Pros: Price was competitive compared to other companies.
Cons: Car had scratches and dings. Also the car's interior didn't seem to have been cleaned
Mar 24 2016
Worst car rental experience ever
Pros: Car was ok.
Cons: I Chose the location of Philadelphia airport for my reservation. I got to the Budget location at the airport and after the service person worked on my rental nearly 45 minutes he said I was in the wrong place and that my rental location was a 45 minute drive away. Then he said he could process me as a walk up and after another 30 minutes came up with a price 3 times the amount on my confirmation. I said that was unacceptable and he spent about another 30 minutes voiding it out. This went on and on. They finally gave me a price that was about double what I had reserved. I will never use Kayak or Budget again. If one rents a car at an airport, how are they supposed to go to a location 45 minutes away?? This was totally misleading, inconvenient and cost me twice price I had reserved it for.
Oct 1 2016
Pros: Reservation has been canceled due to the price change than $ 208 to $ 500
Cons: Calling him
Apr 2 2017
Cons: Customer services was horrible. Rude and disrespectful.
Jun 18 2017
Poor choice. Poor customer service.
Pros: Walking next door to Avis.
Cons: Searched for a rental from Philadelphia airport on the Kayak website, after taking the shuttle to Budget, was told my rental was at a location over 30 MILES from the airport. The representative was rude, told me I could take my luggage and get on a bus or pay for a taxi to get up there but they had no cars and couldn't help me. She was particularly unpleasant and walked off into the back without a second look.
Sep 29 2017
Drop off location closed and gated so no one could drop off a car
Cons: No one called to tell us that it would be impossible to drop off the car at the location so I had to change my hotel location so I could drop the car off very early in front of my flight - 30 miles away!
Ridiculous that the drop off location did not tell me that the local road construction would make it impossible to deliver my car as expected.
That is NOT service.
Cons: The van had bald tires, maintenance light was on, alot of noise from the back tires. HORRIBLE RENTAL
Jun 27 2016
Pros: The staff was friendly . My van was clean and ready at the time of pickup . Mike took extra time to make sure I was comfortable with the features of my rental. The fee was exactly what I was quoted.
Cons: The van only had a quarter tank, but then I only had to return it with a quarter tank.
Jan 12 2017
Pros: They were somewhat flexible as I had reservation at different branch
Cons: Understaffed, included options without asking, and charged me for gps unit only to find out radio had gps...when I ask for refund on that feature they wouldn't consider
Cons: Hertz left me stranded in their PHL airport office. My reservation was DENIED because my two credit cards that I use all the time were not considered credit cards. The first card I used there was the card I used on the Kayak web site.
They recommended a nearby competitor. SO I walked with all my suitcases and bags on wet, snowy, sidewalk-less, cold, dark streets to "National" who accommodated me on-demand for 1) a lower price and 2) better car. It would have been nice for HERTZ to drive me over there, but oh well.
Perhaps a poor review and stopping my business with them for over 20 years might send a message. Be careful out there people.
11 travelers who rented a car in Feasterville-Trevose gave the car agency they used an average rating of 4.1