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Entering the premises from highway is awkward and puzzle-like, even with GPS. It is advertised as a non-smoking premises, while our room had a strong, terrible odor of stale tobacco smoke!
The nice part of the hotel was the location and appearance. The worst part was being accused of stealing by w staff member who was not on the clock. She called my boyfriend and I "these people". Her tone of voice and attitude was completely uncalled for especially at 4am. Also the room above mine smelled like cigarettes because the people above were smoking. My room has no fridge so I could not store the food I paid for so that was thrown away and a waste of money. In the morning my breakfast order was messed up twice which was also paid for. The room above or below mine was playing music till 5am. My boyfriend and I had no sleep.
Clean hotel, comfortable beds -Very difficult to locate even with GPS -Sink was made for hobbits -Who doesn't offer free wifi with the hotel room these days? -Staff seemed untrained and uninformed about the local area or between shifts (the night shift didn't really know how to handle misinformation between different shifts)
Starting with the stringy towels (The kind that you would use to wash the dog) The one bar of soap, very small. The $9.95 a day charge for internet. The security bar for th door that was loose and stuck thought I was stuck in the room. No refrigerator and a small ice bucket. It help exactly two small glasses of ice. I was shocked that this was a Sheraton The desk clerks new nothing about our event or that the event had a block of rooms reserved. I will not stay there again.
Lots of amenities, pool, fitness center, nice lounge So large parking is sometimes a bit far, however, plenty space available.
Seems in need of a renovation - lots of things in room not quite right. TV didn'the work, A/Canadian struggled, ripped blind, stained carpet. Didn'the like paying for WiFi separate, but when I did, slow, slow, slow.
The staff was fantastic. The hotel was beautiful and had everything you could want. The mattress was warped and we could not get comfortable.
the pool was nice for the kids and we had adjoining rooms off the highway so the noise we were not used too
Very clean hotel. Seemed well run. Parking was difficult
The comfort of the room, access to the pool, room service, the price, and the quick check in and out. What I didn't like was that me and my children were placed in a room (some short in communication between front desk and person checking the room), with a man we did not know. He was coming out of the bathroom, when we entered the room. Thank God he was nice, and also very understanding. That could have turned out bad since my daughter was the first to enter the room.
Complimentary breakfast should be included. Pool should be open for longer.
Left clothing in closet and called 2 days later and they did not find or know anything about it.
The room was newly renovated. It was extremely clean and comfortable. It was quiet and private feeling. The queen bed that we had was very comfortable. We had a suite, which was comfortable and spacious. The breakfast that was provided was filling and of good variety and quality, especially for a hotel breakfast. The wifi was easy to connect to and plenty fast. The staff was especially friendly and helpful. We needed directions for transportation and restaurants and they went out of their way to make sure that we were given clear instructions and quality suggestions. The price that we received through using Kayak gave us a great suite at the price of most small rooms elsewhere. I really couldn't have been much happier with our stay. The breakfast staff could do a little better job at washing the dishes and utensils more carefully. There were a few times that I had to leave a plate or fork laying on the counter because it wasn't sufficiently clean. They did a great job of keeping up with the number of people eating each morning though.
Pool only open 12-9 pm. Big disappointment to us as we would have picked elsewhere had we known.
While staying two nights we had need of the business center to print flight tickets and 2 out of 3 computers were not working which led a back up of guests needing the computers. One belligerent guest would not allow us even to request when he would be finished so we could use it and proceeded to push me out of the room. After approaching the front desk into this matter they checked into it but he had already left. I've worked in a NYC hotel in Times Square for over 20 years and even I hadn't encountered this situation. You might need to look into keeping this up to date since it is now becoming more prevalent and almost necessary to keep the web and wifi in working order.
Complimentary buffet full breakfast. Easy to get to off interstate. Suite style amenable to family visit. Beds not comfortable, too soft. Limited room amenities.
The Embassy Suites were nice overall. Only complaints, the bed was awful, and many children were running around like it was playground.
