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This Hotel was in a great location, the staff were attentive and efficient, the facilities were excellent and we will stay again, recommend to others Shower rose in the bathroom; view over the carpark
I quite injoyed my stay at the grand, service was prompt and very well mannered.
There was not too much to like about the hotel as there was an excessive number of security staff which made us feel quite uncomfortable who needed an excercise in politeness and less officiousnees. The cost of full breakfast was too expensive and staff needed to smile
the location is great and the quality of the room was excelent and at cometetive price
Good Position They charge 1.5% on credit cards. At their prices show m one business person that carries that sort of cash
Good service and nice location, clean and comfortable
the staff were great and very helpful. Food was excellent. Location was great. the crockery (cups) in the resturant was not as clean as should be.We were on a non smoking floor but there was constant ciggarette smoke smell wafting near the door.
A very relaxing time with wonderful views of the sea.A proposal from my partner made it a very special stay. Having to go home.
Location was excellent, but the hotel is in desparate need of refurbishment and updating Could not open the windows for fresh air and had no balconies
Good facilities, walking distance to shops,food. Book in and out time was too long
close to the beach and public transport. indoor pool.
It's a great location close to beach, shopping and transport. It was a little noisy early in the morning but I accept that this is difficult for hotel staff to control.
The location and view of the water from our room. Having to pay an extra $16 to park overnight in a shared public car park; having to pay an extra $37 for a fold up bed for our 5 year old daughter; finding rubbish (cigarette butts and empty alcohol cans) from the previous customer on our private balcony; No breakfast included in the price (for around $300 dollars for the night, breakfast should have been included) ;(
We enjoyed our stay although we would have preferred a room on a lower floor. We used the excellent pool facilities and we ate in the various resaurants almost each day as they were good value and excellent food.
The access to the beach, shops & restaurants They did not have our booking
Convenient to Glenelg and airport, clean with good facilities. Additional payment of $15.00 for parking under hotel. Not enough staff (1) on check in desk. Had to wait 15 minutes before additional staff arrived to assist. By this time there were about 6 people waiting
The location was excellent with the amenities in the room and in the hotel very good. The windows were so dirty we couldn't see out of them.
the view sliding door to the balcony locked and we couldnt get back in
The view was nice, out onto the ocean. The customer service was not very good, not very friendly or willing to go out of their way to make your stay more comfortable.
The stunning view across the water, the ability to open a window/door to get fresh air, the selection of 'stuff' in the room (including cutlery, crockery, dishwasher, microwave), the stunning pool, restaurants, super friendly organised staff and the location close to shops, food, transport etc. Only a very minor point, but the drinking glasses were visibly soiled... lipstick and wash residue, so we had to wash them before we used them. Also the windows had some dirty streak marks. This did not however effect our impression/enjoyment of the venue.
The room was comfortable, and had a good desk and work lamp, something I consider particularly important. All aspects of my stay were handled efficiently and without fuss. The conference facilities were good, if a little cramped.
The staff were very helpful and friendly, also full buffet breakfast was supplied which was a lovely extra. There was an excellent selection of movies on the movie channel, though the price was a little bit steep. Overall, the stay was enjoyable and comfortable, we will definately stay again.
The hotel was excellent value for what I paid. The rooms are large and clean. The breakfast is excellent, as is the service in the hotel. The location is also great.
particularly liked the buffet breakfast, which was one of the best we have had, and service was excellent
Excellent location and very convenient acess to numerous restaurants. Also easy access to business offices.
Close to where we needed to be Skanky toenails on floor of our room, kettle didn't work 9had to hold button down for it to boil), elevators refused to go to floor level even using room card (at one stage we were stuck in there), wind howled through the window that we couldn't shut properly all night, & they bought us someone elses car when we went to leave! Oh and they "upgraded us" when we arrived. I'm sure this meant there was a double booking.
view the fact the i was unable to change my booking even though when i came into confirm it was two nights, no one corrected me and said it was only one. Then i got an email from the hilton saying it was only one night. and i was unable to get 2 nights, and couldnt afford to pay for another one so was stranded in adelaide with no where to stay
I like the hotels location, the service provided by the staff and the standard of the rooms. No
I loved the location, service & comfort of the hotel. I was a great experience.
We were upgraded, the comfort of the room and the location Though we were upgraded the outlook of the room was terrible, i.e. a carpark and another building very close.
The room was a very reasonable size and very clean. It was central to all that we needed. Public transport, shopping, eateries.
