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Outstanding staff, very courteous and helpful. Upon returning home, I realized I left my phone charger in our room. The desk staff person had it mailed to me and I received it in a few days which was very much appreciated!
We were very happy with the hotel, and room. It exceeded our expectations. The staff were very helpful and nice. The whole hotel was immaculate and well taken care of. The room we had, even though we requested a pet friendly room, was beautiful. We have no negative comments or complaints, about the hotel, staff, or room. They made it a very enjoyable stay. We will be recommending this hotel, and coming back to stay again. The ratings for the hotel were very accurate. Thank you.
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This hotel was super clean and the staff was so nice! Also, the location was close to the wineries.
Dog friendly, good breakfast. Wonderful location. Cold hottub.
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Its was what I expect from Best Western. Clean and comfortable rooms, great breakfast and friendly staff. No
This was the perfect hotel for our needs. Affordable, clean, much larger room than usual, and most of all dog friendly! Most of the dog friendly options are out dated and not as clean, but my hubby, dog, and myself were all equally happy :)
This was our second stay here, We reserved a suite but whirlpool wasn't working, The Manager was extremely generous and helped us with a future stay! Wonderful Manager, Customer Service is top notch! Thank you very much, see you soon! No, we loved everything! Hotel is always very clean, great breakfast, great amenities, wonderful hotel staff and best of all, close to the Finger Lakes. You will love this hotel!
Very friendly, courteous staff and an exceptionally clean hotel!
Super comfortable beds, the room was large and clean. The water was out for the first several hours after we checked in due to a leak.
Free breakfast with locally made bagels was very good. Staff were friendly and the location was convenient. There was a lot of restaurants, the Outlet Trail and downtown within walking distance too. None
Location to Seneca Harbor Station was very convenient. The motel offered free internet, although there was NO communication as to the password. I called the 'emergency number' posted on the office door and requested the password. No one ever called me back.
Roomy beds were big n room was clean Too far out of town
Friendly owners that seem to care. Water pressure in shower was very low.
staff and location on Seneca Lake No food or breakfast. Had to go out and find meals even in bad weather. Really only a nice place to sleep and not hang out.
The pictures on the websites don't do it justice. It's much more updated looking in person and very clean. It's only a few blocks from the lake and so close to everything. Definitely would stay here again. The bed was a little hard for me but other than that everything was great.
It was our first time staying there, but we'll probably stay there again in the future. I like that it's close to down town. It was quiet and clean.
convenient location on the main street in the village
Very good location to Watkins Glenn State Park and other sites. Room was very clean and beds comfortable. We would use this hotel again when visiting this area. coffee pot & microwave would be nice. More attention on items such as shower heads. Smoke detector looks like it's 50 years old. The life of these smoke detector are around 5 - 8 years.
Fairly clean and had a great location Little upset when we were charged $40 extra because we had 2 extra people per room. That was not written anywhere and the man at the desk wasn't exactly nice about it. The room had a funky odor to it til we let the doors open for awhile.
convenient location in the village and very nice room for the price. my second stay at this hotel
It was clean, the staff were polite and responsive, the grounds were clean and neat. The beds were a little older, there was a small piece of trim missing in the bathroom. Nothing that was unacceptable.
Bed was dirty in the room. They gave us an upgrade but still not great.Can'tbbelieve they tried to pass off a dirty bed on us. Lighting in the room is very poor.Disappointed!
The view of the Lake was outstanding The bed was uncomfortable, we needed to put a pillow bet wend the mattress and box spring to avoid the feeling of falling out of bed. Their was hair on the walls of the shower.
The service was friendly, and the bathroom updated and clean. The office smelled of cigarette smoke. The room smelled of some kind of cheap air freshener. The decor looked as if the place had been done up in the 1970's, and not touched since. It was a little down at the heels.
This hotel has a personality of its own, it has has a quaint attitude and coutry charm! The owner is an amazing host!! No
Location Room was just ok. A/c didn't fit window so large gaps in window. Carpet not vacuumed well. Towels thin and rough. Holes in blanket. No complimentary coffee in the am. No amenities whatsoever. The only good thing was the proximity to the Glen. Old, dated
Location! Clean, no frills. Small rooms.
lousy bed - walls paper thin - doors poor - no bath woken up at 8 am... walls paper thin.. no bath.. bed too small.. room very small.. room overpriced!!!
Right in town, price was good. Bed was extremely uncomfortable despite being a memory foam mattress. I think the mattress must have been older.
Very nice staff and great location to do wine tour as well as only a 30min drive to Ithica, Ny Could hear voices and people in early morning which woke us.
Weird bathroom situation....no door, just a wall separating the bed area
Location Room was dirty, service is non existant.Problem with room smoke detrector (biping) reported to the hotel mgt with no effect.Room (s) was never vacuumed, the furnishing, including bedding are long past their prime (if they ever had one). Rating is -3