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Convenience to City Centre; also an employee of your establishment stands out as one of the most helpful, considerate and friendly persons in your hotel. Her name is Dorothea Reif, she went out of her way to make our early morning arrival, a pleasant experience by arranging a room right away. Also, several of your staff assisted us in obtaining tickets for the tram - we certainly needed all the help we could get. We found the room a bit small, that would be our only comment.
This was our second stay at Motel One in Frankfurt and as for the first stay the experience was great. If I had known Motel One hotels were throughout germany we would have stay at them in the other cities we visited. Rooms could have been a bit bigger
The staff was very helpful and nice. Although it is not right in the middle of all the attraction, it is still very well located, only a few stops from the city center by tram nr. 11, which stops right in front of the hotel. No free internet anywhere in the hotel. It was a little bit on the expensive side, but I guess we may have been there during an important event in Frankfurt, when most hotels are more expensive.
clean, quick & easy loud, buildingsite next to hotel
Hekpful staff. Availability of transport to city centre. Cost
nice design, close to the city had to pay extra for parking
The bath room is big comapre to the price, quite clean. the hotel don't supply iron.
The rooms where clean and cozy. Nothing in particular
Good location, clean and quiet.
Clean, inexpensive, good breakfast difficulty getting a taxi
Nice comfortable hotel, close to the centre but in a calm residendial erea
Quiet neighbourhood, and quiet hotel. Very helpful reception staff.
Bright and airy atmosphere. With one exception everything worked easily. The bed was very comfortable. The staff were all very friendly and helpful. I would have liked a little more in the way of a "personal touch" to the room. The shower head was defective and if I had been staying longer I would have asked to have it replaced. I would have appreciated some mini toiletries (as is normal in hotels of this standard). I tried to only have one towel changed after my first night but despite doing as instructed (placing the towel I needed replacing in the bath tub) all my towels were replaced. I therefore kept the Do Not Disturb sign on the outside of the door in order to stop my room being attended to at all. Breakfast was fine. Very nice to have fresh bread served but please could it be sliced properly, in a machine before putting out; leaving this to the guests to do with a bread knife is neither hygenic nor practical.
hotel staff were very friendly and helpful everything was ok.. only pillows not very comfy
In a quiet area, yet very central to shopping areas. Great breakfast. seems new, or recently renovated
cleanliness of the room
The lobby and registration area are very inviting and stylish. The staff was very helpful. The beds were great and the breakfast was excellent.
Convenient location for my purposes, car parking was very secure although perhaps pricey. Air conditioning in the bedrooms would be welcome for a summer visit.
the staff was helpful, rooms were clean
The room was very large and everything was very clean and upper class.
This is, by far, one of my best hotel experiences ever. The staff is amazing. The restaurant is incredible. The chefs take personal interest in the customer. If you do not need to be in the centre of town, I would encourage a stay here. They are amazing.
Great idea - free self service coffee machine making excellent coffee, free still or sparkling mineral water to take with you on your day's outing. Easy access to public transport from the hotel, and a cheap bakery next door, so the free coffee + cheap pastries made for a great start to each morning. Small, dimly lit room, basic but adequate. Slow wireless internet.
very friendly desk personel, high class clean, very good design and comfortable bed. out side of this hotel restoran name is Vapiano is excellent and very cheap
Originality of the decoration, kindness of the staff
Efficient, friendly staff. They allow you to choose the room design that you like. The rooms are fantastic!
location and the room was good Staff were not very helpful regarding info on the area and not very willing to help when asked for restaurant recommendations etc. Also the bar was only open one night and very expensive
No heat in the room
High quality everything--from the staff to the room facilities/design--wireless internet, place for my ipod. I felt better than at home :) Very cozy hotel with great service and nice friendly people. No
Excellent service making checkin and checkout a pleasure friendly staff
Very friendly and helpful staff and really nice, comfortable and exciting rooms. The rooms have personality and style! Good bed and nice bathroom. They have a very good restaurant (see reviews on Open table), which we didn't try though. Good value for Money Location: it feels a little off and the immediate area was a without charm. Taxi to the city centre is 12-15 minutes and about €12 and going to the Messe (our reason for the trip) took 20-30 minutes (Walking and one change). Nice, but next time we'll stay closer to the Messe and restaurants. Only big dissapointment is breakfast - very average and cost €18
Reasonable business class hotel Would prefer if there was a bit more lighting in the rooms!
