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Pros: Plane was ok

Cons: Better customer service from airline employees

Pros: Tickets at good price.

Cons: I paid for the seats (thru justfly), but no seat for the second leg of our return trip were reserved for us. I also wanted to change seats (online, few days before the flight) but couldn’t. I asked China Eastern staff members at the airport and no one was willing/able to resolve my complaint.

Pros: The food was very good.

Cons: The amenities and how i was treated was poor. They cater to Chinese people only. Will not fly again.

Pros: The crew is amazing.

Cons: The quality of the food could be better.

Pros: Picked me up from home in a Mercedes! Great, efficient service

Pros: On-ground customer service of Ethiad, Fatima. She was professional and understanding.

Cons: Don’t overlook international flights and penalize travelers who don’t have a seat selection but checked in on time.

Pros: every thing from the new plane until arrive it was amazing

Cons: nothing every thing i like it

Pros: Good service

Cons: The airline staff Abu Dhabi were very unhelpful. They have our seats away to other people. Then they lost our bags. Horrible experience. Would never fly them again!

Pros: Excellent food an si service

Cons: Avoidance of delay as I missed the connecting flight and had to take a later flight when connecting to cairns

Pros: Staffs were very rude. They are not professional. Slow service.bad impression

Pros: Crew great seat not so much and entertainment center buggered up

Pros: Left and arrived on time. The plane was nice and clean

Cons: Nothing. It was all good

Pros: The crew

Cons: sea food

Cons: sea food

Pros: short lay over in Abudhabi. Flight was on time.

Cons: At Abu Dhabi airport my mother had to change her plane , where assistance for elderly and wheel chair was extremely limited . Also the food on the plane was not as good as the food service on most international flights.

Pros: Seats were comfortable.

Cons: Worst ground staff in Abu Dhabi and in LA. Will never fly them again. Were very unhelpful when boarding the flight in Abu Dhabi. In fact they encouraged us to not board and take another flight the next day!!! Worst flying experience ever. Will never fly them again!!!

Pros: Amazing food and entertainment.

Cons: I’ve been on more comfortable plane seats.

Pros: Crew was fine, seating was ok. Appreciated food and snacks, boarding - and disembarking- was handled super well.

Cons: How do you enforce 'quiet time' when there are chatty children in the row in front and in back of you? Was constant distraction.

Cons: Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening.

Cons: They didn’t leave my food. They took it away.

Pros: Virgin Australia crew members have been extremely courteous in my recent flights with them.

Pros: I’ve been on dozens of flights prior to this one, this is the first flight I’ve really enjoyed. The service was so good that I was smiling in my seat thinking how great this is. The food was delicious! And free! And very high quality. Coconut, pistachios, frittata, muesli, omelette. Amazing!

Cons: Best airline ever! Add movies though, everyone loves staring into lit screens while the world passes by them, quite literally in this case.

Pros: Very rude. Not professional. Slow service

Cons: Should have more knowledge and give effecient service

Pros: I was able to sleep

Cons: Making sure there was a vegan food option and the crew knew.

Pros: Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus.

Cons: Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline.

Pros: Amazing crew. Airline was awesome .. seem less

Pros: Everything was good except.....

Cons: The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience.

Pros: Checking in, bag drop, and boarding were all super fast and easy. Flight was on time.

Cons: Nothing!

Pros: The crew was SO polite, hospitable, professional the helpful. They were so kind when someone (us!) had a screaming four year old we were trying to calm down. They offered her a hot chocolate.... so kind and helped immensely. We were very impressed and will look to fly internationally with Virgin AU.

Cons: Airline food is always a bit rough. This was definitely on the 'better' side, but we were travelling with three small children, (ages 4, 5, and 7) and they didn't like any of the options. Luckily we had snack food for them to get through the flight.

Pros: Just the easiness of it all. Not complicated. Simple

Cons: The crew was not excellent. Seemed a little rushed and preoccupied.

Pros: The virgin lounge.

Cons: Bit more variety.

Cons: Queuing lines could have been more organizered. Using stanchions would have helped organized the process. Also no one could hear the queuing instructions. Otherwise great flight!

