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Hotel staff was nice. The food selection was good . Bed was comfy and room was clean. Asked for our bed to be made while we were out, but all the housekeeper did was put a pile of towels on the couch. We had to call later to ask them to make the bed. It may seem like a small matter, but don't think it's too much to ask. Nice to have a tidy room after a long day.
Nice place for families Couldn't control air conditioning to get colder
i like the hotel, it was beautiful, I enjoy the water fall, coy fish, the hotel grounds very nice. the breakfast excellent... P.S. I like being on the firs floor. that provided us a great access to the beautiful scenery the hotel has to offer. I did not like the room. it was not what I expected from a beautiful hotel. the living room had a big conference table, it fell like I was at an office, that made it very uncomfortable, we wanted a private place to hangout but with the big table and office chairs, it was not possible. we ask the staff " a guy" for the room to be change but the staff member, that we ask, he told us we need it to pay an additional $50. I you can see as was not away in business nether was I meeting with other people for biasness. the staff member made a remark that my room was book by you guys and that they could not change any!!!
Spacious Rooms Cost, long walk to room
Nice location and a beautiful lobby. Quiet. Very large rooms that can comfortable fit 4 people. Liked the complimentary treats during the midday to evening. Each room has 2 rooms, each with its own hdtv. Comfortable beds with nice sheets. I used the fridge, which worked very well and kept my drinks very cold. It was obvious it hadn't been cleaned from the previous guests. The facility was dirty. Literally. There was urine on the seat and toilet paper in the bowl. The backs of earrings were on the counter and we only had one set of towels for a room meant for two people. I called to have it cleaned and it took them over an hour to send anyone. And when they did, after I'd called a second time to remind them, the maid merely flushed the toilet and left without cleaning anything. I requested to have my room switched but the person at the front desk said they were fully booked. So I was out of luck and decided to stick it out. Later that night I realized the ironing board and doors to the armoire were broken. Yet another disappointment. The next morning I was out of the room by 9:45 am. I came back just before 3 pm and found my room hadn't been cleaned. I waited over an hour before the maid knocked on my door. She walked in, made the beds, took away the wet towels, and within 10 minutes she left. She never touched the counters, vacuumed, or disinfected the bathroom. Then, to no surprise by this point, I went to use the complimentary microwave and found it a mess. It had obviously been used many times and never been cleaned. Luckily the first maid left a roll of paper towels by mistake. I cleaned it myself. If I stay here again, I'll have to remember to bring Clorox bleach, a sponge, rubber gloves, paper towels and air freshener. I'll keep my usual tip to cover my extra expenses. And it's 2015 Embassy Suites. What hotel doesn't offer complimentary wifi?! Especially at nearly $200 a night.
It's a clean, well-kept facility with a good location. The bed was comfortable and the price was reasonable. The structure magnifies noise, and the hotel doesn't discourage it, with loud parties and conversation continuing past midnight. The fitness room is small and one of the four machines broken throughout our stay. A calamity one morning canceled the highly touted breakfast, with no acknowledgment or discount by the hotel. Internet access is $10 per day. It's fine, and I confess that I haven't stayed in a better full-service hotel in the area, but there is no reason to look forward to staying at this property.
Very quiet and always appreciate the breakfast and happy hour! Wish the train was operating to Sonoma. Still a few months away. That will be awesome.
The staff was very friendly. Internet wasn't free for me.
Clean, quiet and comfortable! Great happy hour and full breakfast To holder is behind the user! Awkward!!
The indoor waterfall and koi pond, part of their tropical atrium, are really unique. They have substantial snacks in the evening and great breakfast.
The room design, hotel layout, coy ponds, happy hour, breakfast, pool, honor bar style shop. It's a little run down and the bar closes early. It seems like it should be open later on weekends. Especially when there are no other options near by.
Room had a poor Ac . Just too hot
The Marin Suites is next door to the Book Passage bookstore where we see many famous Authors visiting to sign their books. The location is only minutes from three malls and the freeway to Napa or San Francisco.
I liked that is was clean and quiet and that breakfast was included.
We arrived very late and the two women who were manning the front desk were absolutely fantastic. Very friendly, helpful, and just lovely. We wanted to sleep until about 9am, however, at about 7am Sasquatch began pacing upstairs, stomping back and forth for hours. We didn't get the rest we needed for our upcoming long drive.
Great staff, clean quiet room, ample parking.
