Frechen Hotels

Professional and helpful staff

The attendance by the reception staff was excellent

Staff very friendly and accommodating, good location

location so good and staff so helpful very expensive though nothing

The staff were so attentive and made life very easy for us. They were always cheerful and the whole experience was so positive.The room was splendid and the breakfast and evening meals could not be faulted. The use of room key cards to operate the lift was not always the easiest task to perform.However staff were quick to help when necessary.

We stayed at this hotel for two nights at the end of November to visit the Cologne Xmas markets. We were more than satisfied with the hotel, it's location, rooms and facilities with friendly staff and helpful concierge and reception. Excellent accommodation which we would recommend without hesitation. Breakfast was expensive but there was an impressive selection and a1 service - a great treat. The addition of a 5% city tax which had been implemented to our bill subsequent to our original reservation, which was not made aware to us prior to our visit.

We enjoyed our stay. The breakfast was excellent, with many choices, good quality and freshness. The staff were helpful and generally efficient.

Have had a lovely stay at this hotel x very close to centre x we went for the Christmas markets x lovely breakfast lots of choice x we had a lovely meal in the fou French restaurant in the hotel x x would stay again x The checking in and out was very slow x x

Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.

Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.

there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality

Everything.

The decor of the room, the helpfulness of the staff and the excellent buffet breakfast.

I received a room upgrade. Counter staff did that bit extra to find me a room at 8am when the previous night they had been fully booked. After a 30 hour flight from Australia that was most appreciated

Location and area of the hotel

The reception were attentive and efficient. The room was a good size, and well maintained. The service in the resturaunt was good but the food was a real supprise - excelent. No tea coffee facilities in the room

The staff was very helpful. Architecture was interesting. Very relaxing yet luxurious atmosphere.

Hotel visit, kindness of staff, great bar and terrace, very intimate were told we could not go on the terrace because of a private function, it is a shame because on the room floor, we could not see as well and take pictures.

Interesting building , helpful staff WiFi connec tion not straightforward

Friendliness and helpfulness of the staff. The location was good and the view fantastic.

Good hotel in an excellent location. Room clean, bed very comfortable and staff friendly and helpful. Inconsistency in room facilities. For same room rate my friend had tea making facilities in room but I didn't.

The Location was very good The room could have been bigger, but was comfotable

Due to building work for the new subway system access to the hotel by car was very difficult