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Clean and nice space. Great staff.
Restaraunt closed too early
Convenient location for dowtown. Helpful staff. Underground parking with lift to lobby. Cafe shut during middle of day.
The price, location (right next to the XL Center during comic con), staff was friendly, room was excellent! No breakfast included, wifi wouldn't stay connected.
The parking lot attendant was rude and not helpful
Beautiful clean rooms, great AC, very comfortable mattress. Cost of parking that they spring on you. They say it will be "validated" but in the end just means they'll charge you $18 at checkout.
Helpful,informative and kind.
Clean and comfortable and quiet. It was a bit expensive. Starbucks in the lobby was great. Staff was wonderful. It was a bit expensive. Parking felt a bit unsafe.
I liked the big spaces and the comfort of the bed The room smell like smoke and the neighbors were noisy.
There was no continental breakfast included and the options for breakfast took too long so I had to go somewhere else.
I like nothing Everything
Staff had great attitude. It was a holiday evening and I encountered no sour pusses! Beds were so comfortable!. Will return. Ants in pool area. According to night staff, nothing available to address the problem. Annoying, but not enough to ed our swim time.
I was happy with the facilities at the Hilton Garden Inn, nice and clean for all the time we were there, but we only really slept there. What I was floored by, was the response of Timothy Grant, the Director of Sales, when I told him that I had forgotten my suit jacket at home and was going to a meeting... Tim actually gave me the jacket off of his back and offered it to me! This is the kind of over and above personal service that you just don't ever see! Keep hiring people like Tim, he truly cares about his guests! Nothing
friendly and helpful staff; good service.
After my flight was unexpectedly canceled, I needed to find a place to stay that was near the airport and offered services like shuttle rides and had a restaurant. The Hilton Garden Inn fit the bill. My room was comfortable and reasonably priced and my dinner in the hotel restaurant was excellent. I felt that the pool area didn't really warrant the title "spa", but it was still a nice area, overall. I also wish that the convenience store are had offered more than just food.
Walls are way too thin! Lost a lot of sleep because of a drunken wedding party two nights in a row! No rooms available to switch. If the hotel puts up with a crowd of people in a room like that, not the place I wa t to stay for business travel in the future. I make this trip annually and there are two other hotels right on top of it.
Excellent service. Very nice and clean hotel. The hotel didn't have my reservation when I arrived. I called Kayak and after about 15 minutes on the phone was able to straighten things out. No apologies from kayak, which was disappointing.. But the situation at the desk was handled very well.
Price No breakfast
Rooms were clean and well kept. Resturant down stairs was good food was descent. I found the front desk staff rude and not that personal able. The elevator from the parking garage was broken and the stair well smelled bad.
My room was very clean and comfortable.Staff was very polite and courteous. I went for dinner in the pub and was seated and left with a menu after 27 minutes of no one coming back got up and left. The next afternoon tried again and the service was not much better. Asked for silverware and napkins and never got silverware and had to go to bar and get cocktail napkins.
They overbooked our hotel room; unacceptable.
The gym and pool facilities were excellent. Good central location. The bathroom sink was taped up, not surprisingly the tv remote was also taped up. The curtain handle was broken.
The service at the front dexk The fitness center
view guy smoking outside while i waited for a ride
I really want to compliment the staff. Every person I encountered went above and beyond to be friendly, pleasant and helpful. The hotel had everything I needed and the price was reasonable. Even the garage was well lit and easy to manage ($17 per 24 hours). I would return.
Didn't like you had to pay for parking when we were staying at the hotel anyways, also for that amount there should have been continental breakfast offered.
We had a last minute request (late check out) and they were very kind and willing to accommodate us.
this stay was due to my daughter and I taking my mom to the airport. Upon check in the front desk attendant was rude, very unfriendly. We asked what time the shuttle would come and he asked when my moms flight would leave. When we said 5, he stated arguing saying no flight leaves at that time. The lobby was so loud from the live music. Between that and the attendant arguing I wanted to just leave but I had already paid for the room online. Front desk rudeness Loud live music at 1am Bathroom needs updated Mattress not comfortable, sheets itchy
The staff was great and helpful. We got a free upgrade which was a nice surprise. The restaurant on site is very nice, and the food was excellent. Our waiter was very friendly. We were in the area on business and got back late to the hotel so we stopped in the bar area to grab an appetizer and drink. Excellent service. Overall great experience.
Grand entrance, beautiful staircases, vaulted ceiling in 3rd floor rooms. Nighttime lighting on the landscaping, big outdoor chess area, wooded surroundings. Always looking forward to visiting again.
I loved the history and the finishes/decor. It needed some updating in some areas. A bit rough around the edges but I could tell it was once a grand hotel.
We had a room in the annex and not the main hotel. The main hotel was very nice the annex was more like a motel...traffic, noise etc. Location of my room. I would reccomend only if you stay in the main hotel.
quiet, good parking, safe area outside the city
coffee in the lobby good breakfast 4 elevators broken eliptical in the gym
The staff at the front desk were incredibly responsive and helpful. I was at the hotel for less than 24 hours but they still made a very strong, positive impression on me.