The hotel is very nice, more like a luxury hotel than an extended stay. The breakfast bar is really really good. Probably one of the cleaner hotels I have stayed in. I got the room for 145, which was an absolute bargain IMO. Great place, very professional staff. Not much the hotel can do about it, but if you are sleeping in the front room of the suite, it is very loud when the other guests close their doors. The manager should test it out sometime. Maybe put door closers to prevent unintentional slamming?
Room was huge and very comfortable. I would stay again without a doubt. Breakfast was blah.
Suite was great for family of three. Good breakfast.
I just loved everything and I will definitely go back again and again
The suite was one of the cleanest I've ever stayed in, the overall design of the building is magnificent and eye catching, it is not easy to get lost in the building, the workers were all friendly, and there included breakfast was more than we had hoped for. Overall it was a wonderful experience and we intend to stay there again. The Internet was slow and lagging in the bedroom but they had notes placed in the room apologizing and expressing they were working on fixing that issue.
We liked the layout of the hotel how it was open and everything was in one building also the glass elevator. the staff was over all friendly. When we arrived they first put us in a room where the thermostate was broken and a panel was off and against the wall. When we called the guest services first said they would send someone up to fix it an hour passed and we were freezing so I called back and they didn't even remember I called than they sent up someone with new keys for us to a different room this guy was the electrician and knew the system was broken. The bathroom did not have a fan so the bathroom filled up with steam when you took a shower Than the elevator was dirty and the pool was freezing cold and the hot tub had chunks of hair and dead skin along with other things floating in the water. The room service and breakfast both made me and my boyfriend sick. We definitely will not be returning.
The rooms where big and clean. The continental breakfast was excellent and had good variety.
I loved that When i told them my Finance was the day of our stay, not only did all the front desk know about it and wished her a happy bday. They went the extra mile by giving her a card, balloons, and chocolate cover fruit. It made her super happy. I couldn't have asked for a better place to stay!!! there is nothing not to like
Easy to reach, good parking, spacious, quiet room, very good breakfast offering. Staff was not welcoming, seemed rather bored. Hotel lobby was not clean, and the carpeted stairs to the mezzanine level were dirty when I arrived, and still dirty on checkout the next morning. Not expected for a Hilton property.
Clean and well designed. Infastructure is in need of updating, i.e. outlets.
Nice updated decor and furniture. Hotel personel was friendly. Bar restuarant closed early, by 11 pm so it was hard to get something to eat or have a cocktail/ nightcap.
The rooms were clean and beds comfortable, though on the second day, they didn't replace all the glasses with clean ones or clean out the ice bucket. At check-in we were informed our 2 rooms were no where near each other so they checked us into 1 room and told us they would call when the other room was ready. They didn't. I had to go down a couple of hours later to ask for our other room. I made the reservation months ago so they should have put the rooms side by side but they didn't. Furthermore, I had a package at the desk, which they did not tell me about.
Gorgeous hotel, updated and clean, showers mediocre, must try salted caramel cake. 30 min taxi to rail. No airport shuttle offered.
Check in staff was friendly and helpful. Elevators did not work.
super clean, friendly staff wish they had a jacuzzi
Nothing Booked 5 weeks ahead of time, confirmed my reservation via email the day before and was still double booked and unable to stay at the hotel. Poor business practice to do that to people.
Kind helpful staff
I always adore that special white tea smell of the westin. The building itself was beautiful... All glass...the girl w the red hair in the front was super sweet and as always the hotel room was very clean and well kept. Always love the Westin!
The bed was very hard. The room service was a disaster. They gave us bread with fungus!! and a pitch of water to make coffe!!
Almost everything about it was amazing Their pool facility does not have a hot tub
The hotel was clean and had all the amenities you might need during your stay. Parking garage has in and out privileges. Hotel is quiet & beds are comfortable. There is a Dunkin' Donuts across the street. Don't stay here if you are hoping to be close to Boston. It's definitely outside the city. It is easy to find though. It's located just off the highway.
