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Great location and beautiful rooms. If you workout, you have access to a fantastic health club which next to the hotel. The rooms were what I would expect for a hotel of this calipher. However, common areas such as the lobby were small and became crowded with guests checking in and out. I was disapointed with the level of service from the staff. I had a maid wake me up on a Saturday morning before 8 AM wanting to clean my room. I wasn't even checking out that day. It took a number of staff levels and a fair amount of my time to get that situation resolved to my satifaction.
Personal attention to guests needs and wishes. Rooms were luxurious, comfortable and well kept, I will come back.
From the reception staff to the bar staff - Excellent all around Will stay there again on my way through town. Excellent location
Most everything Nearly nothing but if there is complementary water in the room
Center of the city location, perfect for both shopping, dining and business. Modern decor, great rooms with city views. Front desk is a pleasure to deal with....quick, knowledgeable and will do all possible to help every way the can. No lines or wait time checking in or out. Breakfast is fantastic, both assortment and service. The only hotel really to stay in Frankfurt. For those expecting massively large reception hall, this is not it. It is a boutique hotel, but what a hotel this is.
Rooms were very nice and luxurious. Could of had more selection or bigger areas for eating and drinking on site.
An absolute gem. Make sure you stay there. Nothing
I feel that i am in my country It need to renew
Everything. Best hotel for the value. Breakfast buffett was really goo The food at the Lebanese restaurant was just o k
*great location , very friendly staff ,excellent service
Amazing hotel close to to the shopping area and the Romer. Rooms were were well furnished and the staff was excellent. I accidentally left my glasses at the hotel, and they even shipped them to another German hotel free of charge (the hotel offered to shipped to our house in the US, but we wa tee them so I er so they had no issue shipping the to our hotel in Rothenburg). Everything. Great location, great staff and nice rooms. Highly recommend.
I had a sudden problem with personal transportation, and CARL, the concierge, took care of this problem right away.
Loved the Hotel. Front Desk was fantastic. They upgraded our room when they couldnt find a twin room for us. Very nice breakfast with lots of choices.I will stay there again!
Good service at arrival and with the checkin to the flight. Nice room. Dinner and breakfast excellent. Difficult to shop in this district.
The reception at the hotel was very friendly and helpful, although what was meant to be an upgrade because I had stayed there many times before turned out to be a room for the handicapped! The hotel is impeccably maintained and very well-equipped. I am always impressed at how friendly and efficient the staff are; Bravo to them and the managers behind their training!
well restored, older hotel parking was difficult, but that seems to be a common issue in the european cities
The french restaurant, we asked to have a healthy, without animal fat dinner and we got it, it was great. We got a room, which was not made (still not cleaned).
general atmosphere nothing
the location,services, welcoming,location, friendly the restaurante of the hotel called Oscar, food wasnot that good, the atmosphere of the restaurante below the emageof thehotel, but thier waters served kindly.
Great location. Great bed and linens French restaurant was closed on Sunday. Bathroom cabinet and mirror frame had some damage due to humidity
Except for no breakfast and flat pillows, all well is good: location, room size, et al. The pillows! What si with the pillows in Germant? Might as well not have them. Need some stiffer pillows, please.
everything was clean, the room is very good. Hotel staff are very safe. The working in the reception were very kind and helpful. there is nobody to take the luggage, i had to take the trolley by my self to carry the luggage to my room. I ordered extra towels and they didn't bring i had to call them 3 times and they still didn't bring them.
Excellent location, rooms are very clean, staff are nice and very accommodating. Buffet breakfast is just great! Nice bathrooms. Me and my wife are very satisfied Lobby is a bit small and its ceiling is very low for a hotel lobby.
the location on the Zail street No Parking
Location TV is old and should be changed to plasma or LCD
I liked location of NH Frankfurt City. I didn`t like cleanliness.
speedy action by employees Japanese breakfast: 1."natoo" is not needed because it can be very peculiar and ugly food for western people. Check the usage of natoo. 2. It is better to keep enough space on the table of Japanese food for putting tray when takes soup or cooked rice into each cup.Check actual movement of taking foods from the table.
The location of the hotel. The tea/coffee making facilities in the room was not maintained.
The excellent location, nice and comfort rooms for a good price and good hotel restaurant
Location musty smell in rooms
everything you would expect from this quality of hotel Having a room facing the front road to much traffic noise
Location is very good for shopping. Renovation being done in the middle of the lobby and right outside.
Wonderful location for whatever you like to do. very friendly staff.. :) If it only be a bit cheaper ;)
I stayed in the executive room and enjoyed the services available at the executive lounge . The executive staff were very courteous.The reception staff were very professional and helpful. At the moment cannot think of anything .
We liked almost everything specifically the staff Prices of food and drinks
nice pool, comfortable meeting rooms
The hotel's main areas are beautiful, and the room was quite nice, Prices for food and beverages were outrageous. High-speed internet access was not offered in my room type.
