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Huge rooms deigned and furnished lavishly. A bit too far from any touristy attractions. Not a walking hotel b
The look of the hotel is very cool. The rooms were spacious and clean with a nice bathroom area.
Clean, spacious, nice amenities. Close to freeway and airport. Lack of nearby attractions. Far from downtown and other tourist areas/attractions.
Location and good price Front desk staff / accounting staff are incompetent They double charged for the room and then didn't seem to think it was a big deal. I'm sure it will get refunded sooner or later but just a hassle. First and last Ayres hotel stay
The hotel is right off the freeway, and the location is amazing. There is a gas station adjacent to the hotel, which was great because we just walked right over to buy some waters.
Clean, and luxurious feel. Easy access, and only minutes from Manhattan Beach. Restaurant was mediocre.
All Pay for parking my car
It was a peaceful getaway for me and my wife. Very enjoyable and relaxing. Room service was magnificent.
Everything!!! Parking charge.
Nice decor and great location Charge for parking which is ridiculous. Girl who checked me in was a bit rude
The room was ready and clean! The staff were friendly and attentive. We were only there overnight but it was very nice, quiet enough and clean (which to me is the most important feature)! Nothing, it was all good
The room was really nice Well satisfied
I booked a handicapped accessible room online and when checking in they had no record. Other than the booking problem I thought it was an excellent hotel.
Check in was super fast. Parking was free & in a gated parking garage which gives peace of mind. Hotel looked updated and clean. Room was clean and roomy. Bathroom was telling perfect size. Wifi was free which is always great. TV worked well. The hotel room bed was super comfy. And the breakfast in the morning deserves a 5 star rating! Shower was probably the only downside.. the water was luke warm at its hottest & I didn't like the shower head water settings.
One of the best Hampton inns I have stayed at !! Have stayed here 2x's and will return
Very clen, good breakfast and friendly staff.
I've stayed here twice. Both times were great. Clean rooms and bathroom. Comfortable beds. Pillows a little flat. Clean modern feel establishment. Very friendly and accommodating staff. Nice continental breakfast. If you have the time you can monitor the rates and save at least $20 off the normal daily rate. Love this hotel. Will continue to use as my primary place to stay. If you aren't familiar with the city it can appear to be a bad area. It's really not bad but it's definitely not Beverly Hills. All the major fast food places are in walking distance. Close to the airport and freeway. Needs to put a microwave in the lobby with continental breakfast.
I had a flight in the early morning so I stayed here for one night. Room was spacious, clean, and convenient. Price to value was perfect. Free secure parking but you have to walk back down the parking lot and enter the building from the front instead of through the parking lot. The best thing is that it was 8 minutes from the airport! The area was a little sketchy and not a lot of food options near by. The woman at the front desk in the morning could have been a little more helpful. We left our car keys and room key in the room while rushing to our flight, and we had to wait for her to "finish her transaction" in order to get the keys. Breakfast eggs were not fresh and you could taste it but there were plenty of other options.
Staff very friendly and accomodating. Was having work done on my apartment and needed a place to crash. everything was fine
Everything was wonderful. The rooms are nice spacious and clean. The service was excellent. the breakfast was hot fresh and had many items. The indoor heated pool was very nice for the kids as we went in December and the weather was a bit chilly. Parking is free and the attached garage has plenty of space. Nothing
We booked through a travel site and Hampton Inn staff was ill-prepared. Although we paid for three nights, Hampton Inn checked us out after the first night and I had to check us in again. Moreover, we were charged again for the stay even though we paid up front through the travel site. Getting our money back or to even get Hampton Inn to recognize the error was a nightmare. We recommended Hampton Inn to our relatives who were also staying for the Thanksgiving holiday. Because of my wife and I, Hampton Inn booked four rooms. Never again! We will never stay at a Hampton Inn again.