The location is great - close to downtown San Rafael. Also, it is a good value for your money, since other hotels seem to be way more expensive. The hotel manager was also a nice guy. It was a nice quaint hotel. Main problem was the hot water was not on when we tried to take a shower in the morning. Apparently they were doing some work in our unit, and jumped the gun on turning off the water ahead of time. Also, the phone did not work as well. The actual room was also pretty small - basically a studio room.
The Marin Lodge was charming and clean and completely redone recently. Rooms were cozy and comfortable with nice accommodations and we will be back!! Would HIGHLY recommend staying here!
Great customer service! Nothing!
Huge room, wonderful beds, quiet, updated facilities, friendly management Breakfast/snack area was small
We loved it here and will stay here again everytime we need an overnight in the city! It was perfect for catching the Larkspur ferry as its just minutes away. This made our Super Bowl activities that much easier. The owners were fantastic and made us feel like family. Can't wait to come back!!!
The staff was very kind with my very late 11:30pm check in. Also they have free water bottles! The room was elegantly decorated with IKEA stuffs but it was comfortable. We liked it very much. We would definitely stay there again.
We loved this place. We would have stayed longer if we would have found it sooner. the bed was comfortable, the room had all the amenities you would expect; TV, hair dryer, microwave, iron, etc. They have a free continental breakfast of blueberry muffins and fresh fruit and coffee as well as complimentary sodas and bottled water The parking was very limited but I believe it was due to the construction which was apparently for remodeling as we noticed a distinct smell of fresh paint. It was a little far to drive from local eateries unless you are familiar with the area.
I travel for business and have stayed in many, many hotels over the last few years. I've never written a review for a hotel until today. I was very impressed by the warmth and hospitality of the Four Points San Rafael. The staff was happy to be there and happy to help me in whatever way I needed. Whether it was extending my checkout time significantly or getting me 4 bottles of extra water or faxing my papers out for me, it was done with a smile. The service here made all the difference to my experience. The room was also very clean and well kept. Thanks Four Points!
The staff were very friendly and accommodating. The facility is very well maintained and clean. The room was really nice and bed was comfortable. Fitness center was spacious and high tech - cold bottled water was a bonus.
Everything was good. It is nice to be able to count on this hotel to give good service every visit. Nothing
It was clean. They did not honor the pricing booked through Kayak. They charged me over double the agreed upon rate. They have a policy to not honor pricing if you don't book within their time window.
Good customer service despite a overbooking problem, yummy breakfast offered (not complimentary). Overpowering smell in the room likely from cleaning products. Hotel overbooked and we were downgraded from king to double bed.
Location and. Amenities Our laundry was stolen and the staff was less then helpful in trying to locate it or at least see lif and when it was taken
I didn't like the adjacent doors that are now added to the rooms. Made me very uncomfortable during the night. There are latched on them, so I wasn't really sure if the door was locked.
Nice staff Older hotel, overall I don't think I will ever go back
Comfortable room with very friendly staff. We enjoy the stays very much. My room is a bargain with almost 50% price of the regular room. Very good value but the room faces I-101 with highway noise. You may want to check with the hotel for better rooms.
Bed was great. Room big. Good breakfast. Huge pool. Right off freeway. Would stay again. No elevator. Sink/vanity not enclosed in bathroom. No bar.
Rooms were quite big and comfortable. Many extras on the propert in an excellent location.
Large lapping swimming pool was a nice surprise
Convenience, price Motel-style set-up.
Seedy, bad smelling rooms. Did not feel clean. Never again.
Front desk people were great we got in a little late. They kept the pool open for us which was a lot of fun. Then we relaxes by the fire pit. Great hotel just outside of San Fran.
For several years we have been using Best Western Corte Madera Inn as a favored place to stay when visiting the Bay Area. We like the shopping that is convenient to its location. San Francisco is just a hop away down the 101 and across the Golden Gate. The rooms are spacious and comfortable, also well appointed. Staff is courteous and helpful, and the free breakfast at the restaurant next door is really good. Some of the rooms sometime seem a little dated, but this is not a deterrent to us. It's a great location.
close to the ferry Very cheaply put together compared to other Marriot Courtyards I've stayed at.
Comfy and quiet No included breakfast for the price paid for the room
This guest did not leave comments about this hotel.
Very courteous staff on at the reception Very rude blond bar woman. Passive aggressive attitude, careless, disinterested, unattentive.
location navigating television - could be easier with broader premium choices.
The service from the staff; front desk, housekeeping. All of your people there are friendly and enthusiastic to provide exceptional service The distance from the front desk to my room. Even after agreeing to give me a room near the lobby, my only request, I was given a roomote than halfway across the hotel, past the conference center.Also it's time to upgrade the bathroom to glass showers
Quiet, clean, good direct room access, attractive surroundings, convenient location room rate was at about the limit of what I could comfortably afford to pay.
