Find cheap flights to Vail

Pros: "The Flight Staff was incredibly kind, and in-flight entertainment had a great selection of content"

Pros: "Great entertainment and friendly staff."
Cons: "Again, no snacks!"

Pros: "Also...spacious seating by coach standards"
Cons: "Never a fan of boarding zones but it was fine"

Pros: "Horrible. Airlane changed Gates at least 5 times. Delayed for hours. Waited more than 1 hour to get our bags at Chicago."
Cons: "See above"

Pros: "Great service wonderful crew"

Pros: "Plane was nice, crew was fine. Slept most of the time, so not much to say."
Cons: "They screwed up my luggage causing me to miss my flight and wait 6 hours for the next one."

Cons: "Two crews at the rear side of the flight chated with each other too loudly that affected travellers' rest. One of the crew changing her shoses when she said goodbye to travellers."

Pros: "Boarding was fine. The price, reasonable."
Cons: "I had to sit sideways up against the window to avoid her elbow. I think i may need a chiropractor after that flight. She was much too large for one seat."

Pros: "The flight attendants were so friendly and fun! They made us feel like family... great way to start a girls weekend away! Free wine also a plus :)"

Cons: "Gogo movies did not work with my laptop on the first flight"

Pros: "Flight left and arrived on time, drinks were free, flight attendants were funny and courteous."
Cons: "Nothing!"

Cons: "no music. no wi-fi. nothing to enhance the experience. check out jet blue."

Pros: "We had to reschedule our whole trip and last night it was delayed again. We slept at PDX on the 11th and trying the same flights last night we left Portland 3 hours late and slept at SFO. AIRLINE travel sucks. Sue"

Pros: "The crew was super friendly and absolutely polite! The check in was flawless! The plane was well maintained and clean, bathrooms in board were spotless as well. For a 5 hour flight there was a three time beverage service, which was great! The pilot and crew were informative."
Cons: "The chairs on the plane were not able to lean back which was a disappointment for a 5 hour flight. Also i would have expected to have in-seat entertainment for a middle-term distance flight. I know they offered tablets but for a fee, which is unacceptable."

Pros: "Alaska has always treated us well. I would recommend them anytime."

Cons: "Flight attendants where great and beautiful"

Pros: "Crew give me feel comfortable!"
Cons: "Nothing"

Pros: "Flight was on time, plane was cleaned."
Cons: "Usually military members and family get to board first with first class and people with children but this time, we boarded with everyone else. Not a bad thing but I choose to fly with Alaska because they take care of military members and the perks they have for us."

Pros: "It was fast and easy boarding."
Cons: "The male flight attendant seemed bothered and annoyed when asked questions."

Pros: "Excellent flight, great services, reasonable food/beverages prices, very friendly crew, and arrived early!!!"
Cons: "The boarding part was a little bit disorganized :("

Pros: "Great crew, lots of overhead space on the new planes"
Cons: "Wouldn't change a thing"

Pros: "Great"
Cons: "Long layover I walked around Los Angeles airport for 4 hours"

Pros: "Generally uneventful flight"

Pros: "The crew was very very nice and courteous. They definitely got their job done and made sure that passengers were taken care of."

Pros: "The seats were comfortable, and the free movies were a pleasant surprise that helped pass the time. Flight seemed quick, considering it was cross country."
Cons: "I wasn't able to check in online ahead of time, and thus had no assigned seat until I had to ask for one when I arrived, which led to me being left in the dark for several nerve-wracking minutes and not being able to board the plane until everyone else did. I almost didn't get a seat on a flight that I'd made a reservation for legit over a month ago."

Pros: "Very comfortable plane, wonderful service, overall excellent ride home!"

Pros: "The space."

Pros: "The time of the flight was perfect at 5:15pm on a Friday for a trip up to Santa Rosa."
Cons: "The flight from LAX was delayed on the tarmac for 30 minutes which created a late arrival. Sitting in the aisle seat, I kept getting bumped by passengers using the bathroom even though I was not necessarily sticking out. Definitely not enough room on the aircraft."

Pros: "One of the best flights I've ever been on!"