The design of the hotel and simplicity. The breakfast and food options are asking...need to improve.
this hotel is clean & comfort, good located near the train station. There is complimentary tea&coffee at the lobby
We were in many cities and hotels/hostels all over Europe, but that hotel was the best prize/value we ever met. The staff was helpful, the room was clean the the matrac was comfortable. Super bathrom and kitchen. So that was four star for the prize of two star...
staff very friendly and helpful
Clean, quiet, well connected to the city center, we struggled a bit to find it - the room was a bit too warm
whereas the hotel is not in the city center, it still very easily reachable
Easy to get to tram, U or S trains, The restaurant was excellent, internet access/signal strength execclent, Rate from Hotel room phone was better than my cell phone to call USA. (.52 for 3 minutes) Coffee Maker & Refrig great little cook top and Microwave too, but no Iron
Large room, very comfortable shower
Convenient, even though not in city center: round the corner from a tram stop and a very short walk from the underground train. Staff helpful with suggestions and directions. While an excellent value for most of our stay, we paid +/- quadruple the normal rate for our first two days -- because, though as most hotels do, GLH charges premium rates during the Bookfair.
Iam sorry nothing. It was the worst staying experience i ever have had.
price, location and cleanliness none
Location, cheap, good quality Smoking in the lobby
Not much really. 3 stars...lol...more like 1! First Beware! Internet access means they have one old computer in the lobby that you can use, albeit no one else is! They do not have wifi access! Also room was a bit depressing I couldnt wait to get out. Its okay if you are with a few friends trying to save a few bucks...but this is a 1 star hotel. Also...I usually never review but had to for this one.
staff, very help full and polite rooms are bit out of date and not corresponde with price during the fair
The location was good - close to the UBahn and Strassenbahn, the staff was friendly, and there were free apples in the lobby. The facilities did not match the pictures from booking.com, the room furniture was very old (including a radio that looked like it came from the 70s), the curtains were kitchy/old, and the overall feel was rundown.
Staff was very friendly and spoke English. The location, right off the ZOO U6 stop, was very convenient, and it was walking distance for me to the Konstablerwache U5 stop.
Quite Could have been better if I had stayed in main hotel block
Nice spot, Metro just in front of the door, nice people, good beds. No comfort hotel but perfect for a citytrip or conference stay when the conference hotel is too expensive.
The proximity to the zoo and the airport were excellent. We loved the excellent zoo. I have looked forward to this for a long time.
location and clean room Rooms need a refurbish
For what you pay for, the accommodations were fantastic. Room, fridge, TV, elevator were all small, but functional. The bathroom was well stocked and clean; the beds were exceptionally comfortable. The street outside the hotel was quiet (which is important as the window needs to be open in warm weather as there is no AC). Location was awesome: very safe, quiet, pretty area, across the street from the metro and zoo, with stores and restaurants not too far away. The hallway outside the rooms is loud (stone floors with poorly insulated room doors); this was not a major issue as there was not a lot of hallway traffic, but some may be disturbed by it.
Heater did not work. Could not repair it on arrival night. Had to move wife and 2 children to another room. Heater wasnt working well in this room either. Had a very cold night. No availability for extra bed.
Downtown location but very calm. Good beds. The breakfast could be improved and was rather simple.
We were staying only one night. Because we don't have a conection flight to Vilnius from Osaka. It was very good for that, not far from train to airport and not expensive.
Central location, only 10 minute walk to the centre of Frankfurt Room smelled of cigarette smoke. The room was not very clean in general. Staff wasn't very friendly.
convenience of location to zoo,shopping and subway No hot water for one night and was very noisy at night as plumber was fixing pipes and guests were constantly going in out of rooms...too noisy could not sleep...it was not quiet
location and price elevator very noisy
I am an experienced traveller, and always inspect my room upon arrival. Upon checking behind the headboard of the bead, I three small, white, multilegged bugs (_not_ bed bugs, but nasty nevertheless and very much alive) along with a seeming lifetime's worth of dead skin flakes and other grotesque signs that this place had not been cleaned in ages. Took one of the bugs to the front desk in a tissue, said I wasn't comfortable staying in a place this unclean, and asked for my money back. They offered me another room, but I really didn't want to stay there. In the end, they refused to refund my money. Don't go to this place.