Parking is 1/3 of the cost to stay in the cheapest room! We paid $100 for a small room, and parking cost $30. When we were searching for hotels - we filtered with " free parking." When we got there - not only was it not free, it was OUTRAGEOUSLY priced.
Noise from highway
The rooms were decent size and nice overall for the price. NO PARKING!!!! There was no mentioned of no parking when booked my stay and had to pay $28 a day for the parking garage. So it was a group of 6 people with 4 cars....$28/day each. :( The staffs at reception were rude when I asked about parking. This was not a good experience and would not recommend to anyone.
Enjoyed proximity to my training as well as short drive into the city. On site restaurant and bar had excellent service and great food. Somewhat noisy in proximity to highway.
Arrived at 130pm to check in but was told room wasn't ready. When I returned later that night they told me they were overbooked and bumped me to a hotel 20 minutes away. Even though they paid for the cab it was an inconvenience.
I liked the proximity to Boston College. The room was cleam and comfortable. There was no foreworning of the extensive remodel going on. The hotel will be nice when finished, but was clearly not at its best. The restaurant was terribly disappointing-food was not good, and very expensive.
I have stayed at other Motel 6 and they were always good but I was suprised at how clean and freshly painted this one was.
It was a nice clean well located motel, nothing fancy but comfortable.
Good, clean room for little money. Compared to the double price best western we've been the night before, this hotel nearly offered the same quality Staff was strange
Very comfortable bed I had to park way back in the woods behind the filling station next door. It was late at night and I was alone. -- Don't know what you could do about it though.
All we needed was a bed and a shower. I love an inexpensive, clean hotel.
it is close to the main roads the bathroom
Restaurant was great. Like having a mini fridge and microwave in the room. Staff were friendly. Very small bathroom and toilet was really low to the ground.
Was the cheapest in the neighborhood, though still not cheap, imho. Street signs could be a lot clearer at the nearby corners. There should be signs at the parking lot exit to give you a clue.
very friendly staff internet connection could be improved, sometimes very slow
It was clean, the restaurant was pretty good as well overall value good Weird size toilet in bathroom, like something you'd find in a kindergarten bathroom and shower rod was hanging by command strips.
location and price
I enjoyed the continental breakfast was excellent. The bathroom tub held water in the tub. Other than that, I enjoyed my stay.
Value for money.
The rooms were clean, the staff were friendly, the hotel was quiet, the breakfast was very good, and the hotel was located close to downtown Boston without the downtown Boston price tag. One of the hotel elevators didn't work.
size of the room The bar/resturant in the hotel didn't look open at any point when I past it and breakfast was of a low standard
Great location clean room and quiet
The room was beautiful and the bed was so comfortable. With four kids it was nice to have a night just my husband and I. Boxk restaurant was delicious. Our dinner was excellent but the deserts was not. The room was quiet and the staff was attentive and friendly. I don't have a bad thing to say
Clean, up-to-date room LOUD A/C
The front desk associate had long, uneven and filthy fingernails. It was the first thing I noticed when he handed me my keys. Put a low - class spin on everything.
Love the contemporary design and clean look of the rooms. European feel. Breakfast buffet was convenient but overpriced and mediocre.
The hotel and rooms are very nice. Our only complaint was that the ac unit was extremely loud as it was running.
Clean room, front desk was nice! Bar staff was trying to close early. They were rude trying to rush is out.
Location was great and easy to find. The overall hotel was loud, other visitors were loud and the room was noisy from them and the elevator.
This guest did not leave comments about this hotel.
Room was clean and spacious.Staff is very friendly and professional. Room locks didn't seem secure. One of the hallway doors was out of order. Spent $2 on a broken dryer. Reported it to the front desk they didn't offer a refund.
Customers service N/A
This guest did not leave comments about this hotel.
we had to switch rooms. Our first room smelled horrible, we turned on the air and left the window open while we got dinner. ..and it smelled just as bad when we returned. Front desk was accommodating and switched us . Hall ways also smelled but not asbad
The staff were friendly. I liked that the room had a mini fridge and microwave There were 2 tiny ants in the bathroom
The staff was wonderful. No. One of our favorites.
