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As always our stay was very satisfying. We love this hotel and it's amenities. The staff are excellent and the guest services, pool, bars and restaurants top notch. Though all of this satisfaction does not come for free. We look forward to our next stay in September. If you are a select guest member make sure to book your stay directly with the hotel. If you book through a third party you cannot cancel your reservation or receive credit for your stay.
Cleanliness, location, and comfort Concierge staff were good, not great. Hotel was too crowded and loud.
Everything was great except the valet took forever & they almost had our car lost.
Not in Sundance Square as advertised
The location downtown Fort Worth so we could attend Main Street Arts Festival and have easy access to our room. Due to dietary needs I must carry certain foods and it would have been easier to have a refrigerator and microwave in the room.
I am a native of Fort Worth and was in town for one night. This hotel is awful. I stay in hotels more than 100 nights per year. The hotel promised a king bed and had none. The insolent woman at the counter did not care. I placed the breakfast menu on the door and no one collected it. This pretentious hotel was once a destination. It is now poorly managed with an insulting staff. Ed Bass deserved better as a centerpiece of Sundance. I will never stay there again and warn others.
The staff is extremely helpful and efficient
It was very clean. Everyone was helpful and friendly. The bed was amazing! Could not use the hot tub. There was a family of 12 in it. Including babies.
Water Preasue in the shower very low. TV did not work all the time. Had to pay for Internet.
I arrived to hotel at 10pm my room was prepaid but they gave it away they sent me clear down the other end of the city I was looking forward to being right there in middle of sundance square to comf walk to various places. They paid for all accommodations but it still was not what I had set up to do.
Service was great and attentive. Everyone was very helpful. The bed is hard as a rock. Walls are thin. Room decor is dated.
The location is perfect! Close to everything! We were able to walk to the water gardens just fine. Room service wasn't very good. The potatoes were gross and they kept messing up our order.
Right in the thick of a pleasant downtown. All staff encountered friendly and effective. Comfortable room with great view of downtown (our side of the hotel). Expansive lobby. Nothing
The staff was incredibly friendly and helpful! Our valet had a great sense of humor, the staff personally greeted us as we walked through the door and we were on our way to our room in less than 2 minutes. The facilities were incredible w/ an awesome fitness facility, and outdoor tennis & basketball courts. They provided necessary equipment. Excellent location for families! We walked everywhere in Sundance Square which was extremely family friendly. If we ever go back to Ft. Worth, this is where we want to stay! That we had to leave after just 1 day!
I had a screaming headache one of the nights at around midnight, the staff offered to open the small store when I asked if there was anywhere in the area to get some advil. Everyone we encountered was nice, and helpful. The breakfast though great was pricey if you are not a big eater. Also, I did not know parking was additional.
I thought it was a very cozy hotel. Very good location as we stayed there overnight after going to see Cinderella at Bass Hall. Very nice food options around the area and the accommodations were nice.
Everything was great after they finally sent a tech that knew what he was doing to fix the AC! Good hotel, I will give it another try when I'm back in Cowtown !
Homely environment. Very pleasing staff always there to help you.Meals were served without undue delay.The rooms were clean and tidied every day. None
Historic, yet updated hotel in awesome Downtown location. The price is considerably better than other comparable 4 star downtown hotels. Clean, easy check in, fast valet.
Staff were 'Texas-friendly' and had helpful tips for the out-of-towner. The hotel is well located in downtown Fort Worth and very easy to use. It is not so much a problem for the FW Hilton rather Fort Worth downtown is quiet on a Sunday and public transport not a strong feature of the city. Visitors should plan for private car use (hire) and parking costs factored in their travel plans.
There is no 24 hour room service,,,, not even a bar,,, just a station to buy handmade light meals.... this hotel why nice should not be rated 4 star by any other standard of a 4 star hotel.... they only serve breakfast in room only.,,
Location We've stayed at the other 4 star hotels downtown and this hotel is not in the same category as the other two. This one should be bumped down to 3.5 or the other two should be 4.5
Great location, cleanliness, beautiful updated decor. Valet only
Staff - nice and friendly rooms were clean and bed was comfortable. bathrooms were clean. Hotel was nice and quiet. Wish the hotel had a bar or restaurant. Hotel only serves breakfast. (Hence the overall expectation of star level for this hotel).
Location, design, friendly service and cleanliness.
Entire hotel staff were excellent.
This guest did not leave comments about this hotel.
Great location, helpful staff
The girls working the front desk were amazing. They went above and beyond to make my wife's birthday special. The location is GREAT, so much to do within walking distance! No complaints
Location, Staff, and Room.. All Excellent. And the breakfast was also good. Valet parking is expensive. Look for alternatives for your car.
Loved it. Can't wait to revisit when renovation is done.
Location They put me in a closet for a room that had double doors that had a lot of hallway noice. No view of anything
The location of the hotel to the downtown area, within walking distance of shopping, dinning and night life. The only parking available is through the Valey Service which adds a cost to the Hotel Rate. If you do not use the Valey then parking is either on the street which is very limited or a public parking garage that is 4 blocks away.
The location was excellent because you can walk anywhere you want to go in Sundance Square. Staff was excellent. Sent chocolate for my friend's birthday. No hair dryers.
Everything I needed to get to was withing easy walking distance. Room service was fast when a request was made. The Manager's Reception was great and breakfast was fantastic! Not one complaint.