tiki Bar was incredible, all made possible by the bartenders...Kimberly, Jim and Kevin. They were a blast! The patio was a great place to group up and re-live memories.
The room and the staff. Construction late morning after arrival in hallways. It was very loud and no warning.
Great place all a round!
The efficiency room was nice with a suitable kitchenette and very nice bathroom. Would definitely consider staying there again. Double beds could be improved to queen or single king option. We understand they will be renovating this fall.
Nice weather and location The ice machines location
We enjoyed our stay, the beach was a short walk from our room. The sunsets were so beautiful! Wish there was a microwave in room
They always seem to want to make sure your stay is enjoyable and worry free. Lack of late night activities.
The beach was absolutely gorgeous and so weren't the facilities. For an old building it has been taken care of wonderfully. The beach, Tiki bar, pool, breakfast buffet all great! No complaints!! Would return without hesitation! The only thing I thought was weird is the fact that the toilet paper holder in our room was so low to the floor that the paper hung on the floor, but for an older building that's not too bad.
Beach front had pool and restaurant The rooms were out dated factily was old
Loved the oceanfront suite, great view, full kitchen(not used though),room comfortable, balcony with fabulous sunsets, chairs and lounger, 2tv's, Staff very nice and helpful. Sent us champaign for our second honeymoon. Tiki bar very friendly, great view of sunsets. Will go again.
The location is perfect. It's nice that the umbrellas and chairs are included. The three pools were nice, too, so that families, children, and adults can have their own space. Neil, a security guard there, was extremely personable. They let you stay after check-out to enjoy the amenities which is great! The main lobby is beautiful. I loved the giant checker board and the fact that there was an arcade. The room was pretty expensive for what it was. The patio and view was great and the kitchen for extended stays is nice, too. But for a one night stay, it was pretty pricey. Not to mention that there were 3 of us, so we had to pay $17 for one breakfast (which was a great buffet, but our third person should have been included, especially for what we paid for the room). It was a little confusing navigating the 3 different buildings, especially when first arriving and parking. I wish there were some pool toys available, but it seemed like they tried to charge you for everything they could.
Loved, loved this location. The resort was top notch. I loved the oceanfront villa's. The one we stayed in was 1 bedroom, with full kitchen, washer/dryer. The breakfast buffet at Jack's was including each morning. Wonderful assortment of all breakfast items. Beach chairs and umbrella were definitely a plus! They had activities going on during the day (although we did not partake) we were there just to relax. The walk into the pier and downtown area was not too far. Maybe about 15 minutes on the beach. Beautiful sunsets, great accommodations overall! The coffee ~ was a bit bitter tasting. Otherwise top notch!
My mother and step father booked a vacation here and we drove down from St Petersburg to see them. We only stayed at the resort for 2 days/1 night. We had a wonderful time and the resort was amazing. The room was clean, comfortable and very inviting. The staff was very friendly, and attentive. I have worked in the hospitality industry as a security manager for several years and I was extremely impressed with the pink shell. I will be returning here for another stay in the future.
Our stay at the Pink Shell was top notch. Wonderful staff, great rooms and good value. We have a young family and stayed in the Captiva Villas, perfect set-up. Will be coming back in the future!
Paddle boards and kayaks are included. Wristband gets you everything. No need to carry a wallet.
We loved the one bedroom villa with the full kitchen and amazing views of the beach and marina. The resort had everything you would want right on property. Loved that you could take the bus/trolley to the downtown area of Ft Myers beach. The bellman were the most helpful and nice guys! Any questions we had they were more than accommodating. We went fishing with Mike and LOVED every minute of it. We did the back bays and it was perfect. The waves are not big in the back bays so you do not need to worry about sea sickness. We also did the dolphin wave runner tour with Garret that was on property. It was one of the best tours we have ever taken. They let you go fast and also bring you right up close to the dolphin and manatees. I would recommend this resort for people traveling with kids.
We had a wonderful time as a couple. Our sweet had 2 balconies overlooking the ocean and we enjoyed sitting on our lanai watching the sunset. Service was excellent! We will definitely be coming back with our little ones! It took a while to get a hold of someone at the reception desk when we had a question. But that was it.
The staff was the friendliest and most professional across the board. Private loud company party at the pool.
Friendly staff, location, sun.............
Rooms were great, views were beautiful, friendly staff! And breakfast was free & very tasty!
Everthing about the hotel. was great. i want to take the mattress home with me it was cloudy
Great location. Good food in restaurants. Friendly staff. Building could use a facelift. Have been there twice and had a great time. Will go back again.
Music to loud late at night. I don't mind the music but it sucked
View of the water and the beach. Room was fairly large. Very. Noisy all night long - loud music played until midnight. Room next store had people talking very loud until 3:30 am. Could not sleep at all.