The staff was very helpful. I think was great all around.
Close to everything we wanted to do. Not exactly the easiest of places to find but once located all ok- in very congested area.
I booked two rooms for my family. They arrived before me and the front desk insisted that there was only one room booked - although it looked pretty clear that there were two rooms under two different names on the reservation. (The hotel was not full.)
We simply needed a place to stay between Napa Valley and Marin Headlands. This is a great location with brunch, yoga/cycle studios, juice shops and more all within walking distance. It's right near the highway- perfect! Nope!
Extremely friendly and courteous staff. Free wifi and parking. Room had a slightly odd smell (like heavy perfume).
I liked the area and the privacy. This was unique and not like any standard hotel room. Also, I was able to have my small dog stay with us. There was some difficulty for us since my mother uses a walker, and she needed to negotiate one or two steps.
This charming place was really easy to find and I can't wait to stay there next time I go to the San Francisco area!
Great central location within easy walking distance to shops and resturants.Wonderful outdoor space for entertaining guests.Very friendly and helpful owner. No central heating or air conditioning.
Access to garden Very basic. No A/C, no fans, cant open window. Not planning to stay there again, not recommend.
This hidden gem is perfection--truly like something out of 'Victoria' magazine. If you need a break from the big city (San Francisco is a short 1/2 hour away), this is the place. Close to fun shops and great eateries in a classic CA neighborhood.
Privacy, and ambiance. No.
The room look like the picture online. Very clean and spacious! Loved that it had a refrigerator and microwave! Comfortable bed and pillows! Plus loved the green features, lights, toilet and shower. Beat value for bay area accommodations that I could find! My initial roomed smelled like cigarette smoke but was quickly changed.
Bed and Breakfast style in an awesome small town. Great staff and fantastic breakfast. Definitely would stay again.
The breakfast was the best part of the stay. We didn't like that the room temperature was too warm for the stay. It was a unusually hot day in Marin.
The location was good. Broken lock on front door, screen on Bath window was ripped. Walkway was not level
Bathroom seemed recently remodeled but sink faucet was installed too close to backsplash making it difficult to use the drain handle. Ended up in a handicap room with no place -not even hooks - to hang our clothes. Why? "Because the law doesn't require it." Seriously!
Value. Proximity to Muir Woods. Comfortable. Clean. Everything worked. Staff was very friendly, helpful, and attentive. A little noisy- close to busy road.
Easy to find. Check in was easy. Nice tub. Free wifi. Bed was horrible. Ice maker broken. Refrigerator was very noisy. Our stay was unpleasant.
GRUMPY FRONT DESK, THEY DO NOT OPERATE ROOM TELEPHONE SERVICE UNTILL 1 MORNING @11 A.M. MISSED A IMPORTANT OUT OF STAY CAL!L no pool( filled in with grass ) but they do advertise that they have a pool! NO BREAKFAST, WHATEVER, BUT THEY ADVERTISE. KEEP GOING!!!
The location was OK and the linens were clean, other than that, a real pit. Stop listing this property as the association with the Travelodge name is very deceiving. The upper floor slants, possible structural issues and the breakfast was a sad joke. Like I said, a real pit and for the rates are, will never stay or recommend that anybody does. The pool has been drained and is now a large planter.
Location. Dirty sheets, rude staff, continental breakfast was closed when it was supposed to be open, smoke alarm was hanging from ceiling not in working order.
No frills but clean and reasonably priced. Continental breakfast is nothing to write home about, only mini bagels and cereal.
Drug deals and lots of yelling in parking lot.
Good price and location if you want to explore Muir woods etc. Bathroom was not very clean
The price, which you can't beat. Close to the high way, and the noise from the road was pronounced. I had to keep the fan on high all night in order to sleep.
Location and price It was a little seedy
Good value at a decent hotel. Couldn't access the closet - one of the queen beds blocked it.
The personale was very friendly, but there was not what I call a breakfast .... Only coffe and a smal cake. Breakfast could be much better otherwise they should write what it is.You feel a little cheatet with this , because they advertise it as breakfast and it is not.
Close to fine dining. Had a very comfortable bed. There was dead bugs in the bathroom for 4 days and the windows would not shut good had bad freeway noise. Also trash from people before was seen. I would not stay there again.