Pros: "There wasn't much to like at all. Maybe the ease of checking in but really that's it."
Cons: "I'm new with Alaska. I always try to purchase seats that are close to the front to get on first. This flight boarded back to front. Then the flight attendents just left a lot to be desired, the seats were flat out tiny with little to no room. It just seemed raggedy. I will be upgrading my return flight, but this was awful."

Pros: "The crew was superbe !"
Cons: "The snack being a tiny bag of some sesame crackers mixed wih nuts was moist and digusting."

Pros: "the economy seats had USB ports and AC outlets"

Pros: "I was upgraded to an emergency exit seat without charge. My bag was over weight and wasn't told to pay more or move stuff around. She just let it slide and on I went."

Pros: "It was easy getting to the terminal. The staff was very friendly!"
Cons: "I did not like how Uber charged a four dollar surcharge just to get to LAX. :("

Pros: "Excellent seats"
Cons: "The crabby stewardess"

Pros: "LOVE the charges on the backs of seats!!!! The snacks were good and the option for the entertainment ereader was good."
Cons: "The seats were pretty uncomfortable and by the end of the trip my back hurt so bad!"

Pros: "Traveling by myself and also handicapped I felt a little nervous to say the least, but my trip went smoothly and without any problems."

Pros: "At least, one gets pretzels with the drink. I didn't take dvantage of watching TV or a movie so the question isn't applicable to me. I am disabled and the crew was extemely helpful and pleasant."

Pros: "I flew Alaska from Kona to Seattle then Seattle to Los Angeles But my flight from lax to koa was on American Airlines partners I was very happy with there service give them a 10 score"

Pros: "Everything else"
Cons: "The Wifi was kinda slow."

Pros: "It was fine I was able to sleep and it was a fast flight."

Cons: "Put wrong name on my 2 baggages but tell me my baggage was delay , I had been waited for two days still don't have my baggages back, fortunately I call the Seattle airport to see if there are any missing baggage and I found it or I have no idea when I can I get them back"

Pros: "Direct flight at that time."
Cons: "Seat 32A was freezing! Food? really you are asking about food on airlines. If so can you put negative stars? No one expects good food or even ANY food on airlines anymore. That ship has sailed."

Pros: "Felt a bit dupped. Alaska is amazing. This flight was run by American. I hate flying American. Rude personnel. Older seats. Ugly terminals. Gaps for our feet were not set below the chairs evenly. I had the middle seat but my floor space went into what should have been the aisle seat's space. I felt bad for the guy. Chair support landed right were his foot would have naturally slide forward."

Pros: "We were delayed in LAX about 6hrs. due to a mechanical problem. I know this happens, but when one has a connecting flight to make, it is disconcerting that no one from Alaska addresses that problem. We found out after the fact there were many other flights to Seattle that we could have transferred too and arrived at our final destination somewhat on time..... not at for AM the next morning, 12 hours late!"
Cons: "SORRY, PLEASE SEE "WHAT DID YOU LIKE" Also, luggage was lost in Seattle, bound for Wenatchee, did not have change of clothes for TWO DAYS. Had to purchase extra "stuff". Would have been to have been told about other flights from LAX to SEA-TAC."

Pros: "The flight attendants were very helpful to all the passengers & very friendly."

Pros: "Reserving my flight was smooth & easy Boarding was good Crew was cordial & professional Snack okay"
Cons: "Comfort wasn't the best - it was tight, but okay No entertainment"

Pros: "We enjoyed the plane, roomy and comfortable. All the employees were very nice and helped us as much as they could."
Cons: "Not sure why they didn't assign seats but when they did our family of 4 including 2 young boys 7 and 9 on their first flight were all separated. So that was very stressful trying to get everyone switched around so we could be together. If I had to do it over again I would've booked a plane where I knew where we were sitting right away."

Pros: "it was nice"
Cons: "but i don't like delay"

Cons: "Plane was cramped and in disrepair: broken seat arm and headrest, very limited recline. It was a 767 and felt more uncomfortable than a 30 seat regional jet. Very dated entertainment system with limited media options. Exceedingly long delay (1 hour) which the pilot attributed to the ground crew."

