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2 locations in Guayaquil
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Reviews
6.8 Okay
Mar 2018
Pros:
Car was fine, only minor shortcomingsCons:
No maps available only overpriced GPS4.4 Mediocre
Feb 2018
Pros:
Kayak offered a good dealCons:
There was no transparency on price nor on the rules, at the time of pickup the insurance exceeded the daily rental, something that was never disclosed and I was told that when returning, the fuel would be charged at the same price I could find on the street,2.0 Poor
Jan 2018
Pros:
Nothing! They didn’t have the car for me and all that I got was “we don’t have a car and if you want to say something write an email” - the worst service ever!!!!Cons:
Everything! They didn’t have the car, the service was terrible! Please do not rent a car here! The worst experience in my life!2.0 Poor
Sep 2017
Cons:
complete scam.. prices online are hiding a lot of extra charges2.0 Poor
Apr 2017
Cons:
When I arrived there the agreement conditions were different. The worst service I ever had.10.0 Wonderful
Mar 2017
Pros:
Allmost a new car only 16000km.One location in Guayaquil
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Reviews
3.6 Poor
Aug 2019
Pros:
Wrong car, charged extra day than had vehicleCons:
Use bilingual staff in international airports2.0 Poor
Jan 2019
Pros:
NothingCons:
No car available. They offered to drop us at our destination and bring the car the next day. Didnt show. 2 days later a car (NOT one that worked for us) was left at our address. We called the office to refuse it. They said thethey were bringing the correct one and just to wait. Never showed! We were still charged!!! Office almost never answered the phone and when they did they were rude.2.0 Poor
Dec 2018
Cons:
1st my reservation was made about 5 months before my trip and per the reservation I would get a Tahoe or something similar. When I arrive the Thrifty clerk says they don’t work with Tahoe’s and that my reservation would be for a Suzuki Vitara and if I wanted an upgrade it would cost me twice as much as what my reservation was made. 2nd even though my credit card offered insurance for international rentals (I called my credit card to confirm this before I left the country and they said the country I was going to was covered for rentals) Thrifty made me buy their insurance or I could not rent the vehicle! I was traveling with my wife and 2 kids (toddler and infant) so I had no choice at that point but to pay the extra or I would have to waist more time at the airport after a almost 12 hour flight and it was getting late. 3rd because none of my credit cards have the numbers in the front (no cards in the US have them anymore!! At least the new ones don’t!) I had to pay an extra $1000 deposit which they said they would return once I returned the vehicle. When I returned the vehicle they then said it would be 2 weeks before they returned my deposit to make sure I didn’t get any tickets on the vehicle. We are now over 2 weeks and they still have not returned my $1000 deposit! Also the car was all scratched and dinged up all around!! They AC vent on the driver side was broken!! Bottom line! Thrifty in Ecuador is terrible!! They should really do something about this location! Makes their company look bad! Will never rent from them again!2.0 Poor
Aug 2018
Pros:
Nothing!Cons:
Service and attitude of the 2 ladies was awful. The reserved Tahoe or similar was a small compact car that we couldn't put luggage in. Rented from Alamo and the were excellent!!2.0 Poor
Jul 2018
Pros:
Airport LocationCons:
Would not rent to me unless I took the "optional" collisions damage waver at $25 per day. I had several credit cards offering CDW with over $10K credit. All we're rejected. Thrifty is a rip off.2.0 Poor
Jun 2018
Pros:
None BAD BAD PAGAR TANTO DINERO POR UNA BASURA DE CARRO HUECOS EN LA CONSOLA, VOLANTE en mala condicion higuienica FUE UN ROBOCons:
Old car very bad experience tires bad shape no chargers i would like at least a refunds i pay for a 7 passenger car and it was 5 passenger What a scamers I hope the owner of the company triffty see this messagesOne location in Guayaquil
One location in Guayaquil