Would you like to save as your currency permanently or for this visit only?
I was very dissatisfied with our stay. I planned a last minute staycation with my daughter. The weather was menacing so I looked for a place in the area with a nice indoor pool. What they don't tell you in any of the descriptions on the Sheraton Paraippany is that the pool is part of the Atlantis Health Club and, evidently, anyone can go for the day (I imagine there's a small fee). We were swimming in the already cramped single lane of the indoor pool. I was already dismayed that, even though there were many little ones swimming with their parents, they still excluded us from the other two roped off lanes--one was reserved for lap swimming, and the other for kiddy swimming lessons (with MANY kiddies, one of them screaming at the top of his lungs for the entirely of his lesson). I noticed pieces of food, cereal and other garbage, laying around the pool, while the life guard sat there, allowing kids to balance themselves on the divider ropes, despite someone trying to swim laps right next to them. What sent me (and my ten year old) over the edge was when an entire group of young children arrived from outside the hotel. A day camp I think. There were now an additional 15 or so kids, plus 3 or 4 adult supervisors. For the first half hour they were there, the outdoor pool was still closed due to bad weather--why they did not open up another of lane to accommodate this group is beyond me. They expected 30+ people to swim comfortably in one lane of a NOT Olympic sized pool?! It was ridiculous so we left and went back to our not very clean room (pubic hair in the bathtub, stains on the carpet and on the bed-skirt) and ordered over priced hamburgers that were hard as hockey pucks and ridiculously over-priced. It was just an all-around very disappointing experience. I will not be returning there.
When I order a superior king don't change it to double bed room and tell me that's what I ordered
Breakfast was horrible tv was broke and I set the alarm clock for 8:00 am and bring they cut the power off for a min the alarm didn't go off getaway was awful
Good location. Reasonably clean Hotel needs to be updated. Bathroom was small and cramped. The hotel is in need of repair. The restaurant closes too early.
Can't give much of a review. Was there on business for one night. Location was convenient. Exterior was impressive. Room was nice. I was not expecting much, so it met my needs. Would stay again.
cleanliness, friendly hotel staff Women's bathroom above my room. You could hear high heels and high power toilet flushing from the 6th floor bathroom every few minutes.
Everything, services and everything they did to make us happy The bed a little be, it was like not what I was spected i Think they can have a better mattress
Everything. Hot tub was a special treat. Limited chance for late checkout. Some rooms are subjected to background airport sounds.
The attendant at the Front Desk Myron, could not have been more rude! As I came down to check out I simply said I am checking out and all he said was just drop your key. I then asked for a receipt and he fumbled through in a huff as if I was putting him out. He did not find my hotel receipt, just a beverage expense. I asked him for hotel receipt and he looked up in a huff again and said you don't get a receipt because you booked through something else so contact them.I simply asked you cannot print an actual receipt and he just responded NOPE. I then asked for a breakfast bag since it was before 6 AM. He simply huffed away and then handed it to me without saying anything. Beyond rude. I would have stayed there this week as I am coming back for work. I will certainly not at this point. No place for bad service in competitive service industry.
Clean. Friendly staff
Charged an extra $10 to park in their dirty parking lot. Breakfast was understaffed with 100 people going for one chaffing dish. No service staff. Room was ok. Only three pillows to save money. Out dated. Run down. Hazard tape across staircase. Constantly waiting for the elevator in groups of20. All jamming in and people standing waiting for the next one. Ugh
Everything was great. Nice breakfast with a hot selection every morning along with the usual waffles, toast, cereal, etc. I liked the strawberry topping and whipped cream for the waffles. I had anticipated a sofa sleeper in the king room, and there wasn't one there...not a big deal.
Bathroom was dirty
There was nothing to like it appears the place is a welfare people placed by Social Services elevators dirty not for business traveler It is an overrated hotel interns of price and facilities, plumbing in my room was not working properly noisy leaky water , my bedspread had blood stains So I slept with no covers
Good beds and breakfast. Poor wifi.
Comfortable place to stay CHECK-IN CLERK / SERVICE POOR
the shuttle bus does not come very regularly. We waited between 1 am and 1:50 am at the P4 location at Newark airport. There is no phone at the picking up point to call them and ask them for pick up. We managed to call their phone using a regular line but still it took additional 40 minutes. We were also informed that between 2 and 4 am there is no service. This is despite the fact that the advertisement says 24 hours shuttle bus service.