Cons: "Great flight but old regional jet"

Pros: "The crew was attentive and personable"
Cons: "for a long ride maybe better cushions"

Cons: "The flight was delayed by more than an hour. My seat's entertainment system was broken, so an 8 hour flight with not much to do other than sleep."

Pros: "The seat was comfortable"
Cons: "Food was quite bad"

Cons: "The flight from. JFK to Barcelona was delayed as well. Their computers were down in Atlanta. So everyone had to have their name hand typed into a computer when boarding. Then the pilot said that our bags are usually weighed and computerized for even distribution on the plane. That system was also down, so we sat on the runway waiting for that problem to be fixed. When we arrived at Barcelona, I unpacked and discovered a jacket and pants in my luggage were wet. The only place that could have happened was at JfK during their rain storm and the luggage weight issue."

Pros: "There were actual meals served on the flight. They were pretty good. Free movies available."
Cons: "There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep."

Pros: "Complimentary beverages."
Cons: "Chicken and pasta for dinner"

Cons: "N/a"

Pros: "Crew was ok"
Cons: "Plane boarded late, took off late, arrived late. Boarding was confusing and slow."

Pros: "Very nice stewardess on this plane. Seating was excellent."
Cons: "Crew was not apologetic after we missed connecting flight due to technical difficulties with their plane. I was re-routed to Barcelona and then a very budgetary Airlines to Athens which was ridiculously tight again with seating and flight was almost an hour late. Luggage didn't come until following day. And to top it off, I thought I would be flying with KLM on both legs!"

Pros: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Cons: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"

Cons: "Never told why we were delayed by more than 90 minutes"

Pros: "Nice crew, clean plane"
Cons: "Stuck in hot plane for an hour because of plane traffic. Not really deltas fault but c’mon"

Cons: "Paid extra for a seat that didn't have any extra leg room. The entertainment system was broken for the whole plane during the first 2 hours."

Pros: "The crew members were so kind and friendly. I actually did feel more at ease and made my journey more enjoyable. Specifically, was were traveling with guitars and they gave us no hesitation to board early in order to Stowe our instruments safely. They were very pleasant during serving and with requests. The offerings of movies and TV were excellent and extensive."
Cons: "The meal really wasnt very good. But the snacks and beverages we're quite good. Not sure if it is related but the check in/luggage drop process was quite slow."

Pros: "Nice and helpful crew, fast service."
Cons: "The food was not good, the breakfast was tiny. Who wants a sweet muffin for breakfast!?! It was a very shaky flight. We sat in the back rows which might have done things worse. Not comfortable at all."

Pros: "Breakfast was quite good, rest of the food was maximum average like on the other Delta flights I flew on this travel."
Cons: "The seats in business class are horrible in flat bed mode. The crew did not pay much attention, was quite bored, not well organized, service was less than average. They forgot the coffee for breakfast although they had only to care for 8 people."

Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."

Pros: "Smooth flight; on time; easy check-in"
Cons: "Food was o.k., but not great"

Cons: "The crew was great and the flight came in early. I wish there was a better food selection."

Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"

Pros: "I have no complaints. Not on"

Cons: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"

Pros: "Friendly"
Cons: "Wouldn't let us check in til right before so our family was split all over the plane"

Pros: "I paid 60 bucks for an emergency row exit, take get some extra leg room and space so that I would be fresh when I arrived in Munich. However KLM allowed a passenger — who did not pay for the emergency row to sit next to me because he needed the extra space because he was a liarge man, and clearly didn’t fit very well in the economy seats. Thus I I lost all the extra space and actually would of preferred a regular economy seat. that would’ve been more preferential then paying $60 and getting less space than I would’ve had it in a regular economy. I understand the other passengers comfort was important and if that was the case he should’ve paid $60 as well."
Cons: "I did not get a choice of seat for the one and a half hour flight from Amsterdam to Munich and I sat in a middle row for the first time in 20 years."

Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"

Pros: "Left on time and arrived early. Dinner quality was good Crew was very professional"
Cons: "Seats were uncomfortable."

Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."

Pros: "Personality and charm of the flight attendants made it an especially relaxing trip."

