Reviews for Hertz in Libertyville
- All reviews 100%
Aug 13 2017
Poor customer service
Cons: The service was very poor in libertyville. The agent did not try to help Plus out at all when we wanted to upgrade and when we were asking about the second driver fee. The service was so poor that I almost wanted to cancel and was told By the agent to call the 1-800 number because he couldn't cancel the reservation.
Aug 11 2017
Pros: Very easy to set up the rental
Aug 5 2017
Cons: I rented the vehicle online a week in advance to get a call 2 days before leaving to be told that the vehicle I wanted to rent was not available at any close location and wanted to give me a full size vehicle which was smaller than what I wanted for the same price, no discount or consideration for the mistake that was made. Need better communication if they are going to offer rentals thru other websites connected to them regarding what is available and what is not!!! Will not be going back here any time soon!!!
Jul 26 2017
Rented a Car for Road Trip
Pros: Services was great. Greg was very helpful. Car was great on gas. Easy return. No issues.