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(Round-trip)
Airports
Origin
San Francisco
$960
only
$960
Los Angeles
$812
only
$812
Washington
$983
only
$983
Destination
Adelaide
$812
only
$812
Sat, Feb 10
LAX
ADL
27h 10m
Mon, Feb 26
ADL
LAX
32h 55m
Trip: 17 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 653 reviews
Overall
7.7
Boarding
7.7
Comfort
7.3
Crew
8.2
Entertainment
7.5
Food
7.0
NAN
LAX
Mediocre 2.0

Fiji airways lost about a third of the baggage on our flight and no representatives would give us any information. Then when we were sent to file a claim for lost luggage, no one was at the office for another hour. While I understand things happen, the way that they handled this situation was completely awful.

LAX
NAN
Excellent 8.0

Crew.

Food.

HKG
NAN
Excellent 10.0

Pleasant staff with meals and private films included.

The space between seats is exceptionally small. It was cramped without even enough room to bend over and pick something up off the floor.

BNE
NAN
Excellent 8.3

The flight itself was good, the front end/airline was not so good...

They were a minimum 45 minutes late (one 2 hour, 2 one hour) for every flight. Their running late caused us to miss our connection to Brisbane, so they sent us to Sydney. The ,late flight into Sydney cause us to miss our flight into Brisbane (our ticketed destination city). As we de-planed on the Jetway was a woman holding a sign with 12 - 114 names on it, we were one. She told us to go the the transfer desk and they would help us. We had never been in Sydney, could not find a transfer desk (there was none) found the ticketing counter - nobody there, found the airline office - nobody there, went back to the ticket counter nobody still there, asked a competing airline, they directed us to an air travel management office, where we found Fiji Air personnel. They were surprised we were not told where to go. they tracked down the office manager. We finally met with him at 1:40 PM, he told us our flight was in the domestic terminal and scheduled to leave at 2:00 PM. There was no way we could make it to the plane on time. He was rather rude to us and asked us how we thought we were getting to Brisbane, We responded with "I don't know as we've never been here before". Having never been there. we did not know there was an international and a domestic terminal at the Sydney airport. He told us who we were to fly out on and he was going to call over to the other airline and straighten it out. We went to the domestic terminal tried to check in for our flight, but we could not. That airline called Fiji Air to find out why, after half an hour they were told Fiji Air would not honor our flight as we were noted as "no Shows"/. We had to book another flight to Brisbane. The flights were great, we have had VERY BAD EXPERIENCES with the ground personnel,

NAN
LAX
Excellent 10.0

I had no problems

Mon, Apr 23
LAX
ADL
40h 35m
Thu, May 10
ADL
LAX
25h 40m
Trip: 18 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4089 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.7
Food
6.6
BKK
CAN
Okay 4.6

CS did offer Priority Business class immigration and lounge

Booked 6 months in advance, at counter for return was advised that they had over booked and wanted to change my flights. All my reservations pre made with transportation and hotels, they want to change on day of departure???? NO! NO notifications, terrible counter service. No entertainment offered!!!

PEK
CAN
Good 6.0

No entertainment

CAN
LAX
Okay 4.6

Lounge over booked to crowded. Poor boarding procedures Poor baggage handling (No Priority!) No child control in business class cabins Entertainment old and diminishing options, very bad

CAN
LAX
Okay 4.0

Airline provided wheelchair for my injured friend and priority boarding

airline lost my friend's luggage and is only offering $15 per kg for the lost items

SIN
CAN
Excellent 10.0

Good es good

Non

Sat, Feb 10
SFO
ADL
43h 40m
Mon, Feb 26
ADL
SFO
38h 30m
Trip: 17 days
Overall 0.0 Poor
Based on 0 reviews
Sat, Apr 7
DCA
ADL
38h 11m
Thu, Apr 12
ADL
DCA
24h 15m
Trip: 6 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 2970 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.9
Food
7.6
LAX
SYD
Mediocre 2.6

Cabin crew was ok.

Ground staff was terrible. Boarding took forever. Plane was dirty. Blanket had stains on them. Overall, just disgusting. I was afraid to touch anything on the plane. I took photos to document.

LAX
MEL
Excellent 8.6

Overall it was an excellent flight, delicious food, wonderful crew and flight mainly smooth.