Pros: "Everything is good except our lunch as described below."
Cons: "They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us."

Cons: "Terrible baggage check and security lines (even Pre-Check!) at JFK Teeminal 1 (AirFrance)."

Cons: "None"

Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."

Pros: "Crew was great. The video game quiz re knowledge of cities worldwide was entertaining and educational"

Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."

Cons: "they charge 300$ extra for a 14 year old child and dont give any service for the payment, they say it is to bring the child on and off the plane even though he can travel alone and has done it many times with other air lines. drive the parents uo the wall, make them wait endless time, and then they comlaine that thay have no time tofor the child and leave him standing with out even letting him to seat with the other air lines a child of 12 can travel alone."

Pros: "Lots of great food n free new movies! Crew was polite and on top of their stuff :)"

Cons: "Seats were cramped, very uncomfortable."

Cons: "The gate for the connecting flight from NY to Rome wasn't posted at the terminal or available via the Delta aps. The Kayak AP didn't have it either. I found out late that it was practially at a different airport. With less than an hour I had to take a bus to a different terminal, walk through, exit onto the street, cross the street and walk down the block to a different terminal. Then I had to re-enter through security (where the line was wrapped back to the front doors). Had the flight not been delayed for mechanical issues I would have missed it. My flights were purchased through Delta. If Delta uses different airlines they should post gate information on their web sites."

Pros: "Flew in past no problem this trip seats were very close when person in front reclined his chair it touched my knees. Not enough leg room."
Cons: "Not enough leg room, knees hurt difficult to sleep. Also booked flight 3 months in advance so we could sit together as family. At gate they put my husband 20 rows separate from us. Surprised by this, I thought Delta was a better airline. Staff on plane was courteous and worked hard for entire trip."

Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"

Pros: "The meal and service were excellent. The cabin crew was very attentive. They tried multiple times to fix the in flight entertainment when it stopped working. (Note: this flight was operated by Air France)."
Cons: "The economy seats were a tad small for someone that is 6'3" (my knee hit the seat in front of me). Also the inflight entertainment stopped working properly halfway through the flight."

Cons: "food made me sick, the seat wouldn't move back, the screen for the "entertainment" was out of focus"

Pros: "The customer service was great. Due to it being winter flights are expected to be delayed, Delta kept on sending me updates via text so there was no surprises when I arrived at the airport."

Pros: "Flight delayed every 15 mins for hours then finally canceled. Delta did nothing to assist. Spent 12 hrs at JFK and Missed Christmas with family."

Cons: "There was no dinner service in first class!"

Pros: "Nothing"
Cons: "They didn't even get me to Philadelphia they delayed the flight for 6 hours then cancelled it offered to rebook me the next day and $15 compensation when i declined. $15 for pretty much ruining my Christmas nice job delta never again"

Pros: "great crew!"

Cons: "I got very cold during the flight, the ac was so cold that I had to stay in my winter jacket and a hood."

Cons: "Provide notice about baggages were loaded on one next flight."

Pros: "Plane was maybe 70% capacity so had space to stretch out. Entertainment selection was great if you had a WiFi device AND enough power remaining."
Cons: "The interior was embarrassing. How a global airline flies planes with interior fixtures dating 30+ years old. Overhead lights didn’t work. No modernized power options (they had cigarette lighter adaptors in between seats. Crew disengaged but could be the interior atmosphere that made them that way."

Cons: "The return flight was cancal very late"

Pros: "The service"
Cons: "The food"

Pros: "Staff was friendly"
Cons: "It was crowded"

Pros: "Everything"
Cons: "None"

Pros: "Boarding was efficient and fast"
Cons: "Nothing in particular"

Cons: "Not the best. Marginal food and hassled about carry-on that fit the size requirements. More like premium economy."

