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Great location and beautiful rooms. If you workout, you have access to a fantastic health club which next to the hotel. The rooms were what I would expect for a hotel of this calipher. However, common areas such as the lobby were small and became crowded with guests checking in and out. I was disapointed with the level of service from the staff. I had a maid wake me up on a Saturday morning before 8 AM wanting to clean my room. I wasn't even checking out that day. It took a number of staff levels and a fair amount of my time to get that situation resolved to my satifaction.
Everything. Best hotel for the value. Breakfast buffett was really goo The food at the Lebanese restaurant was just o k
An absolute gem. Make sure you stay there. Nothing
Center of the city location, perfect for both shopping, dining and business. Modern decor, great rooms with city views. Front desk is a pleasure to deal with....quick, knowledgeable and will do all possible to help every way the can. No lines or wait time checking in or out. Breakfast is fantastic, both assortment and service. The only hotel really to stay in Frankfurt. For those expecting massively large reception hall, this is not it. It is a boutique hotel, but what a hotel this is.
I feel that i am in my country It need to renew
From the reception staff to the bar staff - Excellent all around Will stay there again on my way through town. Excellent location
Personal attention to guests needs and wishes. Rooms were luxurious, comfortable and well kept, I will come back.
Rooms were very nice and luxurious. Could of had more selection or bigger areas for eating and drinking on site.
Most everything Nearly nothing but if there is complementary water in the room
The reception at the hotel was very friendly and helpful, although what was meant to be an upgrade because I had stayed there many times before turned out to be a room for the handicapped! The hotel is impeccably maintained and very well-equipped. I am always impressed at how friendly and efficient the staff are; Bravo to them and the managers behind their training!
Great location. Great bed and linens French restaurant was closed on Sunday. Bathroom cabinet and mirror frame had some damage due to humidity
the location,services, welcoming,location, friendly the restaurante of the hotel called Oscar, food wasnot that good, the atmosphere of the restaurante below the emageof thehotel, but thier waters served kindly.
Amazing hotel close to to the shopping area and the Romer. Rooms were were well furnished and the staff was excellent. I accidentally left my glasses at the hotel, and they even shipped them to another German hotel free of charge (the hotel offered to shipped to our house in the US, but we wa tee them so I er so they had no issue shipping the to our hotel in Rothenburg). Everything. Great location, great staff and nice rooms. Highly recommend.
Good service at arrival and with the checkin to the flight. Nice room. Dinner and breakfast excellent. Difficult to shop in this district.
I had a sudden problem with personal transportation, and CARL, the concierge, took care of this problem right away.
*great location , very friendly staff ,excellent service
general atmosphere nothing
The french restaurant, we asked to have a healthy, without animal fat dinner and we got it, it was great. We got a room, which was not made (still not cleaned).
Loved the Hotel. Front Desk was fantastic. They upgraded our room when they couldnt find a twin room for us. Very nice breakfast with lots of choices.I will stay there again!
well restored, older hotel parking was difficult, but that seems to be a common issue in the european cities
Hotel location. Bath and living rooms interior finish, furniture conditions and quality.
Very nice hotel and Frankfurt was great. Wireless Internet was slow within the hotel.
Gym is not complementary. Free internet only in the lobby, internet in room not complementary and very expensive.
The location is excellent. I have booked a executive floor room and got instad a normal double bed room on the 10th floor. One the lower floor there was refurbishment goining on. There was a loud noise so we could not stay in the room. We paid a lot of money for a room that was not usable, because we had to work outside in a cafe. Only by night the noise stopped.
Quiet Hotel - Minibar attendant entered room without knocking- when he found I was eating my lunch he did not excuse himself he just continued to open the ninibar and access and refill the items. Very inconsiderate! The chambre maid did not understand English therefore could not understand my instructions. The price of the breakfast of Eur29 is very high for a buffet breakfast - the same price as the room service breakfast. the equivalent to USD35+ for a simple breakfast is extremely high.
Location,quitness ,staff,room,total lobby environment +elevators. definitelly amenities in the bathroom which are poor comparing to the total style and the reputation of the hotel.
The staff were friendly and the location was excellent. Service was a bit slow at the breakfast buffet.
reception excellent service I have agreed for qiuck check out, but now I dont have the final bill. If you can send me by e-mail&
Liked the high quality of service and the very comfortable room Very much set up for the business person on expenses very expensive breakfasts for example
Excellent Location in Frankfurt which is near Hauptwache. I could go shopping and take things back to hotel easily and continue shopping again. The nice room and nice view. I have the sickness and hotel staff are willing to help and send me to hospital. Next time I will stay in this hotel again.
