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Staff was very friendly and helpful. Hallways were quiet. Bar was roomy with a nice variety. Indoor pool was a nice size and did not get too crowded. walking distance to some stores and variety of restaurants within a mile. 10 minutes to sesame place. Surprised it was not more expensive. Great value! Shower in the room was very basic but served the purpose.
Proximity to Sesame Place It's old and smells. In desperate need of renovations
Close to the main road, shopping and the Pa. Turnpike. The fact that I stayed one night and left and there was no refund for the additional two nights.
the room overall was good. nice size beds and counter space. that there is no refrigerator in the rooms and there is no iron either. and this past time that we stayed there the ice machine was out of order in the front of the motel and we had to walk all the way to the next building on the top floor to get ice. and the front office did not know that the ice machine was out of order.
Price was reasonable and staff was friendly No hair dryer in room and it took 3 tries to get a working iron.
I thought the price was great! I can't think of anything I didn't like.
clean nice smell nice size bed was a little chilly didn't have heat just air.
The staff is very friendly, the rooms are clean, flat screen cable tv....best deal around for staying at Parx casino
Very friendly and helpful staff Got a non-smoking room that stunk like smoke. The front desk made the situation right.
The room was spacious and clean. I had gotten Lasik surgery at the clinic next door and spent the night here to heal. Staff was very accommodating and guided me through the halls when I couldn't see. Would definitely recommend this place.
Front staff was rude. A foreign student group was making a lot noise during the night.
Location to the turnpike
Hotel is not well keeped over all. It looks durty in the common space. In the room macanical aereation of badroom is very, very noise, Aircondition maschine located outside the window makes noise eaven when you don't use it.
Polite staff,clean rooms,updated lobby, comfortable bed, large room. Highly recommended and I will go back again
Convenient location in town center Not clean and most of the equipment run down, breakfast hall dirty.
The room was spacious and clean. The hotel was very close to Sesame Place. Free parking! There was no fridge in the room and it costs 20$ to have it included.
location Doesn´t look like a Sheraton Hotel...
The hotel as wonderful. They accomodated me when booking.com did not put through my reservation even though the hotel was full.
nice facility, nice hotel, but small restaurant, breakfast was hugely expensive, no menu, room was empty. (food was good but overpriced).
Friendly staff I didn't like that our reservation was never booked, whne we arrived and were forced to stay in a smoking room.
Room looked newly updated. Friendly front desk staff. Hot tub was out of order. Pool looked dirty.
Staff was very friendly. There was a problem between Booking.com & Sheraton where the hotel did not have the reservation, the staff handled everything and worked it out. I was very impressed. None
Seemed nice at first glanse, some staff were good. Nice pool in basement. Don' ge caught! They say it cones with breakfast like most normal restaurants; It does NOT. MANY other customers were offended by this (including the tables all around us). Felt nickel & dimed, humiliated. We complained and they made it up to us by throwing in breakfast (as advertized), but one guy at the front desk tried to stand by his guns, insisting that they made it clear on their website (ie that the customer was wrong).... Went back and checked.... Kayak had nothing about no breakfast, and Sheraton Bucks County had FREE BREAKFAST INCLUDED -falsely. Felt so sorry for the guy at the table next to us who was a returning vet & also got duped by them-- except he jus coughed it up and got ripped off by them. He also mentioned that the discriminated against him as a returning war veteran by offering him a more expensive price if he said he was a vet. When he complained the said it was just how it is.
Loved the room, very comfortable and clean. Loved that they provided shaving cream and a loofa sponge, nice touch There was no coffee pot in the room.
Room heater didn't work, we were not accommodated for it. Also places like that should include breakfast.
Nothing Worse experience ever. The room smelled awful and there was no hot water. The house keeping is awful !!!! I wanted my room to be cleaned at 9am and by the time I got back to the hotel at 3:30 pm my room was not clean and I didnt get fresh towels either. I noticed while passing by another room I saw the housekeeper cleaning a room. I noticed he didn't change the bed sheets!!!! Disgusting!!!! No wonder my boyfriend and I were itching!!!! Those sheets weren't changed!!!!! Massive bed bugs !!!! We were going to stay for 2 nights but forget about it. We left. We will never go back to that place again!!!! Oh and the soap they have in the bathroom??? Terrible. Well we won't be back!!!
We booked 2rooms only they had us only registered for 1 , we had to take a smoking room because that is all they had. The woman at the front desk went up and sprayed it before we went in and help me carry my bags..
The room was pretty clean as was the hotel itself. Perfect for a one night stay with our two young boys for our trip to Sesame Place The pool was under construction which wasn't stated when I booked the hotel so my kids were a little bummed. Additionally my shower was dirty and the fridge wasn't emptied after the last guest, there was an egg in the fridge when we got there
Was formally a Holiday Inn and is in the middle of remodeling.I stayed here when it was a Holiday Inn and they are making improvements but still do not have it all together, Breakfest bar was good but the room although updated appears warn. My TV remote did not work and the channels were limited. It was quiet but that was because no one was there!
