Pros: Staff worked with my wife and I and communicated clearly got us on the road in a timely manner.
Cons: I had signed up online for a decent price. The car was advertised as unlimited miles. However, my wife and I were planning to drive outside the zone permitted by the renter, so we ended up paying $20 more than was quoted online. We still got a good deal, however the driving zone NEEDS to be communicated and made clear on the website when reserving a car online.
Feb 10 2017
Their reservation is not an actual reservation!
Cons: They had five reservations for 1 car. They called a few hours before the reservation to "check" if I would be there for the reservation, and to say the car may not be there. Went with another option entirely. Absolute nonsense of a business model. Will never rent from them.
Apr 2 2017
Pros: Great customer service, good pricing, nice car, great overall experience!
Cons: Long wait time at counter due to only one agent at the desk at the time.
Apr 19 2017
Bait and switch
Cons: The morning of rental, I was informed that they did not have a "payles vehicle". I was offered a Avis or Budget vehicle for about 5times the Payles rate. In addition, I was informed that the Payles vehicles could not be driven out of the state during the rental period.
I decided not to rent any car from this company.
Pros: People at this location understood the issue and were apologetic and they tried to wave the charges on the rental, cause strictly speaking even they felt it isn't worth in me paying money for the rental.