Pros: Services was great. Greg was very helpful. Car was great on gas. Easy return. No issues.
Aug 21 2016
Only one driver
Pros: Good customer service and prompt attention, vehicle clean.
Cons: The value $165 for the week was very competitive but only one person allowed to be the driver. Therefore my wife could not drive too.
Oct 3 2016
Pros: car condition was very good. Office staff members were polite and friendly.
Jan 15 2017
Pros: My car would not start at all. Call the emergency # the guy came within 30 min. He also had no idea what was wrong, until he took bolts out of battery n jump start it. Then I told the lady at hertz if I could get some type of discount because of the car trouble. She didn't even care. Just gave me receipt and said have a nice day.
May 8 2017
Great, with one exception
Pros: Very easy process in and out, not the usual hassle of being upsold everything under the sun before getting into the car.... the car itself was clean although the rear wiper had a plastic covering on it... i rented a midsize SUV and it was a 2017 Jeep Compass, actually a very nice ride and decent on gas for a Jeep! I was overall happy with my experience and would consider renting from them again.
Cons: The only drawback was the oil change light alert was on from the outset and the car was only 3/4 full on gas. I really hope they make a concerted effort to maintain their vehicles, it's new so it wouldn't be too bad if it was a little past the mileage but it did make me uncomfortable knowing it needed an oil change the entire week I was driving it...
May 29 2017
Do not recommend this location
Pros: Good price
Cons: The GUY who was helping Us was so mean and arogant.it was ridiculous.he was yelling at all of the costumers they were at the location at this time.he was unable to answer any of my questions, he told me to call 1800 number so i spend over an hour just to pick up the car
Aug 5 2017
Cons: I rented the vehicle online a week in advance to get a call 2 days before leaving to be told that the vehicle I wanted to rent was not available at any close location and wanted to give me a full size vehicle which was smaller than what I wanted for the same price, no discount or consideration for the mistake that was made. Need better communication if they are going to offer rentals thru other websites connected to them regarding what is available and what is not!!! Will not be going back here any time soon!!!
Aug 11 2017
Pros: Very easy to set up the rental
Aug 13 2017
Poor customer service
Cons: The service was very poor in libertyville. The agent did not try to help
Plus out at all when we wanted to upgrade and when we were asking about the second driver fee. The service was so poor that I almost wanted to cancel and was told
By the agent to call the 1-800 number because he couldn't cancel the reservation.