Once I found the place, my wife & I were overwhelmed by hospitality & product on offer everything was exceptional - only hard to find place
Excellent service. The staff were nice, friendly and helpful. Excellent location, so close to all amenities. Nice and spacious room. Relaxing lounge and bar. The quality of bathroom stuff such as shampoo, conditioner and soap (gel) and the spa not cleaned after use.
Excellent service from duty managers and concierge, cleanliness of rooms, excelelnt breakfast. Mattress on the bed was not too firm.
We were upgraded to a loft suite which was spacious and excellent location on top floor with good views towards the Grange coastline. Hotel was very good quality throughout. Bar snacks very good. Excellent location, friendly and very helpful staff. Valet car parking was very efficient and reasonable price. Highly recommend this hotel. Could not find a fault.
Swift check in, pleasant staff and the room was very comfortable. The hotel is central to shopping and we enjoyed our stay. I think parking for hotel guests should be included in the price of the room,
Ornate details, great service Only one chair in room
It is convenient to move around, the tram is just cross the road, within walking distances in town, it is quiet.
Front Desk customer service was excellent as was the Bar & Restaurant service
The room was bigger than expected, the whole hotel was extremely well maintained than other hotels I have stayed at. All the staff were polite and welcoming. The parking was right across the road from the hotel and the room service food was delicious :) The only bad point was when we tried to purchase a movie on the tv and all we got was a black fuzzy screen. We reported it but the problem was unable to be fixed. Obviously a technical problem and can't be helped.
The view from the 17th floor was excellent. Worthwhile upgrading to the higher floors for this reason.
The bar layout and arrangement and the news papers and business news in the morning. being able to have that early morning coffee without having to have breakfast.
The comfortable bed. I didnt make use of the facilities the Hotel had as I was busy with business and shopping. Just used the room to sleep in. I have stayed there on previous visits and had the breakfast and utilised the gym and downstairs dining. Very good.
The pillows were very comfortable and the lighting was relaxing My booking on booking.com could not be found and I was tired and hungry and had to wait for 1/2hr to get into my room
Excellent service. The staff at the hotel were the best I have come across in comparison to most hotels. They were extremely helpful, courteous and polite, especially Amir the front office executive (forgot his designation). Our room had a broken faucet, which seemed to have escaped everyones' attention. Whilst clean, the room, rather the bathroom, still had a old, musty unpleasant odour to it.
Its facilities and location. The wait to get my car from carpark, but no big deal.
the facilities were easy to access and had a reception for cars. the room was certainly clean. The room had very poor mini bar for late night check in. the basin taps were broken, the shower flexy hose was split, the spa was too small, the spa taps were broken.
room service was great, a little overpriced as anyone would expect, the room itself was fantastic, didnt really leave the room for anything there were no bathrobes in the room when we checked in, but were brought up quickly when called, the bed was a bit uncomfortable, the springs stuck into my back,
I stayed in one of the suites which was fantastic. The staff were really helpful and it was a pleasure to stay at the Rendezvous.
The quality of hotel itself was great - rooms large - bathroom large and very tastefully appointed. Good bed - well chosen fittings and fixtures. Staff extremely helpful and friendly. My main concern was with housekeeping which was inconstistent.
Excellent location, the views are amazing. Very clean. The staff was very friendly and accommodating and the complimentary breakfast was really nice. Kitchenette was small. It didn't have a sink and lacked a microwave. There were plates and cutlery, but one could only prepare tea and toast.
The room. It was spacious and clean and well laid out Eating at your hotel was too expensive
We enjoyed the room and its view. The bed was very comfortable, ensuite new clean with every amenity, and had everything we needed to make our stay comfortable and enjoyable. Breakfast was a bonus.
Good location, close to water, restaurants, shopping and jetty. Also fairly close to airport. Cost of Wi-Fi was ridiculously high.
Views from 10th level were excellent. Great spa. Comfortable bed. Very quiet. Continental brekky (included) quite good. $10 option for cooked brekky sounded like good value. Ability to open the window for fresh air (small balcony). No smoking inside allowed. Handy for the Revolving Restaurant on the 12th floor. Free on-site car parking. Close to beach and Jetty Road shops. Outdated furniture. Broken lift (although we could use the tenants' lift).
We liked the view of the acean and the room was brightly decorated, warm and nice to have A/c The stale bread when we went to the Continental breakfast in the morning.
Nice views from the top floors,Helpful Receptionist, parking on site,near beach location,walking distance to lots of good Restaurants etc, Included buffet continental breakfast a good idea Up grade work going on, but it was well organised with little disturbance
Convenient because of Function in the top Restaurant.Parking is very good Reception
The location The hotel needs modernizing. I felt it didn't represent value for money.
