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Everything. Best hotel for the value. Breakfast buffett was really goo The food at the Lebanese restaurant was just o k
Personal attention to guests needs and wishes. Rooms were luxurious, comfortable and well kept, I will come back.
Rooms were very nice and luxurious. Could of had more selection or bigger areas for eating and drinking on site.
An absolute gem. Make sure you stay there. Nothing
Great location and beautiful rooms. If you workout, you have access to a fantastic health club which next to the hotel. The rooms were what I would expect for a hotel of this calipher. However, common areas such as the lobby were small and became crowded with guests checking in and out. I was disapointed with the level of service from the staff. I had a maid wake me up on a Saturday morning before 8 AM wanting to clean my room. I wasn't even checking out that day. It took a number of staff levels and a fair amount of my time to get that situation resolved to my satifaction.
Most everything Nearly nothing but if there is complementary water in the room
I feel that i am in my country It need to renew
From the reception staff to the bar staff - Excellent all around Will stay there again on my way through town. Excellent location
Center of the city location, perfect for both shopping, dining and business. Modern decor, great rooms with city views. Front desk is a pleasure to deal with....quick, knowledgeable and will do all possible to help every way the can. No lines or wait time checking in or out. Breakfast is fantastic, both assortment and service. The only hotel really to stay in Frankfurt. For those expecting massively large reception hall, this is not it. It is a boutique hotel, but what a hotel this is.
The reception at the hotel was very friendly and helpful, although what was meant to be an upgrade because I had stayed there many times before turned out to be a room for the handicapped! The hotel is impeccably maintained and very well-equipped. I am always impressed at how friendly and efficient the staff are; Bravo to them and the managers behind their training!
Loved the Hotel. Front Desk was fantastic. They upgraded our room when they couldnt find a twin room for us. Very nice breakfast with lots of choices.I will stay there again!
general atmosphere nothing
Great location. Great bed and linens French restaurant was closed on Sunday. Bathroom cabinet and mirror frame had some damage due to humidity
Good service at arrival and with the checkin to the flight. Nice room. Dinner and breakfast excellent. Difficult to shop in this district.
*great location , very friendly staff ,excellent service
well restored, older hotel parking was difficult, but that seems to be a common issue in the european cities
Amazing hotel close to to the shopping area and the Romer. Rooms were were well furnished and the staff was excellent. I accidentally left my glasses at the hotel, and they even shipped them to another German hotel free of charge (the hotel offered to shipped to our house in the US, but we wa tee them so I er so they had no issue shipping the to our hotel in Rothenburg). Everything. Great location, great staff and nice rooms. Highly recommend.
the location,services, welcoming,location, friendly the restaurante of the hotel called Oscar, food wasnot that good, the atmosphere of the restaurante below the emageof thehotel, but thier waters served kindly.
I had a sudden problem with personal transportation, and CARL, the concierge, took care of this problem right away.
The french restaurant, we asked to have a healthy, without animal fat dinner and we got it, it was great. We got a room, which was not made (still not cleaned).
Great location, 5 minute walk to the shopping area and 10 minute walk to the heart of the Christmas markets. Staff very helpful and accomodating. Breakfast was included in our booking and this made it very good value. We also had free movies included in our stay and free wi-fi. The paternoster lift was a good experience. Lovely, comfortable, spacious, superior room. No complaints, great experience.
The location was nice. And the glass shower... Was awesome! The food was okay if you like to eat nothing! Luckily there was a subway down the street! Also I got the Deluxe weekend package...and they never served the champane on arrival...
Close to metro and shops The room did not have a bath
great room and seervice great breakfast buffett need and interior roonm street noise too loud
A good business hotel in the centre of the city
Very good location, really great room and bed. Breakfast was really good.
Spectacular view on the frankfurter Skyline from the terrace restaurant and bar No direct access to the hotel doorstep for cabs or cars: you have to carry your load from the parking or the square in front of the hotel; breakfast is poor and the part of the restaurant devoted to breakfast tables carries heavy reminiscences of fryin oil still in the morning...
