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Staff was very friendly. Air conditioner worked well and was very quiet. Wi-fi was practically non existent . When I got a signal it was extremely week and cut out in minutes. Most of the time I had to use my cell phone and cellular mode on my IPad. The one day I had to use my laptop I had to work in the breakfast area to get a signal. Breakfast "eggs" we're soaking in water on steam tray. Toaster was old and worked poorlly.
The front desk gave me a bottle of water because nothing worked as to juice, milk or hot decaf coffee breakfast was a disgrace the juice machine didn't work, they were out of milk and the decaf coffee was cold.....the room was very dark and not that clean couldn't get out of there fast enough
The pillows and bed were comfortable. The staff was nice and friendly. The bathrooms are super tight but not bad and the shower is decent. I in business with the public as well and it's hard and difficult to please every one, so no negative comments here. The hotel is not bad, it's serves its purpose. If you are looking for that hotel while on vacation hotel you stayed in while in the Caribbean this is not it but it is by far bad. I recommend a night or two here. The only thing I think you need to do is put a beverage machine one every floor.
I liked the comfortable beds and how it was nice and quiet. Everyone I asked questions to answered them and it was a great stay overall. I would definitely go again. The continental breakfast wasn't that great. I only took one bite of the egg before I threw it out. I really enjoyed the danish's and fruit juice though.
I loved the rooms.
Not much. Decor interesting Location not great. Rooms not comfortable, very little space to put clothing, poor lighting. Restaurant food not very good, wait very long.
Everything was good - nice rooms - nice bar - lovely view - nice staff
close to airport No in room refrigerator or dresser, no continental breakfast
I loved everything about this hotel. Couldn't have asked for a better experience.
The entire place was very clean and smelled clean. The staff was friendly. The decor at the hotel was very interesting and different from any other hotel. The beds were very comfortable. The back of the hotel was pretty facilities get the river and at night the lights added a nice affect. The hotel was centrally located in RI and made it easy to get places. I was disappointed with the restaurant. There was not a lot of diversity on the menu and the prices were expensive. Also there was a wedding there on evening and it closed off the restaurant/ bar inside and outside to the guests staying at the hotel.
The loft concept is unique and captivating first impression. The bathroom shower was not clean, dirt and grime were caked into the shower curtain. The walls and corners of the shower were dirty as well. Air in the room felt to congested, concrete floors were nice for the industrial feel but not comfortable to walk on. Apart from cleanliness of bathroom and the delay for drinks to arrive at our table for dinner, the hotel was worth the stay
The lobby. Spending the night in Warwick at NYLO. Got dessert at the hotel restaurant..a "sweet and salty" It's French fries covered in caramel with ice cream, fudge and chocolate covered bacon. The bacon was a little undercooked and fatty which wasn't appetizing when covered in chocolate. Not for the unadventurous for sure, the menu was pretty good with some thoughtful touches, the staff very accommodating. The atmosphere a little too dimly lit for my taste, and the drinks a bit overpriced, but worth it for the experience. The decor is modern/industrial but falls a little short in some of the cheaper fixtures that just don't go, i.e. faux coral chandeliers and bar stools that look like leftovers from an American Legion. They could have done better in that regard. I'm thinking I won't waste my money next time my husband and I plan a night away. The sheets and towels are rough, the bed so-so. The pillows are abnormally small (think slightly larger than an airline pillow). Paint was chipping in the shower and the bathroom itself reminded me more of a murder room out of SAW than a luxury hotel. The shower, while large, with a rainfall shower head with great pressure, went from arctic cold to scalding with very little wiggle room in between. Again, the modern fixtures and furniture aren't much better than ikea quality and the aesthetics are nice from a distance but not for what we paid to stay. The lobby was fun with retro books and suspended egg chairs. Also the hotel itself is unusually cold and I am always hot so that's saying a lot. Bummer.