Did not get to experience hotel Did not like treatment from staff. There was a misunderstanding due to hotel staff misunderstanding me and using hotel jargon, assuming that I would know what she meant. When my husband and myself got to the hotel at 1am, we did not have a room to sleep in for the night and was forced to pay for another room in another hotel because of the assumption of particular staff member. When problem bought to person that created it, the next day, we were told that there was nothing that could be done about us being wronged and staff showed no sympathy and did not apologize. We then cancelled our reservations and would not again book here, being that we felt customer service was not good and did not like area of hotel either.
Location was great Very thin walls could hear ppl in next room. Whom was liud
Everything was comfortable, the breakfast was good That the pool closed early
The room was pleasantly cleaned daily. Adequate workout room. Weekday staff was pleasant and accommodating. I PRE-PAID for a week and upon arrival was told there were no more rooms available for that which I PRE-PAID. After much discussion, they found a room. The room key kept deactivating, even though it was no where near our phones. Around July 4th - it is a VERY busy hotel, lots of large families. For us, overall, it was too far out from Santa Monica, however, there is a shortage of mid-range hotels closer to Santa Monica.
Comfortable King size bed and a clean bathroom. Very slow Wi-fi connection and the noise heard from opening and closing of room doors at night.
Good price, clean, nice, friendly staff, convenient shuttle, nearby restaurants, very comfortable. no complaints
all inclusive. Not a very good area.
Very nice room, comfortable beds, lovely and clean hot tub and pool. The cinnamon rolls are always AWESOME!
Same variety of breakfast items everyday
My honeymoon flight home was delayed and whenever i realized we wouldn't make it to the hotel that night I called to cancel. Was told that the rate was non-refundable. I am a Gold IHG Rewards Club Member and am pretty unhappy with their indifferent attitude towards their customers. I have NEVER had a problem like this before, hence my continued patronage to their hotel chain... so I'm not sure if this was a site-specific policy or a Holiday Inn hotel chain policy. But it sucks. It is truly bad business. Definitely rethinking my brand loyalty.
Free parking Free breakfast Comfortable soft beds Close to airport Close to activities
Hotel wass very clean & all the staff was very nice and courteous. Free breakfast was excellent- no waffle maker but there was a wide selection of everything else and a selection of teas which you normally don't see at any other hotels. There is some family friendly fast food locations very close by & parking garage was also very close Nothing to complain about except the rug in our room was stained so we wore shoes in the room the entire stay.
IT'S ALL ABOUT THE STAFF.....from our late check- in to shuttle arrival at LAX. Having limited knowledge of the vast local area, we chose this hotel because of the Wyndham name and its location to the airport. Each and every person of the staff treated us professionally, pleasantly and with a sense of real care regardless of the job description. Hats off to this team!
I called hotel 3 times and shuttle never came at airport. I had to wait for 1 hr finally I took a cab to hotel DO NOT take this hotel if you want shuttle from airport.
great breakfast included. airport shuttle was very convenient. staff was friendly. bed was comfortable and everything was clean and up to date.
Super amazing beds! Breakfast is decent. Staff were all very friendly and helpful. Climate control didn't work in room, I don't think it worked on the entire floor so be sure to ask about it when you check in. Hair dryer was from the 80's. Parking for $15 seemed excessive.
the location and being close to the airport for an early morning flight The hotel. The dirty worn out wallpaper, the broken AC units, the bathtubs that don't drain durning a shower. The hotel smelled like old cigarettes and the carpet in my room was dirty with crumbs. The pillows are all lumpy and half the size of a standard pillow. We requested different pillows but we're given the same type of gross lumpy pillows.
Room had a stale smell. AC cut off and on all night and was very loud.
The staff is friendly and the building itself was pretty quiet give its proximity to landing strips at LAX. The exercise facility is quite nice. The express breakfast is limited, but gives a few options. My room was not clean--and frankly wasn't ready when I checked in at 4:00 pm (no bath towels). Toilet didn't flush well. Water didn't drain well in shower.
