Pros: The woman who checked us in was very personable and helpful.
Dec 22 2016
Bargain price, friendly service
Pros: Friendly people, and the price was great. They accommodated a request to swap for a newer model with more tire tread remaining, since we were driving in snow/ice.
Cons: Initial car was a Camry with 35K miles on it. Just not enough tread to safely drive in ice/snow.
Jan 6 2017
Cons: When I went to pickup the car, they changed the agreement from unlimited mileage to only 200miles per day...
Extremely irritating and annoying and undeserved.
Jan 14 2017
Pros: Getting the car was very easy. The counter was in the terminal. The agent upgraded us to the "daily special" was no cost (standard SUV to full size SUV) at no extra cost since our car still had to be cleaned.
Cons: Drop-off procedure was confusing. I pulled into the lot for Dollar and was told that it was for Thrifty. The lot agent was not sure where to drop-off the car. She eventually told me to park it near the office.
Feb 7 2017
Cons: The inside of the car was really dirty.
Mar 7 2017
Understanding staff for my car return
Pros: The day of our return was very snowy and my trip was very difficult. After surviving a dangerous drive on Interstate 70, I had a minor very slow speed "fender bender" within a mile of the airport. No one was hurt and the other car was not damaged at all. The Dollar agent could not have been more understanding. I would recommend Dollar to anyone renting in "high altitude" snow country.
Mar 19 2017
Cons: They informed me at the counter that there were not unlimited miles because I flew intra state (Denver to Eagle) and I had to go back and forth from Aspen several times over the weekend. I left them and used Budget instead.
Pros: We have had horrendous experiences with Enterprise. We only made a reservation because they were the only game available in the town of Glenwood Springs, Colorado.
True to form they took the reservation for an SUV, then when the day came announced they had none available and a huge waiting list. This went on for days before we gave up.
This is only the tip of the iceberg. In the past they rented us a car with a cracked oilpan. On arriving at our destination we noticed a large pool of oil. When I called they tried to talk me into taking it an hour away to a Firestone shop for repair and spend my vacation waiting for the repair.. Sheesh!!!!They finally agreed to a replacement and then later out of the blue, charged the repair to my card.
Cons: misleading pricing during the up-sell pitch resulting in saying"yes" only to find an increased cost of 12 bucks per day! (not 4)
Only result was the line next to me processed three people/cars in the time it took me (1 person/car) to get my keys!
Oct 19 2016
Pros: The car worked and get us where we were going throughout the trip. The price was great.
Cons: After checking in, I went to the car and discovered the low tire pressure light was on. When I went back in to the counter, the young woman had already left to go home! An airline employee called her, she returned and today me not to worry... she had checked the tire pressure that morning. As it turned out, the tires were fine, but the light stayed on and there was no way to reset it (the button it showed in the owner's manual was non-existent, and the employee had no idea how to help...). I am glad the tire never went flat, but it was a worry to have that list on constantly (this is from past experience with my personal car, which means ^this is serious^ in my personal vehicle!!!!
Pros: Luckily we got a car that had just been returned. It sounded like there were a lot of reservations but not as many cars available. We lucked out and got a car immediately and even got a discount due to the car not being cleaned since being returned. We were happy to just have the car!!
Pros: The Vail airport location offers super quick in & out compared to flying into Denver. We were quickly greeted and were given a complimentary upgrade. It is so nice to deal with friendly staff - completely unlike our multiple trips to Denver and the understaffed off-site location that we continually encounter there.