Incredible value Rooms are clean Well appointed rooms from bedding to technology They charge 8.95 for internet access. Just raise your room rates by $9 and include it.
Great location right in downtown New Brunswick. Good price/rate via kayak Musty/dusty room wreaked havoc on my allergies. Shower handle was broken and had to be replaced. No free wifi.
Very comfortable and there was no one else in the pool and workout area when I used them.
Fantastic hotel very class, very comfortable No
location and convenience to downtown paying for parking, hotel should have free parking for guests if they want to park their own car and also valet if they want. A choice for the guests would be nice. Also the bathroom needed some maintenance: the shower rod was loose and leaning down / the towel rack was loose off the wall / and the shower curtain was hanging off of the hooks and not hooked together.
The Gym fascilities was good Could be quite busy during the week, i.e conferences
This was the nicest hotel I have ever stayed in. I was overwhelmed when I pulled up and stepped into the lobby, my first words to the registration desk were "well I'm out of my league". Everything was perfect. The staff was professional and courteous. The room was extremely clean and very modern. The view from my room was nice, looking down at the the state theatre, or out at the rest of New Brunswick. And I lucked in to a "special price". So it was very affordable. I have not compared it to regular rates yet, but I would think the room was worth significantly more. If I go anywhere in the vicinity I will be staying here again. These didn't bother me personally, but just to make others aware. The heldrich is in the middle of the city, so you either have to luck into free street parking or utilize the parking garage directly behind the building. Parking cost about $20 per night, or $25 for valet parking. There was not a refrigerator or microwave in my room, maybe it was just the room I chose. But again none of these bothered me.
Every thing no
Hotel was very nice and served our needs for a quick, one-night stay near the Rutgers campus. We didn't really have time to take advantage of all the hotel's amenities. Parking was pricey; we chose to self-park because valet did not have in/out privleges. It was a bit of a hassle to drag our luggage from around the corner.
It's a fabulous hotel with attentive staff and impeccable accommodations
nice gym and good breafast, comfortable, friendly bar lounge
The room was clean, comfortable and reasonably priced. The hotel is well-laid-out and beautiful. Breakfast was fresh and tasty, but overpriced.
Very friendly and professional staff.
Price, Location and Staff WiFi didn't work in the room, but not a big deal
Doorman was nice. Girls behind desk were not pleasant. Plus, I checked out early. Booking.com told me there would be a cancellation charge but I didn't hear how much. Hotel charged me a cancellation fee of $75; Booking.com's email showed it was supposed to be $35. Same when I checked in--rate higher than Booking.com, but I caught it then.
The Strip House restaurant
Clean. Nice looking. No free coffe in lounge. No free breakfast on weekends. Not enough parking. Pool closed at night.
comfy beds, entire staff bathroom amenities (shampoo, conditioner, lotion)
My girlfriend and I spent the night there for a nice getaway from home after we had went to my brother's soccer game at Seton Hall. Everyone and everything was great. The room was perfect, we had requested extra towels before we checked in and the accommodation was made. When we got there, I called the home bar to request a bottle of wine and the bar staff was able to help recommended a good wine for us. Everything was clean and comfortable. Definitely would recommend staying here for any occasion, especially for the price, very good value. We will absolutely keep this hotel in mind for weekend excursions in the future. There was nothing not to like, everything was great.
Pleasant and clean No bathroom exhaust
The staff was extremely helpful and courteous in both the hotel and the restaurant. The facilities were clean. The rooms need more noise insulation. Both from outside noises, and interior noises. There should be an exhaust fan in the bathroom.
Location & price. Thin walls.
The property is modern, sleek, beautiful. Anda well kept facility. Breakfast is not available on the weekend, only through a limited room service menu.
Very polite and helpful front end staff.I needed directions and they gave me better than my navigation system! I did not enjoy my experience at the breakfast buffet.They sat me a a table very near the entry door and did not cover the table with linen. I thought this was standard until I noticed every table around the room had been covered with linen except mine.
