10.0
Great, friendly and knowledgeable staff. Helped me with my upgrade to the full EV SUV Audi e-tron, which turned out to be an excellent choice for my 8 day trip!Reviewed Aug 20 2022
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4.0
SCAM ALERT. We prepaid for our car. Our pick-up was delayed and we picked up our car 3 hours late. The manager told us the requested car was not available because we did not pick up the car within 1 hour of our scheduled pick up time per some obscure policy (despite having prepaid for the car) and that our only option was a downgrade, or we could pay an extra €200 fee for a larger car. The downgrade was too small so we paid the extra fee after 45 minutes of arguing with the staff. I’m very disappointed in the way the situation was handled. I’ve lodged a complaint with my credit card company.Reviewed Jul 22 2022
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6.0
Pick up of rental was horrible. 80 min wait at Frankfurt airport due to lack of staff. nowhere to sit. Otherwise clean and nice car. return no issue.Reviewed Jul 17 2022
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8.0
The woman helping us at drop off was sooooo slow. And she didn’tfocus. There was a huge line and she got distracted with conversations. She tried to talk us into insurance which was annoying. Also tried to get us to upgrade. It took 1 hour total and that’s not acceptable. Other than that, all goes well.Reviewed Jul 3 2022
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10.0
I can’t think of anything.Reviewed Jun 26 2022
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10.0
Perfect rental companyReviewed Jun 13 2022
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10.0
Great, easy to find location. Pick up and drop off was really quick.Reviewed Apr 9 2022
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4.0
Check which counter your rental is at, terminal 1Pros:Convention and price.Cons:Customer service counter person was annoyed I spent 80 euro extra on mileage and I ask her for additional miles, she said .20 euro was not much. Was annoyed the reservation was at terminal 1 not 2, I just selected euro carReviewed Jul 2 2016
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