Fall River Car Rentals

Cons: Car we reserved online was not available at the location. Confusion between Kayak online insurance and rental insurance at location. Know the difference!

Cons: Took 30 minutes to pick up car I had already booked. Car smelled of cigarette smoke.

Cons: There was no mention of needing a credit card to rent the vehicle. I only use debit, so this turned out to be a major problem. The Enterprise people were very nice about adjusting the proof of credit requirements, though, so I was able to rent the car. Had they not been, though, it would have been a major disaster - being all packed, ready to hit the road in the rental with a kid in tow, only to be rejected because I don't use credit cards. There should be clearer notice of that requirement at the time of placing the order online.

Cons: No where did it say if I was using a debit card I needed to provide 2 utility bills, so by the time I went BACK home to get my bills and head BACK to the rental the place was closed. So I had to use my own vehicle to go on vacation

Cons: Rental place called me the night before to tell me they didn't have my car. When I called in the morning (4 hours after the reservation time) they still didn't have my car. I never got the rental that day.

Cons: first car smelled like cigarette smoke. second appeared to have a gas leak. can't believe they were going to let us drive away in a vehicle like that - very dangerous

Cons: Location only staffed by 1 person, had to wait for associate to return from lunch

Cons: I was uninformed of a credit check and no refund with a debit card purchase unon finding out I could not rent. Completely unacceptable. I did not receive a rental from this company and I am down 138$. Never again.

Cons: I didn't like the fact your cigarette lighter didn't work, the safety of our wellbeing wasn't there, we couldn't use the gps nor be able to charge it or phones. So if anything would of happened to us we had no way to find us or call for help. Very disturbing.