This guest did not leave comments about this hotel.
The balconies on every room in the first building were great. Nice way to enjoy the weather without having to leave your room! There were ants in EVERY bathroom in every room i stayed in, which were quite a few. The housekeepers took clothes i had left in the room and then had no idea what happened to them the day after. 1 staff member was extremely rude.
This guest did not leave comments about this hotel.
The staff was amazingly friendly--from the front desk to the breakfast crew to the room maintenance staff. Also, the location gave great access to major highways as well as Middlesex Turnpike (to get to the Alewife T station). It would be nice if they could refinish the metal in the elevator cabs. The rest of the interior decorations were fun and creative, but then you get into elevators that look abused and it took away from the overall effect.
The property is in need of some TLC or attention. I have stayed with Sonesta before but would not stay again if this was first experience with them. Bathroom had hair on the edge of tub and in the corner of bathroom - not reassuring that room was clean. The door to the bathroom didn't close all the way because the door frame was warped. Some very strong fragrance - perhaps room deodorized was so overbearing you could taste it. Dirty knives in the silverware drawer. Front desk didn't ask how the stay was or I might have shared this with them. Very disappointing stay
My sister and I enjoyed the suite! Plenty of room and the kitchen added an extra plus.
The staff was very friendly. The room was big and well kept.
The hotel offers large suites with friendly and green surroundings. As European, I don't like the fact that all breakfeast dishes are plastic and to be trashed (knowing that this is still common in the US...)
Danielle and Heather at the front desk were very helpful and friendly. Overall the staff seemed very nice. I would go back.
The breakfast was wonderful! The room was very cozy and the bed was comfortable. Good lighting in the bathroom and good water pressure. The old blower/heater unit on the floor,against the wall. Feels very 1970s!
Room was clean and well maintained. Some breakfast items were above expectations while others were below expectations (is it possible to water down scrambled eggs...seemed like it). Too few staff speak or understand english. Advertised items (grab and go breakfast) did not exist, and given a run -around when I asked about it (last person in the chain said "no!"). Overflowing trash can in front of the hotel is an eyesore and sanitary issue.
The staff is wonderful. Everyone is very friendly and helpful. The room was clean, quiet, and very comfortable. We got a mini-suite, which was great for having friends over. The pool was refreshing and well-run. Good food. Near boating on the Charles River. Nice grounds. Easy access from highway. Paying for wifi access. Food is pricey.
Vue from the room. Staff is great. Parking is available. Not much really.
Dinner table in restaurant had a nice view of river Given the price of hotel $300 for one night and the suburban location expected more. Room, 466 was an extraordinary ling walk from lobby. The hotel is poorly designed. Nothing was free. Had to pay $11 for the internet, no free coffee or hot water in the lobby. Housekeeper was knocking on our door at 8:30 in the morning then opened the door when we didn't respond soon enough. They leave an envelope in the room to remind you to tip housekeeper. I generally don't stay at Marriots so maybe they do this everywhere. The fan in the bathroom didn't work. Seems like this is something the housekeeper should notice and report. Would not stay here again.
Clean room, comfortable bed, nice shower. They charge for WiFi in your room and we were charged for the breakfast buffet, even though our online booking through Kayak claimed the buffet was included in the room rate.
It was reasonable The first floor rooms were very musty smelling and damp.
Great check in staff! Very personable. Room nice , comfortable bed:) Bedt room service. Lobster roll was superb! Especially the food !
the staff was amazing form front desk to hospitality and I felt very comfortable there. you could hear the neighbors outside and through the bathroom vents
Super comfy bed. Very clean. parking fee of 9$ especially that the hotel is only accessible by car.
