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Staff in restaurant were very good as was the breakfast Parking was appalling on check-in no one appeared for some minutes despite repeated rings and then was quite disinterested in us as customers
Quiet location in the town centre Some public transport information at reception would have been handy.
Rooms and bed very good Food in restaurant over priced and awful
Room was clean,staff helpful and welcoming No internet,lift not working,no parking,although I had booked 2 rooms at same time it took a long time to locket the second room although it was under my name
Efficient check in. Clean, modern room. Comfy bed. Decent tv. None
The helpfulness and efficiency of the staff Our double bed was a little on the small side
location Xmas being celebrated at breakfast on 20th November. Difficulty of parking car locally. Decoration harks back to a bygone age.
Good value, fairly central location in Kendal. Friendly helpful staff. Bit faded - not a problem for me - terrible breakfast coffee! (instant? very weak). But reasonably good value for money.
Simon was lovely and accomodated us well ! The hotel was in a great location and did us great for what were needing . Room was a little grubby in places dirty cups shower wasnt cleaned great .
Reasonable tarrif and easy access to town centre Dated decor,also difficult to plug in kettle due to acces to power point behind table unit.deep bath therfore for an older person not easy to get in and out,grab handle needed
Central location Room rather shabby and cold
The staff were friendly and welcomed us on arrival. They also gave us useful info on Kendal and surroundings.
good room poor parking
Staff helpful and friendly.Breakfast beautifully cooked. Rooms and bedlinen newly reburbished; fresh and clean. Noise of extractor fans below our window woke us earlier than we would have liked. Wiring and shelving in alcove in dining room looked a bit 'Heath Robinson!'
The staff were friendly, and the rooms comfortable, the food was also very good There was some confusion as to the sevice at dinner and we had to wait a very long time to find out about the way it worked and then to get our order taken
The breakfast was good - lots of choice . Good powerful shower. Battered furniture in the room, the room was far too small for a four poster bed! Thin walls you could hear everything on the corridor outside.
the staff were very accomodating; even though we had booked dinner for 20.00 they said we could take our seats at any time
The boiled egg Fabric Headboards - not hygenic. Poor bedroom furniture -lots of marks and scratches
Great reception, friendly staff generally, good location.
All staff really helpful and friendly. Loved our room and the pool. Special thanks to Sarah and Louise and the waiters at breakfast on sun 21/11/10.
The location. Staff were helpful. Needs re-decorating, though there has been an attempt with new carpets- the whole place needs doing!
Lovely room, staff friendly and helpful. Breakfast very good, planty of choice
The food & service was very good. Pool good for relaxing after a day's walking.
The friendly and helpful staff, delicious food and beautiful log fire on a freezing weekend.
Nice room, very clean and hotel attached to a nice pub Breakfast was average and there was no WiFi.
A pleasant hotel near to the M6 Motorway. Good atmosphere nand comforatble with good food. Perhaps a bit overpriced.
Welcoming staff, clean, comfortable room, very good restaurant
I found the service and the food at the restuarant very good
A little less lighting in the restaurant would improve atmosphere
The food. The large carpark. (En-route to Scotland, towing a trailer) Nothing really.
Excellent service and friendly, helpful staff.
Friendly welcoming staff easy location to get to and pleasent surroundings We wasn’t to keen on guest’s not staying at the hotel using the restaurant.
Ideal location, ample parking facilities, well appointed, clean, very hospitable, large clean comfortable rooms, excellent shower, good breakfast, resonable menu, all in all an enjoyable place to stay and I would recommend this Hotel to anyone Nothing to comment on here.
It would be hard to single out one certain thing. We enjoyed everything, the room was lovely, meals at alexanders great and breakfast also in hotel restaurant. Pool and steam room nice too. Nothing.
All the staff were extremely pleasant, helpful and attentive and service was first class. While it may seem an odd thing to comment on, the plumbing was most efficient with instant high pressure piping hot water "on tap" at all times
location and setting
Freindly staff Rooms were a little small for doubles
convenience of location
We had a lovely stay, the food was excellent and clean comfortable room It would have been nice to have a room with a view
Easy access and relaxing 1 Guest had to be removed from the hote - reason unknown
The staff always had a smile for you The rain
Staff were helpful - food was good - altogether a pleasant hotel. low energy bulbs in bathroom did not give sufficient lighting
food was excellent no lift if on top floor a few to many steps if you have luggage and children to see to
i booked a double room but hotel reception found us a twin room as 2 guys working in over bridge..so location was exellent found the bedroom to warm even with windows open.. would suggest tv or background music in bar/lounge
The general friendliness of the staff and the comfort of the room.
View from the room window Good size of rooms Pool The pillows were flimsy - not of good quality. Only 2 lightweight pillows for a double bed.
Lovely room great location good food great staff very comfortable bed The only thing I could say was bad there was dirty cups left in my room from the last person
Hotel staff were very accomodating facilities were good had room service and enjoyed the food Breakfast was ok
Location was excelllent, right on the river. My room was very large with all the little extras that normally need requesting. Good TV, extremely modern bathroom etc. No complaints, slight traffic noise which meant the windows had to be closed which I don't normally do.
a good centre providing good facilities for eating Unfortunately the cleanliness of the room was poor - andn it was not made up or cleaned on second morning of stay.
friendly helpful staff, swimming, comfortable bar
Warm and friendly staff, excellent leisure facilities, clean and spacious room with nice riverside view.
Good view from room, spacious dining area and bar, convenient location for station and town centre, helpful reception staff. No complaints
Friendly check in No WiFi. Broken Very poor food at the RadChef next door.
Great views Location if northbound !
Very convenient location and much better deal than Westmoreland a few miles north.
Staff were very welcoming & gave excellent information about the immediate area,questions were answered promtly & politely . Slight misunderstanding about the room booking , I thought I had booked a Double room on line(it was the first time I had made a booking on line), but when I arrived I was initially given a Twin room, but when I went back to reception the swap to Double was made immediatally & without any fuss :)
a very comfortable ovenight stop
Very easy hotel to find and use Food on offer was a little poor for a late arival
It was quiet, warm and comfy. A spider
Very convenient for the business we did in Kendel
It was fine. The room was comfortable, warm enough, and quite quiet. The location is why I chose it, because the lakeside view is good. Unfortunately I only had a view of the car park. The room is good value for couples and families, but for a widow such as I it is not that cheap. The tiling round the bath was black near the edge of the bath and at the point where shower water normally hits the tiles. I am pretty sure thqt it was "clean" but it fifn't look very good. A toothbrush and some bleach would have helped.
Overcharged for poor continental breakfast when there was a Little Chef restaurant right outside the hotel. Hotel not willing to refund breakfast. Very poor service.