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Help with cabs and getting food. Was unaware that The Patio is closed. They should fix that in all their websites and whatnot.
Horrible service Place looked like a dump
space in the room, the king size bed, helpfull staff let people know, for any lengh of time, you need a car
The hotel was very clean and comfortable and the staff were very helpful and friendly. They offered a bite to eat in the mornings (cereal, bagels, waffles, instant oatmeal), which I appreciated. The restaurant makes tasty fare. While I enjoyed my stay I found the hotel a bit pricey for what it has to offer.
The hotel was close to th concert venue we were going to. We paid $150 for a night and a few things were broken in the room. The light above the bed looked like it was about to fall and so did the shower head. We reported this to front desk. The room was outdated and could use a good scrub. It served its purpose though but I think we'll research a little more next time.
It was right on the water. The staff was friendly and the rooms where clean enough. The breakfast could have been better. It got a little loud at night and there where a few weirdos on the premises.
was clean enough.. But barely... No bed bugs in our room was a plus Rooms look nothing like photos... Dirty carpets in rooms... Restaraunt wasnt even open... Place is kinda run down
The things that we liked mostly were the accommodations and the staff there. The staff were very kind and helpful. The room and the bed were very confortable. And also Freeport was a very nice surprise, the city is very beautiful and the food there are great too.
View of harbor. WiFi connection too weak to reach room. Old decor.
The guy at the desk was helpful, gave good tips for eating, taxis and entertainment in the surrounding areas. The hotel was also quiet. Only saw 2 staff my entire stay both were at the front desk. Glimpsed a housekeeper on check out. Did not feel the level of customer service that I think should come with a $150 per night hotel
I had the worst time at this location. Room smelled really musty. Bugs in the shower. Sheets really dirty, and when I went to the front desk to ask for fresh sheets & pillows, they did not have anything. Their hospitality of the staff was bad, when I expressed my dislikes not only did they not try to fix the problems they never even apologized. Please do not waste your money. Also the rooms are out of date and disgustingly small.
Location Train noise
Neat LIRR to NYC
Room was clean and bed was very comfortable. Had a nice continental breakfast too. Staff was very pleasant. Would stay there again. Parking was limited. Had to park away from room. Had to wait for car to come close to room to load & unload.
Safe Room smelled like paint Door had a draft Heating system was either hot or cold no warm Bathroom water took a long time to get warm Had to play with faucet handle for hot water
The rooms where clean. The breakfast was decent. Lots to do in the area. The pool was clean. !o minutes from the beach.Nice restaurant on property. The staff was not very interested in helping. Not rude just a little standoffish talked more with each other instead of trying to help with questions you may have had.
Breakfast was good. Convenient location. Easy parking. Room was small. Also loud because of train station next door.
Rooms were clean and nice, MOST of the staff were wonderful. Young woman at check-out was rude and nasty.
Train stop right next to one side of the hotel! Thus you hear screeching of train & train horns blowing. Only 1 of the 2 elevators was working. The one working elevator went up to the 3rd floor (where we were staying), but it didn't go down from the 3rd floor. Breakfast food good.
The staff was great. Noise from outside
The staff was the best we have ever met and the hotel was spic and span clean. Breakfast was good and the location is within walking distance to everything anyone would want. The heater was so loud, it was hard to sleep,
In a really nice area, absolutely wonderful staff (best I've seen in a long time), comfortable large rooms, 24hr room service, on-site spa, indoor pool, close to cafes and restaurants. Wish there were a sauna or steam-room.
The staff were extremely kind and since we were there as newlyweds We were given a copy of our new name signed for the first time as A keepsake....the mattress was very comfortable ....wish we could've Slept longer but we had to catch an early flight to our honeymoon Destination. ....definitely a night to remember.
Got a free upgrade Nothing
Nice staff, cleanliness
The front desk was very nice and easy to check in. Looked like a Motel from the outside. but the rooms were very clean and modern. Nice comfortable beds too.
The sheets were old, had holes, and very itchy. the heat was blowing out cold air. bathtub was dirty. King bed with two flat pillows. Never again. Unpleasant stay
The location is good, easy access to many locations on long island. The bed was so uncomfortable that my back still hurt a week later. The AC clicked on and off all night (despite being on the correct setting) and it was incredibly loud/rattling/screeching, constantly waking me up after finally falling asleep on the brick-bed. The AC also left a huge puddle on the floor. The shower curtain had holes in it. The walls were thick with dirt.