The fitness room was great and we loved breakfast was included in our stay! The room could have felt more comfortable
Wireless was acceptable when it worked. TV had HGTV. Air conditioner worked pretty quickly. Big shower, room for two people. Breakfast cereal included froot loops. Wireless didn't work at first. TV didn't work at first. Worked after maintenance came to look at it. Shades in room had gap for light to get through in the morning. Showerhead was very low.
Room was clean, comfortable. Breakfast buffet (included) was ample and convenient. Friendly staff. Location between downtown and Bay State Med. Ctr. served our needs, though it might not suit everyone. Easy access to I-91 and 291.
Convenient location, free parking. No towels or shampoo left by chambermaid for two days in the row. Had to call front desk to request towels and shampoo. Complained to front desk at checkout, lady behind the counter apologized for inconvenience.
DAYS INN IS A VERY NICE HOTELS AND I WILL GO BACK. NICE HOTELS.
Clean fresh smelling room with comfortable bed Hall way carpet needs changing
Just the location The appearance, the entrance to the hotel didn't lock. The hotel is renovating so 65% of the room were left open and dark. I will not be going back to this hotel.
The staff was courteous, the rooms were very clean, and the location was central to a variety of attractions. It's suited my needs and my budget extremely well. The room had a bad smell upon entering, so we were forced to use body spray to freshen it up until we could get room deodorizer from the housekeeping staff. Also, the pillows were small and hard, so I would recommend bringing your own if possible. Other than that, I had absolutely no complaints about the room, the staff, or the amenities.
I really enjoyed how they had a complimentary breakfast and wifi. The staff is very friendly and made checking in and out easier. They also were courteous and helpful. I really enjoyed my stay. I felt that the rooms were a little outdated and could have been a little cleaner. They were by no means dirty but I felt there was some upgrading or refreshing needed.
The staff were very friendly and accommodating, parking was convenient, and airport access was great. The free breakfast was an awesome treat.
Accessibility to Bradley International Airport Liked the convenience and everything about the hotel.
Because we booked on "Bookaroom" we got charged $60.00 more. Call them directly - don't use kayak or an online
Clean, great atmosphere, and convenient amenities. Fairly quiet considering it is near the airport. Ice machine on our floor was out of order as well as one of the elevators. Shower door in our room did not seal shut all the way, resulting in water all over bathroom floor. The woman at the front desk told us to use our towel to dry it up and had new dry towels brought to us.
The staff was so attentive and eager to please but not overbearing. They treating us with such respect and help me out when I needed it. Also saw them doing the same for all the other guests. I liked everything
Location is convenient to I91. Rooms are decent size for the price. Free breakfast is tolerable. Never close parking due to their shuttle and employees/owners using front spots. Halls are gross and always noisy. Stuff missing from room after cleaning, even with the do not disturb flag on.
Location cannot be beat. Hotel is older, but the rooms are okay for the price. Free breakfast is tolerable. Do not Disturb hangers mean nothing, housekeeping comes in anyway. Took personal items-towels, cash and jewelry. Mgmt did nothing and barely speaks English. AVOID!
The proximity to BDL was great. The continental breakfast was as expected. Housekeeping didn't make the bed. The bathroom was gross, and no one was at the front desk in the middle of the night. The lady that helped us at check out was super nice, but said the owners of the hotel are foreigners that don't understand USA norms.
Everything was great no issues Everything was great no issues
This two star hotel was a good value for the price. The room was clean, the bed was comfortable, and location great. I slept through the breakfast so I can not speak to it and my only disappointment was a cigarette burn in the blanket. The furniture is a little dated.
There was used soap and shampoo in our shower which tells me it was not cleaned and there was a cockroach in the sink
Friendly staff, rooms decent Tv kept going off and on.,
Staff was friendly, responsive and accommodating. Location was great for day trips while visiting family. Will look forward to staying when the outside pool is open. Grounds keeping around the hotel would have improved the overall impression of the facility. Lot of cigarette butts discarded around the lower level rooms that abutted the pool -- yuck.
Everyrhing...was clean and nice!! No
Every time I stay there. There's a problem Was told they would save my room for the next day they took all my stuff out of the room and threw away 30 dollars worth of food. Disgusted
The hotel was a great place to stay for the price. We found the room clean and spacious with everything one would need. It had a fridge,microwave,coffee maker,hair drier, flatscreen TV and a comfy bed. The location was ok.It was right off of the highway. We didn't dislike anything. This hotel was a good yet affordable place to stay.
I was happy the room didn't have any bad smells. Seemed pretty clean. Cracker Barrel was just down the road. Price was right. Outside the sliding glass doors to the room there was a huge amount of cigarette butts all over the ground. Gross. Breakfast was not very impressive, coffee was awful.
