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Front office staff was knowledgable and friendly. The bartender was very nice as well and makes a great drink. Overall loved the hotel.
Limited staff no bartender lobby area boring. Just relaxing in the room because there's nothing else to do.
Thank goodness everyone was friendly or we would have left immediately. When we arrived, the hotel had NO WATER. The water came on several hours later but we were told the hot water would "take a while to warm up." The water was still cold the next morning. There was no indication on the kayak website that there was any problem at the hotel when we booked online.
The staff was really informative & friendly. The bar/ lounge area is in the lobby. Friendly bartender ( only open until 11pm on the weeknight we were there) FREE Airport shuttle but not clear that you have to call the hotel to pick you up. Plenty of breakfast options to chose from, including egg sandwiches. Very convenient to grab and go on the way to the airport. Bathroom doors are sliding and there is a gap so not a ton of bathroom privacy if that is a concern
Location was good and in a quiet area, gas station nearby No room microwave, no restaurants within walking distance
Location to DC Ease of booking No hot tub
Clean, modern rooms. Overall good experience. Thermostat was set to 80 deg and was too hot, so I turned it down to 75 and it blew cold air on me most of the night.
Convenient, friendly, trendy I found it more adult oriented than family with two kids.
Location was ok but not the easiest to get in and out of. The guy at checkin gave me a king that wasn't a king like I paid for and he lied repeatedly was rude.
24 hour shuttle from IAD, a clean room, and responsive and friendly staff. Some hotels do not have a 24 hour shuttle. Aloft's shuttle driver was friendly, competent, and professional even at 2 AM. Thank you!
I like the pool. The design of the hotel. It was really nice Needed towels and wash clothes.
Friendly staff, low rates, great style Room slightly dirty
The high quality of the furniture and food The constant fighting of dogs in the sitting area, hallways, and lobby. This resort is TOO dog-friendly. Guests are allow to have their dogs in these areas. The dogs constantly bark at other dogs, the couches reap of dog smells, and the dogs constantly smelling other guests. Anyone allergic to dogs definitely need to STAY AWAY from this resort.
I cannot tell you how wonderful your staff really is! They are so attentive, friendly, helpful, and treated us so nicely., The concierge was GREAT!!!! The staff made our stay perfect. No big deal - but the light bulbs in the ceiling fixture were burned out. Also you might give information to guests about how to dim or brighten the light in the bathroom. Took us forever to figure it out. After calling down...we found the little place on the fixture to move to brighten the light.
Loved the peaceful charm, beautiful views, multitude of activities, and equestrian theme of the hotel. Staff is extremely nice and helpful. Guest rooms are superb and located far enough away from the pools, tennis courts, etc so that they are quiet. We took advantage of several activities at the resort, and loved sitting outside on the back terrace. About a 15 min walk into downtown Middleburg, which is highly recommended to check out the local shops and restaurants. Biggest drawback is the expense. For a 2 night stay, including zip line tour, massages, and meals at the resort (for which we had Travelzoo coupons), we spent about $2000. Would love to be able to enjoy the resort more often, but just not financially possible for us to do so.
Resort is nice but in need of cosmetic facelift.
The Facilities The house keeping staff has to improve cleaning of the bathrooms and pool showers.
Pool and spa was really nice my husband loved the golf course Terrible food and service... DID NOT GET MUCH SLEEP AT ALL!!! poorly insulated rooms!
Room service breakfast was delicious, minus the fried unseasoned potatoes. Bed was soft and comfortable. Carpet and furniture are dated. Bathroom floor looked dark and dirty.