Nice Staff, very helpful. Great Breakfast, lots of Choices and plenty of everything. Rooms and Breakfast/Bar areas clean and well maintained even though the breakfast rush. Beds comfortable. Had a very nice time. Had a small problem with needing an extra pillow. A new staff member said it would cost me $50. I talked to another lady and she checked on it and discovered the new staff member had looked up the price for taking the pillow instead of just requesting one for the night from housekeeping. I received a pillow without charge soon after. It would have been nice to have the staff a little bit better informed.
Adequate complimentary breakfast, hot coffee throughout the day, plenty of free papers. Most of the hotel undergoing rebuilding, room was shabby and should have been redone before courtyard. Most outlets in room were in lamp bases, bulbs flickered while light was off, and frige/microwave stand swayed alarmingly, like furniture you buy for a dorm room.
Nothing. Hotel smells of smoke and mold. Bed linens were dirty on arrival. Sofa bed was broken and my older daughter fell through it the first night. The hotel is seemingly under construction with trash, trucks and dirt everywhere yet we never saw anyone working. Staff was rude. Breakfast was terrible. You get what you pay for I guess.
The location & the breakfast buffet. Everything was fresh & tasty. We were there for two ayes. Housekeeping did not clean our room. When I called the front desk, they were very apologectic.
the room was clean and what I expected. location was good, though somewhat difficult to find. service was poor. I had only decaf coffee packets in my room when I checked in - then was told by the desk clerk that he couldn't get me any regular ones. the shower nozzle came off in my hand when trying to adjust it
Horrible service. Never had maid service and front desk very rude when I asked for towels. Check in was slow and they had all of our details incorrect.
Very convient for sesame place. Also went to Princeton from there. Staff was always very helpful. One manager-I believe his name was Angelo, gave out stickers and toys to my two young children during breakfast. Love that the very big breakfast was included. We stayed in a king suite which was perfect for my husband and two young children and myself. Was definitely worth the money. The first room we were placed in was nonsmoking but wreaked of smoke. We told the front desk and they moved us right away.
The rooms were spacious and nice. The bathroom was nicely designed (spacious, modern). The option to make this place an extended stay was appealing (it was a nicely designed kitchen) The staff was so ill informed about the location. They didn't know where a local gas station was. They didn't know about the airport at all (even though they were right next to it). There were issues in the room and they made no effort at all to fix it. None at all. A place may be nicely decorated and furnished but the staff makes it feel warm and inviting. This hotel lacked a friendly, informed staff and that made the rating only "okay."
One of the best hotel rooms I have ever booked since a visit to a resort in Park City, UT. The room had a DVD player, but the HDMI cord was missing, making it inoperable and the front desk was unable to provide a cord because the weekend engineer was not on duty.
Your staff was helpful and friendly. My father passed away and we needed a place to stay and you made it a good experience. Thank you
Rooms looked new, well-cleaned and well-appointed. It felt modern and cool. Staff was very friendly. Nothing!
It was comfortable, and I fell like I was home. The staff was nice and the clean-up staff was nice also. Nothing
Clean and comfortable rooms.. Fromt desk men were not the friendliest at check in.. And breakfast was just ok
The location. They had no idea what the reserved price through Booking.com was. It was like I did not have a reservation. I actually had to sign in to their computer to prove the price I reserved the hotel! I still don't know if I even received the hotel unit that I requested or if I got the base unit since the price was lower than the going rate.
Location was convienient to Sesame Place and local restaurants. Room also seemed slightly larger than other Red Roofs I've stayed in. First room offered smelled of cigarette smoke.
The place was very comfortable. We stayed for 2 nights since we went to sesame place, it was small but we didn't have a problem, my daughter and husband loved it as well I didn't like the scent as much, it smelled like old cigarettes. They should use febreeze & I didn't like that the fact that we had a standard room it didn't come with a mini fridge or microwave
It was in very close proximity to Sesame Place. The room was very small (king standard) and there wasn't anywhere to put our twins' pack n plays without causing a fire hazard or climbing over the bed to get to the bathroom etc. The rate seemed high for this small of a room without any amenities.
The staff was friendly and helpful. The room had a strong musky, or smoke smell, it's a little hard to place. I thought maybe I was imaging it but when I got home all of my clothes still had the smell.
Nothing It was supposed to be smoke free, but our room reeked of stale smoke. There was only one small cake of soap provided to use for both the sink and the shower. The only kleenex provided was one of those tiny travel packets a woman can carry in her purse. Supposedly, it was to be wifi equipped, but we were unable to connect to the internet, There were flies and gnats in our room. In short, there was absolutely nothing enjoyable about our stay at Red Roof and it will be a very long time before we book a room with Red Roof or Kayak again, if ever.
It was pretty dirty. The first room smelled of smoke. The second room we stayed in was dirty. We won't be staying here again.