To get to the gate for boarding was like going from Terminal 2 to Terminal 7 too far for many people to walk and to eventually find when you are not familiar with the airport, thought for a minute Qantas had not paid their airport duties.

SYD
SFO
Good 6.0

Economy seats were comfy.

Food was terrible! Literally inedible.

SYD
LAX
Excellent 10.0

All the food. Service was good.

There was a delay but they didn't explain what was going on. I overheard that there was a threat.

MEL
LAX
Excellent 9.3

Very friendly and attentive crew. Varied entertainment options, including a selection of Australian films. Good food!

Cramped seats. There is no need for air travel to be so miserable in terms of legroom.

Tue, Jun 5
LAX
ADL
21h 30m
Tue, Jun 19
ADL
LAX
18h 55m
Trip: 15 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2147 reviews
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
7.3
Food
7.2
SYD
MEL
Excellent 9.6

Gate crew gave us extra seats to spread out and flight was around comfortable. Really enjoyed in-flight TV options

We normally love to check prices on KAYAK and then book directly through airlines which we thought we were doing in this incident. But after we booked we realized a third-party website – Webjet- would be handling our tickets which resulted in many problems. We ended up needing to change our itinerary in a simple way that would’ve been easy to do through the airline but webjet would not accommodate without spending $2500 in ticket fees. To avoid that we had to book additional tickets and take an additional flight that ended up being cheaper but quite the hassle that took way longer

CBR
BNE
Good 7.0

Because the flight was short, we had no entertainment options offered. I think I’d like flying more if movies were show, even if the whole airplane shows one movie like they used to do. Otherwise, it was a normal flight...nothing memorable. Though, my fiancé did love the granola bars and raves about them after the flight. I didn’t eat mine so I gave mine to him.

No entertainment options

MEL
SYD
Excellent 10.0

Wonderful experience from check in, to inflight crew and quickness of receiving bags. Would fly with Virgin Australia anytime.

Nothing

LAX
SYD
Mediocre 3.3

Flight canceled after luggage gone spent bight hotel arrive later than they said next day and missed connecting

In Sydney spent another night in hotel missed fathers 87th birthday. Promised no fees to change return ticket told it was in file and to just call the was no record of that promise when I called overall horrible experience

MEL
SYD
Excellent 10.0

A+

Mon, Jun 4
LAX
ADL
20h 45m
Wed, Jun 20
ADL
LAX
19h 20m
$1076
Trip: 17 days
8.5ExcellentShow reviews
Overall 8.5 Excellent
Based on 1667 reviews
Overall
8.7
Boarding
8.7
Comfort
8.4
Crew
9.0
Entertainment
8.6
Food
8.2
LHR
LAX
Excellent 10.0

Great choice of entertainment, crew was very fun! Food was good. Nice leg room at my seat. Carry-on compartments are very high in these planes, great for tall people, one can actually stand without hitting the head.

I could not select my seat (for free) at booking. Later I could not checkin via internet on my mobile, I needed the APP but couldn't download it (not enough battery at the time), consequently I had to take seat given at checkin at airport but attendant kindly found me a seat that was best in what was left on a fully booked plane.

MEL
AKL
Good 7.3

The seats are super comfy and the staff are lovely and very attentive to ones needs. The only down fall would be that I had to pay for movies and a meal wasn’t included with my flight, but that’s minor. Also, baggage cost me 120.AUD for one bag! I thought that was pretty outrageous for one check in bag. But the pilot was very good and informative as the overall flight was smooth. Thanks again air New Zealand.

Over priced check in bag. Due to it not being according to weight. Ridiculous.

AKL
HNL
Mediocre 3.6

there were extra blankets.

Cold air blasting for 8 hours.

CHC
AKL
Excellent 10.0

Very friendly staff, speedy boarding, nice comments from the captain.