Cons: "I could not check in online nor selecting a seat in advance. Getting the boarding pass and the seat was a nightmare. British neither American could not help me out. Horrible experience"

Pros: "Food wash pretty good"

Pros: "I took two connecting flights on American Airlines between Los Angeles and Lisbon period on the website American claims to have charging and or electrical ports in every row. There were none on either flight. To make matters worse, when my tablet and phone batteries both died before the end of the first flight, there was no inflight entertainment, other than 1 ridiculous thing available, on either flight. American has switched to BYOD for entertainment, but forgot to provide a way to charge our own devices. Incredibly stupid."
Cons: "On top of that, one of the flight attendants on the Philadelphia to Lisbon run was a hella snarky guy with a bad attitude all the way through. I would be surprised if I am the first person to complain about him."

Cons: "Paying for non middle seats"

Cons: "NOT ENOUGH SPACE FOR THE LEGS, I serioulsy doubt that it was the size that the sold in the info when I booked (armrest blocked), the seat to small (I couldn't put my head because it was too much short). Paintful, the worst experience in my life,"

Pros: "Nothing"
Cons: "More than 24 passengers on the flight from LAX to Chicago lost their connection to Venice After we landed in Chicago with 2 hours delays we all run to catch our flight to Venice and we got there 5 minutes after the flight was supposed to leave but was still there instead but we were denied access and send back to customer service"

Cons: "see above."

Pros: "30 year old plane!"
Cons: "No oilers, no individual monitors!"

Cons: "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."

Pros: "Snack was a good portion. Filling for a 5 hour flight"
Cons: "Entertainment system did not work for my seat. No movies available"

Pros: "the Bowing 787 was wonderful"
Cons: "flight had been delay and delay. we are very disappoint because we always think we are fly with British airway, we even went to check in counter of British airway but find out America airline are the solo airline.you guys can't advertized like that."

Pros: "We were20 min early"
Cons: "The seats are stiff"

Pros: "There are three meals during the trip."
Cons: "Not at this time."

Pros: "Didn’t like anything"
Cons: "Old planes! Very old planes! No charging ports on board. No entertainment! Seats broken. for the largest carrier in the world as they say. Horrible! Three and a half hour delay missed my connection. Traveled for 16 hours on a flight that should have been 7 hours. HORRIBLE American Airlines."

Pros: "Crew was hospitable. :) movies were great."
Cons: "Snacks were lackluster."

Pros: "Loved the ease at check-in, self check-in."
Cons: "My entertainment unit didn't work, the sound was muffled and the image quality and touch screen very poor. I sat in the last row and couldn't recline my seat. The dinner was okay, with a red wine that was very sour. Breakfast was a joke and so sweet I couldn't eat it."

Pros: "The stewardess were very nice and poliet"
Cons: "the seats not having enough room to get comfortable"

Pros: "Reasonably comfortable seat. Nice crew"
Cons: "I had a screen with excellent selections but the audio didn’t work. They reset it twice but nothing. Started watching a movie with CC but 40 min in it ‘died’."

Pros: "The movie and TV selection was excellent"
Cons: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"

Pros: "Flight was on-time and crew was pleasant. This flight had movies available to watch!"

Cons: "Delayed for three hours due to weather"

Pros: "A 2 hr delay after boarding with precious little communication from the crew."

Pros: "The entertainment system was nice. The cabin crew was nice."
Cons: "Airlines have gon back to the days of packing as many seats as possible into these planes. I not a big guy but not huge. I’m just over 6 feet. When I sat down it was impossible for me to sit without my knees jammed against the seat in front of me. I ended up switching with my daughter to the seat across the isle which had slightly more leg room. Overall the seating was very uncomfortable."

Pros: "More clarification pre purchasing of extra bag fees"
Cons: "$50 bag fee. Attendants not friendly. The seat pocket had chewed gum on magazine. Trays were dirty when I turned on the light- looked like blood. Will not fly American anymore."

Pros: "I got to japan"
Cons: "I paid for Japan airlines because they are a clean airline and service is superior. Watch the fine print. My seat was dirty crumbs and leftovers left in the pouch and folding tray."

Pros: "Great flight overall"
Cons: "Dinner could have been more occidental"

Pros: "Everything else was fine"
Cons: "Cold air blowing in my face that whole trip, crew didn't help"

Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."

