Cons: No cars available despite pre-paid reservation, and rude customer service.
Awesome Service
Pros: Great service as usual. :) Kennan and Alyssa don’t disappoint.
Pros: I like dealing with the associates at the Gonzales location. They give the best service in my opinion compared to the other locations I’ve visited.
Pros: They never disappoint. Always a pleasure renting from this location.
Didn’t have midsize and downgraded me
Pros: The people working there were friendly
Cons: They didn’t have any midsize cars so they downgraded me to a compact, the vehicle came with less than half a tank of gas,
Pros: Great last min deal
Cons: Car could have been cleaned better found trash in the center console and under the seats
Pros: I an a Hertz long time customer and have had excellent cars up until now.
Cons: I received a Louisiana flood derelict car that had to be delivered to New Orleans from Gonzales without my knowledge. We were in a hurry and I had no time to bring it back and get a new one. It was totally dirty inside and outside and the cigar smoke was so bad, we had to wear masks with a smell killer to drive the 60 miles to the airport. The seats were so dirty that my wife's travel outfit was smudged and needs dry cleaning. We were on our way from New Orleans to Switzerland.
Pros: The Hertz folks at the Gonzalez pickup were a bit slow. And then they gave me a car that needed 2+ gallons of gas, even tho the contract read that the tank was full.
I dropped the car at the New Orleans International Airport (MSY). The people there could not have been nicer! The woman attendant was kind, professional and quick. They enabled me to arrive at my gate expeditiously. Bravo. All is well that ends well. Thank you for this service.
Between the two, my rating would be average (like for the person who had their head in the oven and their feet in ice water who reported that on sum, I am about average).
The car reeked of cigarette smoke. Instead of a good cleaning, there were four air freshners hanging from the rear view mirror.