AKL
SYD
Excellent 10.0

We fly a lot and have flown American, European, Asian airlines but this has to be the best experienxe ever. First, their checkin is all automated, even baggage. That makes the lines really short. Their staff standing by to help at every moment. When we used another airline in Australia Jetstar, we waited in line for one hour and then were scolded for being late! We even had to pay for our water and the staff took turn scolding us over our overhead bin stuff. Boarding of NZ airline was so comfortable, without pushing or crowds. Staff always welcoming you with a smile. Seats are wide and we were given free drinks, free headohones, and wait for it.... free dinner! And all served so politey and in the most gracious manner as if we were their guests. We were so taken back by their service and this was the aecond time we have flown with them in 10 days. My young daughter thought may be their staff gets paid more so they seem to be so much more happy. I also think that there is something when you dehumanize your customers by charging them for water and being uncaring to their needs. The staff also starts to treat the customers as cattle. Besides Southwest Airlines, I havent come across one another airline where the staff treat their custmoers with reapect while charging them for water. So airlines, take note. I would pay $50 per ticket extra just to be in NZ airline.

Nothing

Sat, Apr 28
LAX
ADL
34h 30m
Thu, May 17
ADL
LAX
43h 55m
$1118
Trip: 20 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4385 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
AKL
Excellent 8.0

the pleasantries

the unpleasantries

HNL
PVG
Excellent 10.0

I enjoyed Honolulu to Shanghai journey meal was provided as expected vegetarian meal (on request) really appreciate your service, hope I will receive the same on my upcoming return trip to Honolulu.

Well it's a small flight from Shanghai to Bangkok and no entertainment on board.

PVG
SIN
Okay 4.3

Flight was on time. Staff efficient.

Seats were uncomfortable. Tv’s kept cutting out. It was so loud.

JFK
PVG
Mediocre 3.6

Nothing

Flight was delayed two hour and I still Waiting for my 2 lugages. I will never use this company again .

ORD
PVG
Excellent 8.0

the goodness

the ungoodness

Wed, May 2
LAX
ADL
39h 35m
Thu, May 10
ADL
LAX
25h 40m
Trip: 9 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4089 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.7
Food
6.6
DEL
CAN
Mediocre 2.0

nothing

worst food, service and we also didn't received our bags

CAN
LAX
Okay 4.6

Lounge over booked to crowded. Poor boarding procedures Poor baggage handling (No Priority!) No child control in business class cabins Entertainment old and diminishing options, very bad

CAN
MNL
Mediocre 2.0

Flight was on time.

I have been in the Philippines for almost two weeks with no luggage. Very limited response from the airline.

SIN
CAN
Excellent 10.0

Good es good

Non

KIX
KWE
Mediocre 2.0

The food is always bad, and they didn’t allow use of electronics (phones, and they didn’t like me using my iPod I suppose because it looks like a phone?) on a 6 hr international flight when there was NO individual entertainment and no screens. What’s worse is I went into the bathroom right after a flight attendant and there was urine all over the seat! She either did it and left it, or she saw it and hovered over it, leaving it for the next person. Not classy.

Wed, May 30
LAX
ADL
28h 30m
Tue, Jun 19
ADL
LAX
20h 00m
Trip: 21 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Jun 19
LAX
ADL
19h 25m
Wed, Jul 11
ADL
LAX
17h 00m
$1012
Trip: 23 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 2970 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.9
Food
7.6
SYD
LAX
Excellent 10.0

All the food. Service was good.

There was a delay but they didn't explain what was going on. I overheard that there was a threat.

LAX
JFK
Excellent 10.0

*Our flight from LA to Melbourne on January 7th was cancelled. Fortunately, Qantas crew members were able to place us on an American Airlines flight to JFK the very same day.

SYD
DFW
Good 7.6

Crew, food and entertainment were good.

Still cramped esp when front seat reclines. Seats are very uncomfortable by end of flight.

SYD
DFW
Good 6.6

Were able to create an allergy friendly meal for my daughter on board, even though the information we called and provided ahead of time was lost.

Economy class seats are too cramped for such long haul flights.

SYD
JFK
Good 6.0

The wide selection of free movies and TV shows. The food is tasty!

Our first flight to LAX was delayed by 7 hours so we spent the day in Sydney airport, spending more money on meals that hadn’t been planned. Because of the delay, we missed our connecting flight from LAX to JFK. The flight we were re-booked on was also delayed for mechanical/paperwork issues so we arrived back home in NYC 8 hours later than originally scheduled. This caused us to spend more money on a taxi since it was too late to take public transportation. it also made it difficult to settle back in at home because both my husband and I had to get up early for work the next day and we missed several hours of unpacking and cooking time we would have had had our flight not been delayed.

