Reviews for Thrifty in Guayaquil
- All reviews 100%
Feb 8 2017
Unsafe and bad service
Cons: I pay full cover and even that they charge me 30 usd more because they say a scratch the car was unsafe and had mechanic problems if you read this pay attention do not rent a car with this company
Jan 16 2017
Cons: At my arrival .they didn't have any car..told they may have next day..nothing!! I was told they will call me when a car be available..they never did..very upset could no get a car..had to over paid at other rental after wait for 4 days
Jan 4 2017
They gave me the run around all day..
Cons: I was due to pick up my rental at 10:00 am... after getting there they tell me that they did not have any vehicles... they said someone should be returning one after 12:pm ...... I called at 12 they said to stop. By at 1 pm I went back to the counter at 1pm so so they can tell me they did not have a vehicle for me....then they said for sure at 6 pm they were going to have a truck...I waited til 7pm lost a day at the beach because they could not provide their services...Horrible Horrible
Jan 2 2017
Misrepresentation and poor customer services
Pros: The car I rented was not available. They offered me a smaller car at the same price. They treated me with disrespect and ignored me for considerable amounts of time while trying to solve the problem. Ultimately they told me that the agreed upon price of $180 did not include insurance and that insurance would be an additional $120. I never did get the car, and I would not ever use Thrifty in Guayaquil ever again.