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plane was new and clean short destination fly was good

The woman who checked us in helped us a ton by getting our seats switched to be near each other for both this flight and the following flight from nadi to LA. She was great. Most helpful person I came acrossl.

Tempting fare for a long haul flight. Luckily they had new air craft 787 on this sector.

Bad food.

One leg of the flight was a dreamliner.

Food was the worst I have had in memory. Crew are also the worst I have experienced in memory.

Crew was friendly, about as expected for the cheap price

No vegetarian option, in flight headphones were useless, can't use phone AT ALL during flight, gate was changed without warning (no announcements over the PA or notices posted that it was changed)

I liked that the crew was attentive to our needs.

I wish we had more snacks offered

We got checked in quickly unlike the first time we flew VirginAustralia when it took two hours to get through the checkin line and checked in. For that flight we would have missed the flight if it had been on time.

Seats were very cramped

An earlier flight was apparently got cancelled so my husband and I got split up, each landing a middle seat, not together. That was a bit disappointing.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Great entertainment

Beautiful air plane Nice flight assistants

The security person was incorrect about my Lithium battery causing me 45 minutes at the security check. I was also disappointed that even a coke needed to be paid for extra.

Nothing

I couldn't sit next to my partner even though we booked under one booking and I didn't get a meal when everyone else did.

The crew were cheery, helpful and professional.

In economy, space is an issue, still feels cramped

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Cabin crew was efficient and friendly. In general, your baggage policy is horrible. Only airline I'm familiar with that only allows one checked bag?? I believe your aircraft baggage capacity is equal to any other aircraft of the same model so why the one bag limit. The landing in Nadi was horrible. The plane hit so hard on landing that it bounced up and hit hard again. Everyone was scared and holding tight to the seat in front of them. What was equally disturbing was that neither the pilot or co-pilot ever came on the speaker and said ANYTHING! No explanation, apology or anything-complete silence.

This was very unprofessional and makes me wonder what was going on in the cockpit? Seemed to take an in ordinarily long time to clear food trays after the meal. They were offering seconds on beverages before they had even cleared the trays.

Service

Long time to load luggage. 45 min late

40kg baggage allowance

1. You are trying to communicate with me in Dutch, which I don't understand. I only understand English. 2. My booking was not eligible for online seat selection or check-in.

Service

bring back Me Before You!

Crew was nice. Flight was an hour late getting off the ground.

The staff were great with my dog(golden retriever) really helped me... Also the service overall was fantastic best journey I have experienced yet travelling to China and I have lived here 8 years so probably 100 flights

Nothing was all great thanks

Good service, very pleasant cabin crew and a very smooth 787 flight. Good food.

For a modern plane the seats are very hard on an eleven hour flight Having flown China Southern before on this route I brought along a memory foam seat squab this time! Very impressive is the transit hotel accommodation provided free for transits over eight hours.

Punctual departure, early arrival. Cabin crew was very attentive. Plenty of drinks to keep hydrated. Lots of movie and entertainment choices.

Seat cushioning was worn out...not so comfortable for a long flight. Limited leg room. Unless you were seated at the beginning rows of the food service, there was only one food choice left. Also ran out of snacks for the back rows.

I liked how easy it was to get that extra leg room by requesting seating I the exit row.

Nice cabin crew

Disorganized boarding. Had to disembark due to light malfunction. 6 hours later we took off. I had paid extra to depart in that early flight, Virgin only gave us an $8 voucher- $8 doesn't go very far in an airport restaurant. Issue should have been fixed before passengers boarded. First time flying with them and am pretty disappointed. However, am happy they didn't crash us. I guess that's what really matters. Excellent cabin crew, they all went the extra mile during the entire debacle.

The only positive thing was that the flight was on time.

Cabin crew was largely absent. The seats were small and there was no legroom. The food was mediocre, but edible. Alcoholic drinks were limited to a red wine, a white wine, and beer, none of which were good.The bathrooms were quite dirty, though that is more a reflection of the passengers than of the crew.

China Southern's economy seats are spacious for legroom and seat width and the entertainment system is well stocked with movies/TV shows/music. Some entertainment systems will also com with a USB port to charge your device (if it's allowed to be used). All seats come with pillow and blanket to keep you warm throughout the flight.

Any mobile devices that can be used as a cell phone are not allowed to be on or used while on board the flight. This includes mobile phones in flight mode (China Southern explained to me that this is Chinese law), so don't expect to do anything with your mobile phone which means you're basically using their entertainment system. They will stop and tell you midflight to turn off your phone. Food was horrible, no soap in the bathrooms, and boarding/deboarding in Guangzhou was a test of patience. Having been through Guangzhou twice, despite there being multiple gates for planes to pull into for arrival, they'll always deplane you to the tarmac where buses will be waiting. They'll then drive you to an arrival's terminal where you're forced through a long line that leads to a China Southern desk for them to stamp your boarding pass to wait for your next flight. This line was 30 minutes long for our plane alone and increased as more arrived. Boarding was the same where you get on a bus, stand for 10-15 minutes while they drive you to a plane that was for whatever reason was attached to another gate that no one had access to and you've climbing stairs to board again. The airport itself is devoid of many food or coffee shops and what's available is expensive and of low quality/taste. Expect to see endless construction, many unclean bathrooms where the toilet seats don't even fit the toilet they've been attached to, and lack of soap in the bathrooms.

Efficient loading and unloading, very friendly team

They claim to be full service and dinner was a bag of stale pretzels

Crew nice and professional, flight good

Seats were hard for that long of a journey

Have flown with them several times. They have up graded their planes much better. The staff are cold. You get what you pay for.

Is there enough space? No choice of meals- only fish with rice (I hate fish); drinks served ONLY during drink service time (don't bother asking for one because that's what you'll hear); no personal entertainment center (6 hour flight with no movies); and Shanghai Pudong Airport absolutely sucks. The airport has spotty Wifi, terrible restaurants with worse service, and what kind of country doesn't allow Facebook!?! Pay the extra $100-200 and avoid this airline and airport.

It was crazy cold on the plane. I'm a frequent flyer and never in my life had I been this cold. I had a sweater, a scarf and a blanket, but couldn't relax to sleep as I was shivering the whole time. My friend traveling with me and the people in our row were feeling the same way. Plus they make you remove your blanket for take off and landing, which I've never had to do with other companies. It went from shivering to teeth chattering. I couldn't understand why they served us a hot meal when we got on the plane. Anyone boarding at 11:30 pm should have already eaten, at that point you just want to sleep, not wait another two hours for food to be served and the trays cleaned up.

Easy boarding.

The food. The crew can be a little friendlier. They don't seem too happy to work for the company.