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not flexable to change reservations rseservation managment
I did not like it The staff, the treatment . I paid for room with AC and the AC was not working. I've requested the reception to fix the AC Iwhen I eft in the morning, unfortunately I came at 19:00 and they haven't fix the AC, then after several tries with the hotel staff they send a technician to fix it, yet the AC it's not cooling and then I went by myself to the reception and asked them either to fix it or change the room with a good AC. Believe it or not he told me I can't do any thing for u and he was so careless, I started loss my temper and after a lot of discussions and shouting he said I don't have room similar to your room and I'll give u a smaller room (down grade) without any apology or compliments mean while they did not pay back to me the difference I.e. they are not honest . I don't recommend any one go to this hotel and you can contact me at any time if any one need further clarification .... Thanks
Clean room, nice breakfast.
Quality of rooms - was very good The only thing we could criticise (and it is being picky) is that the frosted glass bathroom wall was annoying, as it lit up the whole room during middle of the night toilet excursions
Convenient location, cleanliness
The room was neat, and the price was great. Also, the room size was good. I wished if there were more english channels beside CNN and BBC.
location was very good , staff service and reply to request was polite and efficient , I will be happy to return . during the fairs prices are too high
in my case the best was few steps from the railway station. i travelled a lot during my stay at frankfurt the breakfast could includ more dishes
Location and quality 2nd. night we had water leakage from the ceiling of the bathroom, 3rd night we had no water wahtsoever - no refund was offered except free breakfast.
very convenient location (close to the fair and close to the main station); at the same time my room was very quiet, no noise at all; excellent room, large bathroom with shower and bath tab; nice bed, pillows, blankets - everything! and free wireless internet in the room, easy to handle; hotel staff very helpful, polite, many thanks! few international TV channels and a little bit better breakfast (with better selection of hot meals) would make this hotel perfect; but with laptop, dvd films and internet I did not feel any inconvenience about TV
Nice hotel, good designe
The actual hotel and rooms was the most fantastically designed hotel i have ever stayed in, staff were friendly and entertainment at night was superb. I would'nt fault this hotel at all but my only minor complaint was that there wasnt tea and coffee provided in the rooms.
wifi signal needs to be better in rooms.there is no chance that you can be online from the rooms
friendly staff furniture in breakfast room sometimes uncomfortable (small tables)
The hotel was one of the best hotels I've stayed at recently. The staff are really nice and do not hesitate to help, the Gibson music room was a really nice touch as were the free iPads you can get for the duration of your stay. They also offer a free three hour car rent, and the food is exceptional. With open bathrooms this hotel is obviously suited for solo travelers and xouples but not families :-).
I enjoy the life music with a good food and reasonable price at the restaurant.
Very friendly staff ; understanding towards the children; basic but well prepared and very tasty food rooms beautyful but small (for two adults with two small children)
Nice room, perfect interieur and service My room to the street was to noisy, I will book one to the backyard next time
Close to Messe, near the tram line; good food and tasty cocktails, hip space and rooms. Free bikes! They have an affiliation with a gym but there was a hug disconnect between the front desk staff and the gym itself; make sure you get a clear breakdown of what is offered. \ The biggest complaint though, was someone on my team had booked a room through an online vendor, but her father died the night before; when she tried to cancel, they weren't willing to work with her because of the online booking; they wanted to charge her for 90% of the room. Short-sighted of them, as we stay there for a trade show every year. Best they could offer was a credit for a few months. I tried to talk to them but they were not willing to negotiate. Too bad, as we liked the place but probably won't stay there again.
small size, comfort, service, breakfast, beds decor
Rooms were large and comfortable - beautifully designed. Staff were very helpful. Location was handy to the city and main train station. Some staff and restaurant tended to the "too cool for school" side of things.
Small room but you can get everything you need; 3 minutes to main train station. You can see a lot drug addicts in the street close the hotel.
The hotel staff where extremely friendly and the service was excellent I would definitley recommend this hotel to my friends. No I was with my mother and younger sister and we had a triple room. To be fair we checked out at six am and they had a breakfast ready forus we were very impressed.
the Location, very clean,
Location was great. Staff was very kind and helpful. All I needed as a businessman was available. My room was very small but tidy. The lift was a bit lazy.