1-In my 2nd night in the Hotel, almost during all the night it was vry noisy whith the next door: very loud talking + TV.2- Please for Breakfest pur more Tables to sit down and we were missing eggs
everyone was nice from the i check in to the time i checked out no there was not one thing i did not like
Breakfast at the entrance of the hotel very bad quality bad.
the people were every nice and the food is every good and the late check out is every nice no ther was nothing wrong with it at all
Very nice room! They did a very good job on the remodeling of this hotel. Staff were friendly and accommodating. Would stay here again. Would like to see a better breakfast selection. No protein. Everything was carbs and sugar. Did a very nice job of setting it up though. Also, outside in the parking lot, someone had just dumped their trash in the parking lot. Not the hotel's fault, but it is a shame that this kind of element would be staying here.
Great staff: when I was stranded after a bus mishap they went the extra mile to get a shuttle to me. Very accessible from Newark airport. Remodel has front lobby and breakfast area torn up, giving even more of an industrial feel than the hotel already had.
I loved this hotel. Very clean, nice staff at front desk, perfect location and I loved the decor. The only problem I had while staying here was every morning housekeeping woke me up with their very loud conversations in the hallways. There was even some shouting.
Very clean. Very nice modern rooms. Great value for the money. My only negative was that it was a very narrow path between bed and desk but it wasn't a big deal.
The Hotel is basically designed for people on the road in new Jersey - not sure if I would stay there while in New york.
Good location to NYC (30-45 minutes by car). Good stuff. Clean Room.Good continental breakfast. Too smoked groundfloor. Ventilator didn't work in bathroom. Too loud air conditioner. A bit noisy in Hway side.
Continental breakfast I would like cleaner rooms and also I think that there are rooms which necessite renovation
Our double queen room was updated , clean , and very comfortable for us . Staff was friendly and supportive when the printer wasn't able to print my boarding pass . Location was ideal ! Lobby tables were rickety.
I really appreciated the attentive service. Front-desk staff were incredibly nice.
Front desk not accommodating
Very impressed, felt luxurious not outdated! Beautiful hotel, friendly staff, loved it!
Room was clean enough, bathroom worked, all the basics were there. I ran the fan all night and thus the room was quiet enough to sleep in. Its main business seems to be weddings and other big parties, so bar and restaurant VERY crowded and not available to guests who want to have a quiet drink. Door to hotel does not have automatic open button -- crucial not only to those with mobility issues, but anyone with a lot of luggage. How is that even legal in 2016? Breakfast included but there's not enough seating, so it gets loud and crowded. They use styrofoam cups for coffee. Again, I must remind the hotel, it's 2016. The decor is **very** outdated. Forest green carpet in the room, vertical strip wallpaper -- from the 80s or 90s. Was fooled by high reviews into thinking this was a nice place to stay when it in fact it is just adequate.
Front desk was very friendly at check in. We attended a wedding here and staff were less friendly after the event (less we had been drinking but not belligerent). Walls are thin. We were woken up at 9am by housekeeping knocking on other peoples doors. There appeared to be water damage in the ceiling and bathroom needed some maintenance.
It is a great location, just a block away from the train station. Went here to get away from distractions and focus on work. Got a nice size room, all the amenities that I need and with room service, I never had to leave my room for anything. Perfect place to get quiet and work done. Not that it bothered me but the decor is a little outdated. But a desk still worked as a desk and furniture didn't break on me. If I was going to the hotel for an actual leisure trip, the tv might need to be upgraded.
The rooms are comfortable and clearn and there is a really bar and restaurant connected to the hotel. It's in a subburb and has a completely different feel than the "big box" hotels. Love the nice breakfast spread they put ou the morning which is included in the room price. There's also a very nice pool and courtyard.
We like the room, continental breakfast & convenience of train to the city. Train is a plus. Sr.'s can buy a SENIOR train ticket at the TRAIN STATION, otherwise buy train ticket at hotel & walk approx. 1/2 block to train. VERY nice older hotel. It is an older hotel but everything is very nice. We like the continental breakfast. Parking. Train to the city is great, can walk 1/2 block & get on the train to the city. We have stayed at this hotel numerous times.
The hotel was perfectly located for us, near the train to head to Manhattan and near universities. We were on the back side and our window looked down upon the trash.
Access to everything Fixures in the room needed maintenance
Great location for use of Newark airport. Great staff! Nothing
For of all this app said that the Hilton had a spa and that was a lie !!! Also the indoor pool was dirty! The customer service was shitty. & to top it off we had to pay for parking which was $20.
The staff is extremely helpfull and friendly, special in the restraurant. Parking was free!
Friendly staff, convenient location All good!