Position of motel quite satisfactory. It was a short walk from the Jetty Rd and opposite a good club. The room was supposed to be renovated and although the bathroom was satisfactory, the bedroom was dingy. The carpet was worn and stained and the bed cover stained. Noise level around the room was unacceptable for accomodation in this price bracket. Room next to a lift and ladies toilet for the restaurant which was very noisy. Continental breakfast (included) was very basic.
Location Mediocre breakfast
very friendly service
The staff were cheerful. The health gym was decent and had a nice view overlooking the water. Facilities and rooms look aged. Buffet breakfast was below average. I'm not sure the scrambled eggs are real eggs--seems from a mix...taste like the mush I imagine being served onboard the ship in the Matrix when Neo leaves the augmented reality.
The food was not nice at all - both dinne and the buffet breakfast. The carparking on the internet was specified as $12 per day yet we were charged $18 but there was no advice on the internet of the difference in charging for valet parking. No attempt was made by the staff to rectif that situation so for the difference of $6 and the non-help in this situation we will not consider staying here again nor recommend this to friends and work colleagues.
Have stayed here for 12 odd years through different ownerships....clean, excellent location, feel at home and friendly staff although a lot of the long term employees have moved on. Charge for self parking
great being in the heart of the city close to the function I was attending. Very comfortable bed. Not a particularly good view from our window.
Quiet,clean,large room, central, good hot water/shower Bathroom getting tired. Mattress too soft.
Very nice staff. Friendly and accommodating. Nice clean rooms. Conveniently located.
All Staff were friendly and helpfull Thought night dining was a bit restricted in choises of food
staff very friendly. room is exactly the same as it was on the picture. value for money. ice cubes not refilled. service for check out called on our door to check minibar and bathroom at 8am when were not due to leave untill 11am.
we could book a twin bed room (rather than double/king) and this was great as two friends sharing, staff were very friendly, rooms were ok bed extremely soft, hindley street has a lot of strip clubs very close to the hotel
I was very impressed with the friendliness and helpfulness of the staff. I go overseas a lot and your staff have to be one of the best I have stayed with.....thankyou. The King size bed was not comfortable at all. It was too soft and had NO support.
I found the waiting staff very friendly - (not impersonal and trying to be the person in the background, if you know what I mean. some waiting people deliberatly don't interact with the customers, which is sometimes very off putting) No, we stay here often, We always get good service.
View and proximity to city shops. expensive
Central to the city,did not have to travel out of our way to other destinations. Staff were very friendly and warm will definantly think of staying there again some items were not in the mini bar but were listed as being in fridge
the reception staff were very accomaditing but couldnt fix the hot water in my room .very disappointing..there was no hot water for the duration of my stay...
the ease to get around town location
Excellent location. The workers at the concierge desk were wonderful -helpful and friendly Room full of cigarette/cigar smoke the second night. Coming through the vent in the bathroom.
Conveniently located, great staff,good food,great concierge. booked a room for city views,did not get it,as we stared at cement walls outside.
Proximity to City Centre but far enough away from it not to feel claustrophobic. Room with a view. Rather cool Reception which dragged "Hotel staff" above down from "Excellent" to "Good".
The location and amenities were great - always love this hotel It was all very good
the Thai concierge was great he deserves a pat on the back
The staff were really friendly and patient.
The staff were generous enough to upgrade our room to a suite when they heard that it was our 20th wedding anniversary and we were returning to our honeymoon hotel. The kids also enjoyed our stay - and the kids menu at the restaurant was great. It's definitely a "Special Occasion" hotel as the prices would prevent most people from staying every day. It was the perfect luxury weekend to celebrate our 20th anniversary.
Professionalism of the staff and the presentation of the hotel and our room
ease of arrival and valet parking at a reasonable price. Proximity to transport, taxis etc. helpful staff. Only one thing annoyed me and this was the bed covers were too thick so I was either too hot or no covers too cold.
Door Man & receiption are very helpful. No smoking area in the hotel.
all in point 1 that i ticked
It was a very convenient location as we went to the Cabaret Festival. very helpful staff, the room was very comfortable and clean,the foyer gave a sense of luxury and cleanliness on first entrance and excellent restaurants and piano bar.
Impressed with the size and comfort of the room and the view. Meals very expensive
Location, cleanliness and comfort
We didnt spend that much time in the room, but when we did it was very comfortable and relaxing. Guest laundary would have been great.
Romm was clean with room to relax
Was a overnight stay and got there late at night. Did not get ot see or do much. Also left first thing as had a flight to catch.
I felt acknowledged that the staff contacted me re late check-in as I had to fly in late and provided options to book-in There were no irons in the rooms. /would have preferred an iron instead of having to go to the front desk or the laundry