Wed, Apr 4
LAX
ADL
21h 50m
Wed, Apr 11
ADL
LAX
31h 25m
$1019
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2147 reviews
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
7.3
Food
7.2
PPP
BNE
Good 7.3

The plane was clean.

Needed to use a desk since I was unable to check in online. Luckily I got there early enough but waited an hour and a half on line and when finally getting there learned it's because I didn't have an ETA which the website could have told me but didn't so had to keep our fingers crossed that it went through within 5 minutes. To be honest they also could have had someone talking to people on the line to see if they had all the necessary paper work horrible experience.

MEL
SYD
Excellent 10.0

Wonderful experience from check in, to inflight crew and quickness of receiving bags. Would fly with Virgin Australia anytime.

Nothing

BNE
SYD
Excellent 9.3

-Professional, clean. Staff seemed happy to be there. -Use of both front and rear boarding allows for faster departure.

-Need clearer instructions or a crew member to direct passengers to front or back of plane. -In flight entertainment depends on predownload of an app.

LAX
SYD
Okay 5.6

When my passport was renewed, for whatever reason my visa didn’t update. The person at the gate offered to help with the renewal — or said I could do it myself. Since it came down to part of the boarding process, I had her do it. It took about two minutes and she charged me $20 extra for the $20 visa. Your strength is supposed to be customer service. Really? On the plane, the seat bottom had nearly no padding for a 14-hour flight. I sat on the small provided sleeping pillow part of the way.

SYD
OOL
Mediocre 2.0

See above

Mon, Apr 9
LAX
ADL
40h 35m
Thu, May 24
ADL
LAX
25h 40m
Trip: 46 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4089 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.7
Food
6.6
CAN
MNL
Mediocre 2.0

Flight was on time.

I have been in the Philippines for almost two weeks with no luggage. Very limited response from the airline.

PEK
CAN
Good 6.0

No entertainment

CAN
LAX
Okay 4.0

Airline provided wheelchair for my injured friend and priority boarding

airline lost my friend's luggage and is only offering $15 per kg for the lost items

CAN
LAX
Okay 4.6

Lounge over booked to crowded. Poor boarding procedures Poor baggage handling (No Priority!) No child control in business class cabins Entertainment old and diminishing options, very bad

BKK
CAN
Okay 4.6

CS did offer Priority Business class immigration and lounge

Booked 6 months in advance, at counter for return was advised that they had over booked and wanted to change my flights. All my reservations pre made with transportation and hotels, they want to change on day of departure???? NO! NO notifications, terrible counter service. No entertainment offered!!!

Sat, Mar 3
LAX
ADL
27h 10m
Wed, Mar 14
ADL
LAX
21h 40m
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Jun 6
LAX
ADL
19h 45m
Wed, Jun 20
ADL
LAX
19h 20m
$1076
Trip: 15 days
8.5ExcellentShow reviews
Overall 8.5 Excellent
Based on 1667 reviews
Overall
8.7
Boarding
8.7
Comfort
8.4
Crew
9.0
Entertainment
8.6
Food
8.2
ZQN
AKL
Good 7.6

Snacks and drinks

No plug in

AKL
HNL
Mediocre 3.6

there were extra blankets.

Cold air blasting for 8 hours.

ZQN
CHC
Okay 4.3

good entertainment

we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them.

WLG
AKL
Excellent 10.0

Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices.

MEL
AKL
Good 7.3

The seats are super comfy and the staff are lovely and very attentive to ones needs. The only down fall would be that I had to pay for movies and a meal wasn’t included with my flight, but that’s minor. Also, baggage cost me 120.AUD for one bag! I thought that was pretty outrageous for one check in bag. But the pilot was very good and informative as the overall flight was smooth. Thanks again air New Zealand.

Over priced check in bag. Due to it not being according to weight. Ridiculous.

Sat, Feb 17
LAX
ADL
27h 10m
Fri, Feb 23
ADL
LAX
28h 55m
$1083
Trip: 7 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 653 reviews
Overall
7.7
Boarding
7.7
Comfort
7.3
Crew
8.2
Entertainment
7.5
Food
7.0
NAN
LAX
Excellent 8.3

Curry, breakfast sausage, amount of leg room.

BNE
NAN
Excellent 8.3

The flight itself was good, the front end/airline was not so good...