It was close to where my daughter was to have surgery not as clean or luxurious as I expected from a Red Roof Inn
Bathroom was dirty!!
People at the desk were very helpful and we were treated very well. I would recommend the hotel to families and to any one that wants to have a person on the receiving end.
Super clean room and friendly and helpful service. Very congested traffic in surrounding area.
we asked for non smoking but the room smelled of smoke. we are fron the country so the two stinkbugs walking on the ceiling did not make us ask to change the room but ---- we like this location because our children live in the area. We will probably consider holiday inn at Christmas time. frank
The place is conveniently located near Sesame Street Place which was the reason why we choose it. They do offer a shuttle to and from the park which is a huge benefit. They don't have a continental breakfast anymore. Which is rough since their coffee bar is really expensive and when you have little kids the "fancy" food isn't really what they will eat. The other complaint I have is with the shuttle. While it is useful and does provider transportation to and from the park there were times the shuttle didn't show up for like 15-20 minutes. This is really bad since the shuttle is only going half a mile to and from the hotel.
The place was not clean. Upon checking to our room the bathroom floor was covered with black marks, the tub along with toilet seat were dirty. The hotel could have been a lot more cleaner.
Staff was very friendly and the location was great. Overall we were very comfortable there. The pool was warm and the gym was clean. Pool and dining areas were small.
The staff was nice and the bed was comfortable. The room was dirty with mold in the shower. No one told us the pool was out of order then they tried to lie about it just happening. The food from the bistro wasn't that good. Too expensive for what we got.
Location, convenience, price.
excellent very nice
The staff was extremely friendly and acommodating. My privacy was very well respected. My room was located directly off of the elevator which was very convenient, though I was worried about noise. For my entire three nights it was completely quiet. I was in the area for production for a film and needed space to apply special FX makeup to a cast of 6. I was able to use the spacious lobby to do my work and the staff was extremely accommodating. Having the Bistro with a Starbucks for refreshments and snacks was perfect for my car and crew to gear up for a long day of shooting. I will absolutely return when next in the area.
No, Spanish channel on the tv. Their should have one channel
The breakfast My room was dirty!! Door handle had white thick fluid on it ( I hope it wasn't bodily fluids), sofa bed had popcorn kernels all inside of it, stains on the mattresses of the sofa bed and sofa cushions, carpet also had stains. Poor housekeeping and vents for heat and A/C were covered in dust!!! I felt sick! Complained to the front desk and was offered a discounted price and an upgraded room. Went to new room and it was also bad!! Not as bad as the first but still bad!! Not what you would expect for $528 just for two nights!!! At check out I spoke with the front desk again then the supervisor then the general manager and they couldn't give me a discount because I purchased the room through a third party. They promised to resolve the issue with priceline and KAYAK BUT ITS BEEN TWO WEEKS AND NO CALL BACK OR NOTHING!!! I am very disappointed! AVOID, AVOID, AVOID!!!!!!!
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Room was big Huge party in the room next door where they were loud until 3 am going in and out and smoking pot
The staff were the best part. The front desk manager or supervisor, hotel employee and the other fellow she was working with when I checked in were very nice. The room had an odd layouthat, but that was character to me. The indoor pool was tiny, but I wasn't using it. The most annoying thing was noise levels. Planes flew close overhead through the night and the neighboring rooms never seemed to sleep.
Did not care for the design of the shower which was partly open causing water to splash into the bathroom area itself.
We loved the indoor pool and whirlpool! Great way to decompress before hitting the slots. I wanted a balcony or opened window but I knew they had neither so it was okay
The décor was very nice looking and clean The toilet seat could be a better quality
Very Close to Parx Casino. Beautiful rooms and hotel. Great Breakfast in the bistro. Nice indoor pool/spa and gym. Friendly Staff on the hotel side. Staff at the bistro was not very friendly. Breakfast was great but after standing at the counter for 10 minutes to place my order I had to have the front desk agent go into the back to get the staff. No smile and not friendly. Someone pulled the fire alarm at 2am but that is not something they can control so I still have them 5 stars over all. Business Center computers sucks. Half way into a work project they lost connection and had to be reset. Just get a standard computer.
Booked a king... Got there and was given a room, which turned out to be a double. I called he from desk and hey told me they were sold out. I told them I wanted a refund and to cancel my reservation that I would go else where. The girl at the front told me she couldn't do that, so therefore I contacted the third party I booked through. They called the hotel and the hotel told them since I went into the room they wouldn't cancel it. Bait and switch at its finest.
Clean and quiet and good location
The price, the area and the staff. I feel like sometimes the sheets aren't clean and we didn't get any towels
Dingy room with a pronounced mildew smell.
Room was nice office was very helpful but you need to have a refrigerator just a small one , but you can't get around good I drove to college of new jersey ok but I could not get back. And we didn't want to eat at Joe's crab shack twice M