Moving to the NH Frankfurt City Hotel Inability to fix internet, missed phone messages, no dial tone on room phone. Not a Starwood experience.
Service Small breakfast buffet for the price
spaces room and quiet location Internet connection discontinuous
Clean - Quite - New - good location All the tv Chanel was in German Language
Very bad shower and stupid shower door.
Clean, quiet room with decent breakfast provided. Location is a bit off the main street in an area that doesn't feel great. Safe though as the police station is right across the street.
Very good location, very clean, excellent staff We were not very pleased with the breakfast
Good breakfast and handy to city sites and shopping Not the nicest of neighbourhoods to walk through late at night but no real problems encountered
We paid 100€/night including the 12€ parking fee. The breakfast was decent and the hotel is located in a very good location, only 2 min walk from the main shopping street. Only about half of the lamps in the room worked when we arrived. After out complaint the staff changed the light bulbs.
Good free internet service Rooms are spartan for a 4 star hotel. Safe did not work.
The location - the staffe where very helpful ... and the room was clean ... I like the arabic channales like mbc The brakefast was in the whole some time I see flies in the morining I think they should change the place ..
Staff were brilliant None
Very helpful and personable staff.
location to train no
closeness to downtown
Staff are very friendly and very helpful. The location of the hotel can also not be faulted. The rooms are a tad on the small side and rather warm
The hotel was really central, clean. Breakfast was good there was a huge selection of food. Staff were friendly and helpful.
Very good location The room was perhaps not cleaned as well as it could have been.
Behavior of the staff and reception was excellent That was the 1st time that I saw in that hotel that they didn't change the sheet and pillow cover and blanket cover for next guest! That was the 1st time that I saw some hair and dust on the sheet and pillow cover there. That was my favourite hotel and I wondered!
The bed was comfortable and the staff very helpfu and friendly, very close to Xmas market
It was good place and situation is very good. Breakfast was good. There wasn`t a little "Lobby Bar" .
very good staff and excellent location, possibility Russian language TV and free Wi Fi
Friendly staff, all needs catered for. The shower tiles were mouldy (in between the tiles and in the corners of the shower).
The hotel is centrally located and I was able to reach the tourist areas on foot.
Every thing, the room, the internet, the free minibar, the quitness, the staff, the coffee and tea facility,...etc No thing, in fact it was great.
parking, internet, quiet place, nice room
The breakfast was great with good variety. Parking is excellent and free. Our 10 month old daughter was having a nap at checkout time and the hotel was happy with us checking out a little later. Great location, 5 minutes walk to the market (on Saturdays). It is a Christian hotel (part of the German VCH), this may please some people - it doesn't affect the stay (positively or negatively). The decor is from the 80s. But it has been well looked after and very functional.
The hotel is very quiet, still near to the shopping area, the room was large enough foe even longer stay. Parking facilities are wonderful!
It is a very quiet and nice place to stay. Just in town center. Very comfortable rooms. Excellent breakfast. No bar (no ice cubs) in the afternoons.
Staff: very friendly and helpful
Staff of hotle are cooperative. location good. area is quite. Cancellation and extension should be flexible to fulfill the customer cercumstances
The location is great. I walked everywhere. It was a safe place. I am a single woman and felt very safe coming back at 10 pm from Old Town Even though i asked for a single room, i am used to single bed being bigger. I live in the USA.
Very friendly and helpful staff. Great location with all facilities.
Spacy room (apartment), well furnished, good breakfast, clean staff
the hotel suite is confortable. the hoel located next to shopping area.
Lovely and helpful staff! Nice and spacious room Kitchen wasnt very well equipped
The perfect location right next to city center, the comfort offered by the apartment at a very good value-for-money price, perfect staff always willing to please you. Underground closed parking is a real plus. If the restaurant's menu will include soups as well, we will really appreciate it.
Good location & excellent value for money
Very good breakfast, good location and nice staff. The value for money certainly the reason for choose this hotel. Make some improvement in the lift.
no ashtray's in the smoking room, staff couldn't find me on either...appreciate it was opening night
Expensive, less servise and convinient, don't suggest family to go servise apartment, but they lock in the kitch said shall pay add 17 Euro then can open
Elegant surroundings. Wonderful breakfast and service. The airconditioning didn't work particularly well and it was pretty warm.
very friendly and helpful staff.. large rooms but only small bedroom according to the room size.. very close to the city center in a walking way..
Front desk manager was excellent when I checked in. Early morning, the duty personnel was not as helpful and I was unable to find the subway station for airport and had to take taxi. It was very stressful. Taxi ride from train and to airport are quite expensive. For 2 star, it was quite acceptable. Room was clean and comfortable.
Friendly staff.Very clean. Ideal location. Tea/coffee making facilities in room would have been nice but at the price can`t realy complain.