Resturant,Service,Room small reseption
4 meters hight сeiling, transparent shower cabin inside the room, nice viev from the window, spacious room - these all tune a to a good mood!
Beautiful rooms with a great view.
Girl on reception who gave excellent service and help with our booking could not remember her name, also the beds were very comfortable. Disapointed because the television service in english was not working and we had to visit cinema instead.
Quiet Hotel - Minibar attendant entered room without knocking- when he found I was eating my lunch he did not excuse himself he just continued to open the ninibar and access and refill the items. Very inconsiderate! The chambre maid did not understand English therefore could not understand my instructions. The price of the breakfast of Eur29 is very high for a buffet breakfast - the same price as the room service breakfast. the equivalent to USD35+ for a simple breakfast is extremely high.
The Breakfast was nice.The staff were good .
Very nice hotel and Frankfurt was great. Wireless Internet was slow within the hotel.
Excellent Location in Frankfurt which is near Hauptwache. I could go shopping and take things back to hotel easily and continue shopping again. The nice room and nice view. I have the sickness and hotel staff are willing to help and send me to hospital. Next time I will stay in this hotel again.
The location is excellent. I have booked a executive floor room and got instad a normal double bed room on the 10th floor. One the lower floor there was refurbishment goining on. There was a loud noise so we could not stay in the room. We paid a lot of money for a room that was not usable, because we had to work outside in a cafe. Only by night the noise stopped.
Location,quitness ,staff,room,total lobby environment +elevators. definitelly amenities in the bathroom which are poor comparing to the total style and the reputation of the hotel.
Hotel location. Bath and living rooms interior finish, furniture conditions and quality.
Liked the high quality of service and the very comfortable room Very much set up for the business person on expenses very expensive breakfasts for example
Male front desk staff.
reception excellent service I have agreed for qiuck check out, but now I dont have the final bill. If you can send me by e-mail&
Gym is not complementary. Free internet only in the lobby, internet in room not complementary and very expensive.
The staff were friendly and the location was excellent. Service was a bit slow at the breakfast buffet.
The hotel is great; comfortable and clean... ...but reception staff is not friendly enough and no help for carrying the baggages. It is a nightmare when you checkout with your baggages.
I enjoyed the feeling of security and the convient location. I would have like a clock in the room
Nice location. Gives an excellent view of the Frankfurt Skyline.
location, quality of accomodation
Design and location
The rooms were tastefully decorated and very spacious and comfortable. The syline views were wonderful especially at night and the children loved the lifts! We had two fairly young children but were told the hotel could only add one single bed in addition to the double. Considering the amount of furniture in the room the writing desk space could easily have been removed and made way for another single. We had to take an inflatable for our second child which was OK but perhaps could have been avoided.
We had wonderfull view and well furnished, comfortable room. Excellent highlight after long-haul flight to Frankfurt.
View of city very expensive phone calls
Central location. Great view. The staff kept hounding me for my "voucher." I explained that I booked through Kayak and there was no voucher. I showed them my receipt, emailed them the receipt twice and printed the receipt out and gave it to Laura on the second night of the stay. Then, when I check out, they ask me for the voucher again! I get back to the U.S. and get an email from them...wanting the voucher. I expect that they'll charge me twice for the room and I'll have to do a charge back through my credit card. The beds are not fit for human consumption. P.S. a "double" room does not mean two beds - it means that you get a room that does not have the toilet and shower completely open!? They charged us 40 euro/night for a roll-away.
The highlight of this fine hotel has got to be the view! For the lack of a better word: it's perfect! Furnishings could be better. Old school tv / radio but that would only matter if you actually pay attention to such things.
We have a room at twenty nineth floor with wide windows. there is a imagine view to the city at the day and at the night
Service Small breakfast buffet for the price
Location musty smell in rooms
nice pool, comfortable meeting rooms
Location is very good for shopping. Renovation being done in the middle of the lobby and right outside.