The bathroom wall is translucent and doesn't go completely up to the ceiling. If one goes to the batroom at night the light shining through and over the wall disturbs the partner. Also, the wall having a space at the top allows bathroom sounds and aromas to enter the rest of the room. If one prefers privacy, this is not the place.
I enjoyed the style and atmosphere of the hotel. We arrived close to 2am, and were greeted with a warm welcome and assisted with any needs we had, in a timely manner, by Julie who was doing everything herself - and beyond excellent job at that. The bar staff was friendly, made us feel at home. Arriving in the middle of the night, Julie was alone at the front desk, as well as providing us with any needs we had, such as, bringing us more pillows. As a female, I do not think it is safe for a female to be at a facility on her own. Also, the following morning we were never greeted or welcomed by the front desk employees. They were talking with one another instead of acknowledging their staff.
Location. Only. Enormous Power Outage. Since it was an unforeseeable weather catastrophe, depleting power to the majority of city, the hotel can not be blamed for this. But...what they can be blamed for, having NO emergency lights, a violation of state law, in hallways that actually functioned when power went out. Enormous safety and fire hazard. Not to mention, NO A/C, NO Hot water, NO clean water. Nothing. Brown, dirty water came out of faucet. What's worse is that we were forced to check out, as the 99% of the hotel guests did, and they pretended like they were doing us a favor by allowing us to check out without a penalty, but still charging us for the first check-in date, despite 5+ hours of no electricity, no safety, no A/C, no clean-warm water. We asked if they wanted us to be a future, loyal customer to NYLO, they refused to say, and said they were still charging us for 1st nights stay despite half the day with no power, no reimbursement, no warm water, no clean water, using flashlights to move out our luggage and having to carry luggage down flights of stairs as no elevators had power, despite a physical disability. We would never suggest or even think of staying at another NYLO chain with the lack of any compassion toward customer's satisfaction. Spent the next 8 hours in search of a new hotel. What a terrific stay, NOT. Good luck with future guests.
Arrived late at night at airport (next to hotel) and left early in the mornning. Slept.
The room was nice. We did have a pull out couch in the room but it would have been nice if there were linens left in the room so we could have used it. Overall it was a nice stay.
I liked the location and easy access to highway and shopping. Also close to airpot and NEIT The only thing I did not like and its not a deal breaker, but my guest and I never had 2 wash cloths, always had to ask for another one.
close to the airport, airport shuttle wifi not working, strange smell in the bathroom
i liked everything
I think it was a great value for the money. It is close enough to main attractions (Providence, beaches, Zoo), it provides complementary breakfast, very clean, great staff. The room was very confortable. I was surprised by a call to the room about 5 minutes after walking in, asking if I found everything fine.
It's great for a few nights stay. Very comfortable beds. More food needs to be provided. Or a snack machine.
No fridge. Way too close to airport
good location, good size room, the sink outside of the bathroom, comfortable bed,clean, lounge in hotel.
Too little or not choices for breakfast
The staff was helpful * The cost was economical * location from airport was a plus * continental breakfast was available * The elevator is really SLOW. I waited on the elevator, got tired of waiting and walked down to the lobby and still beat others who were waiting on the elevator. * Fitness center has limited equipment * breakfast was available but the quality of food/fruit was poor.
Wonderful towels We're late sleepers. The breakfast was taken away before we could get to it.
Location was good close to I 95. Bed was comfortable, Nice over sized chair. Step inside, nope no way. The place needs an internal overhaul. The elevator stinks of Hydraulic fluid. There is an obvious leak in the pit. Scary too as you step onto it it drops an inch. They call that leveling. I call it a leaky seal down in the pit. No towels in my room, The light was out in the entry way. The phone did not work. I called the desk to ask for towels and in room phone was dead. I called the desk on my cell and No Answer. The housekeeper found the light was out the next day. No fridge in the room. Desk chair was losy and uncomfortable.The place is bare bones. The TV was an older flat screen and there was no HDMI so I could set up my chrome cast and watch netflix. My room was on the fourth floor the Gym was the next room down. I heard that door banging during my entire stay. Over and over. Hey maintenance ever hear of a door closer? Sheesh! I have go back in Oct. I will pass on LaQuinta Providence
v was not working and staff told me whan part comes in it will be fixed
Staff was helpful and told us everything we needed. Checkout took about 10 seconds. The building is nothing special but it was everything we needed for a quick stay. Room had a nice TV and a microwave/fridge. The carpets were slightly damp which was a little weird/gross. The floor in the bathroom was a little sticky.