Pros: "Me gusto todo"

Pros: "The bathrooms were clean compared with other airlines."
Cons: "We selected seats together as a couple but the seats on the flight were separated. Customer service could not help but asked us to make arrangement with the person between us. The same seating arrangement happened on our return flight 18 days later. Once again was told nothing could be done. I really do not know why both flights the seat assigment were wrong when selected basic on the aircraft configuration. The airline is attempt to make the passenger to pay more for seats."

Pros: "upgraded to business, which made for a nice ride home."
Cons: "seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best."

Pros: "everything ran like clockwork"

Pros: "I liked boarding on time food ok crew freindly"
Cons: "My seat was so bad I could not recline it and it was tilted to one side"

Pros: "The seats were comfortable. The flight attendants were courteous."
Cons: "The food was not too good."

Pros: "My seat changed by a crew when I boarded on the plane and I thought that was rude but then I realized that all the row seats were empty. The newest airplane was clean, nice and had a cool entertainment system. All the crews were very friendly, nice and outstanding customer service especially one of the elder crews (Asian man) was very attentive and caring about all passengers. I hope he will be on the board for my return."
Cons: "No so far."

Pros: "I like the comfortable chairs and screen touch screen in the seat in front of me"

Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"

Pros: "American airline flight to Paris was great"

Pros: "The crew was nice and we had no issues during the flight. Seating issue (below) was fixed by agent (although we only were allowed to interact with a human because the self check-in didn't work."
Cons: "During online check-in we were seated separately, but given the option to remedy this for a mere $200. I remember a time not long ago when sitting together was a given, now, like all things, it is a privilege for those with means."

Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"

Pros: "The entertainment was free on our flight and that was very nice. Watch a lot of movies iv been wanting to watch. Pilots flew the plane very well."

Cons: "I bought Japan Air but it was American air.. I'm not buy tickets any more!!"

Pros: "The entertainment system and hardware of the plane is pretty good."
Cons: "Staffs' interaction with customers. Perhaps be more attentive from time to time."

Pros: "Great crew, comfortable plane"

Pros: "Entire crew members, food, hospitality & aircraft !!"
Cons: "I couldn’t get my aisle seat & missing my Hindi movies.."

Pros: "Attendants only came by 3 times. Once with food right away. The twice more with water right at the end. Would have preferred more attention."

Pros: "Boarding was quick and easy. Seats were comfy and roomy."
Cons: "There was only pay entertainment so that is why the low rating."

Pros: "Everything except food"
Cons: "Food"

Cons: "everything"

Pros: "We landed ahead of schedule."
Cons: "Connecting United flight was late due to us waiting for a gate for almost an hour. As a result we had to run to the gate to make the Tokyo flight. On boarding, staff were less than helpful in finding spaces for our luggage etc."

Pros: "The air craft seems kinda new and I enjoy staying at my seat watching movies. Generally speaking UA is not great service of all kinds of categories( service, food, and baggage service), but this time wasn’t that bad than I used before."
Cons: "The food became better but still the plate didn’t look a great meal. Personally I need more vegetables."

Pros: "The 787. Great plane. Great ride."
Cons: "Crew members on all 37 United flights that I have taken in the past 19 months have been rude, unpleasant and grumpy. They do not accommodate modern methods of making children comfortable in seats, such as the use of jetkids and jetbox accessories. I have experienced lies (yes, I’ll be back with more water! Sure, I’ll check for some eye wash for your wife.), misleading (embellishing rules, enforcing rules that do not exist) and overall terrible behavior. With the exception of a few ground crew members who’ve shone through, my interactions with United staff have not been good."

Pros: "As a tall american person i loved the amount of leg room and the bathrooms had a good amount of room in them."
Cons: "The seats where a little hard on your back"

Pros: "Movies galore. Pleasant attendants."
Cons: "Crying babies"

Pros: "The food"
Cons: "Pay for headphones"

Cons: "I landed in Terminal 5 at LAX, so I walked 20 minutes to the International Terminal and waited in line at the Austrian Airlines counter for 45 minutes. When my turn came, I was told that Austrian does NOT fly to London. After a while, they figured out I was on a Unites flight, so I had to walk to terminal 7 (about 25 minutes) to check in with United. If this is a United flight, why is it called Austrian Airlines? Very frustrating and confusing to me and to Austrian Airlines!!!"