Male front desk staff.
The Breakfast was nice.The staff were good .
4 meters hight сeiling, transparent shower cabin inside the room, nice viev from the window, spacious room - these all tune a to a good mood!
A good business hotel in the centre of the city
great room and seervice great breakfast buffett need and interior roonm street noise too loud
Girl on reception who gave excellent service and help with our booking could not remember her name, also the beds were very comfortable. Disapointed because the television service in english was not working and we had to visit cinema instead.
Close to metro and shops The room did not have a bath
Resturant,Service,Room small reseption
Very good location, really great room and bed. Breakfast was really good.
Beautiful rooms with a great view.
The location was nice. And the glass shower... Was awesome! The food was okay if you like to eat nothing! Luckily there was a subway down the street! Also I got the Deluxe weekend package...and they never served the champane on arrival...
Great location, 5 minute walk to the shopping area and 10 minute walk to the heart of the Christmas markets. Staff very helpful and accomodating. Breakfast was included in our booking and this made it very good value. We also had free movies included in our stay and free wi-fi. The paternoster lift was a good experience. Lovely, comfortable, spacious, superior room. No complaints, great experience.
Spectacular view on the frankfurter Skyline from the terrace restaurant and bar No direct access to the hotel doorstep for cabs or cars: you have to carry your load from the parking or the square in front of the hotel; breakfast is poor and the part of the restaurant devoted to breakfast tables carries heavy reminiscences of fryin oil still in the morning...
The rooms were tastefully decorated and very spacious and comfortable. The syline views were wonderful especially at night and the children loved the lifts! We had two fairly young children but were told the hotel could only add one single bed in addition to the double. Considering the amount of furniture in the room the writing desk space could easily have been removed and made way for another single. We had to take an inflatable for our second child which was OK but perhaps could have been avoided.
We had wonderfull view and well furnished, comfortable room. Excellent highlight after long-haul flight to Frankfurt.
Nice location. Gives an excellent view of the Frankfurt Skyline.
View of city very expensive phone calls
Central location. Great view. The staff kept hounding me for my "voucher." I explained that I booked through Kayak and there was no voucher. I showed them my receipt, emailed them the receipt twice and printed the receipt out and gave it to Laura on the second night of the stay. Then, when I check out, they ask me for the voucher again! I get back to the U.S. and get an email from them...wanting the voucher. I expect that they'll charge me twice for the room and I'll have to do a charge back through my credit card. The beds are not fit for human consumption. P.S. a "double" room does not mean two beds - it means that you get a room that does not have the toilet and shower completely open!? They charged us 40 euro/night for a roll-away.
We have a room at twenty nineth floor with wide windows. there is a imagine view to the city at the day and at the night
I enjoyed the feeling of security and the convient location. I would have like a clock in the room
The hotel is great; comfortable and clean... ...but reception staff is not friendly enough and no help for carrying the baggages. It is a nightmare when you checkout with your baggages.
location, quality of accomodation
Design and location
The highlight of this fine hotel has got to be the view! For the lack of a better word: it's perfect! Furnishings could be better. Old school tv / radio but that would only matter if you actually pay attention to such things.
Wonderful location for whatever you like to do. very friendly staff.. :) If it only be a bit cheaper ;)
nice pool, comfortable meeting rooms
We liked almost everything specifically the staff Prices of food and drinks
I stayed in the executive room and enjoyed the services available at the executive lounge . The executive staff were very courteous.The reception staff were very professional and helpful. At the moment cannot think of anything .
everything you would expect from this quality of hotel Having a room facing the front road to much traffic noise
Moving to the NH Frankfurt City Hotel Inability to fix internet, missed phone messages, no dial tone on room phone. Not a Starwood experience.
Location is very good for shopping. Renovation being done in the middle of the lobby and right outside.
Service Small breakfast buffet for the price
Location musty smell in rooms
The hotel's main areas are beautiful, and the room was quite nice, Prices for food and beverages were outrageous. High-speed internet access was not offered in my room type.
Excellent location, rooms are very clean, staff are nice and very accommodating. Buffet breakfast is just great! Nice bathrooms. Me and my wife are very satisfied Lobby is a bit small and its ceiling is very low for a hotel lobby.
the location on the Zail street No Parking
Except for no breakfast and flat pillows, all well is good: location, room size, et al. The pillows! What si with the pillows in Germant? Might as well not have them. Need some stiffer pillows, please.