Staff was nice hotel was clean everything worked. Waffle batter was kinda meh
The staff were great and it was very clean. There was an incident while there and the cops were called, you could hear people screaming through the walls partying until about 4am with neighboring rooms banging on walls to shut them up, and the elevator feels extremely unsafe/slow/and makes a loud noise while you're in it.
Room was good, service was friendly and for a one night stay it satisfies all my needs.
I liked the price of the room and the fact that they did have a free breakfast available. Also, I like that the rooms were pretty spacious and the bed was comfortable. That the hallways echo every step and voice. It was hard to focus on anything in my room as I could hear every door slamming, person talking or walking down the hall. It would be great if they had signs posted to hopefully deter this.
Comparable room with plenty of space Got a room right next to elevator but that's no ones fault really
Nothing. Would not recommend Wasn't clean. Needs to be updated
It was close in proximity to Providence, Rhode Island, !0 minutes away but much cheaper rate. There was a continental breakfast served every morning with all the choices including "prep yourself waffles", sausage, bacon, eggs, array of cereals, drinks, fruit, etc. There is a 24hour business center with a computer and free internet and free wifi throughout the hotel. IT has a swimming pool and fitness center!! While this may be a budget hotel, it is well worth it. The hotel staff is at your beck and call. They have a refrigerator and microwave in the rooms. Fantastic. Perfect for a family trip with children that happen to be picky eaters. We had to buy our food and warm it in the microwave. I would stay there again. The room we stayed in smelled a little mildewy. I'm sure if i had said something to the staff they would have changed it right away but, we just stuck it out. No biggie. Overall we loved the place to sleep, eat and swim.
It was a little noisy in the morning's but other than that it was good
Breakfast was outstanding! When the vending machine was out of bottled water, we were given a couple of free bottles from the hotel stock.
Rooms were very clean, bed was comfortable and staff was extremely friendly (especially the woman who checked me in at night and the two women working in the breakfast area). Didn't have any complaints. I would definitely recommend this hotel to others and I will stay again when I'm in the area.
The breakfast buffet was great!
Quiet, clean place.
Rroms were clean, felt newly-decorated. Staff were laid back. Hot tub in pool room was closed, covered with a cheap and maybe unsafe piece of plywood. The pool water was too cold. Staff seemed unwilling to help with a walk-in, late reservation. Continental breakfast ended too early (should run til 10:30 or 11).
That there was a small fridge and microwave in the room. Also, they has WiFi and a breakfast in the am at no extra charge. Would definately stay again and recommend to others. The breakfast had no fruit or yogurt. Very unhealthy choices-but coffee was good.
Staff were view friendly and professional. Beds were quite comfy and homey. Room carpet could have been cleaner. Had used tooth pick beside of ac unit.
Great breakfast! Clean, comfortable rooms friendly accommodating staff. We had 3 rooms, 6 adults and 3 children. Requested rooms be near each other and they were right next to each other at the end of the hall. Perfect for visiting. Pool was on the small side, but we had it to ourselves every time we used it! Luck, I'm sure, but it felt like our own private place. Shower right in pool area for rinsing off all the chlorine. We stayed for 4 days over the thanksgiving weekend. Busy time, but very relaxed here. Would definitely stay here again.