Friendly and helpful staff, just a few steps away from U6/7 Zoo station, quiet neighborhood, nice breakfast included Wi-fi works ok, but could use upgrading. Tip: Wi-fi works better in breakfast room. Listing says free internet, but hotel charges 10 Euro per stay.
Location is ok. Bathroom is clean & tidy. Hotel lobby is small but clean and nice contemporary design Bedroom is small with no adequate lighting. Breakfast was a disappointment. Costly for its price
Good breakfast and quiet location, close to the Metro and the Zoo. We had a reservation for a double room. When we've arrived, the receptionist sent us in the basement, in a room with two separated bed, no private WC and near the hotel closet. After some claims, we've obtained a new smaller room, with private WC but with a small bed. At least, for the day after, we have obtained a new and decent double room... how much effort!
Not much to say basic at best did the job for the one night we stayed there. This hotel is the true definition of u get what u pay for The room was tiny and the carpet reeked of almost like a urine smell there was some weird brown stain in the corner of the room. The shower door didn't actually close u just had to push it and hope for the best. With all the competition close by like motel one it's definitely not worth the stay
Front office staff was pleasant and helpful, spoke great english. Good breakfast. run-down room, needs updating. (rm 400) squishy mattress, one bed had loud springs, every time my husband moved, it made unpleasant sounds.
Good location, easy access to subway, close to city center, quiet neighborhood bath tube does not have a curtain to prevent the bath room to be completely wet when someone is having a bath, needs a holder for the shower on the bath tube so one can use both hands to wash himself
Excellent location for shopping, near S banh, breakfast ok. Need do general cleaning!
excellent location near to old town, very clean. Our lady receptionist was extremely friendly and helpful and very pleasant no
the hearer didn`t work
Friendly staff at desk. Cracked santary ware.No shower curtain.Lack of hot water.Smelly room.Uncomfortable bed/bedding.cheap room furnishings.Barely adequate breakfast in contrast to the sumptious feast promised.Overcrowded dining room making it impossible to sit comfortably to eat. In short, the worst hotel from your site I have ever stayed at....no way is it worth 3 stars and must rank as the poorest value for money I have ever experienced. you should check it it yourselves with a view to removing it from your register.
Nice clean rooms. Good value for money. Excellent sumptuous breakfast included in the rent. Great hotel that I will recommend to all. Nothing at all
that it was clean there was no kettle
very good location. u-ban is at the end of the road. or you can walk into frankfurt. just at a strole it only 10 min. chaos at breakfast. no room to sit. and you have to pay extra if you want more than a bun and tea.also don't take up the offer of a room upgrade, we did and got the more or less the same room as we got last year.
there bathroom and wc The staff didnt even try to make our stay plesant
For my purpose the hotel was good situated, near to U-bahn, S-bahn and fairly near to vivid quartiers of the city Franfurt. The price was fair according to Buchmesse-time and in comparison to other hotels I heard of during my stay. According to the size of the room, the inconvenience of staircases the price was in general comparason rather high. The staff was very friendly, polite and helpful.
Nothing Strange hotel. The entrance to the room is going by bathroom. Pictures from hotel's side are from another one. 10 EUR for internet by day. Never again!!!!!
Everything was fine and excellent hotel stuff.
nichts dirty rooms
The room was very clean, the hotel it's far from red light area The hotel staff doesn't speak english well, and the room was a bit noisy due to very tiny wall of the hotel
The owner is very honest and he tried to do his best after he made mistake about my reservation. And the location is not bad because it is very close to the nearest station(undergraund and s-bahn station) and 10 minutes on foot to the center. Door lock system was still old (not card-key but normal key) and hotel guests have to return the key in the post when the reception is closed. I felt the security of this hotel was not safe enough, although nothing happened. But it might be enought as long as nothing happens.
The location was great! Only 2 minutes from the zoo and 10 minutes from Konstablerwache! And it was in a quiet side street, so not noisy at all! We got 2 double rooms (one was a triple one)! Clean, simple and functional. Value for money.