Hotel was spotless and very comfortable.
Easy access, comfy bed, great amenities (tea, coffee, hot water in the lobby), friendly staff The shower head and towels need updating
Called ahead to let them know I would arrive late. They said no problem. When I arrive they gave my room away and instead of 2 beds we got a bed and a pullout. Not OK. The first room they gave us had no water pressure so we had to move to another room. The front desk attendant had absolutely no remorse or empathy about the situation. Terrible service complete and total liars...
Close to airport
Friday morning there was a breakfast buffet with egg and sausage patties, waffles (cook your own) , muffins, fruit, coffee, fresh fruit and various waffle toppings. There was instant oatmeal and dry cereal with milk as well. I'm sure I might have missed a few items, but I was very satisfied with the choices. Ample tables and chairs to accommodate everyone who choose to stay there. Bring a tray from the room if you want to take it to go (breakfast in bed?). Warm room. There were too few stations on tv and only one chair in the room, but I'm sure I could have gotten another one if I asked. Wifi was spotty on 6th floor. Parking fee of $15 was unexpected.
Clean, good size room that looked somewhat modern. Elevator was really slow but I can wait a bit
location is a little bit far from down town but it's not big deal to you. and the price is very reasonable. I went to there with one girl and two guys. The hotel was very comfortable and even staff is very helpful and kindness. so if i have a chance go to the LA, i would book there again.
Service, room size, and breakfast. Not enough soap for us to shower
The staff was the best, the beds were excellent, the candy at the front counter........will be my choice always in LA......very close convenient to airport.
This place is really a great value, the building is safe and well maintained. Having a gated parking garage is great for peace of mind. The rooms are very nice for what you pay and overall stay was very comfortable. I've been there twice already and plan on staying again because the experience was so great. Highly recommended!
Free airport shuttle Clean large room Clean laundry facilities Friendly helpful staff Not too great an area for walking to restaurants, etc
The convince and distance to the public transportation makes it easy to go to different places. Other businesses close to the hotel is a plus Overall I liked everything for the one night I stayed
We needed a place to stay near LAX that didn't cost an arm and a leg. This Comfort Inn was just the ticket. Plus secure off-street parking and a full, hot breakfast.
Friendly and attentive staff. Clean rooms with large frig and full-size microwave. Good water pressure and lots of hot water. Secure parking. Nice pool area. Minutes from LAX. Some of the breakfast selections weren't appealing. TV was too small for the size of the room (hard to see from across the room while sitting on bed).
Shuttle service to and from the airport is very easy and efficient. Size of room is above average. Neighborhood. Showerhead was old and clogged.
Room was clean and spacious. Hotel located in somewhat seedy area. Didn't feel safe to walk anywhere.
Ample room soace (double queen). Convenient location, close to LAX, near shopping malls and fast foods, at reasonable distance from Hollywood - one hour drive. Breakfast OK. Parking OK. Near Metro station even though I did not use it. Amenities ok: microwave, refrigerator. Good value for the cost. Bumpy elevator.
It was very clean and comfortable,very nice rooms,I was pleasantly surprised by the full size refrigerator and the stove top,good to know for a longer stay
Airport shuttle, breakfast, comfy beds, and clean/large rooms! The TV in the room didn't work. I informed the front desk and was told maintenance would come look at it. Waited 2 hours and no one came so I canceled the maintenance call.
Very nice and clean room and good breakfast. The only thing I did not like it the parking situation and entry to hotel is weird.
1.Clean and tidy environment 2. Freely available water machine for drinking 3. Room very spacious and comfortable 1. Breakfast area crowded insufficient sitting area 2. Quality of TV is cheap and poor and no HD 3. Room is well equipped but toilet basin is too small 4. 1st night the WIFI not working at all 5. wardrobe too small
Comfortable rooms. Easily accessible from freeway. Friendly staff. Nice soft bed. Kitchen clean and functional. Noise from nearby overhead train heard in room. Continental breakfast not worth much.
very friendly and accomodating. nice room trains ran nearby but not too bad
The mini kitchen with kitchenware. Parking
This guest did not leave comments about this hotel.