Breakfast buffet was excellent, except our waiter was kind of forgetful. Fireside nook in lobby was an excellent place to have a drink or chat with friends. Staff tried really hard. Towels were okay. Bath products weren't bad. The place is mid-renovation. Most of it looks dated and bland. The hall we stayed on didn't have that problem, but it did smell very strongly of glue (carpet or wallpaper I'm not sure). Our room also had a strong and unpleasant odor. The sheets were very uncomfortable, and the duvet was covered in a flat sheet top-and-bottom which ironically made it much less soft to the touch. Walking around the hotel felt like walking through a combination community college and office building. Probably the least inviting building I've seen for a "luxury resort" ever. Spa lacks surge capacity to accommodate walk-in guests during a busy weekend. Breakfast shuts down on weekends before brunch hours, and even with three other restaurants (total of 4 on the property), none of them serve brunch foods on a Sunday after 11am. Unfortunately this resort isn't close to anything, so if they don't serve brunch in the building, you can't get brunch without a 15+ minute drive. Staff tried hard, but the place gives them nothing to work with. If you're not a golfer or planning a conference, avoid this place. This is not a good resort for a luxurious or romantic weekend.
breakfast was supposed to be included, but it was not....
Staff at front desk were very friendly and helpful While the hotel is only one year old, maintenance appeared to be poor and I did not get an impression that toilet was clean. I walked over to Loft by W Hotel next door. For the same price, this hotel might have been a greater value. I also liked the a la carte menu for breakfast at Loft, instead of the "$9.99" all you can eat buffet at Hilton Garden Inn. While this was not an expensive price, it would have given me a better sense of value if I were allowed to pay only for what I would consume.
Bolger Hotel & Conference Center Hotel Guest Rating: 7.3/10 9600 Newbridge Drive Potomac, MD 20854 4.3 overall guest rating Reviewed by 36 guests Average for the neighbourhood is 4.2 Dear Mr. Shalinder Singh, CHA Indeed, It was also my real pleasure to meet such a nice organization An organization that is willing to follow your directions, in spite of certain open issues I am pleased that you are setting up an Action Plan based on my report Please would suggest to you to apply & consider an 8D step and SOP to have continuous Quality improvement Showing that during the next assessment would definitely increase awareness I have immediate noticed that the problem has a cause by a cause maker - Having cleaning a crew doing 24 rooms in 8 hrs. is indeed impossible - Having a variety of non motivated shuttle drivers and working under different rates and wages - Do not forget that qualifications should be supported by efficient training I know that cost savings are different to inefficiency savings The management style should somehow be aimed to be owning motivation within all levels within your organizations at each Hotel I have noticed that there is definitely room and challenge to improve Hope to gain some fruit of thoughts Take care my friend Warm regards Dr Ike van Gessel Hope you still consider a cost, credit reduction of my final invoice that my bank already received -------------------------------------------------------------------------------- From: Shalinder Singh [mailto:email@example.com] Sent: woensdag 21 april 2010 2:22 To: IVANGESSEL@EARTHLINK.NET Subject: FW: please confirm Ike van Gessel room 311 Mr. Gessel, It was good to finally meet you in person this morning. Thank you for your detailed feedback on your stay. I apologize for the service lapses at the hotel.
This hotel was chosen to host family and friends for a wedding. The front desk staff was courteous, the exercise area was probably the best I've ever seen at a hotel, and the pool was great for the kids along on the trip. Having a restaurant in the lobby was convenient and the food was delicious. Even though the food was delicious, there were many problems with the speed at which orders were taken, food was cooked, and meals finally arrived. Even breakfast (which costs $12/person even if you're getting just a little box of Special K cereal) was a mad house with no one really knowing what was going on.
Rooms were big They did not clean the pull out sheets
Clean and efficient staff.
great room layout, bed was super comfy too
Location Room Size and Quality No food places that are walking distance
The rooms were very clean and bed comfortable. The breakfast bar was also excellent. Location. It is not easy for the GPS to locate the hotel as there have been changes to the roads etc.
Everything was clean, staff was friendly rust stains in the shower
Very professional and safe place
Pls note that the hotel is just off the route 7 (but no road noise); on the outskirts of Leesburg. A short distance from Leesburg outlet village. Leesburg is well worth a visit. The bedrooms were reasonably good, but the corridors are looking tired. The restaurant and bar are a bit dated; especially as there is nothing else within walking distance.