I stayed in the executive room and enjoyed the services available at the executive lounge . The executive staff were very courteous.The reception staff were very professional and helpful. At the moment cannot think of anything .
We liked almost everything specifically the staff Prices of food and drinks
everything you would expect from this quality of hotel Having a room facing the front road to much traffic noise
Wonderful location for whatever you like to do. very friendly staff.. :) If it only be a bit cheaper ;)
Moving to the NH Frankfurt City Hotel Inability to fix internet, missed phone messages, no dial tone on room phone. Not a Starwood experience.
The hotel's main areas are beautiful, and the room was quite nice, Prices for food and beverages were outrageous. High-speed internet access was not offered in my room type.
The size of appartment was very good, plenty of space. The fitness facilities and swimming pool also very good.
The hotel staff are fairly kind, the rooms and facilities are very clean and well-maintained.
Brand new hotel in great city centre location (about 20 min walk from and exhibition halls). Very friendly staff and excellent facilities.
Great staff and location.
The apartment was excellent, we had booked a studio but on arrival were given a free upgrade to a 1 bed apartment on the 15th floor. The view was fantastic and the apartment spacious, clean and very quiet. Its location was such that it was easy to find from the station, and only a 10min stroll to the old town or across the river. nothing
it is not just a hotel room but a studio.makes the stay much more confortable.
The staff at the hotel were very helpful and friendly. Our room was large, comfortable, and modern. We had a beautiful view of the city from our room on the 16th floor. The hotel was just outside of what I would consider the "seedy" area of Frankfurt--near the train station. Just walk the opposite direction (east) and the area is beautiful. Very close to the river, Sachsenhausen, and the Romer. We parked our car when we arrived and didn't need it once--almost everything is in walking distance. We would stay here again without question. The staff at the restaurant was very nice but the food was pretty mediocre. Eat elsewhere.
Great view. I have stay in 15th floor. Amzing.
Spacious new apartments ideally located in the city. Very kind staff.
very good staff and excellent location, possibility Russian language TV and free Wi Fi
Very good location The room was perhaps not cleaned as well as it could have been.
Behavior of the staff and reception was excellent That was the 1st time that I saw in that hotel that they didn't change the sheet and pillow cover and blanket cover for next guest! That was the 1st time that I saw some hair and dust on the sheet and pillow cover there. That was my favourite hotel and I wondered!
The hotel was really central, clean. Breakfast was good there was a huge selection of food. Staff were friendly and helpful.
Friendly staff, all needs catered for. The shower tiles were mouldy (in between the tiles and in the corners of the shower).
closeness to downtown
It was good place and situation is very good. Breakfast was good. There wasn`t a little "Lobby Bar" .
Staff are very friendly and very helpful. The location of the hotel can also not be faulted. The rooms are a tad on the small side and rather warm
location to train no
The bed was comfortable and the staff very helpfu and friendly, very close to Xmas market
We paid 100€/night including the 12€ parking fee. The breakfast was decent and the hotel is located in a very good location, only 2 min walk from the main shopping street. Only about half of the lamps in the room worked when we arrived. After out complaint the staff changed the light bulbs.
Very good location, very clean, excellent staff We were not very pleased with the breakfast
Good breakfast and handy to city sites and shopping Not the nicest of neighbourhoods to walk through late at night but no real problems encountered
Very bad shower and stupid shower door.
Very helpful and personable staff.
Clean, quiet room with decent breakfast provided. Location is a bit off the main street in an area that doesn't feel great. Safe though as the police station is right across the street.
spaces room and quiet location Internet connection discontinuous
Clean - Quite - New - good location All the tv Chanel was in German Language
The location - the staffe where very helpful ... and the room was clean ... I like the arabic channales like mbc The brakefast was in the whole some time I see flies in the morining I think they should change the place ..
Good free internet service Rooms are spartan for a 4 star hotel. Safe did not work.
Staff were brilliant None
Very friendly and helpful staff. Great location with all facilities.