The amount of space inside the room. There was no parking due to a hotel party that was going on saturday night. The hallway near that room smelled like weed. And the key entry near the pool did not work so i had to walk around to the front.
This guest did not leave comments about this hotel.
Didn't really care for the hotel at all! There were no mirrors in the room, that was very annoying !
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
We needed this hotel near a wedding location We booked a two bedroom suite and when we got to the hotel they had us in two separate bedrooms because they gave the other room we booked away then the next day the maid service opened the door at 7:55 in the morning without knocking scared my girls
The hotel was centrally located, which made it easy to get to where we were going. The room smelled like smoke especially in the bathroom.
This guest did not leave comments about this hotel.
Nothing The hotel was dirty and run down and employees had horrible customer service. They disrespect and treat their guests extremely poorly. Their behavior is completely unaccetable. Would not recommend staying at this hotel at all.
Nothing Everything Had trash can in middle of room to catch water dropping from ceiling During the night got up to use bathroom Slipped my shoes on Carpet was wet around trash can catching the leaks So I slipped when my shoes hit the tile in bathroom Very unsafe Not too good
No towels were available when we requested. Yellow debris left in the tub
I booked s king deluxe room bc I wanted s room with a couch for my daughter to sleep on. This room had a bathtub in the middle of the room and no couch. It was really odd to say the least! I asked for a room with a couch, and was given another room, again this one did not have a couch, I then asked again for another room. The girl at the front desk was helpful and upgraded me to a suite bc she felt bad for having me go up and down 3 times. The room was dark and dingy, not the kind of place you'd walk around in barefoot. I knew it wasn't luxurious and we were only there one night to fly out of LAX the next morning but I didn't expect it to be that bad! The hotel restaurant was gross too, food was horrible!
The staff were very helpful with a last minute booking. Nice to get discount at Denny's down the street. Friendly and helpful staff. No towels in room when we checked in. False fire alarm in the middle of the night.
Location Lack of options to eat, shuttle at airport waited for over 1 hr. Dated facility.
Location, close to 405 and LAX. Room lacked a fridge, microwave. Only had 2 ice machines in the whole building. Pool was dirty, no hot tub. Room was dirty, according unit leaked water onto carpet while it was on.
Nothing I didn't like the fact that I booked the hotel online from Las Vegas drove all the way there just to find out they sold our room and then the lady at the front desk told the travel agency that I called earlier and had them change the date for THE DAY BEFORE....... Which doesn't make sense at all. Also we weren't accomidated with another room cause they were all sold out so we had to drive all the way back home in the same day. Because of this I will never book here again!
I was content with the comfort of the bed and cleanliness of the bathroom. It was perfect for just our overnight stay.
I liked the fact that it is close to the airport and has a shuttle. It was quiet at night and I had a goodnight rest, which is why I was there. Hotel is quite run down and needs remodel. Old furniture all around, as well bath tub, sink, carpets etc…. The hotel looks very dirty and I was wondering if the sheets would be even clean…I smelled them bunch of times…got me paranoid….I think they were… Bathroom didn't feel clean, didn't feel too good. Bath tub didn't close, so I wasn't able to take a bath, which is fine since there is a drought right now. I wouldn't stay there again, because of the rundown and cleanliness.
Need new tubs and bad smell
Can't describe correctly without expletives. Seriously w.t.f.???? Everything
I liked that the hotel was near the water, close to a concert I was attending. I booked this hotel because they had balconies and it was near the water. The balcony was closed due to renovations. The bath tub was small , hotel was a little outdated. Not as special as a experience as I was hoping for
Staff is great, and generally a very nice hotel. Doesn't live up to our expectations based on previous experiences at other Ritz hotels. It feels tired, not as luxurious as others, and is starting to show some age without upkeep. A simple example would be the pool has cracked tiles and feels rundown.