I liked the size of the room and that the location was very accessible.
PARKING IN BACK EVERYTHING FOR THE MONEY ABSOLUTELY NO VALUE SURE CLOSE TO JFK....SO WHAT WAS ON BUSINESS IN THE AREA ALL HOTELS ARE OVER PRICED PLACE NEEDS A PAINT JOB. FEELS LIKE A FUNERAL PARLOUR
We checked in after 1am the check in person told us that he will extend our stay until 2am although that's pushing it but we checked in late. It was appreciated. In the morning we got a call from someone so rude we told him what we were told, he said no way you gotta go at 12. At this point I was annoyed and insulted. This person should not be at the front desk, no customer service skills I told him to check with the other person because 2pm it is. I would have been fine leaving but that nasty attitude. A half hour after the conversation, housekeeping pushed the door. She was most courteous and so apologetic as she was not told. The front desk people,need training. Not convinced I would stay there again!
Cleanliness, friendly staff
I was pleasantly surprised at how clean this hotel was. When hotels quickly turn rooms for the next guests arrival,some house keeping issue get overlooked. This however was not the case at 5 Town. Very clean rooms and the entire hotel staff was wonderful. Each hotel employee was attentive and kind. I would return to this hotel and I would recommend it to family and friends. Please acknowledge the entire staff at 5 Town and thank them for making my first stay a nice experience. My only complaint was the AC unit. It was difficult to adjust to my sleeping comfort
Comfortable beds, no bugs, clean room, nice bathroom, nice area, reasonable price Door sticks, swing lock was broken off, parking sucks, breakfast was mediocre, fridge broken. Booked a non smoking room, was put in a smoking room.
Nice rooms, clean! Enterence hard to find , hidden in the back of the hotel
We found this hotel to be top notch for the price. Check in went smoothly, the room was spotless and the king size bed was heavenly! Hot breakfast buffet. I would stay clear of the eggs, not the real thing. However, the cinnamon buns made up for the eggs...yummy! Would definitely recommend this hotel, we'll be back I'm sure.
The hotel was nice and clean, and the staff was very helpful. I would stay there again on my next trip.
THE HIE IN LYNBROOK IS A VERY COMFORTABLE AND CLEAN HOTEL. THE STAFF IS VERY FRIENDLY AND HELPFUL TOO!
Very pleseant stay at this hotel. Nice and clean. Would stay there again when in NY.
Tough to find reasonable accommodations in this area of Long Island but this hotel is just fine. Clean, comfortable room, nice staff, convenient location. I'd stay there again.
The hotel was clean, albeit modest. The staff was courteous. Food was simple, but adequate. My reservation was in order. The location was convenient, with no trouble getting taxi service to the trains. My stay was short, but worry-free -- just like I like it. I'd recommend this hotel to a friend.
The hotel appears to be fairly new. I am glad that I did call the hotel itself to confirm our reservation since we could have had an issue with the number of beds (single/double). Apparently you should call if it matters and it did for us with two children traveling. The hotel parking lot will fill up and you will have no place to park if they are booked (only 1 night for us). The front desk staff seemed to be very nice and helpful with directions and tips for out of towners, however the young man over the breakfast buffet seemed to not be really happy with his duties. (Breakfast was good, however they did run out of milk one day/not a huge deal). We did have one issue with the hot water running out-called and was told the boiler had gone out the night before and the water was a little discolored for a little while. I guess this can happen anywhere? The train station is about a 10 min walk (Lynbrook). Not many eating places around but a few. The Long Island Train Station (Lynbrook) is about a 40 min ride to Penn Station and I thought a little pricey. Would maybe choose another location if we were to go to NYC again. Overall the hotel was nice and clean. The room did have a small microwave and fridge. The hotel did have washers/dryers to use for a fee if you would like which is nice for a family traveling.
i have stayed here on several visits to ny out of the way hotel but yet close to all that i need simple-clean-comfortable-value for the area
overall hotel was good, clean and comfortable. had a lot of road noise due to the location of the hotel. breakfast was included but was not very good.
It is close to JFK airport. Staff is very friendly and they provided all what they could. For amount of money that you pay, you get pretty enough. I would definitely go back there, if I am around that area. It is little bit dark around hotel. Facility looks old, inside and outside. It is noisy but again, it is very cheap price. Taxi consider this area outside of the city and it is more expensive than usually.
Close to the airport. Hotel attracts suspicious guests.