Not too many shops
Friendly staff Bath room old fashioned, Car Parking very expensive
good overnight with early morning flight departure. Enjoyed lobby bar with good accompanying menu -- not a bad place to hang out and unwind. Staff was friendly and accomodating, keeping their cool during a substantive number o all-at-once check-ins. Shuttle from airport terminal departs from the extreme end of the airport, which depending on your arrival
I needed a hotel close to Newark airport, this hotel is clean and Comfort. the transportation from the hotel to the airport is easy by car or you can take a taxi. the hotel is not good for holiday or fun, it is just for stay the night close to airport.
Room was clean and spacious. Comfortable. Original parking lot wasn't working and had to park in the guest parking, which was completely packed. Only good thing was that instead of paying $20 for parking, I only paid $15 plus fees. Ridiculous that we have to pay for parking, even with a room. Pantry area was almost empty with no variety,
Clean Not enough mirrors you couldn't chill wroth your friends because the walls are paper thin
Close to Newark airport. Far from NYC.
Nice comfortable stay Free breakfast was terrible
Friendly and helpful staff. Convenient location to where i was working, inconvenient to restaurants. Bed was a horrible sleep number. It wasn't even plugged in or a remote available when I arrived. They had to send someone up with multiple remotes to test and get something to work. After the first night the remote stopped working. Would not book there again.
Cleaness Breakfast time
Clean and comfortable rooms. Right off the NJ turnpike. If I don't need wifi, I would stay here again. No wifi in room but there is a business center. Breakfast was bad - stale food with poor taste. A TV guide would be helpful.
the location was nice and the hotel was very spacious. not having a steam room.
The hotel was a great deal, liked the location, was relatively quiet Some of the staff had attitude, expecially at the hotel restaurant which i would not recommend, 3star food at 5 star prices
A friendly helpful staff There were no problems at all
Location and Price Maintenance. No one answers phone Hair Dryer was broken and UNSAFE. could have caused injury
I had no problems checking at 2am, and the room was quiet all morning.
Our sheets and towels were changed on the daily. Our room was clean and beds were very comfortable. Staff was very pleasant. We were staying for 9 nights and laundry services nor dry cleaning was available. No fridges available in rooms either. Our room smelled like cigarettes when it was stated the hotel was a non-smoking hotel. Besides starbucks not many nearby places to eat within walking distance. Ice machine broken on our floor and outdated decoration. A bit overpriced nightly rates for a hotel where nothing is inclusive (wi-fi was very limited, breakfast)
Nothing Sheets were stinking. poor hygienic conditions. We were itching all over in the morning after waking up. A whole bunch of smokers in the lounge that was stinking. The elevators were in poor condition. I would never stay here again.
The hotel allows dogs. The bathroom ceiling was covered in mold (it looked like someone had recently tried to paint over it and it was coming up again). There was a crack in the bathtub. There was mold all along the lip of the bathroom sink. The window frame was all rotted out and black. In our last night there, the room next door was having a loud party and it took several calls to the front desk to get someone to come and deal with it. When we called a third time, the front desk hung up on us. For $120/night, it was by far the worst hotel experience ever.
there was so much noise in the hotel.....slamming doors people yelling and playing loud music......took staff over an hour to have people quiet down......
room on ninth floor at end of hall too cold in hotel. could not use indoor pool or hot tub. only given one half roll of toilet paper . restaurant freezing , dinner order completely messed up and I was charged fully for it .will never stay at this hotel again
easy going, good hotel with nice facilities. Very close to metropark and not crowded
There were bugs in the room. The first room they gave me was not even cleaned, towels were still laying on the bed. The next room they gave me I layed in the bed and the next day i noticed a skin irritation turns out to be ringworm. My boyfriend has a rash from the room. It was absolutely horrible. never again and it should be removed from your site.
The room we booked had a king size bed and that's all that really fit. There was a desk, office chair, dresser, and chair that was crammed into the room and you had to squeeze by everything to move around. We saw a cockroach crawling on the wall and the bathroom door knob was broke so we never shut it as we were afraid to get locked in. There wasn't a blow dryer in the room just an empty wall mount for it, so we asked the front desk for one and they told us we had to return it once we were finished using it, it didn't even work. The ironing board didn't have a cover and there wasn't even an iron in the room, but after the blow dryer issue we didn't bother asking. The hotel shares their parking lot with an airport park and ride so finding parking at the front office was impossible and getting in and out was congested and frustrating. I would not recommend staying here and will never go back.