Marina Totality , needs upgraded , bathrooms , amenities , need more restaurants .
I can't begin to find words to express how much we enjoyed our stay at the Marina del Rey Ritz Carlton! We arrived on a Wednesday morning with a sick child. The staff immediately took charge helping to get us situated with a room and going so far above and beyond ensuring that our stay was enjoyable. From the person who greeted us to take our luggage, to the valet, to the front desk staff to the wait staff in the restaurant and the gift shop (which opened up for us to get us meds in the middle of the night) to the manager who followed up even after we had left their hotel, every layer was kind, attentive and fantastic! They honestly made us feel like we were at home with family who was concerned about us. What a fantastic experience! T
Nice place, but not worth the Ritz premium. I would stay at the JW Marriott in Santa Monica next time I'm in the area.
the location room service food. the french soup was disgusting. There was also no glasses in the room. time it took to get the food valet parking took 15 mins to get our car
Hotel staff was outstanding; from valet, front desk & concierge all the way through to pool attendants, room service and bell desk.
I like the avalibiliy of the staff For a younger crowd in there 25-30 age it's not an appeasing hotel it's more for older crowd like 50-60 so for me being a pro Olympic athlete and being 23 yrs old I didn't enjoy it that much
We loved the view, facilities, great beds and location of the hotel. No complaints.
My husband and I had a fabulous stay at the Marina del Rey Hotel. Our room had a amazing view of the marina, was very well appointed and the staff couldn't have been more helpful. I would recommend this hotel to anyone traveling to that part of LA.
Ambiance was great from the beachy/sea vibe in the lobby with the "flying" seagull sculptures hanging from the ceiling a wonderful scent machine in the lobby that makes you feel like you are at the beach. Very romantic setting at the outside bar complete with couches and fire pits. Beds were super comfortable. $30/day for valet parking is a bit steep when there is plenty of parking around the hotel. Give an option for people to park their own cars, even if you have to charge a fee.
The remodel is first class. The front desk service was fine. The dining was terrible. Slow inattentive service, overdone steak, raw salmon, overpriced.
Vibrant lounge with a nice view of the marina. $30 valet only parking option!! Weird odor in the room
Love the idea if complementary cookies. I didn't eat any but the idea is great. Thanks. They nickle and dime you on the breakfast. $9.99 for a bowl of oatmeal. Nooooo! So sad. $30.00 for the two of us to have eggs, sausage and potatoes. Really. And the OJ was a separate charge, ouch.
The hotel has many positives such as: clean surroundings, friendly staff, great food, free wifi, & an inexpensive valet. N/A
I arrived late because my flight from Miami was delayed a few hours. As I walked in around midnight, the staff helped me load up my suitcases into a trolley and directed me to where I could take my dog out for a walk. I ordered a breakfast that night for sometime between 9:00am and 9:30am the following morning, and it arrived promptly by 9:05am. The staff also allowed for a later check-out at 12:30pm to give me time to maneuver my belonging and dog. Overall, it was a pleasant experience. I would recommend. They stopped serving food for room service pretty early.
Overall we loved the hotel and will go back. Very clean, comfortable, quiet. Nice restaurant/bar upstairs. Courtyard peaceful. Staff very friendly. The paintings of the "Barbie"-like girls in the hallway were odd.
Very comfortable beds. Love the hip decor. Would come back again. Really Nice people. In general we really enjoyed Manhattan Beach more than other coastal cities. It's less cramped feeling and has a wonderful Beach. Valet parking. I'm guessing you could park in neighboring streets if you wanted. It's on a busy street but it's nestled back a bit so you don't feel it.