Pros: "Professionalism and kindness"

Cons: "I'm 6'1" . The seats are too small for long flights."

Pros: "It was quick all around."
Cons: "N/A"

Pros: "Spacious enough (for economy), decent food, no delays in boarding or in schedule"
Cons: "I was surprised at the rudeness of the female staff towards people who didn't understand her the first time she said something. Obvious looks of anger and condescending tones towards those people spoke to poor customer service; however, one male staff was really friendly and fluent in Japanese. Very helpful"

Pros: "It arrived ahead of schedule"
Cons: "The food are not appealing no salads & ran out of choices, eating something that we don't want to"

Cons: "no vegetarian óption for breakfast"

Pros: "On time."
Cons: "Uncomfortable seats"

Pros: "I liked the ticket counter person who helped straighten things out. When I arrived"
Cons: "When I arrived st 3:30am I found out that the first leg my flight had changed. The ticket person convinced the person she spoke with on the phone to confirm the change and not make me call the 3rd artsy booker. Unfortunately, I lost the seats that I had paid extra money to book. Everyone wants to blame everyone else!"

Pros: "-Blue lighting and head space makes the plane feel more open. -Staff was patient considering the unfair backlash they were getting for the recent abuse of a United passenger. -Seats were well cushioned. -I arrived home to my family alive, unhurt, and safe."
Cons: "-2 hour delay (especially after I arrived 2 hours early) is unacceptable. -Overhead bins too low over our seats. We can't stand up straight at our seats making it very difficulty to get in and out of our seats. -Couldn't access entertainment on my Mac laptop. -Bathroom closets are too small. Floors in the bathroom were consistently wet because the sink is too small for people to wash their hands. -Two bathrooms for the majority of the passengers on the plane is just not enough and you know it. It's pretty uncivilized. It creates a line at the back of the plane covering at least 5 rows. Then, your aisles are too narrow. So we have to rub our bodies up against each other to let people squeeze through. -I think you guys could do better than one tiny bag of pretzel mix for a 5 hour flight. -Let's get upper management flying in economy across the country and see what they would change."

Pros: "Staff was nice. We had a very informative pilot. Liked that we had the option of watching TV for free."
Cons: "my screen and some others were not working. Snacks were not good."

Cons: "Roundtrip flight to Seattle with a layover, first flight went without incident, so far so good. On the flight back (during a layover) literaly 5 minutes till boarding the plane, the pilot is ready to go, the people are standing in line, United decides it wont make enough $ on the flight and gives it to an Ontario flight. We are canceled and now have to wait 4 additional hours in the airport. Was told it was air traffic control that messed up, not United, which was not even possible and an obvious untruth. Was offered a complimentary bottle of water for the trouble. Classic united."

Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."

Cons: "I coudnt make an on line checked in, and i called i asked for aisle seats the gurl said yes and its checked in but when i recieved the boarding pass it was middle seat and the worst seat ever at the emergency seat, it was really small the food was terrible service was so bad ! No more united airlines for long flights."

Pros: "easy flight"

Pros: "The plane was super crammed and I could barely even enjoy the ride or move freely."
Cons: "I didn't like the size of the plane and the size of the Seats"

Cons: "Waiting in line for over 3hours to change our flight they have 2 employees for the hall plain it make us very tired. Next time they should be more prepared"

Cons: "the airplane is really old! Don't have any amenities."

Pros: "Economy Plus seating was quite comfortable. Movie and TV selection options provided wide variety which gave me an opportunity to view several titles on my wish list."
Cons: "The menu card did not provided selections for this flight and the crew description was very broad - pasta or noodles. For example, "ravioli with marinara sauce or chow mein with vegetables" would have been more helpful."

Pros: "It's always a mess. SFO should put more chairs on the main level at international boarding and have people sit up there until their boarding class is called. it's simply too tight at the actual gate to have everyone clamorous to get on the plane"
Cons: "Flying in general just sucks unless you're in business class."

Pros: "On schedule"
Cons: "No entertainment uncomfortable seats."

