Reviews for Hertz in Midland
- All reviews 100%
Aug 30 2017
Pros: The SUV was comfortable and performed well.
Cons: Wasn't cleaned out, have pictures. Walked in 100 degree heat to designated park space and auto wasn't in that space. walked back to desk and was told that they had mis-labeled spot. Suppose to have an Armada or like vehicle,got a Pathfinder.Had to extend rental and was charged $370.00 for two days.
Aug 10 2017
Pros: Service was great.
Cons: The car didn't have a cruise control.
Jul 23 2017
Car was fine, service was NOT
Pros: That the car was clean and it worked
Cons: Some of the absolutely most atrocious customer service of all time. My flight was delayed past their open hours but I knew ahead of time. So I called, and called, and called, ALL DAY and no one answered. So one returned my voicemails and lo and behold, no one was there when my plan landed (despite the fact Enterprise and Avis were there after hours giving paying customers their cars) So I was stranded in Midland TX trying to find an Uber or Cab at 1am. I did finally make it to my hotel but I needed to beat work by 8am. They open at 7 so I called Hertz over and over and again, not a soul answered. I had to wait until 7pm to get out there to get my car and they had cancelled my reservation! Without ever speaking to me! And all they had was a compact car when I had requested a normal sized one because I had to drive clients around town. I'm in sales, and if I ever treated one of our customers even a fraction of this badly, I would be fired on the spot. I will never rent from Hertz again.
Jul 15 2017
Cons: They told me it would be at least two hours for a car. They told me that it didn't matter that I had a reservation that I was number 18 in line!