We loved the location, cleanliness, size of the room and price. Room service- the breakfast was awful! We didn't eat all of it because it was a soggy wet fried egg sandwich with rolls of lunch meat and wet uncooked spinach. Honestly don't get breakfast there. Also the front desk girl didn't make eye contact or smile once- not sure why but that got to me.
I really thought the room was lovely--large. Things seemed updated and clean. Bed was fairly comfortable--everything worked well. Staff was warm and friendly. Cookies in the afternoon provided at front desk. First bellman didn't tell us that we could stay parked in the Handicapped Parking spot in front. Second bellman did, but a $10.00 charge appeared on the final bill. Staff took it off when I explained. Requested 4 pillows and a view as our most important request. No view and only 2 pillows on bed when we arrived. Bellman brought two more pillows after a phone call. Artwork in hallway is a series of gigantic pictures of 1950 ish dolls---creepy. Including a 5X7 framed photo of one of the doll pictures on the desk in the room. i could see one, but entire hall lined with them.
The room decor and space were both excellent. The bed felt firm in an inexpensive fashion, but was still reasonable in comfort. The real reason for the low rating in an otherwise four star establishment was the complete lack of hot water pressure at 1030 am on a weekday.
Clean. Staff is very friendly. Has a nice vibe. Close to airport. My room particularly overlooked busy street. Decent stay for decent price
The staff couldn't have been nicer and it made the stay that much more enjoyable! Highly recommended and will stay here again!
Friendly and helpful staff Clean Included wired and wireless Internet access (~8 Mbs up & down) Valet parking only ($15/day) Dated interiors Floors are creaky, can easily hear the guests walking around in room above
For a "budget" hotel this close to the airport, they don't have to try as hard as they do to make you comfortable. All the staff were friendly and helpful. We even got upgraded to a jacuzzi room for no reason!
I liked the overall setup of the room. I found it to be very accomodating. The front desk did send someone upstairs; only to find out the person screaming had a mental condition. I was told that had the hotel staff known other arrangements could have been made. In the meantime; the screams continuad off and on my entire stay. I found it very disturbing and wondered how the hotel could have it differently.
Bed Air conditioner not working unfriendly staff
The room was excellent and in perfect condition. The bed was terrific. The room was quiet, even near LAX. The driveway area in front is very small. They need a sign: "Park in undergound garage and take elevator to lobby to check in."
The comfortable beds. Having to pay $10 for extra guets to park. Very thin walls. I could hear the people next door and on top!
very good value for money, excellent continental breakfast available, room was very clean and tidy, lovely decor. The pool and spa made for a relaxing wind down. Small brekfast room
I choose this hotel based on photos online , however they must have stolen the pictures from another site as the building nor the rooms were anything like the photos. It wasn't a terrible stay, but when I think the hilton was the same amount I should have just stayed there instead. Especially when this hotel charged for parking as well. I wouldn't stay here again unless it's around $65 dollars.
it is close to airport and staff is kind. no regular shuttle to airport except on request, it is not easy for people who doesn't drive car as the communication in south CA is poor.
the room, services and confort are vety good. The staff is friendly.
The rooms were decent sized Bad neighborhood, the shuttle driver didn't drive our shuttle bus time because he wanted to finish his coffee, the beds are very uncomfortable, we bought an executive room and they don't tell you until you get there that instead of having smoking and nonsmoking that they just stick an air purifier in the room and call it good.
Close to LAX. Clean hotel. Great breakfast. Free parking. Water pressure could be a bit higher
The room is cosy and facilities are good like internet, microwave oven,etc. I would go there again if I have get the opportunity. no complaints
Friendly staff, really large rooms, comfortable bed and pillows, clean rooms and linens, A/C in great working condition, blackout curtains. Super cozy. I slept like a baby. Also, really great location with tons of restaurants, pharmacies, gas stations near by. A few minutes' drive from LAX, car rental places, beaches. Wi-Fi was a little slow at times but overall not bad. The toilet paper was waaaay too thin and it would get stuck and rip when you try to unroll it. Just bring your own toilet paper or use the Kleenex.
