10.0
We rented a car for a month from FRA and the process was very easy. The rental drop off and pick up is within the terminal too so it convenient. They also offered full insurance coverage on the vehicle for a very reasonable price. The car was modern, clean and got 500 miles to the tank!Reviewed Sep 16 2021
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8.0
Cons:The original Avis representative at check-in had asked me if I wanted GPS. I said no, and although I can speak some German I was tired after a long flight and signed the contract without noting that I was paying for additional GPS that I did not ask for. Upon returning the vehicle I spoke once again to a different person at the counter telling her the situation and was given a credit for the GPSReviewed Dec 13 2019
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2.0
Pros:NothingCons:Turned to be a scam, supposed to be a VW Sharan van or similar, but they said there was a mistake in CarRentals.com reservation with Avis and they will give me a station wagon instead, and if I wanted a van I had to pay $1780 instead of $630. Both are unprofessional, CarRentals.com and Avis.Reviewed Aug 27 2019
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3.6
Cons:The rep told me about the charges and advised to bring back the car with full tank to get 120$ credit but upon returning my car, not only did I not get the credit, I was over charged an additional 500$.. dishonest staff attempting to over charge you so they can get a commission..stay away!!Reviewed Aug 8 2019
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8.8
Cons:Car smelled and was dirtyReviewed Jul 8 2019
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10.0
Pros:it was very busy and and they handled it wellCons:car ready sooner, they had to "find" oneReviewed Jul 2 2019
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5.6
Cons:Waited in line 30 mins. One person on duty handling many customers. Nothing on the agreement said pick up the vehicle in Term 2. Turns out, was only in Terminal 1. Would have been nice to know. Didn't have what I reserved/tried to up sell me for $400 more. I refused..finally got the price I reservedReviewed Jun 25 2019
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6.0
Good value, but business practices lack integrityPros:Good value, clean car, contract was all in German, so no way to know what I was signingCons:Hidden and unexplained fees. Returned car on time, but contract showed counter time rather than actual checkout, so it was 40min late. Wanted to charge me 440€ until I complained. They quickly fixed it to the original price of 114€. Wonder how many business travelers just accept such things because they're not the ones paying for it. If you have to make money by deceiving customers, you should probably find another thing to do.Reviewed Sep 2 2018
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9.2
Pros:Overall a great value.Cons:Had trouble with my navigation and no one on the phone service could help me. So I have to drive to the nearest Avis in Nürnberg and the lady there was able to help me immediately.Reviewed Sep 18 2017
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4.0
Good but the Avis not clearPros:Clean carCons:Not same the rat when I bookedReviewed Aug 21 2017
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10.0
Pros:Loved the Tiguan R LineReviewed Jun 16 2017
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10.0
Pros:Easy and quick return, no headaches.Reviewed Jun 15 2017
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