Live bands every night, noisy until 1:30 - 2 am.
Infested with all different kinds of bugs
Been there 3 times. It's the party center of the beach.
I had a good time. I wish the A/C was colder but other than that good view, the staff was very pleasant. Love the roof top restaurant. I would recommend to friends and I will be there again.
Forget a quiet getaway- Way too noisy. Playing loud music until midnight and noisy party pool area. Great if you're 21, but skip it otherwise
The fact that we were on the beach was nice We had ants and knats in our room and that made me certain that I won't be returning.
Everything was very Clean, the staff is really nice and the hotel in general is really confortable and pretty. the breakfast was a little poor maybe if they add scrambled eggs and some pancakes will be better and the restaurant although the food is really good they don't have much variety.
The beds were great, the staff was wonderful and everything was aesthetically pleasing. It was in a perfect location for what we were needing. I slept well, and I would stay again. I would just bring my own pillow. The pillows were flat and the AC was insufficient size to properly cool the whole room. I would say it was about 77 degrees, cool enough without blankets but not ideal. Housekeeping has room for improvement, as the corners under the vanity had a collection of dirt and dust that didn't just happen overnight. The carpeting needs replaced, it feels almost 'sticky'.
The pool floor was filled with algae. This was a nice hotel 25 years ago. Also, breakfast wasn't included.
The location was very convenient. When we checked in, no assisted us with our luggage. One of the days when we returned to our room the door was open and no one was in the room, Housekeeping had cleaned and refreshed and had not shut and locked the door behind them.
location and comfort no problems
Friendly staff and location close to very good restaurants at the Promende Mattresses. There was a somewhat musty smell in the hallways on the 3rd floor
This hotel was excellent for the price we paid. The room was very roomy and clean. The hotel is small but has a nice pool and deck/bar area in front of a lake. Plenty of nice restaurants close by, driving distance from the beach. Recommend it for the value and quality
Pretty appearance,close to restaurants. Parking convenient. Really dirty carpets in our room- our socks were black in short order. You have to pay for the continental breakfast, and worse yet, you have to pay for a cup of coffee at the breakfast bar. Very poor business type office with old equipment and operating systems. There was even a charge for using the business center that I avoided because I could not get my work done. Extremely poor wifi signal everywhere. I had to use my phone hotspot the whole time. Staff shrugged this off as an "xfinity problem", offering no other solution.
Location Because we didn't book direct and paid less they put us in a room close to the highway, with all that noise which was made worse be a use the ac unit did not get cold. As a result we had to sleep with the sliding door open. The beds are not queen but full size. There are little ants everwhere. The carpet is buckled and a tripping hazard. We were there 4 nights but they only cleaned twice. Once without even vacuuming. When I complained they told me below market fairs don't get the nicer rooms and I should book directly next time!
Breakfast was good, staff polite Room was very hot. Very uncomfortable entire time.
We passed 4 or 5 times to find the hotel, it was difficult to spot it. They told us that they were not allowed to put a sign on the road. AC was right beside the bed and it was very noisy. No fan in a bathroom which was unusual in a hotel.
My husband and I were in the area for the weekend. Good location for us. Also liked that there was a free breakfast and Wi-fi. We'd stay again. We requested a quiet room. We didn't exactly get one. They put us at the end of a hall where there is door to the outside. It banged until quite late with guests going in and out. Thank God for earplugs!
Very nice location and relaxed enviroment
time of relaxing and fun for the whole family some of the hotel staff is not really what you expect, a little rude and did not care about guests
I liked the proximity to the pier and Times Square. It was a short walk to restaurants and shops but far enough away from the crowds at the pier to make it family friendly.
My room had a great view, and I was close to the beach. I had lots of room to spread out and even invite friends over. The ac in my living room didn't work at all, so that room was very hot. Both ac units were SO noisy! The rooms felt clammy. I wish there had been an onsite place to eat breakfast, but there were places nearby. It's just that the construction made it tough to get to places easily. One of the pools was not available, so we we couldn't find chairs near the operating pool.
the location was superb, the staff was very friendly and helpfull. The appartments are very well equipped and the pool is extremely nice. Maybe a little safe would be great in the room. The AC should be placed in the livingroom instead of the bedroom.
This is the second time we stay at the Neptune and we LOVE it! It's very clean and bright in the rooms. Love having all the amenities of home with the living room and kitchen.. They do such a great job cleaning the place every day. The beach is AMAZING and the pools are too. The Plumeria tree was in bloom...what a bonus! Mmmmmm
The rooms were very clean, both in looks and smell. The tiled floors made it easy to keep things clean even when there was a lot of traffic in and out of the room. The room was very spacious and had a small kitchen area that was very convenient. The pools were pristine and a nice alternative to the beach. There were ample beach chairs available and clean beach towels were available at the desk without having to "check them out". There was a nice mix of sun and shade available by the pools and where the patio met the beach. The staff was friendly and extremely helpful. There were many very nice restaurants and shops within walking distance. Loved it! There was nothing I didn't like.
