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A fantastic hotel in a very quiet location. Could not find any faults
Excellent value, very nice room and good breakfast. None
A warm, clean room. Excelent breakfast. Polite staff/owners. Internet had failed on the night I stayed. Mobile phone coverage is bad. (Neither of these were the fault of the hotel)
clean, comfotable, good location and good breakfast and value for money.
My friend and i enjoyed our stay at the hotel - it was clean and warm and the barn conversion added an extra special element to our stay. It definately served our purpose and we will be staying here again later in December 2010. The home cooked breakfast in the morning was great too and set us both up for the day. Thank you!
Early check in was really good.
The rooms (we booked 2) were lovely. The staff were very friendly with good advice about the local area and the breakfast was great and plentiful. The area was lovely and it was so peaceful and quiet you didn't feel like others were staying. The pub nearby was nice as well.
Clean modern facilities in good order The heating struggled to cope on what was admittedly the coldest night of the year, particularly the unheated en-suite and corridors.
The rooms were so lovely. Also on arrival we were made so welcome and informed of all facilities.
The Staff were efficient and friendly The toaster was faulty at breakfast but other than that I could not fault the service.
Check in was excellent... Active hotels hadn't sent booking through when we rang active hotels the person dealing with was useless. The receptionist at Holiday Inn was great she really put things right. Breakfast has improved now at holiday inn express with scambled egg and bacon the problem on three days the egg was gone the girl was very very slow to react and needed telling so there was a delay because she had to go and cook it!!! 4 times they ran out of spoons!! One of the drink despensers for the orange juice was giving out very weak water all week! And probably still is! An otherwise brilliant hotel spoiled by lack of attention to detail
Rooms very comfortable and spacious. Very quiet, no noise heard from the rooms next door. Breakfast was ok....could maybe have done with a little bit more choice; maybe more fruit or pastries. What we had was good though.
i didnt like the fact that i left my i phone charger in the room to discover house keeping staff have taken it!!!very annoyed
We couldnt find any fault at all with either the hotel or the staff who were exellent which is why we booked your hotel at kettering Cannot find any bad points
Excellent hote, very new and staff very friendly. The rooms were more than adequate although the hotel was tricky to get too off the roundabout.
The room was very nice and ready to sleep straight away. There should be a microwave available for heating up of baby food etc..!!
Uncomfortable bed - kept rolling into middle of bed
Everything was excellent from start to finish ! When I arrived there was no record of my booking (booked online). I had printed out my confirmation - quickly dealt with, staff apologetic, a room quickly found for me. Luckily they were not fully booked!
the spa facilities were lovely, great way to relax
Breakfast Yes several things:1) the fact that I rang the hotel to enquire about a reservation and a particular rate and was told it did not exist. I have since learnt it did. I booked through late rooms as their rates were cheaper!. 2) I had a serious complaint about the rate and the room and I am still waiting for the hotel manager to call me .................
Friendly Staff Had to send my Dinner back on Sunday,uncooked dissapointing after a long journey
All the staff we met were welcoming and considerate.
convenient for a family reunion poor communication between staff, instructions not passed on
Breakfast. Anaemic sausages!
The hotel was very convenient for a meeting we had arranged. It offered a good size, comfortable room at a reasonable price. Breakfast was also very good.
No smoking rooms and Hard access to smoking areas
The staff were very friendly and helpful. The hotel is very good value for money. Good restaurant with a good selection of wines. Nice atmosphere everywhere. Confusing breakfast pricing system. Uncomfortable ricketty child cot.
I was impressed by the exceptionally friendly disposure of the staff - especially one very helpful lady in the restuarant.
The staff were very helpful. We didn't have much of a veiw in our state room, we reserved a table for dinner for 8.30 and didn't get seated till 9.15. Staff were very sorry, and we got a complimentry drink.
Historical impressive building, in a countryside setting. Bedrooms had fantastic size bathrooms. Nice spa. Staff would benefit from some customer training in the bar and restaurant.
The staff were charming even though the Hall itself is a little worn around the edges. The food is terrible.