The room was very clean and modern. The buffet breakfast was really good. The room was smaller than I expected.
Location close to the railway station, fantastis breakfast, very clean and modern decor and very friendly and helpful staff. We loved it
good design but very tight rooms as usual in most frankfort hotels they offer a very tight studios and call it single rooms,,,,,,i advise always to book a double---which is tight as well---instead of having a very tight single rooms which is so bad kind of rooms and expensive too
It's very clean The lift is too small
Elegant; extremely clean; excellent staff.
Convenient (close to the train station), surprisingly quiet, clean, relatively inexpensive.
cleanliness and the helpful staff
ambience no coffee in the room
The hotel staff are wonderful and helpful better to have hard mattress and missed the tea/coffee makers in the rooms
The staff was really helpful....Breakfast perfect...
Everything was so clean, the staff were all extremely enthusiastic and accommodating. Parking is a tad problematic, but even here they offered suggestions and tried to make the most of it.
.Breakfast was good and the reception was helpful and very friendly. sometimes Wi-fi was disconnected.
Rooms are very well insonorised, clean and nicely and originally furnished. Breakfast is very good and accurate. Heating was not working, and personnel did not remedy. No courtesy room: if you leave in the evening it is a bit annoying.
Very good breakfast and really nice staff Actually twin room means that you will have one bad but with two covers, what' s not really comfortable.
If you like minimal design, you should see this place.
Breakfast is incredible. I never saw so many different fruits and berries served at a hotel. The location is very convenient. The wifi is unstable and depends on room location.
Very nice hotel. Minimalist and modern design. I enjoyed my stay. It is also very close to the train stations which is convenient.
Pets in the hotel togeather with other guests
A thank you to all your staff for the friendliness during our stay. The exhibition was tiring and it was lovely to be greated with a smile when you walked back into the Hotel.
air conditions was not working fine enough
it was a very friemdly and clean , good returent. service was wonderful we like every thing about it
value for money. Nothing
Nice and clean hotel I was difficult to find as GPS did not respond to street name, But we were happy to find this nice hotel
Very very clean:-))))
I liked every thing, it was more than my expectations>n my opinion ; it is the best in Frankfurt. parking was a bit costy, but we found a free parking in front of the hotel + an expensive breakfast.
Hotel front desk very help full and service of buffet breakfast also very good
New modern facilities Poor restaurant service
The staff were great; always happy to help. Breakfast was provided even though it was after 10am. Late check out, no problem. The rooms were comfortable and the location was perfect, 5 mins walk to the main shopping precinct, 2 mins to the Station and 10 mins to the river. We left our room at 2pm with the sign "please clean room" but the cleaner had already gone for the day so we didnt have clean towels nor a tidy room. Also, the set up for the shower is weird! Dont stay here if you are with family / or a new partner as you can see your room-mate in the shower. no privacy, no intimacy. luckly I was with my girlfriend but if I was with my sister on a family holiday it would have been weird!!!
The location of the hotel is very convenient for me during the Frankfurt Book Fair. Its only 5 minutes walk. The staircase at the entrance door... and that there is no one to assist us with our luggages when we arrived.
Excellent Location. Beautiful at Christmas.
everything was ok location service breakfast
The rooms are small but very clean and comfortable, the restaurant and staff are first rate. Very convenient to the exhibition hall.
Very good location on financial district in Frankfurt, walking distance to Main river and Bahnhof. Small but well designed modern rooms. New furnitures, clean rooms, good service, rich breakfast. Coffee maker in the room would be great.
good location, spacious room. breakfest can be more varieties.
This Hotel is one of my favorites hotels.