Pros: Crew did their best, but that wasn't great.

Cons: We pre ordered vegetarian meals for my vegetarian daughter, and the flight attendant went out of her way to mention that there was nothing ordered. Original direct flight from LAX to Sydney was delayed by almost 12 hours for "maintenance", so we were rerouted via SFO and Brisbane. 15 hours took 24

Cons: The frittata and the spinach was not the best meal, but the rest seemed really good.

Pros: A basic US domestic flight

Cons: Entertainment, wifi, better food options, more room and comfort. Basically, more like Qantas

Pros: The entrainment was a really good selection, and when the systems were faulty, they rebooted then to make sure we had our entertainment back. Thank you! Also the food selection was very good. Having a salmon dinner was heavenly and healthy for me.

Cons: The seats were not as comfortable as some on your other Qantas airplanes. Maybe we had outdated ones? Either way you're getting better on the design. Keep up the improvements! :)

Pros: Very rude. Not professional. Slow service

Cons: Should have more knowledge and give effecient service

Pros: Nothing the planes are old in comparison to others and the staff were woeful.

Cons: Everything but most of all your staff. Are they there to just collect a pension? More order takes and police then friendly staff serving clients.

Pros: Very friendly crew.

Cons: The computers continue to be problematic. It took 25 minutes at the checkin desk to get the system to take my document numbers. Also the in flight movie system has issues with touch sensing, often being slow to respond and misreading the location of the touch.

Cons: Perfect flight. Delicious meals. Great crew.

Cons: They lost are baggage

Cons: They need to bring around water more often. And actually offer it to people in the window seat.

Cons: After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it.

Pros: The entrainment was a really good selection, and when the systems were faulty, they rebooted then to make sure we had our entertainment back. Thank you! Also the food selection was very good. Having a salmon dinner was heavenly and healthy for me.

Cons: The seats were not as comfortable as some on your other Qantas airplanes. Maybe we had outdated ones? Either way you're getting better on the design. Keep up the improvements! :)

Pros: Lovely staff and great food

Cons: There was no in-seat entertainment and we weren’t advised of this in advance

Cons: We boarded very late, and had no place to wait at the gate (it was locked off) and got no explanation. My headrest broke off midflight. There were no good vegetarian options on the flight, and the entertainment system was very old and hard to see.

Pros: Crew and staff were very nice. I got lucky and got the whole row to myself.

Cons: More space in Economy, and to have the passenger in front lift up their seat during meals. It's very hard to eat with the tray down when the person in front has their seat reclined all the way back.

Pros: Terrible experiences overall and food is very bad.

Pros: Great seats on the 787 dreamliner

Cons: After a three hour delay and missed connection and rebooked flight, that is when the service declined. We went through 4 different lines in the Dallas airport, almost missed the rebooked flight due to miscommunications and shuffling of where we were supposed to be. And now delayed luggage.

Pros: Good food and entertainment

Cons: Timely

Cons: An attendant working in the check-in was very rude. I was unable to check in using the kiosk so I requested assistance from an attendant near the kiosks.The attendant refused to assist me and told me to wait until the other attendant was free. That attendant then helped the white man next to me.

Pros: Very friendly crew.

Pros: Large comfortable plane, good entertainment selection.

Cons: Boarding was a bit chaotic and we arrived to our destination late.

Cons: Economy boarding was in just 2 batches with the front rows first. This results in a lot of standing waiting for people to get into their seats. Entertainment was ok but could have used a better selection of movies. I ended up watching movies I had seen before.

Pros: Our stewardess was very helpful for our tight connection. She helped with instructions on finding our next gate and gave specific information on making the airport easier to maneuver.

Cons: On time fights would have made our day better and less stressful.

Pros: The crew was fantastic. They were incredibly polite and accommodating. This was my first time flying for more than three hours (15 hours from Houston to Auckland) and it really could not have gone much better.

Cons: Always need a little more legroom in economy but it's a small sacrifice for getting an affordable flight.

Pros: The seat was spacious and the crew was very nice!

Cons: Nothing

Pros: The plane, seat, food, amenities, staff, etc were all world class

Cons: LAX immigration is a nightmare but not NZ fault.