Cons: "A male flight attendant was so rude demanding and yelling at me to take my carry on down because according to him it didn't fit, he didn't even try, I asked him politely if I can give it a try and he responded "you can do whatever you want" with such an attitude!!, of course it did fit perfectly. so racist! Also 5hours flight from LA to Newark and not a single snack not even considered that this was a very early flight in the morning."

Pros: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."
Cons: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."

Cons: "My flight was delayed which caused me to not only miss my connecting flight but kept me in LAX for an entire day. When dealing with customer service they booked me on another flight with a different airline. I asked if there was a guaranteed seat for me and they told me yes. After this they gave me a $7.00 meal voucher for a 12 hour wait. At LAX that gets you a coffee or a burger, nothing substantial I had to pay for my dinner. Once i got to the gate and received my new ticket it was a standby ticket and not a guaranteed seat. This airline had oversold the flight and i was in a long line of stand by patrons. I had to beg for a seat on the plane and eventually paid someone an extra $20 so i could get on the flight. I am not happy with the situation. I would like some kind of compensation for the mistreatment. My ticket was paid for months in advance and the airline still received payment even though they treated me poorly and did not provide the service promised. United lied to me and did very little to make amends, including the "guaranteed seat on another flight"."

Pros: "Crew was professional and different great jobs but the space"

Pros: "Nice crew"
Cons: "Flight delayed by 2.5 hours. Had to sit another 30 minutes on thr tarmac upon arrival. Made everyone on the plane check rolling carryons, said they would hand them back to us upon leaving the plane. Then told us when we were leaving the plane told us we would have to get carry ons through baggage claim. Then baggage claim was not ready had to wait another 45 minutes to retrieve our carry on items. Wifi stopped working halfway through the flight."

Pros: "Fast and nice"
Cons: "I have no complaints"

Pros: "the staff was ok and boarded us quickly"
Cons: "flight was delayed by several hours"

Cons: "The flight attendant was very rude and they didn't have the kosher meal I ordered"

Pros: "Every flight was late or canceled. Employes don't care about their job or customers"

Pros: "I was finally able to change my flight"
Cons: "Bought a ticket on an overbooked flight which was then delayed by 4 hours with no other flights available to switch until the next day causing me to take a cab back and forth from the airport and to wait until he next day to fly which will mean 2 more cab rides."

Cons: "My flight was delayed an hour and we sat at the gate with no explanation why for over 20 minutes."

Cons: "4 hour delay because of scheduling"

Cons: "Have to pay for luggage. Have to pay for TV for a 5 hours flight. For the prices of ticket, very disappointing"

Pros: "The flight there was better than the flight back. Everyone was friendlier and more attentive, but overall I wouldn't say there is anything that I didn't like."

Pros: "Nice service"

Pros: "The only thing I liked was two younger female crew on the flight. They were friendly"
Cons: "Horrible ground crew service. I was assigned to seat 33B, when boarding the computer printed out a new boarding pass with new seat 30B for me without any kind of notices in advance. I wasn't traveling alone, of course we would like to sit next to each other. When got on the plane, the new seat I got 30B was already taken by another older lady which her boarding pass has exact same seat as mine "30B". I had to walk to the very front of the plane to talk to someone and he was no help because he said "I had to wait for the agent to talk to me". I stood there by the door for 20 minutes or so, telling him my seat got change and there's someone sitting there and I would prefer to go back to the seat o was originated to the first time as it was exit row seat. The ground crew said I can't and I need to sit at 30B which there's another person sitting. He left, came back 10 minutes later saying the same thing. How am I supposed to sit on 30B when there's someone with exact same boarding pass, same seat sitting. He said "no one is sitting there. She moved. You need to go sit at that seat", I walked there and nope, she's still there. I wasn't gonna waste my time arguing because obviously United ground crew member were no help and rude. I went back to seat 33 where I was supposed to sit and of course it was empty. They kept telling me it was a FULL flight with no open seat but that wasn't true at all. Seat 33 was open so the seat 2 seats away from me on the same row. No wonder why asian airlines have better rating in services compare to American. Your crew members are rude and just not smiley. Not even an apologize was once said to me when I had to deal with YOUR mistake United airline."