Parking was convenient, and ideal for transit stay Breakfast could have been a bit better organised
Bedding very nice and comfotable decor very very nice breakfast had a lot of items, all very good Had to wait about 10 min. For someone to appear at front desk
Early breakfast, clean rooms, quiet, competent staff, airport shuttle
The staff were really friendly, and our room was bigger than expected. The bed was also really comfortable. The heat was not on in the room when we got there, so we were freezing for the first two hours in our room...we kept our coats on while we took a nap. I also had an allergic reaction to something in the room, likely the detergent that the sheets are washed in. But that wasn't really in anyone's control. Overall we had a good stay!
Convenience to the airport Breakfast wasn't bad. I had a hard-boiled egg and toast, a yogurt and piece of fruit. We didn't have much time or I might have made myself a waffle. Bed was comfortable and rooms were clean. Perfect for needing a place close to the airport. You can hear the noise of the highway. My own fault for not complaining, but there were some extremely noisy guests on our floor, late at night and early in the morning. The front desk mentioned it when we checked out and asked if we had been disturbed.
We were picked up promptly after our late night arrival. Very friendly and cirterous staff. Perfect for our needs.
It was a reasonably priced hotel that provided a nice, clean and comfortable room. I have celiac disease and would've preferred to have some yogurt at the continental breakfast. The fresh peaches were a nice touch (although I don't care for peaches). There were eggs - but they weren't appealing looking at all. Hardboiled would've been better.
Hotel very convenient to airport. If you arrive later at night, it is easier to call hotel to confirm the next shuttle. Was literally 3 minutes by shuttle to hotel. Good quiet hotel room, nice hotel, good breakfast.
Loved the bed it was extremely comfortable. Also the staff was very friendly and accommodating The bathroom was alittle small, once you got out the shower their was little room to move
It was a good price, near Newport, RI. We didn't hear any noise from the airport.
It was a great place to stay for a quick over night stay while visiting Providence Waterfire. it was clean and surprisingly quiet for being so close to the airport.
Friendly and helpful folks. Great value. Clean and enjoyable basics.
The front desk agent who picked me up at the airport and with transportation information was enthusiastic and very helpful.
Proximity and shuttle service to airport. Shuttle service was limited and did not include service to shopping mall. Desk clerk argued with me about charges - he claimed I did not pay in advance which I did. He telephoned later to confirm that I had paid in advance and that he altered my final bill to reflect the correct charge.
Staff terrific, rooms (on 3rd floor) newly renovated and spacious. Large comfy king-size bed, as well as couch, fridge, microwave, etc. Room clean. Mattress, pillows and bedding so comfortable. Were in town to visit family. Convenient location. Excellent price. Good breakfast options. Hot coffee and tea 24 hours. Highly recommend Upon walking in, lobby floor unfinished. Undergoing renovation. Understandably, rugs in elevators littered with construction debris (i.e., small sheetrock pieces and dust). Otherwise, excellent.
Great friendly staff. Many new renovations. Breakfast had good variety and all was fresh. We didn't know the pool was closed for renovations til we got there (upsetting to 3 11 year old girls) but we were offered shuttle service to a neighboring hotel for use of their pool.
Clean comfortable room. Bed was very comfortable. WiFi was a bit spotty. We were at the far end of the hall and the signal was a little weak.
Spending the evening with my wife For the Crowne Plaza and the price ($300+ for the New Year's Eve platinum package), hors d'oeuvres should have consisted of caviar, salmon and meats rather than cheese, crackers and grapes. Salad was disappointing. Main course buffet was just average. No dessert other than mini pastries with coffee and tea. The band, Steve Smith & the Nakeds were their usual horrible selves, not entertaining and nearly impossible to dance to.
Location with ride to airport which was right next door. Also gave a breakfast to go for our early departure. Breakfast was good. Card reader system was not working. There was not a frig or micro wave in the room.
The room we has wAs spacious and tr oocation was great. we ended up in a smoking room, which was not ideal for our allergies and the fact that we dont smoke, but we had no choice but to take it as it was the only room left when we got thereabd other hotels in the area were all booked up. The kayak website is very misleading, all of the features of the toom run together and it said smoking free.....but didnt show the rest, in the confirmation it then showed smoking free high speed internet. I likely wont use kayak agIain, it was horrible experience.
shuttle available early morning for airport. driver helpful and courteous. Soccer tournament in town and although kids were polite, it was very noisy in the guest room hallway, up until 11 pm. no restaurant was disappointing and may cause me to choose another venue next time.