Very friendly staff that is ready to help. The location is close to S-Bahn, so you get around very quickly. The shared shower and bathroom facilities are very small.
Breakfast was excellent and very good value. Staff were a bit miserable. Don't expect any luxuries but suited my one night transit stop.
very clean, modern, good location, friendly staff and good breakfast. insist on a larger room. the "upgraded" room we got was probably 1/5 of what's shown on the photo. the shower is very near the bed, no door to the bathroom. toilet in a separate area. if your companion is showering with enthusiasm your bed will get wet. the receptionist initially told me that parking was included, but at checkout I was charged 16 euros per night. Not a huge deal, but I was confused, I guess something was lost in translation.
the room was cleaned personel was very helpful and kind the bahtroom is separat and there is no internet hotel rooms.
Good budget hotel.The basic rooms do not have en-suit.Good Breakfast
Very hot whilst I stayed which necessitated the windows wide open all night...unfortunately the trams and ambulances were quite noisy.
staff toilet not en-suite
The rooms were the worst i have seen in a hotel for a long time the tv was tiny and placed on top of the mini bar. the rooms were not ensuite which was probably stated on your site but i missed it. the bed tiny and uncomfortable. I paid the same price last year and stayed at the ibis hotel. It was a palace in comparison to this hotel. Very disapointing
Your rooms are quiet, clean, and nicely furnished. They offer everything I need, and the price level is very reasonable. And very important: Your personnel is very friendly, correct, and relaxed. The atmosphere is just fine. I disliked nothing at all. Just one remark which is not a complaint, only a recommandation. Please run a check or some maintenance on your hot water system - the hot water-flow rate through the shower was a little on the slow side. Nothing serious, however.
The breakfast was great. The room was very small for $100/night. They charged my card in full for a 4 night stay as soon as I made reservation (long before I arrived in Germany). They have a 45 day no cancellation policy, meaning you cannot cancel or alter your reservation within 45 days of your trip. I think their cancellation policy is absurd and completely outside hotel norms. Booking.com falsely advertised that my card would not be charged at time of reservation. buyer beware
great location,very comfortable and great value nothing wrong at all !
The staff we so friendly and the rooms were immaculate. The location was great, very central and near the underground for such a good price. I would definitely recommend staying here.
the breakfast is good. check in time 16:00, but when you ask hotle to check out slightly late, say 16:00,but hotel advise me that it is impossible,o'wise you choose other hotle. I was in hotle from Oct 1-Oct 3, two nights, it is not exhibition busy season, to show a little bit flixible for the hotle should be OK.
good location. clean functional rooms. quiet. staff were offhand and not very courteous.
position The bathroom need to be repared
the location is perfect, near to everything ,.great staff clean rooms, i've been there twice , and will do again.
Excellent price, great location if the Zeil is your target. I've read what other people wrote about heating in the room and Wireless Internet connection - when we stayed there, the room was perfectly heated and the Internet connection quite satisfactory. They didn't let us prolong our check out by 2 hours although the hotel was half empty.
location is good ,staff aren't pro,a bit noisy at night
1. There is bad smell in the whole Hotel coming from the Cafe below the building which smoking (Hablibubly) 2. Too many noise at late night from drunk people in the street.
hotel staff was very nice and friendly, lokalization, no
Staff helpful, a little disorganised but on the whole good. Room good for the price, clean and tidy. No complains I enjoyed my stay Only minor things like - My first towel smelled of smoke, bed not the most comfortable, and bright street lighting so room was quite light.
nice aereas are close we had to pay cash to get a bill the water was cold, no hot shower in the evening, the collegue in the morning in another room had the same problem
Nothing at all Hotel deserves zero stars, Dirty, unkempt, depressing, Customer service NON existent.
It had 3 stars but this is really misleading. It is far below average 3-star german hotels. Old furniture, old rooms, old elevator (from 1969!), poor and not professional service, wireless internet was not working from my room..... I had a big problem....they sold my room to someone else and gave me a much smaller room which had a seperate toilet at the end of the corridor.
location 199 euros too high compared to the hotel facilities.
Good value for the money and location was nice. Their website says they have air conditioning and it doesn't although they did provide a fan. Also I called to ask if the wireless internet was free and they said yes. When we checked in, they tried to charge us for it. The internet was not hi-speed like advertised either.
staff were great - room was just what a needed and the location was spot on - away from all the Messe craziness!!
minibar, quiet area, soft bed
Locarion That they say they have parking but if it is full you are screwed, which was my case. No other option but the street which is full and has many restrictions. So please put: limited parking. I only chose this hotel due to parking availability, which was not supplied in the end. And the reception guy was not helpful at all and didn't give me any more options that just say park in the street.
GREAT LOCATION, PLEASANT AND HELPFUL STAFF, ENOYABLE STAY