4.0
Pros:Not enough to outweigh the bad experience.Cons:I was charged more than the rental contract stated. I was charged for fuel when I returned the vehicle with a full tank of gas. I was also charged fees that should not have been charged. This is very disappointing and I formally reached out to Hertz to complain.Reviewed Feb 4 2020
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7.2
Pros:Drop off was super easyCons:Flight arrived early staff said my vehicle wasn't available, nor were any others in the class, tried to up-sell for 3 times the agreed upon cost. Told me I would need to wait for 2 hours until my reservation. At reservation offered me my choice of 3 vehicles and when I went to pick it up there was an entire row of my class of vehicle available. Definitely walked away feeling like the desk clerk I first spoke with chose to inconvenience me because I wouldn't accept the up-sell.Reviewed Oct 31 2019
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4.0
Cons:Pickup did not hold the vehicle. They claimed I needed to provide my flight information (what form??) so that they know I'm coming. Why make a reservation if you don't KEEP the reservation?!Reviewed Mar 9 2018
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