The price on this is the only positive I can think of. You really get what you pay for. And there's a police station nearby. So, first off, there's 27 rooms, and 27 parking spaces, two of which are handicapped. When I came back to the hotel after a night on Santa Monica pier, there was literally only one handicap space left empty, and I can't park on the street because that's illegal during the night. When I tried to get help from the staff about this (they are a 24hr office), no one was there. I didn't get it resolved until I had already parked in the handicap space and was in my room about to sleep. Other than that, the bed was hard as a rock, and the internet barely worked with text-based websites, let alone video streaming like Hulu or Netflix. The neighborhood is pretty scary, especially at night. Your only solace that your stuff won't be stolen is there's a police station a short walk away. All in all, if you're in a pinch and can't afford anything else, go for it. Otherwise, stay away.
Quiet Comfortable beds Newish interiors Lots of free toiletries. Great safe location close to LAX. The bathroom could have been cleaned better. I found some hairs in the tub.
The service and staff were great - hotel is very nice!
Room was nice and clean Parking for $37, valet only was a rip-off!
Parking fee not included in stay
Service Rooms not ready for check in
We loved the location. And we loved the quiet professional attitude of all staff- everything done with a smile and curtious attitude. Extremely service minded- which made us feel valued as customers and we will definately stopover again.
- the staff were very friendly at all times - the location of the hotel was great, Manhattan beach and the surrounding area are lovely and its an easy 30 minute drive to central LA - it was very busy, the foyet doubles as the bar which was constantly busy with parties, this meant that there was nowhere for the hotel guests to relax or sit with a drink - the lighting in the room was very dark and due to being overlooked by the main road (ground floor) we could not open curtains to enjoy the sunshine, it began to feel a little depressing in the room!
Very dark and claustrophobic rooms. The colors are dark for a spa hotel. And very noisy. We don't call a spa hotel just because there is a tub in the room. more "willing to help" personnel instead of pretentious trendy ones. we request service.
the ambiance, proximity to the strand/beach, complimentary breakfast, overall service was good. it has the "cool" factor of the club atmosphere at the front desk. however, it is sort of unsettling checking in late in the evening in the middle of the club, without being all done up and all the clubgoers are sort of checking you out while you stand at the front desk. i recommend trying to check in before the night life begins there if you are at all self-conscious. i like the complimentary use of bikes and beach chairs. when we arrived our room was extremely hot - even the bellman commented on it. However, after 2 hours the a/c was still not working to get the temp down. We called to front desk at midnight and said we would like to change rooms in the morning. the next day no one contacted us to see if the problem was remedied. the a/c system is strange - it cut on and off all night. in the middle of the night it was very hot in the room but by morning it was freezing cold. the temperature never stayed consistent. it was a very disruptive 3 nights of sleep with the constant temp changes and the clicking and humming of the system turning off and on all night (approx every 20 minutes).
The room was relaxing and comfortable. It was perfect for my wife and I to celebrate our anniversary. The price was a bit much for what it offered but I was willing to pay becuase of the location and it was a nice place to stay at.
Location, room amenities Expensive, no complimentary waters in rooms or glasses (must be requested from front desk), couldn't get logged onto the wireless internet network in the hotel, loud party til 2:30 a.m.
THe desk staff was very attentive and accommodating.
Staff were very helpful and location was perfect. Close to all the action yet quiet. In the evening you had to enter hotel through lounge bar which at weekends was packed so not ideal with kids.
We loved the new and greatly designed rooms, as well as the young atmosphere of the hotel. The rooftop bar will take off - it is a great place. We will be back! The staff needs some more time together to make everything run smoothly. But they were always very nice and friendly - thanks for a great time with you!
Great location, very new, and very nice staff! Perfect place in Venice.