Comfortable bed, clean room & bath, quiet
After a 13 hour drive I would've slept on a cardboard box but what I got was heaven! The staff was beyond nice & very personable. The girl that check me in asked what I wanted in a room. Didn't demand or just give me a room. Made my first trip to Boston the best & set the bar extremely high. Would have been nice to have a guide to what was around the hotel. Being from out of state my wife & I had no clue what was around the hotel without having to do some investigation. Also, having to pay for wifi was a tad annoying.
Clean and comfortable. Just outside of downtown. In close proximity to food and other daily needs.
Where's the free internet?? Try to log in and there's a charge of $12.99. Cheeping out and false advertising is not the way to acquire repeat customers, Very upsetting!
Comfortable bed; nice free breakfast dining area; friendly staff.
Nice breakfast and breakfast room with a variety of seating. Spacious room. Quiet. Great location. Clean. TV channels did not match list in room. No microwave in room. Awkward parking. Wasteful laundering of sheets and duvet cover for extended stay. Also wasteful discarding of partially used toiletries. Awkward configuration of bathroom amenities since toilet and sink were often used by second person while shower was in use. The space was very tight.
Breakfast was much better than average hotel breakfast. Staff was very friendly and professional. Room was clean with lots of easy-to-reach outlets for charging electronics. Shower drain ran slow.
The comfortable beds Very noisy air conditioner
Friendly staff helped us find local activities for one of our family members. Breakfast was great - well managed, clean, friendly atmosphere,, and great selection.
Quiet, clean, excellent staff, very good breakfast. 20 minutes from Boston downtown.
Clean, quiet and extremely comfortable. Luxurious bedding, mattress and furnishings. I did hear the alarm clock in the room next to me go off at 5am. This was disturbing but the hotel was very quiet and sound proofed.
Convenience to the interstate, not far from the Boston area. Breakfast selection and variety. Cleanliness, One of the quietest hotels I have stayed in,.
Staff + location Mattress
Big room, comfortable queen beds, clean, beautiful decor.
It was only 30 minutes from Boston which was great. And for the price you can'tell beat it. Very clean and everyone there was so nice and helpful.
The staff was very friendly, room was big, clean and very comfortable. Would recommend this hotel to anyone.
Staff was excellent. Brunch on Sunday and the buffet was amazing. Pool area is dangerous with tile . It is very wet around the pool with slippery tile. They should have installed rubber mats around the entire pool area.
Loved the bed pillows and the comforter wish I can take those home lol
modern, updated, large, clean and comfortable room We had a corner suite, which would normally be great, except the room next to us had an adjoining door and occupants who were up till after 2:30 am having loud discussions. We called the front desk twice, and security came up to address it twice, and it got better for a bit but never really died down. Nobody at the desk offered to move our room or offer any solution to us despite my telling them at 12:30 and again at 1:15am that we had a 2.5 hour drive ahead of us first thing the next morning. The front desk gal the following morning gave me 500 extra reward points, which is lovely, but I paid $200 for a room that while comfortable barely afforded us any sleep.
The staff were really friendly. The restaurant on site provided a nice atmosphere for either a business dinner or a romantic evening out. The lobby had been remodeled. The rooms were clean. The location was great for any event at Gillette stadium. The rooms need updating. I walked in and my first thought was I should have just stayed at the holiday inn and saved my money.
The room service needed to be better Room service
The bed was very comfortable, and it was very clean. I was also a big fan of the indoor pool and the service. The room was a tad small, but a minor critique in my mind.
The rooms and facilities were great. The staff was professional and helpful. I've had better breakfasts at economy hotels. The food quality was very disappointing and not up to the standards I expected (given the cost and quality of the facility).
The hotel was quiet, room is big enough and breakfast is actually very good. None, it was the perfect stay!