They were a minimum 45 minutes late (one 2 hour, 2 one hour) for every flight. Their running late caused us to miss our connection to Brisbane, so they sent us to Sydney. The ,late flight into Sydney cause us to miss our flight into Brisbane (our ticketed destination city). As we de-planed on the Jetway was a woman holding a sign with 12 - 114 names on it, we were one. She told us to go the the transfer desk and they would help us. We had never been in Sydney, could not find a transfer desk (there was none) found the ticketing counter - nobody there, found the airline office - nobody there, went back to the ticket counter nobody still there, asked a competing airline, they directed us to an air travel management office, where we found Fiji Air personnel. They were surprised we were not told where to go. they tracked down the office manager. We finally met with him at 1:40 PM, he told us our flight was in the domestic terminal and scheduled to leave at 2:00 PM. There was no way we could make it to the plane on time. He was rather rude to us and asked us how we thought we were getting to Brisbane, We responded with "I don't know as we've never been here before". Having never been there. we did not know there was an international and a domestic terminal at the Sydney airport. He told us who we were to fly out on and he was going to call over to the other airline and straighten it out. We went to the domestic terminal tried to check in for our flight, but we could not. That airline called Fiji Air to find out why, after half an hour they were told Fiji Air would not honor our flight as we were noted as "no Shows"/. We had to book another flight to Brisbane. The flights were great, we have had VERY BAD EXPERIENCES with the ground personnel,

SYD
NAN
Okay 5.6

Crew's service

Better organizing of boarding

NAN
SYD
Excellent 8.0

Crew. On time.

Foid.

NAN
LAX
Good 7.0

The flight crew was friendly and efficient. it was a pleasure to fly with them.

The entertainment system had EXACTLY the same movies/shows we had on the flight over. Since we flew like 14 hours, we saw everything we wanted to see the 1st time. Maybe offer different choices on southbound and northbound itineraries.

Mon, Mar 12
LAX
ADL
19h 15m
Sun, Mar 18
ADL
LAX
35h 10m
$1016
Trip: 7 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 2970 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.9
Food
7.6
LAX
BNE
Good 7.6

The crew was great and attentive.

I'm not sure why we needed to bus to the plane at LAX but it caused and over 1 hour delay for take off.

LAX
MEL
Excellent 8.6

Overall it was an excellent flight, delicious food, wonderful crew and flight mainly smooth.

To get to the gate for boarding was like going from Terminal 2 to Terminal 7 too far for many people to walk and to eventually find when you are not familiar with the airport, thought for a minute Qantas had not paid their airport duties.

SYD
SFO
Good 6.0

Economy seats were comfy.

Food was terrible! Literally inedible.

MEL
LAX
Mediocre 2.3

Really nothing.

Boarding was slow and people were standing in line for ages before they started to let passengers board. Once boarded, flight was delayed over an hour so we just sat there on the plane. We were sitting in the last row where extremely cold air was just blowing directly at us the entire flight! We asked a few members of the crew including the manager and were told that that's what happens when you're close to the door. It was the MOST UNCOMFORTABLE flight of my life!!! I will never fly Qantas again. They were a complete nightmare and definitely the low point of our wonderful vacation.

MEL
LAX
Excellent 9.3

Very friendly and attentive crew. Varied entertainment options, including a selection of Australian films. Good food!

Cramped seats. There is no need for air travel to be so miserable in terms of legroom.

Wed, Apr 11
LAX
ADL
21h 50m
Wed, May 2
ADL
LAX
30h 25m
$1045
Trip: 22 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2147 reviews
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
7.3
Food
7.2
LAX
SYD
Mediocre 3.3

Flight canceled after luggage gone spent bight hotel arrive later than they said next day and missed connecting

In Sydney spent another night in hotel missed fathers 87th birthday. Promised no fees to change return ticket told it was in file and to just call the was no record of that promise when I called overall horrible experience

MEL
SYD
Excellent 10.0

A+

PPP
BNE
Good 7.3

The plane was clean.

Needed to use a desk since I was unable to check in online. Luckily I got there early enough but waited an hour and a half on line and when finally getting there learned it's because I didn't have an ETA which the website could have told me but didn't so had to keep our fingers crossed that it went through within 5 minutes. To be honest they also could have had someone talking to people on the line to see if they had all the necessary paper work horrible experience.

