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Overall RatingBased on 74723 reviews
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10.0
Pros:Staff was very helpful and the drop-off was easy.Reviewed Jul 8 2021
review from![kayak]()
10.0
Pros:We ended up with a Nissan Rogue and it was perfect for our needs.Cons:Nothing that I can remember.Reviewed Jul 8 2021
review from![kayak]()
4.0
Pros:The first car we got had a malfunction. We had to switch cars at a different location - Santa Fe airport where Bernard Doo-Kingue was excellent and extremely helpful - the only nice part of our experienceCons:One way rental so we were forced into Hertz. This is not the old Hertz but a new one comparable to Rent-A-Wreck. They didnt have the car we ordered and gave us a smaller one in ABQ. The first car they did give us handled poorly and would frequently light up "MALFUNCTION" on the dash. The lady in the in-town office of Hertz in Santa Fe was grumpy and totally useless. We had to drive out to the airport where we did have a good experience. There was no one in the drop off office in Colorado springs so we had to go find the inside counter to return the car. PLEASE NOTE THEY INSIST UPON $13.50 PER DAY FOR AN ADDITIONAL DRIVER. ALSO the bill came out different that we expected. So overall I'd stay away from Hertz unless you have to.Reviewed Jul 8 2021
review from![kayak]()
2.0
Pros:My issue here wasn't hertz it was kayak.Cons:The issue was, i booked a car online through kayak at hertz. I took a taxi to the location, come to find out the location has been closed for months. I called Kayak and couldn't get a representative on the phone but instead was forwarded to hertz through prompts. Honestly, i will not use Kayak again for renting a car.Reviewed Jul 8 2021
review from![kayak]()
10.0
Pros:The staff was amazing and helped get me into a car when Kayak had overbooked the cars available. Thank you all again.Cons:The car sucked, but I was willing to take anything at that point.Reviewed Jul 8 2021
review from![kayak]()
2.0
Pros:There was no staff, only an automat! Did not except two creditcards. I stand at the closed Bromma Airport 22.00 NO CAR. Thank you very much Herz. Never, never anymore!!!!!Cons:Personal, other payment options, 24 hours service at an international airport. Hello, it is 2021!Reviewed Jul 8 2021
review from![kayak]()
10.0
Pros:the rental packageReviewed Jul 8 2021
review from![momondo-kyk-wl]()
10.0
Cons:Over all a happy experience. Just at the pickup, it felt a bit disorganized. I had received email from Kirrk that I can download and do a seamless pickup but never was it said today out was mandatory. I had to download the app, upload my license info and only then was I able to pickup. In the big picture it was a minor inconvenience. The car, the people, everything else was excellent.Reviewed Jul 8 2021
review from![kayak]()
2.0
Pros:The staff didn’t have a car and never called me and or even gave me a car to ride in and I still payed for insurance but didn’t get my car rental.Cons:Actually given me a car to use without any major issuesReviewed Jul 8 2021
review from![kayak]()
2.0
Pros:NothingCons:They do not honor same day reservations unless you are using a credit card. They do allow debit cards but reservation has to be made at least 24 hours in advance and this website doesn't tell you that! I ended up paying significantly more than expected!Reviewed Jul 8 2021
review from![kayak]()
10.0
Pros:Price was good, and people were nice.Cons:Picking it up could have been a bit smootherReviewed Jul 8 2021
review from![kayak]()
8.0
Pros:Pick up and drop off was super easy.Cons:Price was pretty high but it was around 4th of July. Limited mids size selection with only 4 cars to choose from.Reviewed Jul 8 2021
review from![kayak]()
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Top tips for renting a car from Hertz at Hagerstown Regional Airport
- Economy rental cars from Hertz at Hagerstown Regional Airport are around -23% cheaper than other car types, on average