Very relaxing stay. Nice Room and service. Employees were very courteous to us. Easy access to beach. Just couldn't stay longer.
Nice hotel at great location directly at the beach! Two pools to swim with free towels provided. We stayed for 3 nights in the newly renovated North Wing. The dolfins in the morning and evening are really close to the beach, as where the Stingrays...
This motel is a real value if you want to stay directly on the beach. The older south wing units are large, clean, and comfortable with a perfectly functional kitchen and a wall of windows overlooking the two pools and the beach view/sunset. Carpeted floors are the only negative we could find. The updated north wing units have more desirable tile floors and a separate bedroom, but you pay the price. It's a nice and easy walk to tennis at Bay Oaks Park, or up to the Times Square area of Fort Myers Beach..."Should we walk the beach or the street?"
great location to beach and pool since we were on the ground level we had no way to dry beach towels and bathing suits.
Not much We got stuck in a poolside/barside room with a band that had a sound system that was more appropriate for Yankee Stadium. We were told that they would quit by 8:00 PM. The desk clerk who tod us this lied - the band finally stopped a bit after 9:00, and only then because it started to rain on them. It was deafening inside our room, which we had booked for one night to celebrate our 44th anniversary. We would never go there again.
This hotel is an older three story rooms around a pool design. It is about six miles south of the entrance to Ft. Myers Beach. This keeps you away from busiest part of Fort Myers Beach and close to southern attractions including Lovers Key State Park. This hotel includes a Pinchers Crab Shack with both indoor seating and a very nice open-air Tiki Bar right by the pool. The draft beer selection in the Tiki Bar was very limited and during my stay only included two choices: Yuengling and Miller Lite. A broader variety and draft craft beer choices would add to the attraction.
access to beach. No hot water one night, staff unfriendly, not enough parking, feels like a low-end beach motel.
We enjoyed walking along the sandy beach,Then relaxing for a meal at the tiki. The next morning we enjoyed a great breakfast in the restaurant. The pool was fun, also enjoyed the exercise room. rained while we were down there in florida, not the wyndham's fault, We enjoyed our stay at the Wyndham. although they were doing some kind of construction at the hotel, they were all very nice.
Location and amenities
Location and beach Palmetto bugs were able to come right in with gap in the door.
proximity to the beach Inside the room was fine. Look of the building -- it looks old and not different than any cheap motel. Front desk attendant - Not friendly, not welcoming. Beach front - there was stagnant water between hotel and the beach, which produced a very bad odour.
The king sized bed was very comfortable and it was a short walk to the beach. The tiki bar was convenient too. The door handle was loose and so was a screw on the lock.
Food was very good. Room was nice - nothing too fancy, but well kept.
This was exactly what we were looking for...a larger than expected room (2 Double Beds), large balcony overlooking a HUGE, white sand beach, BIG TV, tile floor, sparkling clean pool with plenty of chairs & tables to accommodate everyone, immaculate grounds, wonderful staff that would go out of their way to make your stay better, live music nightly during happy hour, great food & drinks at Pinchers, location was excellent with a CVS across the street and a 7-11 two doors down, restaurants within a 5 minute stroll, picture perfect sunsets, clean beach. This "gem" of a property is located between the high rise condos and truly felt cozy and accommodating to my family. We will definitely be coming back
The beds were unbelievable! Wish we had one like it at home. The rooms were very clean the entire stay, beautiful location. Convenient gas station and shOppenheimer plaza within walking distance. Will come back!!
We will be back! Love the location and convenience. Service at the restaurant can and should be improved.
Clean. Friendly staff. Perfect location. Close to pier and restaurants. Right on the beach! Nothing!
Waterfront, All Rooms have beach view. Great location. Walking distance from the peer and all restaurants. No room service for food. Although the chairs and umbrellas on the beach are rented by another company different that the hotel I think the hotel should encourage the rental company to update the wooden chairs that they have to offer. They are really old and very small.
My family and I loved everything about this hotel. Great location, clean, yummy continental breakfast, and you can't beat the ocean views from every room. We DEFINITELY plan on returning. Our only disappointment was leaving.
Large rooms and balconies, separate pools for adults and children. Water sports. Pool didn't open until about 9. Far from the action but I appreciated that so no bar noise.