The excellent location, nice and comfort rooms for a good price and good hotel restaurant
I liked location of NH Frankfurt City. I didn`t like cleanliness.
everything was clean, the room is very good. Hotel staff are very safe. The working in the reception were very kind and helpful. there is nobody to take the luggage, i had to take the trolley by my self to carry the luggage to my room. I ordered extra towels and they didn't bring i had to call them 3 times and they still didn't bring them.
The location of the hotel. The tea/coffee making facilities in the room was not maintained.
Location TV is old and should be changed to plasma or LCD
speedy action by employees Japanese breakfast: 1."natoo" is not needed because it can be very peculiar and ugly food for western people. Check the usage of natoo. 2. It is better to keep enough space on the table of Japanese food for putting tray when takes soup or cooked rice into each cup.Check actual movement of taking foods from the table.
spaces room and quiet location Internet connection discontinuous
Staff were brilliant None
Very good location, very clean, excellent staff We were not very pleased with the breakfast
Clean - Quite - New - good location All the tv Chanel was in German Language
Good free internet service Rooms are spartan for a 4 star hotel. Safe did not work.
The location - the staffe where very helpful ... and the room was clean ... I like the arabic channales like mbc The brakefast was in the whole some time I see flies in the morining I think they should change the place ..
We paid 100€/night including the 12€ parking fee. The breakfast was decent and the hotel is located in a very good location, only 2 min walk from the main shopping street. Only about half of the lamps in the room worked when we arrived. After out complaint the staff changed the light bulbs.
Good breakfast and handy to city sites and shopping Not the nicest of neighbourhoods to walk through late at night but no real problems encountered
Very helpful and personable staff.
Very bad shower and stupid shower door.
Friendly staff, all needs catered for. The shower tiles were mouldy (in between the tiles and in the corners of the shower).
Behavior of the staff and reception was excellent That was the 1st time that I saw in that hotel that they didn't change the sheet and pillow cover and blanket cover for next guest! That was the 1st time that I saw some hair and dust on the sheet and pillow cover there. That was my favourite hotel and I wondered!
closeness to downtown
The hotel was really central, clean. Breakfast was good there was a huge selection of food. Staff were friendly and helpful.
location to train no
Staff are very friendly and very helpful. The location of the hotel can also not be faulted. The rooms are a tad on the small side and rather warm
very good staff and excellent location, possibility Russian language TV and free Wi Fi
The bed was comfortable and the staff very helpfu and friendly, very close to Xmas market
It was good place and situation is very good. Breakfast was good. There wasn`t a little "Lobby Bar" .
Very good location The room was perhaps not cleaned as well as it could have been.
All the reception staff were extremely friendly and helpful. The rooms are very spacious, well-equipped and very comfortable for the price. Location is also good -- five minutes walk along the Bleichstrasse to the Eschenheimer Tor; or 5-10 minutes the other way to reach the shops and retail galleries along the Zeil. It is hotel policy to block a large amount on your credit card as security for longer stays -- potentially might be an issue if, like me, you have a relatively low card limit and only one credit card, as your card will then be rendered unusable for the duration of your stay. This is fairly common practice in Germany apparently, so worth clarifying when booking.
The location is excellent. The breakfast is good. The staff are helpfull. The facilities are good. It is very suitable for a family with baby. As we have baby strollers, the doors are not openning automatically and so it was a bit diffecult to open the doors every time.
i think the room is relatively very big, but that's it, Even though each room is equipped with a very nice kitchen. There is no information how to rent kitchen stuff such as a pot and a pan. During my stay, i felt some bothersome to ask how to rent them. So i never used the kitchen. i think it's a waste of money if you choose this residence hotel for using kitchen.
The elevator didn´t work some times.
Very accommodating staff. Nice, big room with kitchenette. Very functional. Laundry facility and little gym/spa in the basement. Very close to the main shopping street in Frankfurt. Very practical Rooms - esp the kitchen - are not clean enough. Gym machines are half broken - need to be serviced.
My three week stay at the LiV'iN Hotel was spectacular. The staff were always pleasant and willing to go above and beyond expectations. I wiill certainly look to stay there again when I return to Frankfurt.
Large apartment style room and proximity to the city centre The room was over heated but windows could be opened. The rate charged was greater than that quoted by Booking.com but remedied after we queried it.