Friendly staff, convenient location, although it is right next to the airport we never heard a plane. Pool and hot tub were wonderful. breakfast we good too! No fridge in the rooms.
it is close to the airport, i have always found your chain to mean excellent service and facilities at a fair price.
The bed was very comfortable and room was nicely decorated. The breakfast area was nice enough but it was too small for the amount of people in the hotel. There was seating for about 35 to 40 people and was very crowded even to just get a cup of coffee.
Stayed for a mini weekend getaway to see a play. It was amazing!. . .Hotel was clean and comfortable and amazing!
Pool on site. My room was right in front of the vending machines, ice machine and an exit. I was woken up all times of the night due to this.
The staff tried to put us in a makeshift room that they 'don't typically sell' - it was dirty and did not accommodate the number of people in our party. They corrected the issue by giving us a different room.
They changed some of the breakfast choices dayly so you didn't have to eat the same old continental breakfast every day I think they could leave the pool open later. After spending all day out and about I would have liked to be able to use the pool
Location All rooms smelled like smoke
This guest did not leave comments about this hotel.
How friendly and clean it was
Nothing This hotel was very uncomfortable and also had a really big spider outside our window
LOvely rooms--very spacious--refrigerator in room was a nice touch. Very nice breakfast buffet--friendly front desk staff. TV in room needed fixing---In fairness I let it go because we were only there for one night. They might have taken care of it had I asked to have it repaired
Close proximity to highway and the event I was attending.
very spacious room with seperate sofa room. The bed was really comfortable, with plenty of pillows The breafast was served in the small lobby with seating to eat in a different hallway.
Location is great if you dont mind driving or shuttling into downtown Upon check in we discovered our room was one of the 6 or so adjacent to the lobby. I requested a different room and the lady at the desk informed me we were blocked in but not to worry, the lobby doesnt get a lot of traffic and is quiet. I can assure you this is not the case. All conversations in the lobby can be heard quite clearly from the rooms; all check-ins, check-outs, everyone attending breakfast. Its VERY loud. We were awoken every morning around 6 if not earlier and were awoken by rowdy people coming in during the night.The front desk staff arent even courteous enough to close the door leading to the hall to buffer the noise. When checking-out I was assisted by the same lady and I provided the feedback on the lobby noise. She replied "OK." No apology, no interest. Very indifferent to the guests The rooms are dirty. Especially the floors. They had debris and were sticky. I wasnt comfortable taking off my shoes
Location, staff & value
The rooms were quite large, but our "King suite" had a king bed on the far side of a half wall and a double bed on the near side. There was a refrigerator and microwave by the double bed. The bathroom was clean, but the finishes were dated. Only one elevator -- which was inoperable for one evening there. The hotel next door is more money, but has better amenities and the suites are much nicer.
Shabby. Poorly maintrained 'cottages'. Felt dirty.
Location was fabulous - good proximity to the beach, cliff wall and several restaurants. It was nice that the first evening, we didn't need to travel far for food and drinks, and music to boot. For the money, amenities could have been much better. Breakfast was frozen fare and coffee hard to come by at times. Staff was indifferent - room never got made up as they showed up as we were getting ready to go out for the evening, shuttle took over 45 to arrive (change of shift was the excuse), and just the fact that we had to pay for a shuttle for one round trip downtown (extra $2 each cause we didn't buy it at "check-in").