Young lady at the front desk was personable and nice. The rooms can use some serious upgrades. I'm not saying it has to look like the hotel next door, but with some upgrade and better maintenance would certainly bring in more revenue. I'm a business person. Ceiling was falling apart, iron board looks very antique. Not to mention the TV. There were stains on the ceiling tiles and chair.
Frighteningly rundown, didn't end up staying at this hotel becauservices it was so insecure
There is nothing to like about this nasty place! Everything!!! Disgusting - so dirty!
Impossible to find because address is not correct online, pictures online lie, and unsafe for families.
I liked nothing "housekeeping staff" never cleaned, we asked for a fridge twice and they forgot, the room stinks.
We stayed at the Hyatt due to a football game across the river. We had booked the rooms based on the location and were not disappointed. We were able to walk to the downtown area (only a block away) and grab a late lunch before heading to the tailgate and watching the game. The hotel is a little bit tired, but the staff, the cleanliness and the location were outstanding.
Staff, parking validation Room key was glitchy- didn't always work on first try
The room was HUGE, even with two beds in it. The usable desk/workspace pretty much ran the full length of the window wall, allowing me to spread out some presentations I was working on among the conference materials I had collected. Spacious bathroom...that then goes to the negative category. They do have a white noise machine in the room, which came in handy. I was able to check in an hour early, so that was nice after 14 hours of travel. Validated parking for the underground garage was a plus, too. There was a lot of disappointment. I was on the 11th floor, right near the elevator. While I didn't really hear too many people in the hallway (mostly cleaning staff), the late night ruckus from the street could be heard well into 3 or 4 AM (where the white noise machine comes in handy). Every emergency vehicle going by could be heard loud and clear. To put it mildly, the windows are not sound proof by any means. The bathroom is beyond dated. Old tub, clunky showerhead that sprays everywhere except on you, and shower curtains that leave a gap on one side or the other because they are not wide enough. LOUD flush on the toilet lets everyone on your floor know you just took a poo. My first night I realized that I was missing a mini-fridge, which the front desk though was odd (I think they thought I was lying). They put in a request, but I never saw anyone, so I had to make another request the next afternoon while I was attending a conference. It was there when I came back that evening. The lighting is a miss-match of fluorescent, LED, and halogen bulbs. Some dim properly, others are all or nothing, making it difficult to find a happy medium once the sun goes down. For the price, I might have expected a little more, especially with a Hyatt Regency name on the door in downtown Morristown. I think that a Hyatt House would have been cleaner and more elegant of a stay, which is sad. I would stay here again, but only if my conference is there.
Cleanliness of rooms, attentive staff.
Cleanliness of the rooms and the updated decor as well as ameneties in the rooms The staff was somewhat cold.
Staff curteous but fumbled wrt 10am arrival on day 2 of stay. Room clean. Bed comfortable Room cleaning starts too early - 830am. Breakfast could be included at room rate paid and be fair
I returned to the area to attend a High School Reunion which was held at this venue. Everything was very professionally done; a good time was had by all attendees.
The gym and pool are among the best in local hotel choices for this area of New Jersey. Covered parking is also a huge plus in the winter or when it is raining.
comfort of room. I booked hotel through booking.com which was on Dolce site. I paid more doing it this way then calling hotel directly. I could not get clarification on this from hotel staff as they could not change the price. Never book through booking.com.
After a pleasant stay at the Dolce Basking Ridge, I needed to head back to New York. I asked at the front desk how to get to the train. The gentleman driving the shuttle not only took me there, he took the time to explain that the train had been replaced by a bus, drove me to the train station, and when the machine at the train station didn't take cards, drove me to an ATM to get cash, then back to the train station. Thank you, sir!
it was convenient n/a
Food was good Room was awful Sink leaked Fan in Bathroom kept me up Windows did not open
The staff are very attentive to their guests. Helpful. Dinner entrées were most enjoyable. The noon buffet lacked refinement in some regards
The hotel was lovely - however on arrival the Hotel was overbooked and we had to stay at offsite at one of thier annex hotels, The next day we were upgraded due to the inconvienance, however staff were very friendly and the hotel was very nice. The Hotel is far out of NYC therefore it is not close for those wishing to visit NYC.
close to my meeting address N/A
Nothing I never made to the hotel before I was called by the management and threatened with arrest if I showed up up for my reservation. The fact the manager called me and threatened to have me arrested twice before I even arrived at the hotel.
