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Location, shuttle service, cleanliness Phone connection to the reception did'nt work so had to go all the way down each time that I wanted to talk to them. That needed to be done often as no crib was supplied for our 6 month although explicitly requested. Upon arrival no crib was in the room, so another request was made, but after being our for the entire evening, upon return no crib was yet in the room. Overall a nice hotel in a good location but disappointed by this issues that were not solved promptly.
The "Faces" restaurant was really lovely and welcoming, and the food was excellent. The airport shuttle was very convenient. The wifi was awful- neither of us were able to connect at all using the free wifi.
The rooms were well-designed, bright, and clean. The free internet is nice, although it is slow. The airport shuttle is convenient. The breakfast is expensive. Perhaps you could offer other options than the full buffet. E.g., continental buffet, order eggs and toast, etc.
convenience. excellent transportation to and from airport wifi never worked in my room
Proximity to FRA and shuttle bus service. Very modern and clean. Nice bar in hotel.
Room was a typical airport airport. We stood in line for two hours to get our confirmed room. Delta had cancelled flights and there was a long line of people wanting a room. I mentioned twice that we were confirmed guests and should be compensated for our long wait in line. We were ignored both times.
cleanliness and quiet setting room was too small
Staff was very efficient and explained everything quickly. Lounge was open late to get a quick bite. Shuttles left every 15 minutes starting at 5am.. I was on that one. No gift shop - wanted a watch in a display case, but no one could open it for me between 8pm and 6 am...
I found using the Internet frustrating. It would just die when I was using it. I tried to downloading a library book and could not do it. Then I paid for the upgrade Internet and it would stop working while I was downloading. The "free" internet was slow.
Clean rooms, friendly staff, modern decor
The Hotel was very modern and close to the airport. The room had a huge bathroom with heated floors. Everything was clean and very comfortable. I stayed on the 9th floor and had a lovely view of the city. I used the pool and the sauna, which were very nice too. The free shuttle was convenient and ran every 15-minutes from the hotel to the airport. I booked my breakfast with the hotel together, which was cheaper then the $28 Euro price that they were asking for at the hotel. I would certainly stay at this hotel again! I booked this hotel through Kayak and at check-out the hotel staff refused to give me a receipt, which I needed in order to get reimbursed by my office. Internet was a bit slow in the room and in the business center.
The shower, bed and pillows were nice. Is all we liked. Terrible customer service starting at the shuttle at the airport. The service did not improve at any point of our stay. We are a couple with a baby and we had 3 bags, a stroller, a car seat and two backpacks and no one offered any help loading or unloading the luggage off the shuttle (while all other shuttles at the airport provided that service for their guests ie Holiday Inn). Nothing changed in the hotel either, we dragged all the bags by ourselves from the shuttle to the room, not something I would expect from a 5 star hotel. The following morning we were trying to take a shuttle but the lady shut the door in front of us while we were trying to bring all the luggage to the bus. The room was ok but a bit small. The satellite TV is lacking entertainment programs in English language.
Access to and from ICE train great.Clean and spacious, luxurious. Restaurant prices on high side. Breakfast not included in room price
Best location Tv channels were not working properly. Tv experience was below averag. Bathroom sink faucet was leaking
the ease of connecting to trains fior busines and shopping.nothing nothing.
Nice location, beautiful room, very quiet for airport.
Bed comfort Room layout Free water bottles Robe+Slippers Restaurant was excellent In-room WiFi not working No Free WiFi everywhere (Lobby yes)
The rooms smelled like people have smoked.
Never leaving the building to go from the train station to the hotel, then to the airport terminal the next morning was incredibly convenient. The window curtains did not close fully at each end of the window, which allowed some light into the room at night. The bathroom floor had a blunt edge of raised stone-like flooring material at the threshold. I had to fold a towel several times and lay it over the threshold in order not to catch my toe and stub it or trip. Poor design!
The rooms were nice and modern, very convenient location. Breakfast is not included and when I was asked if I wanted the breakfast package, the front desk failed to mention it was 25 euro per person before asking to swipe my card. This hotel should never even think of charging 50 euro for what is included at 99 percent of hotels. Their food prices in the restaurants were also absurd across the board. Nice hotel but felt like I was being squeezed for every nickel and dime possible. Expected more than this.
This is the perfect place if you are flying in or out of Frankfurt. I would highly recommend to anyone.
this is a hotel for business travellers who need to be at the airport. and yet, what business traveller does not need internet? the extortionate price of 19 euros gets you horrible, lagging, interrupted, unreliable and slow internet access from your room, and the free wifi in the lobby does not make up for this extortion. when you pay over 200 for the small room already, internet should be included
Very good hotel in overall, good bathroom, amazing people from front desk, good security for the elevators. Poor information on how to get through it from the airport, confusing AC adjustment, below average bed, could be cheaper. Missing more worldwide channels. Could have more food / drink options close. Would be nice to have flight information available at the lobby at least.
Breakfast was very expensive.
Quiet Clean Location directly at the airport
Location Unairconditioned breezeways/hallways.
Location to airport Pricey
This is an airport hotel, and it carries out that function well. The location is obviously great (directly on top of the train station, a comfortable indoor walk away from the terminal). Some earlier reviews suggested that there was a charge for wifi usage; this seems to have changed as the Wifi I used was not only free but stable and decently fast. Nothing reeaally bothered me, but it fosters the typical fear of breathing on the wrong thing for fear you'll be charged for it. They charge a 50-euro fee at check in to cover "incidental expenses" – uh-oh.
Location and facilities. Nice and comfortable room Price is to high for what the hotel offers but the location is top...