The room I stayed in was excellent They could do with more staff on reception.
We got a beautiful room, fully furnished and comfortable with a very nice view on Frankfurt city line. After a long haul flight a real relief was the sauna located on the basement level. A gem. The only breakfast option seemed rather expensive.
Room is big, people are nice and it is close to city centre. Cleaning is terrible
very friendly and helpful staff.. large rooms but only small bedroom according to the room size.. very close to the city center in a walking way..
Spacy room (apartment), well furnished, good breakfast, clean staff
Good location & excellent value for money
Expensive, less servise and convinient, don't suggest family to go servise apartment, but they lock in the kitch said shall pay add 17 Euro then can open
Very good breakfast, good location and nice staff. The value for money certainly the reason for choose this hotel. Make some improvement in the lift.
no ashtray's in the smoking room, staff couldn't find me on either...appreciate it was opening night
Elegant surroundings. Wonderful breakfast and service. The airconditioning didn't work particularly well and it was pretty warm.
Lovely and helpful staff! Nice and spacious room Kitchen wasnt very well equipped
The perfect location right next to city center, the comfort offered by the apartment at a very good value-for-money price, perfect staff always willing to please you. Underground closed parking is a real plus. If the restaurant's menu will include soups as well, we will really appreciate it.
the hotel suite is confortable. the hoel located next to shopping area.
It is a very quiet and nice place to stay. Just in town center. Very comfortable rooms. Excellent breakfast. No bar (no ice cubs) in the afternoons.
Staff: very friendly and helpful
The location is great. I walked everywhere. It was a safe place. I am a single woman and felt very safe coming back at 10 pm from Old Town Even though i asked for a single room, i am used to single bed being bigger. I live in the USA.
Staff of hotle are cooperative. location good. area is quite. Cancellation and extension should be flexible to fulfill the customer cercumstances
The breakfast was great with good variety. Parking is excellent and free. Our 10 month old daughter was having a nap at checkout time and the hotel was happy with us checking out a little later. Great location, 5 minutes walk to the market (on Saturdays). It is a Christian hotel (part of the German VCH), this may please some people - it doesn't affect the stay (positively or negatively). The decor is from the 80s. But it has been well looked after and very functional.
The hotel is very quiet, still near to the shopping area, the room was large enough foe even longer stay. Parking facilities are wonderful!
The hotel is centrally located and I was able to reach the tourist areas on foot.
Very friendly and helpful staff. Great location with all facilities.
Every thing, the room, the internet, the free minibar, the quitness, the staff, the coffee and tea facility,...etc No thing, in fact it was great.
parking, internet, quiet place, nice room
Good budget hotel.The basic rooms do not have en-suit.Good Breakfast
staff toilet not en-suite
Your rooms are quiet, clean, and nicely furnished. They offer everything I need, and the price level is very reasonable. And very important: Your personnel is very friendly, correct, and relaxed. The atmosphere is just fine. I disliked nothing at all. Just one remark which is not a complaint, only a recommandation. Please run a check or some maintenance on your hot water system - the hot water-flow rate through the shower was a little on the slow side. Nothing serious, however.
the room was cleaned personel was very helpful and kind the bahtroom is separat and there is no internet hotel rooms.
The rooms were the worst i have seen in a hotel for a long time the tv was tiny and placed on top of the mini bar. the rooms were not ensuite which was probably stated on your site but i missed it. the bed tiny and uncomfortable. I paid the same price last year and stayed at the ibis hotel. It was a palace in comparison to this hotel. Very disapointing
Front desk manager was excellent when I checked in. Early morning, the duty personnel was not as helpful and I was unable to find the subway station for airport and had to take taxi. It was very stressful. Taxi ride from train and to airport are quite expensive. For 2 star, it was quite acceptable. Room was clean and comfortable.
very clean, modern, good location, friendly staff and good breakfast. insist on a larger room. the "upgraded" room we got was probably 1/5 of what's shown on the photo. the shower is very near the bed, no door to the bathroom. toilet in a separate area. if your companion is showering with enthusiasm your bed will get wet. the receptionist initially told me that parking was included, but at checkout I was charged 16 euros per night. Not a huge deal, but I was confused, I guess something was lost in translation.
Breakfast was excellent and very good value. Staff were a bit miserable. Don't expect any luxuries but suited my one night transit stop.
Very friendly staff that is ready to help. The location is close to S-Bahn, so you get around very quickly. The shared shower and bathroom facilities are very small.