BNE
SYD
Excellent 9.3

-Professional, clean. Staff seemed happy to be there. -Use of both front and rear boarding allows for faster departure.

-Need clearer instructions or a crew member to direct passengers to front or back of plane. -In flight entertainment depends on predownload of an app.

SYD
CNS
Okay 4.3

Nice crew.

This flight was full with many families with small children. The parents exercised almost no control over their rambunctious children. A gentlemen in my row turned around to request that the children seated behind him not bang and bump the back of his seat. After 3 such requests a fight almost broke out between adults. I’ve never experienced anything quite like this on a flight. I myself got no rest on the 3 hr flight to Cairns.

Wed, Apr 11
LAX
ADL
28h 30m
Wed, May 23
ADL
LAX
20h 00m
Trip: 43 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Apr 11
SFO
ADL
26h 15m
Wed, Apr 18
ADL
SFO
35h 20m
$1098
Trip: 8 days
8.5ExcellentShow reviews
Overall 8.5 Excellent
Based on 1667 reviews
Overall
8.7
Boarding
8.7
Comfort
8.4
Crew
9.0
Entertainment
8.6
Food
8.2
ZQN
AKL
Good 7.6

Snacks and drinks

No plug in

AKL
HNL
Okay 4.0

There was a blanket, pillow, and headphones on my seat when I arrived.

We were not able to select our seats and didn’t realize we had received the seat and bag fare. We only received a cup of water and were seated in the next to last row, often overlooked and not acknowledged.

CHC
AKL
Excellent 10.0

Very friendly staff, speedy boarding, nice comments from the captain.

ZQN
CHC
Okay 4.3

good entertainment

we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them.

AKL
SYD
Excellent 10.0

We fly a lot and have flown American, European, Asian airlines but this has to be the best experienxe ever. First, their checkin is all automated, even baggage. That makes the lines really short. Their staff standing by to help at every moment. When we used another airline in Australia Jetstar, we waited in line for one hour and then were scolded for being late! We even had to pay for our water and the staff took turn scolding us over our overhead bin stuff. Boarding of NZ airline was so comfortable, without pushing or crowds. Staff always welcoming you with a smile. Seats are wide and we were given free drinks, free headohones, and wait for it.... free dinner! And all served so politey and in the most gracious manner as if we were their guests. We were so taken back by their service and this was the aecond time we have flown with them in 10 days. My young daughter thought may be their staff gets paid more so they seem to be so much more happy. I also think that there is something when you dehumanize your customers by charging them for water and being uncaring to their needs. The staff also starts to treat the customers as cattle. Besides Southwest Airlines, I havent come across one another airline where the staff treat their custmoers with reapect while charging them for water. So airlines, take note. I would pay $50 per ticket extra just to be in NZ airline.

Nothing

Sat, May 5
SFO
ADL
29h 00m
Thu, May 10
ADL
SFO
24h 15m
$1114
Trip: 6 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 653 reviews
Overall
7.7
Boarding
7.7
Comfort
7.3
Crew
8.2
Entertainment
7.5
Food
7.0
NAN
LAX
Good 7.0

The flight crew was friendly and efficient. it was a pleasure to fly with them.

The entertainment system had EXACTLY the same movies/shows we had on the flight over. Since we flew like 14 hours, we saw everything we wanted to see the 1st time. Maybe offer different choices on southbound and northbound itineraries.

NAN
LAX
Excellent 9.0

They did hand out thin blankets.

The temperature in the airplane... Couldn't feel my body!

HKG
NAN
Excellent 10.0

Pleasant staff with meals and private films included.

The space between seats is exceptionally small. It was cramped without even enough room to bend over and pick something up off the floor.

LAX
NAN
Excellent 8.0

Crew.

Food.

SYD
NAN
Good 7.3

Thank you for allowing 1 free bag since many carriers now charge even for the 1st one. Hot meal was good but serving curry may not appeal to all passengers.

The lines were long to check our bags. I enjoyed the chicken curry meal but other people did not like it since it was a little spicy.

United States to Adelaide Flight Information

Flights Arrive in Adelaide
Flights Depart from United States
Flight Price $812
Airlines Fiji Airways, China Southern, Qantas Airways, Virgin Australia, Air New Zealand, China Eastern
*
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