Staff of hotle are cooperative. location good. area is quite. Cancellation and extension should be flexible to fulfill the customer cercumstances
Staff: very friendly and helpful
Every thing, the room, the internet, the free minibar, the quitness, the staff, the coffee and tea facility,...etc No thing, in fact it was great.
The breakfast was great with good variety. Parking is excellent and free. Our 10 month old daughter was having a nap at checkout time and the hotel was happy with us checking out a little later. Great location, 5 minutes walk to the market (on Saturdays). It is a Christian hotel (part of the German VCH), this may please some people - it doesn't affect the stay (positively or negatively). The decor is from the 80s. But it has been well looked after and very functional.
It is a very quiet and nice place to stay. Just in town center. Very comfortable rooms. Excellent breakfast. No bar (no ice cubs) in the afternoons.
The hotel is centrally located and I was able to reach the tourist areas on foot.
The hotel is very quiet, still near to the shopping area, the room was large enough foe even longer stay. Parking facilities are wonderful!
The location is great. I walked everywhere. It was a safe place. I am a single woman and felt very safe coming back at 10 pm from Old Town Even though i asked for a single room, i am used to single bed being bigger. I live in the USA.
parking, internet, quiet place, nice room
The location was great, very convenient for a weekend city trip. Very close from everything. Very friendly people. Breakfast buffet was very nice. Room was clean and all equipped.
Lovely comfortable hotel. Very clean room and bathroom. Quiet room at the back of the hotel. The staff were efficient and friendly. Excellent location close to good shopping and Christmas markets.
Excellent location....friendly staff.....nice view as my request.... No air conditioner in the room
free good quality wi fi
Best possible location in the hearth of the city if you like to explore most landmarks by foot. Nice breakfast buffet. All in all excellent value for your money, Difficult to load and unload luggage due to very agressive taxi dirvers at their stand in front of the entrance. Near parking house not easy to find.
cetral location. near fressgasse and other points of interest. pretty old fashioned.
Excellent position for access to city.and the breakfasts are first class.and the staff are very polite and helpfull No
Excellent location near shopping / eating area, easy access to the Messe - journey time just 15 mins. No English language channels on the TV!
Coffee available all day free of charge. Nice small outdoor area for my room. Nothing really.
good location No air conditioning in 30 degree heat. No english channels on the TV. Hotel is extremely basic but the room rates are very low.
location perfect reception staff might have been more friendly and welcoming
Excellent location for the Frankfurt market, comfortable rooms. Minor comments only:No tea/coffee making facilities. TV had 1 channel only!
Central location Very poor heating in the room at the 5th floor
We were met at check-in with such a lovely, helpful man who went out of his way to carry our suitcase because the elevator was broken. He also took the time to look up if the post office was open and showed us how to get there on a map. The room was clean, comfy, and spacious. Wide variety for breakfast in the morning! The two double beds put together to make a full bed were on wheels, so it was hard to cuddle together without pushing the beds apart!! It was also a bit stuffy with the windows closed, but a bit noisy with them open (our room overlooked the front, where drunken shouts were heard all night and construction started very early!) But these are minor issues for us. The most concerning thing was the incredibly rude and sour man working behind the desk in the morning. Complete opposite of the man who welcomed us! We heard this man speak curtly and impatiently with several customers as we sat for our breakfast. He should take notes from his kinder, older colleague!
staff not applicable
City center location, small hotel with relaxing atmosphere and without noise and croud of people. No
Perfect location, just several meters from the Romer square! Metro station "Hauptwache" is just 2 minutes away. Small, but comfortable rooms. Bathroom was good, but the bath tube was rather small. It was difficult to wash the hair:-) Friendly staff and good choice for breakfast. maybe the leder was too narrow..
The Location of the hotel was fantastic - directly in the centre of Frankfurt, near shopping, tourist attractions etc. There was nothing I didn't like about the hotel.
stayed in frankfurt 5 times in different hotels This location was great rooms clean when we did find hotel from station it was right on shopping center directions are rubbish