Location Beautiful beach Room had some bugs in bathroom and kitchen areas Prices a little high for quality and size
The hotel is away from all the bustle of the "main drag" on Estero Island, and relatively quiet. Clean, comfortable room with a great view of the Gulf. The staff was very friendly and helpful with questions I had about good restaurants, etc. Elevator in my building, good since I was on the top floor. Pool closed at dusk; would have liked it to be open until later as it would have been nice to have been able to relax poolside in the evenings. Stove top in the room but no oven, no breakfast or even coffee provided in the mornings.
The location of this Hotel is beautiful. It is a smaller hotel but it is clean and the pool area is really nice. I would definitely stay here again. If you don't need all the big Hotel amenities, this is the perfect place to stay!
We enjoyed our stay very much.
Extremely clean and staff was fantastic. the manager, even offered to walk down to the beach to take pictures of us and makes the perfect pot of coffee every morning. It's within walking distance of everything on the beach, no need for a rental car No....I'd stay there again if we go back!
Convenient location, ready beach access. Great bakery called Mom's just down the road for breakfasts! Not really. We knew it was not a 'luxury' hotel but it was very nice for the category and folks were friendly and efficient. Our room was immaculate. There was a lot of construction in the area, not their fault of course, which was a nuisance.
The staff was amazing. We will stay here anytime we visit Sanibel- Ft. Meyers area in the future. It was exactly the type of place you want stay for a beach vacation.
This guest did not leave comments about this hotel.
location and staff no
This hotel is exactly what I expected. Do a little research. It is not the Ritz. It is a clean, comfortable, family owned, old Florida style hotel on the beach. For that, I highly recommend it. I willstay there again. Parking is a little cramped.
Everything! The pool was perfect, right outside our door. Clean, clean, clean. Beach was right there, great walkway. Would definitely make this my go-to. My trip was too short!
very silent, near the beach a little bit old
Very pleasant staff, clean rooms, quiet location.
Conveniently located just off Rt 75 and only 15 minutes to Naples. The condition was like new, the staff was courteous, and the room was quiet. A great value! Water pressure in the shower is low, probably due to a water saver shower head. Not a big deal.
Close to I-75, other major roads if you're traveling in the area. Also close to the poker room and dog track. Minimal staff at this hotel, the rooms aren't great (caulking/etc falling apart) but they do the trick. I wouldn't bring my wife here but would stay here for work again because of the price and location.
Clean, close to where we needed to be, just remodeled, very modern, staff was extremely friendly and helpful and great value for the money. It didn't have an exercise facility or gym as advertised..... However it was minor.... I was able to go jogging in the area. Breakfast could use more fresh fruit. Eggs were a little soggy. No premium movie channels.
Price was right...mini refrig, microwave and newer bathroom. Close to my business appts Could hear guests next room over. Would like to see the Inn correct that
Seems newly updated. Room was clean and fresh.
We went to Bonita Springs for a wedding and the bride had booked a group discount with a different hotel. After the "other" hotel staff was extremely rude over the phone, I decided to book with Best Western instead. We were so happy we chose Best Western. The staff called ahead of time to welcome us, the staff at check in were polite and helpful. The room was beautifully decorated and clean! The hotel is finishing a remodel and looks like they are about to paint the hallways next. Our room was already remodeled. On a side note, the guests at the wedding were all talking about how displeased they were with the "other" hotel. That just reconfirmed we made the right choice by booking with Best Western!! :)
The heated pool was quite enjoyable
Price was very good. Beds were comfortable. Room was clean. Workers were pleasant. Breakfast included.
Location was near everything from beach to business to family owned restaurant. Ongoing construction at entrance.
Good size room with every thing we have been looking for in a hotel for the 2 weeks we have been in Florida but have not found until now. Will definitely book into Comfort Inns in the future. Stayed 2 nights instead of just one. Brenda
I like bed bed Nothing It wasn't ready when promised.I got 4 not 3 or 2 or 1 one like like you should have. I've stay in hotels before, probably about 10 a year. This one is the worst of the worst. The first one wasn't ready so they put me in a different one, which was occupied by her children, the next one had been cleaned yet, now I've been waiting 4 hrs. Then they put me in a 4th. you don't know it until you go to bed if they have BED BUGS. OMG you could see them and the staff said "this is Florida, what do you expect?" The place should be torn down.
I really enjoyed my interactions with the staff.
The location related to where I needed to be for my trip. I was able to walk to the location from how close it was.
Location Rooms need a refresh, wear and tear of everyday use has the facility needing improvement compared to other Hampton Inns.
The hotel was an excellent short stay location convenient for visitors touring the Everglades and on route between southern Florida coastal resorts and Key West. If you were lucky you would see the hotels own resident Aligator in the adjacent lake!