Mostly quiet, except the party that came in at 3 am. The staff was very friendly and helpful. Decent pool and hot tub, both of which seemed clean. Decent fitness facility that was also clean. LOVE that they have recycle containers in addition to the trash cans in their rooms. Towels and beds were ok. TV channel options were ok. Worked well for a weekend away. Continental breakfast is not deluxe, but was fine. Runs the gamut from hard boiled eggs to yogurt to bagels and cereal. I didn't like the ventilation system that is set up to always be on - it's great generally, but doesn't get rid of bathroom odors quickly and also means that when someone smokes near the intake, everyone gets to smell it (unless it was someone in a downwind bathroom smoking). Got to smell strong cigarette smoke one night and morning, so it was probably a guest given that we stayed 4 nights and were only affected for one of them.
The staff, big rooms, fridge, microwave in room
The hotel was good.. It had comfortable beds, the bathroom was adequate, a bit dated in facilities, but still very usable. Location was excellent and the staff was very kind and helpful. Pet friendly which is good too.
Rooms were comfortable. Staff was friendly and efficient. Good value and good location. Would stay there again. I have no complaints.
Pet-friendly hotel with very clean rooms. The room was big and even had a dehumidifyer. The pool, jacuzzi and sauna were very clean. Can't beat it for the price. Just 2 miles from downtown Newport.
I appreciated the cleanliness and customer service.
It was very affordable and the rooms are super nice. The location is perfect and the pet policy is ideal for our furry friends. Also, my girlfriend loved the daily cookies at the front desk. Exceeded all of my expectations.
The lobby and common interior areas are very clean and well kept. The lobby is modern and recently renovated. Regular selection of continental breakfast. Cookies at the check-in counter! Best of all, pet friendly. For a very reasonable per night, per pet fee of $12 you can bring your pet with you. If you do bring a pet, they put you at the very back of the hotel (it's a very long/deep hotel) and on the ground floor with a walkout sliding door. It's very convenient. The rooms are clean, the staff is friendly. I can't speak for the other non-pet friendly rooms, but ours was a bit dated. Clean, but old. No issues though since it was so clean. An updated pet friendly room is the only thing I would suggest to improve, although the cleanliness made up for the outdated room.
There is a fire pit and hot tub on the roof. Room is very comfortable and quiet. Water views are wonderful.
The room was very clean and good size. Location was great
The resterant and the chife and service Nothing
Room to super small
The room was spacious No service at check out - The staff could not show me an overview of my bill. May be because of the hour 0.600. However I made the request also the night before.
The hotel room is so nice and the view is extraordinary. We pay very little for the hotel compared to the city but the value is way more.
The location was nice - close to everything. The bar/restaurant was cozy for couples. The hot tub and firepit on the roof was nice, even though it was filled with young people. Understaffed! The desk check-in person also did maintenance, complaints, etc. For breakfast, one person was serving and took forever (he may have been in back cooking)! While the place was renovated nice, the floors were unlevel and the bathtub slanted downward. Large humps in the floor (almost fell). Bathroom was no bigger than a travel trailer bathroom. If I was to put that much money into renovating a hotel, I certainly would have leveled the floors.
I really like this Hotel, in fact we want to extend our stay, but both of us are working the same. The place is perfect, Highly recommended. Nothing.
Very clean and fashionable Great restaurant in the hotel. Nothing
The only appeal is it's adjacent location to the Iron Works Restaurant & Bar The most pathetic propiership and the most unkept
The breakfast! I'd like breakfast included in. Hotel's price.
We had a short overnight stay. We were treated well. We had shuttle service with a smile at 5 am. It was clean and quiet and lovely. Thanks.
The main room was very inviting and warm to walk into. There was no issues
great hotel, wonderful town
Eveything was clean and neat the way a hotel should be Don't have any dislikes
I went to RI as a getaway trip for me and my wife. This was not a planed out trip we where going to "figure it out along the way". I asked the staff what there was to do in the area. They not only have me a detailed brake down of the local and touristy attractions one of the gentleman actually brought up maps to our room(whitch was beautiful btw) with locations and suggestions as to the order in whitch I should do the events taylored to my taste. Thanks to them our fly by the seat of our pants trip was full of exciting, romantic and relaxing activities. On one of our later nights we brought back desert to our room and I called the front desk to ask for plates and forks and was going to go pick them up. Instead they sent them up to our room and the person who delivered them wouldn't even accept a tip. This is a great hotel with great people who work there. I will suggest them to all. Nothing
Beautiful suite room. One of our top 5 king suites
Staff was very helpful. Hotel was very clean. Overall, a standard middle of the road hotel chain. No continental breakfast. A drink and pastry was included from a small cafe in the lobby, but it was not a very substantial breakfast
The service No pool
Our room was old with cracked painted, smelled horrible. One the plus side the towels and bedding were nice. I'd never stay here again or any Radisson based on this room it was just gross.