Friendly staff, great nights sleep, updated bedding, quiet room, nice antique furniture, paintings. Restaurant with an excellent reputation located on the first floor Didn't get to eat at the restaurant because one my one night's stay- it wasn't opened on Sunday. Plenty of other options nearby...so not really a problem
The hotel was very peaceful and romantic. I would recommend the hotel to everyone. the history of the hotel is also very interesting. We enjoyed the relaxing experience.
The Manager is an absolute delight and very helpful!!! The facility is very clean, comfortable, and conveniently located in the center of Simsbury. Some wear and tear is beginning to show (e.g. edges of the doors to the rooms and bathrooms).
The huge canopy bed in the suite was so comfy, we didn't want to wake up! The place was full of history & antiques; it was beautifully & tastefully decorated. We were warmly welcomed & esp found Julia to be an incredible hostess. We will definitely be back!! The handicapped entrance could've been better lit at nite & easier to access. Perhaps a chair could be set up along this entrance so someone using a cane/walker could sit for a moment before continuing...
Nice people, quiet, convenient to our location Liked everything
Clean but light on toiletries. I did really enjoy the relaxing screensaver on the TV after a long trip. Great deal for someone just looking for a place to stay, get up and go. Seems popular with flight crews. I also liked that the hot water for tea has a separate source and is untainted by coffee. That is a rarity in the hotel breakfast bars. In fact, given a choice of hotels for another night, I came back. I hate it when the tea water tastes like coffee.
If you need to stay close to the Hartford-Bradley airport this is the place to stay. They have a goof breakfast and free transportation to and from the airport including the rental car facilities. Great value. Nothing.
Clean and comfortable
Great value. location
Hotel efficiently set up for the traveler. Older but well maintained. (have stayed at several other hotels in the area-- of comparable price but not of equal quality) Liked that there was an actual wall thermostat to control heat/cool, the remote had a guide button, their computer had shortcuts to easily print out boarding passes, it was clean behind the bed/ bedside tables!, ..... Re breakfast: wish the hotels would use paper plates/cups and have more wholesome wholegrain breakfast items.
Convenient shuttle to and from the airport. There were stains on the bedding. And a hotel employee was banging on my door at 6:30am and before I could even get up she used her key and started letting herself in! Luckily the latch was on and she couldn't open the door, and she finally yelled 'oops, wrong room. Sorry.' It was awful.
A good balance breakfast. Punctual shuttle to airport. Comfortable bed.Good shower water pressure. Booked a non smoking room, and got a non smoking room on a smoking floor. Assured by desk clerk that the room would not have a smoke smell. Wrong. A non-smoking room on a floor of smoking rooms and hallway is going to smell like tabacco smoke. While the offer was for a non-smoking room, I had no choice but to accept the reservation. However, I find it a bit deceiving not to fully explain/disclosed that a non-smoking room is on smoking floor until upon arrival. Due to this experience, I will not recommend La Quita.
Good location, staff was friendly and helpful Room was dated. Sink had cracks, floor tiles terribly worn. Breakfast normally is decent in LaQuintas, but today waffle batter had a sour taste
The room was pretty standard, nothing like what some of the past Courtyard hotels have been. Everything was fine, nothing special. Staff was great. What you advertise as a 'restaurant' is nothing more than a Starbuck's concession. If I'd realized that I would have not bothered with breakfast.
The front desk employees were very helpful. The room was clean, neat and comfortable. We couldn't ask for more.
Clean, neat, and very responsive staff. A pleasure to stay there
Helpful front desk. Coffee bar 24/7. The breakfast bar in the morning. Nice, clean lobby. Some amenities like in room movies were missing.
The room we were given was a deal room- she called it. It was tiny, no fridge (request made, never sent up) Worst room in the place saved for the online deal.
The beds and pillows were very comfortable. Didn't realize water park was for kids only & that you'd have to pay to use it, even with hotel reservations. Housekeeping didn't have our room cleaned by 5:00 p.m. and just handed us new towels & made our beds - nothing else.
Nicely decorated. No elevator.
The location is close to Six Flags. The staff have always been friendly, the rooms are clean and the complimentary breakfast is of a good variety and very filling. Up until my last visit, I've always been in an updated room. Stay away from the Tower Rooms The Tower Room section was very isolated and had partial renovations. The pool is an extra cost and open to non-guest (huge negative). They run out of towels and it was too crowded. It's not a waterpark, it's a pool and should be free to paying guest.
Location Front desk staff rude and answered telephone before assist handling line of customers. Water park and pool not included with room ( only found out after check in) and even spectaculars need to pay full price
When one of my coaches got suddenly sick, the staff was so helpful in getting her her own room and when I called the desk with little to no voice the offer of tea with honey was especially sweet.
King size bed on top floor with a great view of the river. Clean bathroom, etc. The area is a little sketchy at times so I would advise travelers to be aware of their surroundings.