Attached to terminal 1. Easy, covered walk to the airport in the AM. Difficult to locate initially. I knew it was essentially in the train station, and it still took us about 20 minutes to find it. Essentially no signs (about hotels) in the train station. We finally took an elevator up (thinking it couldn't be down), then we found signage. Easy after that.
We chose this facility for ease to all transportation.
Best location near airport. Very nice, very friendly staff. Nothing
It was close to the Airport. shuttle bus service available. Staff are very helpful.
Great for a few nights. The rooms are clean and quite. Snacks and drinks are avalivble through the night. Just a hop, skip and a jump to the Airport.
Excellent check-in, fast and efficient. The room is super clean. Nice firm beds that we like. Internet is included. Nothing, all went smoothly
Very closes to airport within walking distance and little cafe to pick up some food if nessary Check in time at 2 pm a little late, rude desk staff member.
We were in transit and it was perfect hotel from that purpose.
non-smoking room had strong cigarette odor
nice, spacious room, excellent shower, 4 minute walk to airport paying for wifi is just stupid at this point.
Receptionist unfriendly. I was told by another very friendly staff member that she is new...
proximity to the airport no free wifi
Excellent location! Cleanliness everywhere ! Nice staff! Good breakfast. I was NOT told that it was necessary to reserve a place on the shuttle bus and found out 5 min before the bus would have left that it was full! I needed to take a taxi to the airport. No complimentary tea or coffee in the room.
Great breakfast included!
This is a run of a mill airport hotel and the room are fine. The airport shuttle only runs every 30 minutes and they charge 4 euro to use it. And the 'free wifi' was too busy to log in to the whole time of my stay. So, basically the only things one really needs at an airport hotel sucked!
Near FRA , good breakfast, Helpful staff, nice rooms No complimentry water in room No english channels on tv.
Nice that it was near the airport. Decent exercise rooms (pretty standard setup). Good internet speed. Clean rooms. It was a comfortable place for spending a couple nights. Breakfast was very good. Restaurant is on the pricey side. I had a poor service experience when I went there for dinner. I started giving my order, and the waitress suddenly walks off to another table that was getting seated, returning 10 minutes later to take my order. Once done eating, it took 20 minutes to get the waitress' attention to get my check, and the restaurant was only about one-third full. I think it was just my particular waitress, for the other seemed to be paying more attention to all her tables. I decided on room service after that, and had a mixed experience. Once it came quickly, the other time it took close to an hour, although I was occupied, so didn't mind.
Needs more signs for the location.
Excellent bed, very helpful staff.
4 Euro charge for the shuttle to go 500 Meters to the airport.
The rooms were clean and comfortable and the shower was good. Always a nice surprise. The rooms have walls that were paper thin. A family with kids was next to me and they were very loud. The breakfast was 20€ - bit steep for a breakfast, it's not the Waldorf Astoria. The staff never mentioned that you need to book a "token" on the shuttle but to get to the airport. I refused to get out because I'd been sitting in the lobby for 30 mins waiting and that was not my fault (or problem). But it was annoying.
I booked non-smoking room, however room that we stayed smelled cigarette.
It's a nice hotel all the way around. Beds are great, bathroom spotless and modern and breakfast very legit! Charging for the airport shuttle bus is bammer, so 2006.
Great service, breakfast, clean modern room I went to get on the shuttle and was told I should have reserved a place. Was not informed of this when I called the night before to check on times. Ended up having to pay $10 for a taxi
I have never stayed at a hotel that had a night light in the bathroom, that was great.Room was very clean. Was disappointed we had to pay for parking at a hotel your lodging at and to take a hotel shuttle ($15 for 2)to the airport. Generally stateside that's an accommodation that has no cost associaled with it.
Very effIciest operation. Everything works. It's clean, quiet and meets all needs. The 15 minutes drive in their big bus was uncomfortable, so many turns, but the value made up for it.
Free internet was terribly slow, but not bad altogether if you need to stay close to the airport for a night.
It provided a very good location for a over night for an early morning departure. The staff was very efficient and the accommodations were very clean.
The Bar and the Staff. One has to pay 7.00 Euros per person to go to the Airport. In similar hotels in the USA and Mexico the service is free of charge. There is NO argument of not providing the service for FREE. The shuttle bus is going any way, with or without passengers!!! We took a TAXI (two persons) en we paid 17.00 Euros, 3 more than if we had used the shuttle bus and we arrived at the precise entrance of the airport.
Very convenient and functional for a brief stay. Location wasn't great.
Staff wifi service
I found the shuttle bus with out any effort, and the schedule was posted on a information board at the hotel shuttle stop. So I knew how long I had to wait for the next shuttle. My room was good, simple and quiet. The bed was comfortable and not hard, so I got a good nights sleep. The food in the restaurant was quite good. I ordered a wake up call and the phone did not ring so I did not get the call. Fortunately, I woke up in time and made my flight!!! I should have used my own alarm clock!! Next time I will just to be sure and have a back up, in case the hotel doesn't get my wake up call in time.
Cozy and comfy
Avoid at all costs!
Good Location, very convenient to airport via free public bus and to ciy with complimentary metro day card. Hotel bus free only to hotel, must pay to go back to airport. Use the free public bus stand on the street in front of the hotel. runs every 20 minutes average. The bar happy hour buy one get one drink free, and friendly bar staffs. Still under construction since March 2015. Wifi signal weak.
Friendly staff. Rooms were recently remodeled and very nice. Very quiet overall. Be prepared to have a rental car or use the shuttle or a taxi. It is only near the airport and nothing else.