Very close to train station I stayed for the night and had to leave early in the morning and the reception agent did not even offer a take along breakfast but charged 15 euros.The hotel front has steep stairs so if you have bags good luck taking them up and up.
the location of the hotel was convenient for shopping. I selected the Superior suite, to my suprise I ended up in the basement of the hotel right across from the fitness and sauna area. Also on my floor was the service room, so there was people coming and going out of this room. The carpet also seemed to have spots on the floor
close to the train station the below it was to soft
First time we got a room somebody was in, after that we got a nother very small one 2 normal bads 1 camping bad, When I complained they said all rooms are the same, Parking around the hotel is almost impossibile, because lot of construction work. Hotel is very laud, a trainbridge behind, every 2 min a train, just under our window. Breakfast poor and they charge 7,5/ person. Internet slow and in our room had to pay for it
Polite staff Food was terrible . Microwaves are not a stabdard The food offered was terrible. Coffee was Ok
close to the train, clean room we stayed two nights and our room wasn't cleaned. small room for 4 people. Not a family enviroment
Staff was very friendly. Room was well sound proofed inspite of train and main road right outside the door. Beds were reasonably comfortable. Even though it stated there was parking available and no reservation needed, we were told we had to park on the street--which was also unavailable. Had to park in garage over 1k away. Breakfast only ok--slim options.
Night staff helped with restaurant order and arranged for place to eat. Having to pay for WiFi service. Beds were uncomfortable and no customer parking although advertised.
Parking was not available on-site; had to walk down the street to park... although it was free (if spots were available).
Breakfast buffet was impressive. Staff courteous and professional. Room is of decent size. Location near the metro. We reserved a double bed, which was composed of two single mattresses put together, so the mattresses separate in the middle, which was very uncomfortable, especially for a couple.
Very good location for Frankfurt Fair ground, facing the halls 3&4. Otherwise in the middle of nowhere.
The staff was great, Breakfast was good, it is a really good hotel.
Staffs are not kind
The staff were nice rooms are so tiny!!
Very close to main train station. Good value. Room were very small. I was in a single. I was at the end of the hall, and wireless internet worked only when I stood by the door.
Great areas for public use - the garden, lounge lobby and the bar.Greta renovation, clever ideas for a very smart look. Size of room was very small for amount paid, no airconditioning and windows would not open far, room did not have a good smell.
What a treat! I had an excellent room for a VERY affordable price. It was near the Hauptbahnhof but was quiet and safe. The internet was free and very fast, and the breakfast was huge, fresh, and delicious. Absolutely would stay again.
First of all the Bristol Hotel is a quite pleasant place to stay, secondly the staff was very friendly, buffet breakfast was really nice.
Friendly stuff, nice breakfast, free WiFi connection
The hotel has a pleasant atmosphere The rooms are relatively small and the blankets are way too short. The bathrooms are very basic.
There was no phone in my room
Location is very good.
Nice rooms for an affordable price. No free internet.
Staff was amazing, food was excellent and the bar is the only bar in Frankfurt open 24hrs hello!! It's a 3 minute walk from the main train station. As per any European hotel, the room could have been a little bigger, but that’s just the way it is in Europe, I would still stay there again in a second.
Convenience of locality and attention to detail for client comfort
pleasant staff, clean facilities, nice breakfast
The hotel itself is really good. Definitely it is great option if you came by train (3 minutes walk to main train station). The surrounding city quarter looks quite dangerous during night.
super internet access for free breakfast just till 9:30, i passed one time
location handy for station, airport links street it is on has complicated numbering and Adler section is obscure, difficult to find from map
The counter staff were very friendly and professional and the location was very central if a bit on the seedy side. From the research I did it was the best hotel in our price range and the free wifi and breakfast were a great bonus.
the inside part of the hotel and staf the location is very good but the area is very bad and feels not safe
Cleanliness, location. Excellent choice of TV channels! No internet access : - (( Tried dozens of times, inquired at the front desk if everything was OK with connections (supposedly it was) and nothing. At this day and age, they should definietly work on that issue. Not sure what was wrong but now I'm staying at a different budget hotel in Germany and everything is fine. So it's not my laptop.
Friendly staff, very near Frankfurt Hauptbahnhof.
The location of the hotel is very nice, and very near the train station. And the breakfast is very simple.
Good location - very convient for the station. Breakfast was very good - large selection of quality food including an organic corner
Nice staff, clean hotel, handy for central train station I found the single bed in my room too small.