Our room was not ready. We had to wait 15-20 minutes for a room after we had arrived after the check in time. Then we were told the room we were supposed to have had maintenance issues and we were moved from a suite to a regular room. The shower curtain in our room was ripped away from many of the grommets on the pole. There was an event that night and some of the guests were very loud and belligerent returning to their rooms.
Newly renovated. Quiet interior though it is one mile from the airport. Extremely convenient. Restaurants within walking distance. No place to hang the wet towels when we got out of the shower.
Comfortable Staff is helpful and laid back Willing to accommodate your needs without any issue Overall clean and quiet location. Didn't replace our towels the second day, just took the dirty ones so we did not have a floor mat for the bathroom when we came back. You can hear EVERYTHING at this hotel. Whirlpool jet bathtub jets needed to be cleaned. Dirty soap bubbles coming out of the jets. Needless to say we didn't get in. For the price, executive rooms could get some slippers or robes or something. Just food for thought.
staff as always at a school run property very welcoming and helpful and warm. room was clean and quiet staff brought requested fridge within 15 minutes room was very small and bathroom tiny.could use some maintainance as a bit shabby. we specifically booked for the sleep number beds but room did not have them. thermostat was defective. staff got it to work but only briefly
email me if you really want to know. I doubt anyone reads this...firstname.lastname@example.org
Comfortable, well appointed, and quiet room; nice amenities (cookies at reception desk, microwave popcorn in room; complimentary breakfast Price was high for the nature of the hotel and room (but Newport is an expensive market in high season)
Pillows are horrible and cheap
Super nice staff. Clean. Comfortable beds. Good toiletry kit in bathroom. Good breakfast buffet, included with price of room, with nice comfortable seating area. Wasn't the largest selection for breakfast - no donuts! - but great for the price of the room. And they did have make your own waffles! Coffee station also good.
Renovations of upper floors starting at 7am with hammering waking up guests on a holiday Monday...completely unnecessary, poor management.
Everything was fine until they charged my credit card $250 plus the room cost. When I called, I was told to call back later. When I did I was told that there was smoking in the room so they charged me $250. When I explained that there was not smoking, I was told over and over, there was smoking in the room. When I then asked whom else to talk with. I was given the general managers name and told that he would call me the following day. He did not. When I called back again I was told that there was smoking in the room, so they would not refund my money and the general manager did not call me back because he wouldn't do anything for me. I again requested that he call me and am still waiting. Horrible customer service and there was no smoking!
Well kept, old building with traditional flourishes. Upgraded room was quite appealing, and the bed was incredibly comfortable. Overall the stay was pleasant. Room service failed us significantly (one day they removed towels and did not replace, and no replacement on toiletries during service) however the front desk staff was very pleasant and resolved all of our issues quickly. There wasn't much in the way of power outlets near the end tables, which was only a minor inconvenience, and there was no microwave in our room, though we had a fridge.
Beds were comfortable once we removed sketchy blankets. Smelly. People loitering in hallway. Empty bottle of whiskey under bathroom sink.
Everything was great, breakfast wifi, and staff I was next to an outside exit and the door kept opening and closing all night.
the bathroom's were big pretty much everything else
Room was clean, staff was friendly, big parking lot Only complaint was a window kept opening in room due a crack in the frame
Easy to get to. Big clean room. I did not like that the air conditioner was not in the bedroom so the "living room" got very cold, but bedroom did not.