Hotel Erwin is perfectly located on Venice beach, the staff is excellent, restaurant serves excellent breakfasts, nothing to complain about.
We were planning to have our short, informal ceremony on the beach and then enjoy the rooftop; but, our view was so amazing, we had our ceremony right on our patio deck! Also, when I mentioned to Billy that we were getting married that day, he sent a bottle of champagne to our room! Unbelievable guest service! We will recommend the Erwin to friends & family.
The hotel is realy gret. Great staff, wonderful instalations..... So I really could live there. The price and the cost to park, once the garage is inside the building of the hotel.
Was given great upgrade; rooftop is fantastic Absolutely everything was great!
It was close and convenient to my son who lives in Venice. Stayed there in Dec. in the newer rooms on the top floor which was much nicer than the room I had this time. Also, I think the 6th. floor room was about the same price as the room where I was this time.(5th floor) Yes, I opened the sliding door during the night for some fresh air. It was difficult to sleep because of the noise(homeless sleeping in the alley) that my room overlooked.
Miguel was fabulous and helped us in many ways, he went above and beyond. The entire staff was friendly and helpful The music on the roof did keep us up, and the ear plugs cost money
the suite was awesome! The rooftop bar was great. Blankets were clutch. Friendly staff!
We stayed here with a couple friends for a birthday weekend celebration. Jesenia was really nice and calles us when we were able to check in early. The rooms were great. My cousin checked in early but didn't get the king bed she booked. So later she called Jeff and was able to get a better room. A suite! The rooftop lounge during the day was great. The bartenders was nice. At nighttime, the waitress we had was btichy. The lounge areas were nice but even for hotel fuests we had to reserve on opentable.com. the problem was we had a big group. They provide blankets so thats a plus but we didn't stay up there long. Lastly, Valet/parking was $32!
The closeness to the beach and water and how close we were to Venice beach all the interesting people and places we saw was just amazing can't wait to come again The only thing I didn't really like was the view from our room
The tiny sign on the door entrance in the corner.. Stating that there were chemicals in the building from which you could get cancer from.. Was not clear when I book the hotel that the building is a health risk.
Such a warm welcome from the moment we drove up. The staff is very is personable. The hotel decor is lovely our room was so nice and comfy. Very shabby chic. Food was incredible! Great location too! I can't wait to come back!
High Tea was the best! Not a thing
Staff was extremely helpful and friendly, decor was lovely and very interesting, very active night life scene with live music in the lobby. It was clear that most of the people at the hotel for the night life were not hotel guests. Location was excellent with many restaurants, shops, and bars within walking distance.
Wonderful ambience. Very "homey", with a gracious and polite staff. The room was relatively small, with an overhead and noisy air conditioner. The "Velvet Room" at the hotel appeared charming, but despite the fact that the hotel manager recommended going there on a Thursday night, we could not get served there at around 9:50pm because they were "shutting down". Ironically, we had tried to order drinks at the Velvet Room bar 10 minutes earlier, but there were too many people at the bar to get our order in, and by the time we located a table in the bar, which was about 80% occupied, we were told that management had instructed the bartenders to "shut things down". Needless to say, we were miffed that the hotel manager had highlighted the speakeasy as a charming amenity of the hotel at the morning breakfast , only to be shut out from the premises prior to 10:00pm on the very same evening.
This hotel is ADORABLE! So much charm! Nothing!
Our room was remodeled, felt fresh. Wish they had towel racks or something to hand towels on. My car was scratched while parked on hotel premises. There was a security camera installed but staff claimed it didn't work. This incident ruined the stay for me.
Staff were very helpful and met all my needs.
N/a VerY dirty room Smelled like smoke Carpet an room felt really sticky to walk on barefoot Graffiti on the walls Dresser was all beat up No room service Paid an arm and a leg for a crap room
Nothing Dirty rooms and furniture. Very rude staff