Very hot whilst I stayed which necessitated the windows wide open all night...unfortunately the trams and ambulances were quite noisy.
Friendly staff.Very clean. Ideal location. Tea/coffee making facilities in room would have been nice but at the price can`t realy complain.
location is good ,staff aren't pro,a bit noisy at night
the breakfast is good. check in time 16:00, but when you ask hotle to check out slightly late, say 16:00,but hotel advise me that it is impossible,o'wise you choose other hotle. I was in hotle from Oct 1-Oct 3, two nights, it is not exhibition busy season, to show a little bit flixible for the hotle should be OK.
The breakfast was great. The room was very small for $100/night. They charged my card in full for a 4 night stay as soon as I made reservation (long before I arrived in Germany). They have a 45 day no cancellation policy, meaning you cannot cancel or alter your reservation within 45 days of your trip. I think their cancellation policy is absurd and completely outside hotel norms. Booking.com falsely advertised that my card would not be charged at time of reservation. buyer beware
1. There is bad smell in the whole Hotel coming from the Cafe below the building which smoking (Hablibubly) 2. Too many noise at late night from drunk people in the street.
position The bathroom need to be repared
good location. clean functional rooms. quiet. staff were offhand and not very courteous.
Excellent price, great location if the Zeil is your target. I've read what other people wrote about heating in the room and Wireless Internet connection - when we stayed there, the room was perfectly heated and the Internet connection quite satisfactory. They didn't let us prolong our check out by 2 hours although the hotel was half empty.
great location,very comfortable and great value nothing wrong at all !
The staff we so friendly and the rooms were immaculate. The location was great, very central and near the underground for such a good price. I would definitely recommend staying here.
the location is perfect, near to everything ,.great staff clean rooms, i've been there twice , and will do again.
Best possible location in the hearth of the city if you like to explore most landmarks by foot. Nice breakfast buffet. All in all excellent value for your money, Difficult to load and unload luggage due to very agressive taxi dirvers at their stand in front of the entrance. Near parking house not easy to find.
The location was great, very convenient for a weekend city trip. Very close from everything. Very friendly people. Breakfast buffet was very nice. Room was clean and all equipped.
cetral location. near fressgasse and other points of interest. pretty old fashioned.
Excellent location....friendly staff.....nice view as my request.... No air conditioner in the room
Lovely comfortable hotel. Very clean room and bathroom. Quiet room at the back of the hotel. The staff were efficient and friendly. Excellent location close to good shopping and Christmas markets.
free good quality wi fi
Excellent position for access to city.and the breakfasts are first class.and the staff are very polite and helpfull No
Perfect location, just several meters from the Romer square! Metro station "Hauptwache" is just 2 minutes away. Small, but comfortable rooms. Bathroom was good, but the bath tube was rather small. It was difficult to wash the hair:-) Friendly staff and good choice for breakfast. maybe the leder was too narrow..
Excellent location near shopping / eating area, easy access to the Messe - journey time just 15 mins. No English language channels on the TV!
good location No air conditioning in 30 degree heat. No english channels on the TV. Hotel is extremely basic but the room rates are very low.
Excellent location for the Frankfurt market, comfortable rooms. Minor comments only:No tea/coffee making facilities. TV had 1 channel only!
stayed in frankfurt 5 times in different hotels This location was great rooms clean when we did find hotel from station it was right on shopping center directions are rubbish
location perfect reception staff might have been more friendly and welcoming
Central location Very poor heating in the room at the 5th floor
The Location of the hotel was fantastic - directly in the centre of Frankfurt, near shopping, tourist attractions etc. There was nothing I didn't like about the hotel.
staff not applicable
We were met at check-in with such a lovely, helpful man who went out of his way to carry our suitcase because the elevator was broken. He also took the time to look up if the post office was open and showed us how to get there on a map. The room was clean, comfy, and spacious. Wide variety for breakfast in the morning! The two double beds put together to make a full bed were on wheels, so it was hard to cuddle together without pushing the beds apart!! It was also a bit stuffy with the windows closed, but a bit noisy with them open (our room overlooked the front, where drunken shouts were heard all night and construction started very early!) But these are minor issues for us. The most concerning thing was the incredibly rude and sour man working behind the desk in the morning. Complete opposite of the man who welcomed us! We heard this man speak curtly and impatiently with several customers as we sat for our breakfast. He should take notes from his kinder, older colleague!
City center location, small hotel with relaxing atmosphere and without noise and croud of people. No