It was very different from the standard hotel looks, in that they are very colorful and the organization of the space and room is very unique. Definitely nice to see a hotel that is not the standard fare, especially outside of a major city. The king sized bed was pillow top and felt amazing. They had so many pillows on the bed that we had to move some off to a lounge chair. They gave out (free) bags of ice downstairs in the snack bar area instead of having an ice dispenser on each floor, which was another oddity, but we were ok with that. No complimentary breakfast, but there was an area where they served food if you wanted to order it for 24hrs. They have shampoo and body soap dispensers that are attached to the wall under the shower head. First time we saw that, and not sure if we liked it or not because it can be opened by guests and refilled, but it was better if you use a lot of shampoo and conditioner. They use Bliss products which was nice. Room was very well lit, with two separate overhead reading lights at the bed. Indoor pool was nice since it closed at 11pm. The water was a good temp but theres lots of chlorine in that water though. Overall a clean and neat experience at this hotel. I'd recommend it. Water pressure in the shower could be better. It didn't feel strong enough to wash away all the soap. Hard to get out of the parking lot of the hotel into the main road, as the stop light took about 8 minutes to change to green. Not sure if this may be a city street light issue, but they should probably have a better exit onto a main road. Bathroom could be a bit bigger as the fridge was underneath the bathroom sink.
Very clean, modern and the staff was so helpful and sweet. Not a thing.
Clean Accomadations came as a couple was given room with two twin beds said third party booking so they couldnt fo anything ?? there was no more king rooms Or queen beds im guessing
the staff were both kind and helpful
I had an extremely pleasant stay, and would absolutely recommend this hotel to anyone who is looking for an affordable option right outside of Boston that has exceptional customer service. I stayed here on a visit from FL to see my family, and wanted to enjoy the serene environment of Lexington as an escape from the city. Everything was flawless with our stay.
From the time I walked through the door, I was the most important person standing in front of the agent. They made me feel like I had stayed there before. They made sure at everthing was taken care of. None
The building is a leed gold, which means green energy efficient building with great indoor air quality. The hotel staff was very professional and helpful. I would love to stay there again. The pool water was full of salt and chlorine.
The bar area, food was good, drinks we're good. The contemporary look was nice, overall great experience. The pool area was very small and extremely hot.
The beds were comfortable. Yes the pipes for the showers and toilets clanged all night long.Also they didn't clean exceptionally well because their was a t shirt from the last guest in their.
Staff was quick and courteous and knew what they were doing. The room, while clean, did have an odor.
The bed was comfortable The carpet stinks
Beds, staff Air conditioner was very old and the smell at the room was bad
The location was good. The refrigerator and microwave were working well. The room reeked very strongly of smoke although I requested non-smoking. The advertised free wifi was non-existent. The TV was old and didn't work very much.
dont go there! bio hazard not clean! dont go there! bio hazard not clean!
the location, good space, car parking outside the front door, the toilet facilities were poor, and same with the so called kitchen, that did not work. This was good and working maybe 20 years ago!!!!!!!!!!!!!
Filthiness of rooms
Was extremely well priced compared to closer to Boston We asked for an additional bed and were told no, so two of us had to share a double bed.
Sincerely i was suprised when i get there because before i made my reservation i was reading some comments that some other pervers left about Monticello,however i took my chance and still do my reservation and i dont regret the fact that i went there because i loved it.I can't wait to go spend sometimes over there again.
None! Monticello 'Motel' was on signboard. Misleading. Curtains appeared threadbare and were improperly hung. Building in poor shape,dirty,unkempt.Lobby stunk.Air conditioner had rust stains.
Room is comfortable.. Good bed. Too noisy during the day due to current renovation. Had to change room, but still noisy.
Comfortable and quiet
Everything was awesome
Very nice lobby / restaurant area. Extremely comfortable beds. Inconvenient facilities and amenities in the room. Room had "budget"-grade fixtures and amenities (bathroom / furniture in room). Not pleased with that after paying for a premium hotel.
Everyone I encountered was helpful. After only 2 days staff were saying hello. Having a Starbucks set up in the morning was particularly nice. Dining in the restaurant was fantastic. Food very good. The facility is over priced for the suburbs. The rooms Do not justify the price.
Liked the room. Breakfast was very nice. Staff very friendly & accomodating. Convenient to hospital and loved the shuttle. Asked for a robe & extra blankets as my husband had surgery the day before & was cold. Staff brought them, but they were both so raggedy & torn that I almost hated using them. Seriously they need to be brought to the local shelter for dogs. Time to replace or don't offer them.