The bed was good. The room seemed clean and we did not find bugs anywhere. This motel was located very close to our family member we had come to visit, so in spite of the bad shower and T.V. noise, we would strongly consider using it on a future trip to CA. The shower head was terrible. We could get warm water for only a few moments and then it became scalding hot and if turned it down, it was freezing. The pillows are way too high for both of us, so we slept with no pillow each night. Walls very thin and our immediate neighbor kept the T.V. going till like 2 in the morning and then again by about 6 they would turn it back on. Hard to sleep with the noise.
There was only one person working at the desk at all times and they each had perfect customer service. They need to have two people working the front desk. Since it is an extended stay they have to do too many jobs for just one person.
The Gymn Breakfast was terrible. Just wrapped muffins, prepackaged oatmeal and luke warm coffee. That's not a good start into the day.
It was very clean - great staff in the evening and morning and just a couple miles from the harbor where we needed to be. Not impressed with the'free breakfast' usually i see fruit, yogurt,hot and cold cereal options, maybe some croissants..there was nothing but granola bars and gas station pre-packaged muffins. By the time I came back for a re-fill on coffee it was empty
There was never anyone at the front desk. When you called it just rang and rang, the sad part was the excuse I got, the remote phone was not working. Less then two miles is a Target buy a $20.00 phone and be professional
Clean, spacious and comfortable!
The price. Poorly managed, noisy AC, inoperable thermostat, an inoperable light, sullen staff.
The price compared to other places. The location is in an industrial area without any restaurants nearby. The breakfast was only instant oatmeal and beverages. I expected a little more. One morning a foreigner even told his kids that it's a typical American breakfast. Other problems, to
Free parking, clean big room, relatively cheap, very nice staff The free internet is a joke, the breakfadt isn't really continental, not even a creamer for the coffee.We had a smoke detector blinking green light above the bed which drove me mad.
Price There was junk under the bed. Neither the swimming pool nor the fitness room had any clean towels. This is the first hotel I've been in that didn't have water in the fitness room. There was a large dust ball in the fitness room. No cups in the room.
Room is big. There was no cups or glasses in the room and the light in the shower room was out.
The price, clean rooms. No bathtub, no continental breakfast as advertised and no coffee.
The convenient location and clean bedding were the only things positive about this place! It was old and dingey with dirt on the walls in the bathroom, mold in the shower, leaky shower head, no fan or window screen in the bathroom, the towels were gray and stained, the wall heater was covered with rust, dirt, and lint, you could see day-light through the wall mounted air conditioner, there was only one key per room, burned out light bulbs, non-functioning outlets, no ice machine or soda machine, shoddy repairs in the bathroom, and the couple managing it spoke very little English!
The hotel was close to the center where my training occurred so that was helpful. It was helpful to have a small frig and microwave handy as well. the hotel was dirty with broken tiles in the bathroom, filth on the walls and doors, the towels had holes in them and were so thin it was ridiculous.
Nothing was good about this place except that it is close to highway 101. Everything. The hotel was dirty. There was no maintence done. For example, the clothes hanging rod was missing and the hangers were just laying around. You could not open the only dresser because the bed was in the way. I could go on but you get the idea.
It's proximity to where I needed to be at daytime. The room smelled foul. Bed covers and linen had sigarette burn holes in them. The drapes were in bad shape and did not close entirely. The bathroom fan/light made an incredible noise. ( we decied to not turn it on, when possible!). The upstairs floor (outside) consisted of bare plywood, and looked not too sturdy. My recommendation would be to do a complete overhaul.
This motel was close to Book Passage, where I was attending a multi-day event. It is walking distance to a Safeway for purchasing groceries and ready-made meals, and a RiteAid drugstore for purchasing toiletries. The sheets and towels were clean (although the sheets did have cigarette burns in places), the furniture dusted, and the carpet swept. The hotel provided ample soap, shampoo, and toilet paper.The room rate was very inexpensive compared to the few other motels/hotels close to Book Passage. I stayed here in spite of other reviews on that account. The room condition was run-down. There was an aroma that never went away The bathroom sink was falling off the wall and the drain leaked onto the floor. There was a small kitchen area with a battered refrigerator and a gas stove, but there were no cooking utensils, glasses, or even a roll of paper towel. The owner did not understand my request for instructions on accessing the in-room wireless internet connection It's hard to say whether this room was an anomaly. If you are on a very tight budget, you can probably overlook the negatives -- you're only sleeping there.
The hotel provides reasonably good value for money. It is very basic and could be cleaner.
The hotel was very affordable compared to other hotels in the nearby area and was right next to the freeway that takes you to downtown San Francisco. The facilities are a little old but fairly maintained. For the low price you can't demand luxuries, especially in an area where everything is kind of expensive.