Great people. Excellent service. Walls were too thin and as there was a wedding on we didn't sleep much!
gym facilities dining expensive
Swimming pool is great. Rooms are great. Okay - small point - tv remotes don't work that well
Beautiful building and setting Hotel was rather cold in the evening
Great staff, good food and excellent historical environemnt Rooms were a little small and water temperature was too cold
Very friendly relaxed atmosphere not just a number the rate is important for business travellers staying one or two nights
Clean and tidy, helpful friendly staff. Family room ample for 4 of us, even with real cot which was beautifully made up in the room on our arrival. None
Clean and tidy hotel, in a small village 2 miles or so from Workington. Food was of a good standard and portions were excellent. Cumbrain Grill breakfast was superb! No real ales available only keg beer.I Had to leave one night sooner than expected but was told that since I'd booked through Active Hotels , I had to pay for all 3 nights - disppointing reaction from staff who did not provide any assistance as to how this could be resolved so I had to pay.
everything was very good, our mistake was we did not have a meal as we ate out before we arrived, the food looked very good when we went into the bar in the evening and we regretted not eating there.
Service and cleaness
Very clean, comfortable accommodation with helpful staff and excellent location for the Northern Lakes, will return.
ideal for a short break and to explore surrounding area. Very good food. The village had no other facilities or other bars/hotels but fortunately we were able to eat in the hotel as the food was good and well priced.
The staff were not very helpful. We waited half an hour in the restaurant before we managed to catch one of the waitresses eye to serve us.
Very good quality room, outstanding service from helpful anfd cheerful staff
Good food, friendly staff, nice lounge areas Heating totally inadequate in room. Tv not tethered to wall stand- very bad practice presenting a real danger of injury to guests.
Excellent warm room, newly furbished and good food Na
The position of the Hotel, and the food on the first night The lack of welcome and proffessional approach.
The food!!! You can not fault any of the food, spot on. Really good value for the money. Compliments to the chef! The bathrooms were nice, a good sized bath. Good veiw from our rooms looking over the mountains, Furniture in the conservatory/bar/lounge were execlent. Would definatley recommend this hotel to anyone from the Isle of Man!! Em.......Nope.
the bedroom was lovely - finished to quite a high standard!
The teatment by the staff
the food was excellent and good value for money, considering i thought the actual room rate was expensive
convenient location, plenty of parking, good size room
Although the rooms are quite basic they met my business need. The food in the Resteraunt was excellent and the staff were very helpfull and customer focussed. Parking was a little tight upon my arrival which was late evening.
Staff were very friendly and helpful especially with providing details of Taxi Companies.
It had everything we needed and the restaurant food was good in the evenings.
no choice at breackfast there was tomato on my plate and i was never asked if there was anything we dont want on our breackfast. I could have been allergic to tomato and would rather it not be on my meal.
Excellent room with good facilities. Evening meal and breakfast were first class. Will definitely use again when in the area.
Very poor room lighting - difficult to read
Nice quiet setting The newer part of the hotel lacks the lovely atmosphere of the older building. My room was at the end of an anonymous corridor and was rather chilly.
Food and service were excellent Room and bed too small
Value for money. OK for business people on budget, as too close to highway. All services straight-forward, no hassle. Breakfast in restaurant next door not acceptable, expenive and bad.
Comfortable room at a reasonable price. Whilst the breakfast food could have been improved, more time should be given for guests to eat cereal before the cooked breakfast arrives.
location room very basic and comfort level does not compare to Travelodge or Premiertravelinn.
Friendliness/helpfulness of staff. smell!, leaking toilet.
Even though the shell is still def a Travel Lodge and a bit tired in places if the theme of the rooms were just one style would look a little less confused.
On my arrival the receptionist was very friendly and very kindly allowed me to book in earlier than normal. the room was clean and fresh. Nothing bad I can think of.
Everything was satisfactory and the restaurant next door was excellent.
Convennient for where I wanted to go
Helpful staff and friendly attitude, simple but functional room and accessories. Luckily I had a print out of my reservation as the manageress had no record of us, which may be the reason that the room we were given was not fresh and the bed linen was stained and dirty.