Clean, quiet room. Excellent breakfast. Best coffee I ever had at a hotel.
The bed was clean, bathrooms clean, very spacious, two televisions, a fridge and microwave were great to have. The staff was friendly and very helpful, even giving me menus for places I could order from. One free drink from the bar for each night I was staying? Awesome. Breakfast was delicious, and had many choices. Would come back.
Scents and cleanliness. I am a new mother and was severely disappointed that after a long day of travel and late arrival, the refrigerator in my room was broken and resolved not by changing my room to one where it was operational so I could store breast milk- instead I was brought a warm one from storage.
Luxury great size room. Easy parking. Quiet area. Very comfortable bed. The bathroom was a bit to the small size.
Hotel had no record of booking.com booking. Checking took half an hour. In the end they honored the reservation but I need assurance this won't happen again if I use booking.com
I absolutely loved the Heavenly Bed!!!!
I stayed there as I was attending a wedding nearby. It was very convenient and the accomodations were top rate location is very good everything is nearby
The staff was great. Helpfull, attentative and very frindly Training of the resturant staff needs improveiments. The bartender reached into the reserve bottle of bar nuts with his bare hands and refilled a guests serving plate. A waiter at breakfast handled bagles to be toasted with his bare hands - in and out of the toaster. Most of the chairs in the bar were soiled and badly in need of cleaning. In the room the cover was falling of the HVAC unit and the window frame fell apart when I opened the window for fresh air
We needed a hotel not far from the airport as we had a 6:30 am flight the day after our stay. The staff at the Renaissance were incredibly helpful with any and all questions we had re: transportation, food, etc. Although we had a short night's sleep due to our obligations, it was completely restful. We would stay here again in a heartbeat.
I am very picky, about clean, germs when it comes to hotels. the staff was friendly, from the valet to restaurant staff. the room was clean. i would go back and stay there again.
The room was pretty clean and adjacent to Newark Liberty International Airport. The view was just overlooking the parking lot. Nothing else. The lobby was very beautiful.
The front desk personell was very friendly the room was nice overall hotel standards were very good.
Some hotels have gorgeous communal areas, such as the lobby, and the lounge, but a different standard for their rooms. Renaissance Newark Airport had beautiful areas that were communal, and their rooms were of the same high standard. Bed was comfortable, and warm. Room was spacious and clean. Staff was accommodating and friendly. Shuttle to and from the airport is a plus. Many airline staff stay at the hotel, so the morning shuttle filled up fast, but another shuttle was dispatched right away, to pick up the overflow of passengers. I would stay here each time I'm in the area. Not just a good value, but a great place to stay, meet, eat, hold a conference, etc.
This was my third stay at this hotel and even better than the last two. The rooms, lobby, and restaurant have been very tastefully redone. The room was very comfortable with HD TV. The staff was very helpful and courteous. Even though near the airport, my rooms have always been quiet.
Clean and affordable. I was very impressed by the cleanliness of the hotel in general which would include the room, lobby area, and the indoor pool. The hotel staff was extremely friendly and very accomodating when it came asking for directions, coordinating adjoining rooms, and providing additional services such as a roll away bed and blankets. Each time we came back to the hotel from our day or evening trips the front desk manager or clerks would ask how our day went. We enjoyed the flat screen, LCD T.V. and the variety of channels available for free viewing. The only downside to the hotel is that it's located right off the highway across from the airport which meant we were pretty much land locked which limited our dining choices without having to drive. The Perkins shuttle never showed so we ended up eating lunch the first day in the hotel restaurant. Being right off the highway also made it very challanging and confusing to get into the frontage road area where th ehotel is located. You needed to learn the N.J.. u-turn system the hard way to figure it out. Great touch to have the computer and printer in the business area for guests to print out their boarding passes. Security wise they have a guard at the gate of the parking lot and you need your room key to operate the elevator.
Beware, renovation under way. Paint on carpets, in sinks.... smell is in the air. Not sure why I didn't know about the daily parking fee ($14).