Cleaness, quietness, hospitality The air conditioning unit was very useful but it made way to much noise especially during the night. Hard to sleep.
Good communication to central Frankfurt and Airport No
very clean room an dvery friednly staff. Everybody was trying to do their bests to make the guest feel comfortable. THe hotel was great for providing value for money. My room did not have any airconditioning. It is not really an issue for me personally not to have airconditioning or have a small room but for others this could be something to know about. Thus I mentioned it here. My windows were getting opened in full or partially though so at least you are not trapped at an airless corner.
the staff were all very helpful and friendly, there was an excellent guide to frankfurt available from reception. the breakfast was very good quality with good selection of cheese, meats and bread. There was tea and coffee available free all day and prosecco when you arrive. The hotel is 50 m from the railway station and there is an excellent italian restaurant 50 m in the other direction €223/3nt there was confusion over my request for a double room but i got moved to another with no problem. the double beds still moved apart though, maybe a way to tie them together would be possible
The hotel staff were friendly and the room was clean. The breakfast was disappointing - it has only the basic items. Some of the breads and cake rolls were rather stale (hard) and once the croissants were finished, they didn't replenish them.
Central position near Railway Station and Underground. Walking distance to the Fair (10 min). Furniture could be better. Poor Breakfast.
Very close to main train station yet was very quiet. Great breakfast in lovely breakfast room. Stairs were strange getting luggage up to room.
Great Location / Small friendly hotel
it is at a very good location and very near to station.
Parking - only for good drivers! :)
Convenient location, friendly staff, good value for the money
Although single rooms are somewhat smaller, they are quite clean and organized. Breakfasts are good and all the hotel personnel are quite hospitable and helpful.
Really a good position, near the City center, the Hauptbanhof and the Frankfurt Fair, good staff and very good breakfast !
We were pleasantly surprised - quiet and comfy.
helpful manager on arrival, obliging restaurant staff, great position only 500m. from main railway station
Clean, Quiet, Good situated
The location of the hotel is not what I expected
Location The room was VERY small, like a closet. It was difficult to even maneuver. The room smelled like sewage. The elevator was very slow. The biggest challenge? The night manager. Ok so I was playing music with my small Bose speaker while walking to my room, but it was a Friday night and the time was before 9 p.m. And the manager approached me and told me not to play music in the halls while walking to my room. I challenged him and he cursed (called me a M.F.) and threatened to throw me out of his hotel (he claimed to be the owner but people at the hotel bar told me he was not). He did try to play nice after that (gave me a beer) but the damage was already done. DO NOT STAY AT THIS HOTEL! I've traveled all over the world and this, singlehandedly, was the worst experience I've ever had at a hotel.
I chose the hotel due to its location, close to the Frankfurt Hauptbahnhof. The closeness to the Red Light District was not an issue for me. There was some (negligeable) noise from the street at night, but I could sleep quite well. The bathroom was by no means impressive - small, no space, the sink a miniature of what it should be, unpersonalized soap and shampoo. The room was clean and a decent size, and the wireless functioned very well. The breakfast is standard continental. I would have expected a wider selection from a four-star hotel. All in all - an ok hotel if you need to catch up an early morning train. If looking for comfort and some more pretentious surroundings, I would go for something else. Unsophisticated breakfast. Very small and uncomfortable bathroom.
Very clean Good hotel in this price
Hotel in excellent location very clean excellent staff and money value Room is small but give all what I need
clean and comfortable all around... Highly recommended
The Hotel's location is nearby the railway station, and the room is comfortable. the staff's manner is also very good. I would like to reserve this hotel again. The breakfast is limited, need to be improved
Good location, nice service/staff, also good breakfast. You can hear some noise from outdoor when car pass by.
Very friendly and helpful staff, clean rooms
Perfect location, very nice breakfasts and helpfull staff. Very good price to quality and location ratio.
proximity to the train station
Excellent location nearby downtown Frankfurt, Festhalle and Central Station. Very clean hotel. Helpful staff, speaking English. Room was readily available before official 14.00 entry hour. An extra - breakfast was available for only 5 Euro. All was great.
Staff and cleanliness
nice staff, good location the price is high.
Hotell staff, size of room