Location is nice. Right off the highway and close to upscale mall. Need more selections in the longe. Didn't seem to care about upgrading elites.
The cleanliness of the room was amazing. The decor was great. The staff was very friendly. There was nothing I didn't like.
I loved the pool, hot tub, and sauna. It was so nice and relaxing. I particularly liked that it all stayed open until 11pm, because at so many hotels the hours are hard to use. 6am-11pm gave us plenty of time to take full advantage of the relaxing. The beds were very comfy. The services was nice. We had room service breakfast and the man who brought it was very nice and polite. The front desk helped us a lot by allowing us an extending check out due to a wedding we had to prep for. The fire place and wall of water in the lobby were beautiful. It is a great location. Peacefully situated but also close to a huge mall so you can get all sorts of food and anything you needed. The restaurant and room service in the hotel were very expensive. Luckily there is a mall down the street with much more affordable options. We went the the rain forest cafe and had fun. Other than that I really loved everything. It was a great day and just what we needed.
good quality hotel with excellent services
I like the atmosphere and everyone was very nice and it was quite too. I didn't like how small the bathroom was..I felt closed in, also didn't like that my room was next to an elevator.
The shuttle drivers were extraordinarily friendly! Alfred mentioned that we were near Lexington and took me to all of the sights. He and the other drivers definitely helped to make my weekend stay awesome! The room itself was wonderful and very comforting to come home to each night! 5/5 would recommend.
Our room at this property had a serious ventilation problem which they acknowledged but made no effort to mitigate. The heavy odor of cooking bacon woke us each morning at 5am and did not immediately dissipate rather lingered in the room and hallways. The odor was strong and very offensive.
The staff was very nice,we felt very velcome and it was nice to have the scuttle driving os to the mall .
a very short visit, great room!
The hotel was very good value,convenient to access,the staff was fiorst class and we enjoyed our stay. not applicable
This hotel is so well maintained and spotlessly clean. Even though it's not a 5 star hotel it's large enough that it's well staffed all the time. Even when we had our "do not disturb" sign out in the morning our room was quickly cleaned when we were out in the afternoon. We were in town to visit our son and hotel staff were very helpful in accommodating our 2 young (age 3 & 6) granddaughters when they came to stay with us a couple of nights. Also the hotel was full of HS Soccer teams in town for a tourney and the hotel strictly enforced "quiet hours". I was very pleased with that! Also loved that the coffee maker is a Keurig. They don't furnish many pods and they were not my favorite brand, but there's a grocery very close to the hotel so we bought a box of our favorite brand and also a small carton of half and half and kept it in the fridge. We really liked having a fridge and a microwave in the room. We have special diet needs so we actually made our own breakfast in the room. Was fun to make popcorn for the kiddos and watch a movie with them before bedtime too! The hotel is so close to shopping! Burlington Mall is very nice. The indoor pool is large which is good but the maintenance staff does not understand that it's an INDOOR pool! When maintaining an outdoor pool the wind and sun deplete chemicals, therefore a lesser quantity of chemicals are needed indoors. Some people may believe that more chemicals = safer sanitation, but that's not true. I've been responsible for maintaining a pool and too much is just too much. Even with an outdoor pool if there is too much chlorine in the water you use large fans to lower the concentration (yes- wind, even from fans, removes chemicals from the water). The water was cloudy (it should be clear if chemicals are used appropriately) and also foamy which means too much fungi control chemical was used, which is very unfealthy. I bought goggles to protect my granddaughter's eyes, but they still had an itchy rash from the water, probably from the fungicide which not really needed very often indoors since direct sun is what causes fungi in a pool. An over chlorinated pool is not dangerous to your health, just unpleasant, but when the water is foamy and cloudy, that's very bad. I really wanted to prop all the doors open and set up some fans!
just a very nice place- everything was wonderful just finding it in the dark, sign by the road would help