First of all, I am a veteran traveler. I used to travel for a living, spending more than 200 nights a year in hotels. What upsets me about any poor service experience is that it is relatively easy to avoid with good training and good management.\n\nI checked into the Doubletree Newark Airport after 11pm on the 13th of December. If I didn't already know they had a shuttle from the airport, there would have been no way to know they had one running. In the terminal and also at the P4 shuttle pick-up area, the hotel is not displayed on the courtesy phone area. I ended up having to call the hotel to see if indeed there was a shuttle bus available. \n\nWhen I arrived at the property, there were 4 people behind the front desk but no one at the front door or any bell service available. I had numerous bags as I was returning from an overseas trip and had to secure the bell cart myself. I passed several staff members with this cart and no one offered to assist me. \n\nThe guestroom was fine, although it needed a bit of cleaning. The bed was quite comfortable. As I recall, this used to be a Wyndham and it had been throughly renovated under their management, so the product quality was good.
If you have a choice I wouldnt stay here. The surrounding area is horrible. Also, very very hard to find and easy to get lost in an area I dont feel safe in. The hotel is just average, the staff is just ok. Absolutely no restaurants in the vicinity so you are forced to eat at the hotel for mediocre food. Meeting rooms had leaking ceiling, where water came through like rain! Parking for hotel guests is expensive! Unfortunately I had to stay here for a meeting, if I had a choice I would not stay here!
I arrived at 2 pm only to be told to wait an hour. Upon returning at 3 I was told the room wasnt ready and I could have a double bed. I refused and was told by the manager YOU CANT EXPECT US TO RUSH OUR STAFF. My toilet was broken. I was charged 3 TIMES for the same thing. Then I was told the only thing that can be done is a FREE DINNER....unacceptable treatment and horrible attitudes
This hotel has been recently been renovated. The public areas on the first floor are very nice, and the quest rooms are very nice as well. My only negative comment (and it's very minor) is that the hallways in the guest room areas still need to be redone. The front desk and restaurant staff's are very friendly and accommodating.
The Irish pub in the restaurant was excellent. The staff was very professional, accommodating and friendly. The room was clean other than the issues cited in the other box. The lobby is beautiful and clean. The location is convenient and there was plenty of free parking. I booked for 3 adults and requested 2 doubles, however my email confirmation stated 1 king bed. I called the Marriott and was told there were no rooms left with double beds. I then called hotels.com and was told the room could be changed to 2 doubles, however upon arrival the reservation was still for 1 king. Thankfully the desk clerk noticed the size of our party and immediately changed the reservation 2 doubles without me having to ask her. Don't know why this was an issues when I originally called the Marriott (or why the change made through hotels.com did not change the actual reservation at the hotel). There was some black mold on the ceiling above the tub/shower and the room had a slightly musty smell, like a damp basement. Our room refrigerator was not working upon arrival and the hotel had to send up a maintenance person to get it to work. We discovered there was a big cultural conference (NJ/NY VSNA Indian conference) taking place during our stay. No issues with the cultural conference however with so many people mingling about in the lobby and hallways we felt like we were intruding on a private event and that was uncomfortable. We did not feel like we should walk around the hotel and stayed in our room. It would have been nice if I was told about the conference at the time of booking.
Lobby is good. The event we attended is at the same building so staying at this hotel location made sense Got a wrong room. I requested for double queen bed but was given single king. So a family of 4 is sharing a single bed. No effort is made to help the situation. I even tried to ask if there is something she can do. I got a big 'NO'. However, the couple after us the a double queen bed. The door going out into the veranda is broken so we have to turn on the heater.
No breakfast available
I always love how much space you get for the price! I think they hadn't totally finished cleaning the room when I got it at 5pm...all the dishes were still in the dishwasher, some of the normal bathroom items weren't stocked like conditioner was empty etc. Sheets smelled a little like wet dog too.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Amazing staff. Food during happy hour was great. Decent breakfast and great hotel.
location is ideal. People at the desk very helpful no
Horrible staff and house keeping
location is good. Value is good. change type of 'Do not Disturb signs' from Magnets to paper / cardboard. Ensure guest room is made up after the 'Do not Disturb' sign is taken down.
Room was great. The staff was good. Breakfast was very good with a big selection. I got a great price and was very pleased. No.
This guest did not leave comments about this hotel.
It was well lit, I felt safe. The bed/bedding was comfortable. The shower was warm, I prefer hot shower and there was no covered parking.
Horrible staff and management
Beds are soft Found a hair in the breakfast food. Room was not clean. Staff and housekeeping very rude.