Goodland Hotels

Pool was not open. The room floor had a nasty feeling, turned bottom of feet black. Laying in bed felt like I had things crawling on me. It was not what I was expecting.

I average 30 nights a year travel and have been loyal to HI Express for the past 6 years. However, if this property were representative of the chain I would switch back to Best Western. There is a small table not a desk. The lamp is not of the proper height to work comfortably. There is no desk chair, nor is there an upholstered chair to relax in, while watching tv. There is, however, two dining chairs, both stained and one with a broken arm. The HVAC unit in room 117 does not operate properly, we set it at 64 and the room was still stuffy. There were no cups in the bathroom and there was debris behind the bathroom door. I mentioned the furniture to the front desk and received an appropriate apology and an offer to change rooms.

This guest did not leave comments about this hotel.

Front desk staff was a trainee. She was not supervised during check-in, she did not give directions to room or where to park in relation to room. She did not thank me for staying with them. Room was dingy and small, but appeared to be fairly clean.

Free breakfast I am more disappointed with Priceline, I think. After entering the number of people in the room as two adults and two children, Priceline reserved a room with only one queen bed! The hotel was booked and could not give us a room with two beds!

We appreciated the location as a stopping point along the way. Room not clean. I hurt my foot on small rock on the floor. There was blood on one of the comforters, so two of us were cold all night. Pool and breakfast were just ok. When I told the person at the desk about the bloody comforter, they were indifferent.