Pros: Car was new and clean. Staff was friendly. Free upgrade because the car we reserved was not there.
Cons: Car we reserved online was not available at the location. Confusion between Kayak online insurance and rental insurance at location. Know the difference!
Dec 30 2016
Cons: Took 30 minutes to pick up car I had already booked. Car smelled of cigarette smoke.
Jan 6 2017
Great, supportive rental
Pros: The team at Enterprise worked with me to get our paperwork in order; when we'd been waiting quite a while to pick up our vehicle, they let me have a better car for the same price just to save me time. They were very, very helpful.
Cons: There was no mention of needing a credit card to rent the vehicle. I only use debit, so this turned out to be a major problem. The Enterprise people were very nice about adjusting the proof of credit requirements, though, so I was able to rent the car. Had they not been, though, it would have been a major disaster - being all packed, ready to hit the road in the rental with a kid in tow, only to be rejected because I don't use credit cards. There should be clearer notice of that requirement at the time of placing the order online.
Apr 21 2017
Cons: No where did it say if I was using a debit card I needed to provide 2 utility bills, so by the time I went BACK home to get my bills and head BACK to the rental the place was closed. So I had to use my own vehicle to go on vacation
May 29 2017
Pros: Employee at New Bedford airport Avis counter was fantastic! I wishing could remember her name. Nicest car rental employees I have ever met!
Aug 18 2017
Wrong car, almost twice quoted price
Pros: Nothing. They met us at the New Bedford Pier at least with a car, but not the right one.
Cons: The car was a whole size down from a full suv to a crv for a family of 5. Charged us over 300 dollars too much for it.
Pros: This was an easy drop off in New Bedford. The guys working there were fast and efficient.
Oct 11 2015
Never got my car
Cons: Rental place called me the night before to tell me they didn't have my car. When I called in the morning (4 hours after the reservation time) they still didn't have my car. I never got the rental that day.
Dec 28 2015
get what you pay for
Pros: good price
Cons: first car smelled like cigarette smoke. second appeared to have a gas leak. can't believe they were going to let us drive away in a vehicle like that - very dangerous
Dec 20 2016
Pros: Check in counter is always well attended and employees are always very helpful.
Nov 28 2017
Good value, but car smelled of cigarettes
Pros: Pick-up was a breeze, and received friendly and helpful customer service there. The price was great. Car ran smoothly and without issues.
Cons: The car smelled of cigarettes. Drop-off was a bit on the slow side.
Pros: I wish they had a pickup and drop off service like enterprise. Other than that it was great service for the price. They accepted my debit card with credit check.
Jun 5 2017
Cons: Location only staffed by 1 person, had to wait for associate to return from lunch
Jul 21 2017
Great car and service
Pros: The guy that helped me set up my rental was extremely nice. I was trying to get a car closer to the airport and I felt he went above and beyond to try and help me. In the end, I wound up going to the same place I was supposed to go to and he was helpful. He had called me when to check in on if I got the rental moved. Friendly and awesome service.
Pick up and drop off were quick and easy.
Cons: I didn't like the fact your cigarette lighter didn't work, the safety of our wellbeing wasn't there, we couldn't use the gps nor be able to charge it or phones. So if anything would of happened to us we had no way to find us or call for help. Very disturbing.
15 travelers who rented a car in Fall River gave the car agency they used an average rating of 6.8