Very convenient to both DC and other Historic sites. Quiet rooms andfriendly staff Their Busness Center was very poor. The printers did not work and could not get much help to get return E-Tickets. Spent two hours trying to retrive my schedule. Finally got them printed the day we left. Their excuse was no toner on two printers. Also they could not find my reservation until the next day
The accommodations were inviting and the room was lovely. The desk clerk was helpful and provided service with a smile.
The staff was friendly and helpful. The hallways and common areas were a little dirty.
Clean and comfortable, friendly and helpful staff. Love the historic aspect of it.
all in question 1
value for money
Nothing * no ice in ice machines, Missing 50% of light bulbs , not handicap friendly, one room w/, one room w/o refigerator, a/c did not work in room 250, over priced cocktails, key failed to open door E-2 3 days in a row, towel service not consistant, had to call for housekeeping on the 3rd day (beds not made)
I opted for the spacious room with extra towels. The hotel accommodated me with a king bed and living area with fridge and microwave. The room was very clean and was already stocked with the extra towels when I checked in. The people behind the desk were very efficient. Nothing to complain about. Nothing.
All of the staff went out of their way to help! No
Nicely decorated, very clean. Staff was very nice and friendly. Rooms are large and comfortable. Overall a very nice hotel, but I would recommend curtains that close to block out the parking lot lighting.
The room decor and color scheme (red, black & white) were very attractive. The layout of the room, including the kitchen, and the couch made it very comfortable when my niece and her family stopped by for a visit.The desk clerk even gave us an extra popcorn for the kids. We had a great night's sleep. Breakfast included many choices, all good.We would definately stay here again.
Very nice overall, staff was helpful and friendly. Short on vegetarian options, but they made me something I could eat. Nice (outdoor) poolside and courtyard.Close to outlet shopping, great bike/walk trail. TV was on too much for my taste in the lobby, so it was not as relaxing a spot as it might have been, for quiet reading.
Welcoming space. Friendly and super helpful staff. Spacious room.
It was a quiet hotel that was ideal. The staff were professional and very polite and helpful. Our room was excellent and spacious. Quality exuded throughout. A delight to stay here. No
The staff was inviting and very informative. No
The suite was more like a one bedroom apartment, with full sized refrigerator, dish washer and microwave and two burners. The unusual (and welcome) feature, was a door between the living room/kitchenette and the bedroom. The living room had both a coutch and essentially a chaise lounge. The breakfast was excellent, and although we didn't eat the evening meal offered 4 night a week it looked good and the menu posted on the frig did not repeat for a month. Free beer and wine was served with dinner. The staff was excellent. I would go out of my way to stay in a similar hotel.
I can't even tell you how surprised I was at the value in this property. Have stayed in Homewood Suites before but this one is OUT OF THIS WORLD. Decor is nicer than many hotels I've stayed in within large cities such as NYC, Chicago, etc. Will definitely stay at the hotel the next time i'm in the area, as well as suggest it to others that I come into contact with.
Clean, good location. Bed was like a slab of concrete. I like a firm mattress, but... Premium channel, for which they put the little monthly booklet in your room, didn't work. Nice HD television, but most channels were not HD. I find it hard to believe a hoity-toity little town like Leesburg would have substandard cable service.
The shower was very weak and freezing cold. The 'hot tub' was cold and the pool had too much chlorine.
The "to go" breakfast packs were awesome. It's listed as being near Dulles airport, but it's actually about 40mins away.
Convenient to Northern Virginia for sightseeing.
Free breakfast, staff was friendly and helpful
Great location, quiet, and clean!
The grounds were beautiful. We enjoyed reading in the Adirondak chairs on the lawn. We lucked out and had excellent weather. Breakfast and dinner were very good. The room we stayed in, Locke's Nest, needs to be upgraded. The furniture is in very poor condition. Internet access is poor. The shower pressure is poor. The decor/furnishings in the common areas were not what we would expect for what we paid either.